Hills & Valleys best describes this mattress after just 1yr

I haven't had a good nights sleep for 1 1/2 years. Dips have formed valleys on both sides of the mattress. Yes, we flip it regularly. Warranty is a sham because the dips aren't deep enough to meet criteria. Of course not, the dips are measured by a small ruler placed on the dip!!?? WTF. Surely, to get an accurate measurement, shouldn't it be taken as soon as someone gets off the bed??? Our backs ache, sleep quality is crap. HATE this mattress and don't have a good thing to say about Marshall Mattress. Never had this problem with any of the many purchases we made from Sleep Country.

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Cons:
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$5,600 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft