It was great while it lasted (2 years)

I was upsold this mattress by an RC Willey Sleep expert. He assured me this mattress would be the best of the best. It was great for 2 years then it sagged to the point that I started having back pain. I would go to bed feeling great and then wake up in pain. We contacted the warranty people and they measured it and after 2 years it was 1/4" from meeting the sag warranty limit. They said it was only a matter of time. We had them measure again after 6 months and they changed how they measure it and suddenly it didn't sag as much any more (what a joke). My wife started having pain too by this time. RC Willey came out and said that we are sleeping wrong and/or we have back problems. We encorporated their sleep tips and still have problems. Neither of us are overweight or have ever had back problems or injuries.

See more ratings and reviews of this mattress »
Pros:
  • Conforming
Cons:
  • Back Support
  • Long-Term Comfort
  • Temperature Control
  • Overall Value
  • Warranty Claims
Was this helpful? 
Helpfulness (+2)

Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$3,600 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right