Complete Failure

I purchased the bed in November 2009 asking for the top of the line to support my large husband. We were told that the Palomino was the "Best of the Best" and would NEVER be a problem. By Septemaber of 2011 both sides had collapsed (we rotated it every month). But one side was showing wear more than the other. I left him in September of 2011 and brought the bed to Texas along with my other possessions. I should have left it behind. I have been sleeping across the bottom end of the bed for the past year because both sides of the mattress in the traditional direction are collapsed so badly that I can't get a night's sleep without a horrible back ache the next day. I contacted Restonis in Houston in October of 2012 and have thus far gotten nothing but the run around. They want me (a 63 year old single female) to deliver it to them in Houston, some 250 miles away so that they can "unzip" it to determine "if" there is a problem. On my own, I have just this week learned that I can deliver it to a store within 25 miles of my home, but that still leaves me with the wrestling match, the $20 truck rental, the $.79 a mile fee (times 50 miles), the $40 gas replenishment fee, the $20 hired-hand fee to help this old lady load it onto the rental truck (if I can find someone to do it). Have you kept up with the math for a one way drop off? It comes to roughly $120 and I will have to repeat the proess and expense to get it back after being without a bed for an estimated 2 weeks. Help me lord! Cause Restonic sure isn't helping me at all. I have a 20 year warranty on the thing and they are ticking off time like it was nothing. And the only proof that I have that I even lodged a complaint is the emails I have had with the Houston office.....and trust me, he is VERY slow to respond. But from what I am reading on the blogs, I'm not alone. Restonic has duped hundreds of us in just the same way.....stall, stall, stall and above all deny that there is a problem.

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Pros:
    User also said: Absolutely NOTHING
    Cons:
    • Surface Integrity
    • Warranty Claims
    User also said: Lye; Lie Baby:
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated