Issue Resolution - Mattress Guide

Q&A Issue Resolution

Mattress Reviews

Praise for Issue Resolution

“Saatva - 1847 (Hassle free mattress purchase)”

The Saatva brand
Purchased from Saatva

Posted by Trey P from Los Altos, CA on April 16, 2012

I do not enjoy purchasing mattresses. The product specs are completely confusing and not comparable across retailers, the high-pressure sales tactics are tiresome, and who can tell whether you'll like a mattress by lying on it for 2 minutes in your clothes? I came across Saatva (maybe from a Google … →

“Saatva - 1834 (Fantastic Value)”

The Saatva brand

Posted by Rick P from Penn Valley, CA on April 4, 2012

Two weeks ago I purchased a Mattress from Saatva. After much research, and reading some excellent reviews, I made the decision to buy it after understanding they had an exceptional return policy - meaning you can try it out for 30 days and return, with no restocking charge. The only … →

“REM Sleep Martinique - 1545 (Comfortable!)”

The Martinique model by REM Sleep

Posted by Deanna H on July 10, 2011

After searching for a bed for almost two years, we thought we found the one! The one that would reliever our back pain and help us get a good night's sleep. We were wrong. Unfortunately, my husbands back pain has gotten worse since we starting sleeping on this bed and … →

“REM Sleep Martinique - 1206 (Wow what a night!)”

The Martinique model by REM Sleep

Posted by Sue C from Moline, IL on November 8, 2010

I had a pleasant experience from the start. I called late evening and the president of the company took my call. He answered all my questions and so I chose to purchase the mattress despite that I had not laid on a sample. The mattress was shipped a few days … →

“InnoMax - 1747 ( InnoMax Air Beds)”

The InnoMax brand
Purchased from InnoMax (Fort Collins, CO)

Posted by Lynda C from Loveland, CO on January 23, 2012

Bed Leaked within months of purchase. We've taken it back only to have them charge us because the valves (which have broken several times and they admitted have KNOWN problems) continue to break. Of course this was never covered by their fake warranty. I say fake because it is worthless. →

“REM Sleep Paradise - 1269 (BEST SLEEP EVER!)”

The Paradise model by REM Sleep

Posted by Larry J from Franklinton, NC on December 27, 2010

RMS lived up to all its commitments about the bed & the sale. The bed was delivered & assembled correctly. Everything worked the very first time. We had a vibration problem with one of the bed's message motors. RMS responded immediately with a contact person to get the problem repaired. … →

“Sleep EZ - 1321 (You won't find better service anywhere!)”

The Sleep EZ brand
Purchased from Sleep EZ

Posted by Donalyn S from Eureka, CA on January 29, 2011

I have had my latex mattress from Sleep Ez for over two years now. When I was selecting my mattress, their rep (one of the owners)spent a very long time on the phone with me helping me make the best choice for my needs. He promised I could return any … →

“REM Sleep Martinique - 1367 (What took us so long?)”

The Martinique model by REM Sleep

Posted by F & from Greensboro, NC on February 17, 2011

It's hard to put into words how great this mattress is, coupled with superior service and a super easy ordering process. We would never concieve of buying a mattress sight unseen, and we did countless hours of research before we invested in our next mattress. This was the only mattress … →

“REM Sleep Martinique - 1338 (Really is fit for a King!)”

The Martinique model by REM Sleep

Posted by Eric B from Glendale, AZ on February 4, 2011

The morning after my first night on my new Martinique was the first time I've woken up without back pain in years! It was a little hard getting to sleep at first, because I was used to a very soft pillow top, but once I relaxed the bed seemed to … →

“REM Sleep Martinique - 1480 (Sleep Entertainment Center)”

The Martinique model by REM Sleep

Posted by Nancy D from Riverton, CT on May 4, 2011

For Better Bed Blog: We bought our REM Bed, Martinque mattress, at the Hartford, CT home show in October 2009. We had such a terrific time with our friends buying the bed from John, the REM salesman. We could tell he loved selling the beds and the company he worked … →

“Saatva - 1907 (Saatva walked the talk.)”

