two giant holes created to sleep in

My mattress was deemed defective. Instead of the company standing behind their product and doing what needed to be done for customer service and to represent their commitment to not having defective products, it took 5 months to have resolution. The company charges delivery and mattress removals (even for their defective product-- not my preference change). I had to call constantly to follow-up, and each step took the maximum amount of time i.e. 3-5 weeks took last day of 5th week. 4-6 weeks took till the last day of the 6th week. I have never been so dissatisfied as a customer and refuse to support Sealy Brands.

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Pros:
    User also said: none. I have mattress for 3 years and there are two body craters where two normal body sized people sleep.
    Cons:
    • Surface Integrity
    • Warranty Claims
    • Warranty Terms
    User also said: Warranty process. 5 months start to finish for new mattress. Warranty process does everything to prevent you from a replacement.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated