This bed was my worst nightmare

I purchased this bed at the end of June and by August, the mattress had sagged one full inch. This claim has been verified by the mattress inspector that I was obliged to call. Of course, the warrantee states that the mattress must sag 1 1/2 inches for a replacement, regardless of when the product was purchased. Who in the world could possibly sleep on a mattress until it sags that much, especially someone who bought a new bed specifically to alleviate back problems? I bought this bed because it was highly recommended, it is made of natural materials, and it was made in America. I saved up to purchase this mattress in cash and was initially very satisfied. Moreover, I purchased this bed because my deceased grandfather, who lived and worked in North Carolina, made furniture there and I liked the idea of honoring his memory in this small way. I have lost a significant amount of sleep, time off of work, and my back has been hurting for several months. I had to purchase an extended warrantee from the store from which I bought the mattress plus an additional delivery fee to exchange it for a more reliable brand ( Sealy Posturepedic). I have read the responses from Carolina Mattresses about other obviously defective mattresses they have manufactured and sold. I find their apologies to be disingenuous and they all appear to pass the responsibility of replacement onto the retailer. The fact that a bed that is supposed to be guaranteed to last 15 years has broken down in less than two months is absolutely inexcusable. I know that the poor person tasked to respond to these emails can only write empty platitudes, but any company worth their salt should take full responsibility for their defective product. The retailer did not create this subpar product, Carolina Mattress Guild is the manufacturer. They alone have the responsibility to maintain quality control over the production of their mattresses--no one else. Unless this company is willing to reimburse me for my valuable time off of work spent waiting for the mattress inspector, my lack of adequate sleep and it's detrimental effect on my quality of life, and the money I have spent purchasing additional insurance policies and additional delivery fees, I would prefer that this review is not answered with an empty apology or statement stating how "unusual" my experience is. Additionally, if my request is ignored or this review is removed, I will plaster this exact same review onto every retailer's site that carries your product.

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Cons:
  • Delivery Service
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right