The Saatva brand

Posted by Peter K from South Dartmouth, MA on June 2, 2012

So…I have been remiss in not relating more promptly an experience with Saatva mattress company the other month. This seeks to correct that error….although you now get a mattress review as an extra bonus. Late in April I was websurfing for the gazillionth time for a mattress. I’ve been sort … →

“Pure Talalay Bliss - 1889 (Committed to YOUR Comfort!)”

The Pure Talalay Bliss brand

Posted by John A from Shawano, WI on May 12, 2012

Bottom line. Premium mattresses are NOT worth the money. I am tired of waking up sore. I did not wake up sore on my Sealy. But after trying two different Premium mattress (Tempurdedic and Pure Bliss Latex), I wake up most mornings with sore upper back muscles. WG and R … →

“Saatva Classic 14.5" Luxury Firm - 2092 (I love Ed from Saatva)”

The Saatva Classic Luxury Firm 14.5" model by Saatva
Purchased from Saatva

Posted by Rhonda W from Raleigh, NC on September 10, 2012

This is a true testimony given by a real person. I purchased a Saatva mattress about two months ago. I was so excited about getting the bedding because I have not slept well in years due to a severe low back injury. Anyone that has ever had back problems even … →

“Christeli - 2808 (Good mattress, great customer service!)”

The Christeli brand

Posted by Noreen S from Winchendon, MA on August 6, 2013

I purchased the Tiffany Queen mattress and the adjustable Ergo 3 bed from Christeli in in July because I have serious degenerative Disc Disease and thought this mattress would help. The mattress arrived a week before the bed. Overall, I am very happy with the adjustable bed, although I do … →

“Saatva Classic 14.5" Luxury Firm - 2892 (Service Issues Initially Followed by Great Service)”

The Saatva Classic Luxury Firm 14.5" model by Saatva

Posted by Lisa L from Phoenix, AZ on September 30, 2013

I'm the rare person who had a service issue with this company. I had to wait patiently for my mattress, but it was worth the wait. Once the principals were informed, including the manufacturer, they stepped up and took care of me, especially Ed Brians of Saatva. It feels as … →

“Pure LatexBliss Pamper - 1717 (Very sore, frustrated, disappointed and sad)”

The Pamper model from the Pure LatexBliss Couture Collection line by Pure Talalay Bliss
Purchased from WG&R Furniture (Green Bay, WI)

Posted by Jennifer H from Suamico, WI on December 18, 2011

After years of trying I finally convinced my husband to purchase a latex bed and to spend a little bit more money for a really good bed. I researched everything I could find i.e. online, blogs, reviews. I found LatexBliss at our local retailer, WG&R. I felt more comfortable purchasing … →

“Saatva Classic 14.5" Luxury Firm - 3614 (Awesome Customer Service)”

The Saatva Classic Luxury Firm 14.5" model by Saatva
Purchased from Saatva

Posted by Patricia M from San Diego, CA on July 15, 2014

I was astonished when the Executive Vice President, Ed Brians, took the time to contact me directly and patiently listened to some concerns I had with my purchase. After explaining my issues, he promptly resolved them with ease and understanding. It amazes me that someone at that level would even … →

“Ikea Sultan Hallen - 3934 (Great bed terrible store)”

The Sultan Hallen model by IKEA
Purchased from IKEA (San Diego, CA)

Posted by Bill Z from San Diego, CA on August 21, 2014

I have gone through five beds in two years. The IKEA Halen is a God send for people who like a firm mattress but also need good circulation below the waist. LOL get your mind out of the gutter. What I meant is most firm mattresses will actually numb my … →

“Beautyrest Gwynn Plush Pillowtop - 18680 (Very comfortable)”

The Gwynn Plush Pillowtop model by Beautyrest
Purchased from Sit n Sleep

Posted by Georgette from Livermore, CA on August 7, 2015

We bought an awesome Beautyrest from Sit and Sleep last year. It's called the Gwynn Pillow Top and it suits both me and my husband. It's firm enough for his needs, but the pillow top makes it soft enough to be comfortable for me. After 16 months, it shows no … →

“Saatva - 3913 (Stellar Customer Service)”

The Saatva brand

Posted by Gina from Greenwich, NY on August 13, 2014

I am speechless, and I have been won over, and I have not even received my mattress yet! After a few minor glitches in the ordering (due to the explosion of new business this company is experiencing - and with good reason and completely understandable) Saatva Mattress has stepped up … →

“Saatva Classic 14.5" Luxury Firm - 7388 (No regrets!!)”

