Poor company/terrible customer service

We bought this mattress because of the 25 year warranty they offered the first year the mattress was comfortable but then things started going bad first ones seam split then the one on the opposite side split. My wife started complaining about sore back and shoulders. I noticed her side was sagging a great deal. I contacted the manufacturer and they sent out an inspector who seemed to confirm my complaint and I received a notice from the company that this wear was normal and they would not cover the mattress! So my suggestion is shop elsewhere this is a total waste of your hard earned money !

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Pros:
  • Initial Comfort
Cons:
  • Back Support
  • Overall Durability
  • Issue Resolution
  • Pressure Relief
  • Soft Comfort
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$2,000

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft