THE WORST MATTRESS AND SOUTHERLAND WARRANTY IS A JOKE

I purchased this mattress approximately 14 months ago. After about 3 months, it began to sink in the middle. When 2 people sleep in the bed, you literally have to hold yourself to the side to keep from falling on each other in the middle. The store I purchased the bed from raved about how the warranty was just as good as tempurpedic, 20 years for defects. When i started trying to contact the store and manufacturer, southerland sleep, i got bounced back and forth for months as they each passed the blame to each other about who would cover warranty issues. Eventually the store went out of business and i had no other option but to deal with the manufacturer. They had me take these ridiculous pictures of broomsticks and measuring tapes all over the bed, pictures of the box springs, which required me lifting the mattress that weighs 3 times what i do. When i sent the pics in, I recieved a letter back stating since they could not see a body impression in the mattress that they would not cover anything. I explained to them that there was no body impression, that it was only when people slept in the bed. I even went so far as to take a pic of someone laying in the bed where you could clearly see it was sinking. They said the only thing I could do would be to send them back the mattress on my own dime and let them inspect it at the factory. I paid $1500 for this mattress, it would cost nearly half that to have it sent back to the manufacturer, I would have no bed to sleep on, and I have no guarantee that they will agree to give me a new mattress. I would never buy a mattress from Southerland. We will see what they say when they receive a letter from my attorney!!!

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Pros:
    User also said: There are absolutely no pros about this mattress. It starting sinking in the middle 3 months after i purchased it.
    Cons:
    • Center Support
    • Maneuverability
    • Warranty Claims
    User also said: Sinks in middle, terrible support, havent slept well in this bed in over a year.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated