Pissed off

DO NOT even think about getting one of these beds. We got our bed Jan. 2013 and the trial time was near and my husband said lets just try it a little more. And so a few months later I called to see why this bed was so hard and was told it needs to break in, ok well 11 months later it still never broke in. So I called the customer service AGAIN and they said all we can do is let warranty know and they will get back with you. HA HA. What a JOKE so just kept calling back and I did get a lady who said maybe it is not right side up so to unzip it and let her know what it looked like, WELL we see the "springs" are all the same color, she said I have never had that happen and would contact warranty, well 6 or 7 calls back and over a month and later still NO results from warranty. So after another call telling them to arrange for a pick up b/c I want this out of my house and letting them know I called my CC company I get a call from "warranty" so all she can do is get back with later, I did though get a number to call her so a week later when I did call her and she was still looking into it.(WTF) So a week later when I called again the number is disconnected. This bed and it's service is a BIG jOKE . I am in the process of Gatling to the BBB and the Attorney General BEWARE of this bed.

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Cons:
  • Firm Comfort
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

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Not Rated

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
N/A
Not Rated