The Saatva Classic Luxury Firm 14.5" model by Saatva

Posted by Aaron from Syracuse, UT on February 4, 2015

I was originally skeptical about making a mattress purchase online, however, after my experiences with Saatva…I am very happy that I took the chance. I purchased my Saatva mattress in November 2014 and felt it necessary to wait until now before posting a review. I chose to write this simply … →

“Restonic ComfortCare - 4044 (Center Support)”

The Restonic ComfortCare line by Restonic
Purchased from Gardner White Furniture

Posted by Kimberly H from Dearborn Heights, MI on September 17, 2014

My mattress has rows of reinforced coils to support the heaviest part of the body (the center). This is a good idea because this is where a mattress tends to sag first. However, this centrally-supported area of coils sits higher than the rest of the mattress, and I find this … →

“Habitat Furnishings Ascend Air Bed System - 4306 (fabulous)”

The Ascend Air Bed System model from the Habitat Furnishings Air Beds line by Habitat

Posted by Nancy from La Plume, PA on November 21, 2014

I assisted a patient of mine who is paralyzed from MS and is unable to reposition herself once in bed. She had tried 3 expensive mattresses with unacceptable results. I researched the web and found habitat air beds that had a 365 day return for refund policy if not totally … →

“Lullaby Earth - 7733 (THE ONLY MATTRESS I WOULD HAVE MY GRANDDAUGHTER SLEEP ON!)”

The Lullaby Earth brand

Posted by Debbie N from Venice, FL on February 10, 2015

After doing much research on finding the best mattress for my precious granddaughter I luckily found LULLABY EARTH. I went to Buy Buy Baby and saw other mattresses and we thought the others were made cheaply and poorly. We wanted the "best" for my granddaughter and loved the way it … →

“Saatva - 14366 (saatva Satifies.....)”

The Saatva brand

Posted by Kelly from Patchogue, NY on June 2, 2015

Great mattress. Customer service is "OUTSTANDING." Originally ordered their Flagship luxury firm and after a few weeks felt it was too firm for my liking, NO FAULT OF SAATVA. After one phone call and a minimal redelivery charge Saatva promptly sent me their Plush model. I am beyond delighted and … →

“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”

The Saatva Classic Firm 11.5" model by Saatva

Posted by Ramon from Brandon, FL on June 14, 2015

The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA. →

“Saatva - 5617 (A Company You Can Trust)”

The Saatva brand

Posted by William from Lampe, MO on January 6, 2015

We were hesitant to order a mattress sight unseen, but after reading the great reviews regarding the product and Saatva's customer service ratings, we confidently ordered a queen firm mattress. Ordering was easy and was followed up by a phone call and e-mail. We were even assured we would receive … →

“Sterling Flotation - 6235 (Unbelievable comfort & durability)”

The Sterling Flotation line by Sterling Sleep

Posted by Jolene from Bellevue, WA on January 15, 2015

We have had this bed for a very long time (15+yrs.). It has just now started a tiny drip at a seam, I'm guessing. It has a 24mil. liner so the small amt. of moisture is trapped in it. After 4 nights from the detection of the leak, after changing … →

“Saatva Classic 14.5" Plush Soft - 9373 (Thank you Saatva!)”

The Saatva Classic Plush Soft 14.5" model by Saatva

Posted by Christina A from Wilmington, NC on March 9, 2015

I had a horrible experience last December with a mattress from a retail mattress chain, ( so much off gassing, chemicals, triggered asthma and inflammation issues) so, thank goodness after that I found Saatva.com! There were a few issues with an exchange,but, all were taken care of in an amazing … →

“Naturepedic Lullaby Earth - 9532 (Naturepedic is a great product for the whole family!)”

