The mattress looked and felt very nice when I purchased it. Only a few years later and it sags more than an inch. I've been attempting to get Serta to honor their warranty for four months now. Two Serta inspections and numerous calls and emails later and I'm still stuck with this garbage mattress. I'm a 6 foot male weighing 168 lbs. The inspector will mark a little baby powder dust as a stain, so make sure your mattress is completely spotless prior to an inspection! Still, I'm certain they will find a way to ignore their warranty. Has anyone here had their warranty honored? Ignore any "Serta attempting to save face" response below, since I've already emailed Serta numerous time to no avail.
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