Do not purchase!!!

We purchased our Spring Air mattress in Jan. 2011, in June I had to call the warranty department of the store to have someone come out to look at the bed. It started sagging where my husband and I sleep. After several phone calls and several weeks of waiting, someone finally came. He took some crappy measurments and pictures and told me someone would call. OKAY, not so much. I had to call them repeatedly and finally got the district manager. Don’t get me wrong he was nice and all, but said that 1” of sagging in the first year is normal and “did you flip it regularly?”. I couldn’t flip it because it only had padding on one side!! So, no I didn’t. They weren’t going to replace it because of that. So, after lots of arguing my point and telling them their method of measuring was ridiculous, they finally agreed to replace it. So I got the replacement at the end of August 2011. This August, 1 year later, I’m repeating myself. Sagging where we sleep, and only 1 end of the bed is sinking so when you lie down with the bed one direction you sink, if you rotate head to feet, your feet are lower than your shoulders creating a serious low back arch. And we did “flip” this bed every 4 weeks like clockwork. Several calls to the warranty department, several weeks of waiting for someone to come. He just came today and their method of measuring has gotten a little better (I think), at least he was willing to talk to me about what problems I was having and where exactly it was giving us issues. So, I’m hoping to hear in the next week or so. I’m arguing for a refund this time. I’m DONE with Spring Air! Do some hard research before deciding to purchase a Spring Air product and try to research the warranty department of the store you are buying from.

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Pros:
  • Appearance
User also said: Attractive
Cons:
  • Center Support
  • Warranty Claims
User also said: Price, Durability, Warranty
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

User rated this bed:
Very poor Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated