Scammed at this location, buyer beware!

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Price
Return Policy
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Warranty Claims

Posted by Eve from Escondido, CA on May 17, 2017

Scammed! I visited this location on April 1st of 2017. I walked in super excited with my fiance to purchase a bedroom set. A girl (don't remember her name) came up to help us and showed us what they had. We fell in love with a set, and while discussing our options between ourselves, I asked the sales person what came included in the set, if the price they had on the mattress was for the mattress as well. I laid on the mattress to try it out, mentioning to her how comfortable it was, when I asked the question. She told me yes it was included. We agreed to purchase it (an almost $2,000 purchase), and went to go check out and schedule delivery. She rang up the set, swiped our card without discussing any terms or conditions, and then after confirming the transaction went through, scheduled the delivery. Only after all of that did she pass us our receipt which has tiny words at the bottom "no returns" and all of their others terms and conditions. Okay, fine no returns, no big deal. Then we hear "So did you also want to purchase the mattress?". Excuse me? I made very, VERY sure, that the mattress was included in the price. Even if it wasn't, and there was a mistake on my end, why in the H*** would you process a transaction that was not complete? That right there was a HUGE red flag that they were pushing to scam us out of as much money as possible. As we were disorientated from that realization, we agreed to get the mattress, and I used a different card (as the other had been nearly maxed out) to get it. As we walked out of the store we realized just how horrible of a deal that had been and how they had just scammed us out of nearly 2x the amount of money we were willing to spend. We quickly filed a dispute with our CC companies, and denied delivery. I quickly received a call from the owners rudely telling me how "no bedroom sets ever come with mattresses what am i talking about", and denying that their sales person did anything wrong, and now we are stuck in a battle with them where they are disputing OUR dispute, cla


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