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Mattress scam

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Nothing since I've been taken advantage of.
The store management will not stand behind their product or warranty. The mattress inspector did not evaluate properly.
Warranty Claims

Posted by Carol P from Plainville, CT on October 17, 2012

After purchasing mattress and then coerced into buying a 10 yr platinum warranty, 16months ago at raymour &flanagan store in Waterford Ct, it is deteriorating and losing support. They refuse to honor the warranty. Shopping there not recommended.

Comments (1)

The 10 year platinum protection is a service plan that keeps your mattress under warranty if a stain occurs. (A stain the size of a dime or larger voids your manufacturer warranty) A failure of the product (> 1.5 inch depression on a inner spring) would be covered under the manufacturer's warranty which ranges from 2-25 years, depending on the model and manufacturer. Raymour & Flanigan does honor and service their manufacturer warranty claims.

By: Steven Liberta of Brookfield, CT on August 4, 2014

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