Bad experience with this purchase

Initial iComfort was perfect in the store, too hard when new one delivered. Second bed was just right in the store, too soft after 2 weeks of use. Had to go thru MAJOR corporate grief to get an exchange allowed for the 3rd mattress, and add more money to the deal. Being totally leery of the foam style mattresses, due to their unpredictable break-in changes, we went to a standard coil spring model, which defeated the whole pupose of buying a mattress for medical issues in the first place. Pillows were not the ones we picked out, had to settle for a different model. Felt that after spending $4500 when we started with a $1000 bed and a free small LCD TV that we should have been eligible to exchange that for a larger TV. All in all, it was the worst retail experience of my life.

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Pros:
  • Overall Comfort
  • Edge Support
  • Product Quality
Cons:
  • Firm Support
  • Issue Resolution
  • Long-Term Comfort
  • Pressure Relief
  • Price
  • Retailer Service
  • Return Policy
  • Overall Value
  • Warranty Claims
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Don't know Not Rated

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too hard