The Naturepedic Lullaby Earth line by Naturepedic
Purchased from Amazon

Posted by Jennifer from Chandler, AZ on March 12, 2015

I have Naturepedic mattresses for my kids and I love them. Naturepedic mattresses are certified organic and promote health. The customer service at Naturepedic is excellent →

“Saatva Classic 14.5" Luxury Firm - 11837 (Excellent Mattress)”

The Saatva Classic Luxury Firm 14.5" model by Saatva

Posted by Amanda from Windber, PA on April 18, 2015

I had researched mattresses for months when I stumbled across Saatva. I was impressed with other reviews and the positive feedback I found everywhere I searched. We have now had our King size Luxury Firm mattress for a little over a year. My husband and I are very pleased with … →

“Saatva Classic 14.5" Luxury Firm - 13079 (Best Mattress I have ever owned)”

The Saatva Classic Luxury Firm 14.5" model by Saatva

Posted by Christy from Boise, ID on May 13, 2015

Here in a nuteshell is why I LOVE Saatva: Mattress has NO ODOR upon delivery. None Easy order, delivery, & mattress removal. AMAZING FANTASTIC customer service Unbeatable PRICE for value. Eco friendy, made in USA, organic cotton Basically the most comfortable mattress my husband and I have ever owned. Perfect … →

“Kingsdown Sonoma Euro Top - 17162 (Not happy, Sags quickly, Not made to last)”

The Sonoma Euro Top model by Kingsdown
Purchased from Sears Canada

Posted by Lisa from Angus, ON on July 17, 2015

The bed was comfortable for the first few months. Then we noticed sagging and body impressions. We had the bed inspected and replaced after owning it for only 15 months. After 15months of use the sagging was the same as the bed we replaced after 10 years. Wished we had … →

“Dormeo Dolce HarmonyBED - 20455 (I think we had a fluke. Concept and design are great.)”

The Dolce HarmonyBED model from the Dormeo Octaspring line by Dormeo

Posted by Nick from Bellaire, OH on August 27, 2015

My wife and I were looking for a good supportive mattress system and we're looking at a competitive brand when we were introduced to the Dormeo brand at a local mattress company. We both liked the concept, comfort, support and warranty of the model we purchased. Unfortunately, after only two … →

“Saatva - 19146 (Pain in the back....)”

The Saatva brand

Posted by Matt K from Cincinnati, OH on August 12, 2015

Pain in the back… As a recently turned 50 year old and ex competitive athlete I have suffered through low back pain the past 8 years. I had a surgery to fuse my SI joint and try to stabilize my low back and bring some relief, it provided some benefit … →

“Beautyrest - 362124 (Dont. Just dont)”

The Beautyrest brand

Posted by Susan on March 15, 2019

Within a couple of years owning this mattress and base, the side collapsed. The manufacturer’s response was excellent and it was fixed... for a time. Now the side has collapsed again with approximately five years use. Far too expensive for such a short turnaround of mattresses. I will be looking … →

“iSleep - 143915 (Love our iSleep Air Chamber bed)”

The iSleep brand

Posted by Merrill from San Diego, CA on May 19, 2017

17 years ago my wife and I purchased an air bed from iSleep and from the first night absolutely loved it. It never exhibited the behaviors other beds do over those 17 years. A few months ago, however, one of the air chambers finally started to lose air. I contacted … →

“Beautyrest Dreamwell - 125287 (Like sleeping in a bowl)”

The Dreamwell model by Beautyrest

Posted by Charles from Chesterfield, VA on March 10, 2017

Mattress started out great but it definetily has cupped in the middle I'm 180 lbs wife is 130 and keep finding myself on her side, it seems well made but does hurt the back because of the cupping. Paid $1300 for complete bed, frame box spring all From Simmons ! … →

“Primo Dream - 35519 (Very good bed )”

The Primo Dream line by Primo

Posted by Rebecca from Gander, NL on January 3, 2016

I definitely recommend this mattress. It feels like you're sleeping on a cloud. It's definitely a big upgrade from my last bed. You can flip this mattress depending on your preferences, one side is firmer then the other. →

“iSleep Sleep Adjustment Bed - 39385 (Had one problem, but they fixed it right away!)”

