Serta Care

Mattress Expert

About Serta Care

Comments - Serta Care

The single most horrible mattress ever made.
Posted: June 29, 2012

Serta Vera Wang

Hi Katherine, We're so sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/). - Serta Mattress Company (Read full comment)

heaven
Posted: July 27, 2012

Serta iComfort Savant

Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort. (Read full comment)

Love it!
Posted: August 17, 2012

Serta iComfort Insight

Alisa- Thanks so much for sharing your experience with your new purchase! We'd love it if you visited our site to leave us a review ... (Read full comment)

The single most horrible mattress ever made.
Posted: October 2, 2012

Serta Vera Wang

Hello Katherine, We're sorry if no one has reached out to you and may have been a mistake on our part. Could you please resubmit ... (Read full comment)

Horrible Sag
Posted: October 2, 2012

Serta Vera Wang

Hi Mickie - Please contact us (https://www.serta.com/contact/) for assistance. (Read full comment)

Waking up with sore backs
Posted: October 15, 2012

Serta iComfort

KL, We're so sorry to hear about your experience. I'm not sure which model you've selected, but it sounds like you may need a model ... (Read full comment)

Looks are decieving
Posted: October 26, 2012

Serta Perfect Day

Denise, We're sorry to hear about your experience. Please contact us for assistance or with any questions that you may have (https://www.serta.com/contact/). -Serta Mattress (Read full comment)

$3,000 Wasted
Posted: October 26, 2012

Serta

Jane, We are very sorry to hear about your experience. It's natural for there to be impressions in a mattress after time, but if you ... (Read full comment)

Wasted $3k on this
Posted: November 16, 2012

Serta iComfort Prodigy

Debra, We are very sorry to hear about your experience, especially since we have so many people happy with the iComfort. Please contact us for ... (Read full comment)

Unsure
Posted: November 16, 2012

Serta iComfort Genius

We're happy to hear that the feel of the bed is good for you. We do suggest to use bedding that is made of breathable ... (Read full comment)

Sags!
Posted: November 29, 2012

Serta Bellagio at Home

Hello Alan, We're very sorry to hear about your issue. Please contact us (https://www.serta.com/contact/) for assistance. (Read full comment)

mattress is not supportive, backaches!
Posted: January 9, 2013

Serta iComfort Savant

We're very to hear about your experience. We realize that you have purchased a new mattress and hope you are happy with your new model. ... (Read full comment)

Suffered Long Enough
Posted: January 9, 2013

Serta Vera Wang

Steve, We're sorry to hear about your experience. Have you been in contact with your retailer? If this is a situation where the mattress is ... (Read full comment)

Developed back issues because of this bed
Posted: January 9, 2013

Serta iComfort Insight

Melissa, We're very sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/) so we can check into why you haven't been followed ... (Read full comment)

Customer Service Sucks
Posted: January 16, 2013

Serta iComfort Genius

Bob, We're very sorry to hear about any issues that you've had. Unfortunately, I do not know the background of your situations, but we typically ... (Read full comment)

Sleep Sack aka Hammock
Posted: January 24, 2013

Serta iComfort Prodigy

We're very sorry to hear about your experience with the Prodigy, especially since we have so many customers who love it. Memory Foam mattresses in ... (Read full comment)

Disgrace to the Company
Posted: March 1, 2013

Serta Trump Home

We're very sorry to hear about your experience. We'd like to learn more to get an understanding of what happened. For further assistance, please email ... (Read full comment)

Too hot
Posted: April 12, 2013

Serta iSeries Celebration Firm

We do sell mattresses without memory foam, but we do also want to make sure that you have sheets and a mattress protector made of ... (Read full comment)

Old Softy
Posted: May 8, 2013

Serta iComfort Insight

We hate to hear that you are unhappy with the Insight, especially since we have so many people who love it. We do offer the ... (Read full comment)

Fell like I am sleeping in a ditch
Posted: July 10, 2013

Serta

Thank you for bringing this to our attention. Please email us (https://www.serta.com/contact/) for assistance. (Read full comment)

Now I have scoliosis
Posted: July 10, 2013

Serta Sertapedic

We thank you for your comments and assure you that we take product quality very seriously. We are sorry to hear about scoliosis, however sleeping ... (Read full comment)

From GREAT to HORRIBLE
Posted: July 31, 2013

Serta iComfort

We are sorry to hear that you are unhappy with your mattress, especially since we have so many customers who enjoy it. We can assure ... (Read full comment)

Junk, very poor durability
Posted: July 31, 2013

Serta iSeries Trevi Plush

Andrew- We hate to hear that your are having issues with the Trevi. Please connect with the retailer where you've purchased to have an agent ... (Read full comment)

Not happy
Posted: July 31, 2013

Serta iComfort Genius

We're very sorry to learn that you are unhappy with your iComfort mattress. We take product quality and customer satisfaction very seriously and follow what's ... (Read full comment)

Trapped in bed
Posted: July 31, 2013

Serta Perfect Day

Ann- We are sorry to hear that your are unhappy with your mattress and customer satisfaction is very important to us. We can assure you ... (Read full comment)

Won't last
Posted: March 5, 2014

Serta HGTV Green Home

Thanks for sharing and we're sorry to hear about your experience. We recommend contacting your store of purchase to discuss your options and for assistance ... (Read full comment)

Worst purchase ever
Posted: March 20, 2014

Serta iComfort Acumen

Hi Anna - we're sorry to hear the Acumen was not the model for you, as we take customer satisfaction very seriously. A brand new ... (Read full comment)

Good for the 1st night only
Posted: March 26, 2014

Serta Vera Wang

Hi Evelyn - we're sorry to hear you're not enjoying your mattress and want to assure you that customer service is a top priority for ... (Read full comment)

worst mattress ever
Posted: March 28, 2014

Serta Perfect Sleeper

Hi Linda - we're sorry to hear about your experience with your mattress and want to assure you that customer satisfaction is a top priority ... (Read full comment)

Don't waste your money on icomfort
Posted: April 10, 2014

Serta iComfort Prodigy

Hi Ronda - we're sorry to hear you're not enjoying your iComfort mattress. We suggest contacting your retailer for warranty service to find out what ... (Read full comment)