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Defective mattress not covered by warranty

  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
Store Appearance
Cons:
Warranty Claims

Posted by Elaine from North Kingstown, RI on January 26, 2020

$1200 total cost for a child’s mattress that has mattress protruding out the side of mattress -getting bigger all the time but it is not covered by warranty because of stains only seen with the special lights brought by service person! Although the waterproof mattress cover bought with the set was never removed and look totally intact, Jordan’s’ wants that company to say it was the mattress cover companies fault! It is obviously defective, but I have to live with this product! Jordan’s buyers beware!


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