Bad Choice of a Mattress

Our Mattress is very uncomfortable. We are not happy with our purchase from Jerome's. It has a 10 year warranty that doesn't allow a return. We had a Mattress Inspector come and took measurements and said there was a problem then we received a letter that said that it was normal and nothing can be done. We have a problem with talking with Customer Service. Always get a run around. We continue hating the mattress due to the lack of good sleep.

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Pros:
    User also said: None
    Cons:
    • Retailer Service
    • Overall Support
    • Warranty Claims
    User also said: There is a dip in the mattress where you sleep. It hurts our backs when trying to sleep.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated