mattress is not supportive, backaches!

I purchased this mattress a year ago from Sleep Country $2500 and it seemed fine at first. But within a few months I noticed back and neck aches and kept waking all night. I went away on vacation and slept amazing and then realized it was my sagging mattress. I called for the warranty but no one will return my call. This bed lacks the support and gets too soft very quickly and then the backaches start. We regret purchasing this mattress and will lost so much money after only a year! We just purchased the beautyrest black collection top bed firm with pillow top. I cannot wait to have a good nights sleep. If purchasing a memory foam buy temperpedic, their beds don't sag!

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Pros:
    User also said: Looks pretty without sheets
    Cons:
    • Overall Support
    • Surface Integrity
    • Temperature Control
    • Warranty Claims
    User also said: NO SUPPORT! gets much softer in a short time. Very hot.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated