• Selection: Very poor
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  • Service: Very poor
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Warranty Claims

Posted by Leo D from El Cajon, CA on October 13, 2010

My wife, son and I went to Sleep Pain mid Sept 2010 after seeing what we liked at Costco. We wanted to make sure we were making a good choice so we stopped into Sleep Pain. We saw something similar but was little more but we liked the 100 day Bull Warranty. Not only was the bed too tall when we got the set, the mattress was way too firm. We tried it for a couple weeks and went back to Sleep Pain and was told to try the shorter Box Spring (which was never offered as an option before). We were also duped into keeping the mattress since they said it will soften up. We had to sign a paper saying we can no longer exchange (we assumed it was just for the box spring and was never informed by the sales person that it was for the whole order, which we found out the hard way).

Ok height problem fixed. Bed still hard after another 2 weeks. My wife stopped in after work to tell them we need to just exchange the mattress for a softer one and we'll pay the price difference. Well, the sales person now says we can no longer exchange. We never exchanged the "mattress," which is worded in their 100 day warranty. I called their headquarters with the same results. They will not budge. The absolutely care nothing about Customer Satisfaction. They are absolute Crooks! We now have a $550 bed set which is useless and we only had it a month. STAY AWAY FROM SLEEP PAIN at all costs. It doesn't matter which location.

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