Multiple Divots

Shortly after purchase noticed a divot in the mattress. Was told to rotate mattress. Rotated, now I have two divots and a sore back. No mattress should break down this quickly. Only been a year since purchase and Simmons does not want to honor the warranty. . Said divot is not 2". Their measuring technique is not accurate. Measuring tool does not fit inside of divot if you have a small body frame. When using a ruler at lowest point, larger divot is over 2". Have seen the same complaint on multiple sites.

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Cons:
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,800

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right