Won’t Honor Warranty Even After “Accepting” The Claim

First, they didn’t respond or follow up with our warranty claim submission. After 90 days I called them and they couldn’t find it at first. Then they were rude, wouldn’t give me the direct contact information of the person in charge of warranty review. Even after they said they would accept and honor our claim, they refused to offer any discount off a replacement mattress. They refused any percentage of cash refund. They said we’d have to pay $250 to get a replacement mattress and it had to be the same size (they wouldn’t let us pay the difference for an upgrade). The worst customer service of ANY company I’ve ever dealt with!! Our $900 dollar bed only lasted 3 years with normal use for two 150-180 lb people. The warranty is a sham. Never buy from them!!!

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Cons:
  • Surface Integrity
  • Warranty Claims
User also said: Sagged after 2.5 years
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$900 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard