Their warranty is a joke

My mattress is sinking after 5 years (giving me lower back pain), I contacted support and they will not consider my case because the mattress does not sink more than 1.25" with no weight on it (ridiculous), I sent them pics of my mattress sinking 1.25" when I place a gallon of water on the side I sleep and barely sinking in the middle where no one sleeps, I also placed 5 gallons jar and it was sinking 8". Imagine what a person weight does, I have to sleep in the middle now to avoid back pain. Their 20 year warranty (according to them) only applies to a sinking mattress (at least 1.25") with no weight on it. what mattress does that, so there is no warranty.

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Cons:
  • Back Support
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,300 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right