Bad Mattress

Simmons Kitner Firm - Sags, back and neck pain - Company request that we keep it longer claims it does not leave a deep enough body impression. All you need is a 1.5 inch impression which is what ours does. You can seen more of the impression with the sheets on. It's time to have a Lemon Law for mattress. They need a way for buyers to check out mattress, a few minutes laying on one in the store does not tell you if it's right for. The firmness is fine but it is breaking down and they expect us to sleep on it longer. This is a HEALTH problem. Unable to get a good nights sleep. We should not have to endure having back and neck pain for their convenience. The truth is they do not want to refund our money and I do not want an exchange the same thing will happen. I read in a review that someone had a mattress exchanged 3 times. Better Business Bureau gives Simmons a (C) rating lowest for any mattress company.

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Cons:
  • Issue Resolution
  • Overall Support
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

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Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Not Rated

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated