Good for the 1st night only

I purchased the Vera wang serta with the think pillow top in August of 2007. It sat unused for a year and the 1st night my ex and I slept in it I thought it was amazing. Then we got up. There was a whole body indentation in the bed where he slept. He's not a big guy. Within 2 months of me sleeping in it I had to alternate which side I slept on as it was already sagging. Since then I've maybe slept in the bed 3 night a week, opting instead to sleep in the guest room on an inexpensive and more comfortable mattress. After 2 years I tried calling the store I bought it at but they were out of business. The sagging is beyond painful. I have to get up multiple times a night to stretch out the kinks in my back. I will never purchase a serta ever again. I would love for someone to inspect it but I've never been able to get assistance. I understand products fail, but customer service shouldn't.

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Cons:
  • Overall Durability
  • Pressure Relief
  • Overall Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft