Very poor warranty and customer service,read the fine print

I complained about the depression on the mattress. The company referred me to the Bay where I bought it from. Customer service never sent anyone to measure the depression and Marshall Mattress basically absolved themselves of any warranty claim. I expected more from the Bay and Marshall but I am not surprised. At this rate they won't be in business much longer.

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  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"


User rated this bed:
Poor Value
Price paid (approximate):
$2,900 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too hard