The Sleep Adjustment Bed model by iSleep

Posted by Thomas from Lincoln, NE on January 23, 2016

When the bed arrived I was so excited! I got rid of my old bed the day it was delivered, so I was so upset when I realized there were no instructions for the controller and I was going to have to sleep a night on a flat bed. Surprisingly … →

“Ethan Allen Serenity Firm - 41721 (Not worth the $$)”

The Serenity Firm model by Ethan Allen
Purchased from Ethan Allen (Hartsdale, NY)

Posted by Anthony from Bronx, NY on February 4, 2016

Initially the mattress provided me with the comfort and firmness that I wanted but within 18 months that quickly deteriorated. I contacted customer service and they immediately sent a technician over to my house to evaluate the mattress. After the technician's evaluation I was awarded a full in store credit … →

“Natural Form - 42268 (The wool covering is excellent, it just works.)”

The Natural Form brand

Posted by Pat from Westerville, OH on February 7, 2016

After almost ten years it seemed that something was just not right. After calling and talking to the warranty person, he emailed testing instructions and i then found a leak in the air tubes on the other side of the bed. When called warranty back they stayed true to there … →

“iSleep - 227003 (Comfortable sleeping)”

The iSleep brand

Posted by James from Falun, KS on January 12, 2018

I like the ability to adjust the firmness and the built-in heating unit adjustable on both sides. Had a problem with the adjustable air mattress leaking on one side. They immediately sent a replacement when notified of the problem. Excellent service and honoring their warranty. I really like the bed. →

“Nature's Rest - 3917 (The most comfortable bed I have ever slept in!)”

The Nature's Rest brand

Posted by Christine from Melrose, MA on August 14, 2014

This is by far the most comfortable bed I have ever slept in. There is the perfect amount of comfort and support. I have a bad lower back and this mattress gives me the exact amount of support I need while relieving discomfort from certain pressure points. I have ever … →

“Pure LatexBliss Nature - 370919 (Update to Previous Review)”

The Nature model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss

Posted by Irene from Rocky Point, NY on April 27, 2019

UPDATE: Pure Talalay Bliss agreed to replace my mattress! I haven't slept on it yet, but I don't see any obvious defects and am hopeful that this one works out fine. Thank you Pure Talalay Bliss! →

“iSleep Sleep Adjustment Bed - 376498 (Like sleeping on air :-))”

The Sleep Adjustment Bed model by iSleep

Posted by Carol from Schaumburg, IL on May 24, 2019

Seriously, We originally bought an iSleep mattress in 2009. There was a small issue that was resolved within a couple days. In 2018 (**almost 10 years later**), and a move to the midwest, the mattress had gotten a bit worn and more than a bit dirty. It also wasn't holding … →

“Sleep Comfort - 379515 (Sleeping so much better!)”

The Sleep Comfort brand

Posted by Cindy from Collierville, TN on June 5, 2019

Package originally arrived missing a piece of the support frame, called and had it delivered the very next day. Sleeps well, even after 3 years. The only issue we had was for one of the adjustment controls. Called customer support, they asked me to complete certain steps while they were … →

“Texas Mattress Makers - 382419 (Great mattress)”

The Texas Mattress Makers brand

Posted by Joe from Houston, TX on June 21, 2019

Get great sleep on this mattress. It is coils with latex on top. Had a warranty issue with it dipping in the middle. They came out to my home and saw my slats were broken from the ikea bed frame-causing the dip. They sent someone to install new slats and … →

“Posh + Lavish Relax - 523176 (Had a problem, but P&L took care of it)”

The Relax model from the Posh + Lavish All Latex line by Posh + Lavish

Posted by Mark from Boise, ID on April 14, 2021

We purchased the mattress but the company we bought it from put the wrong box springs and the mattress became warped. P&L replaced the mattress once confirming we had a proper platform moving forward. →

“iSleep - 637765 (Great for opposite sleepers)”

The iSleep brand

Posted by Daniel from Peekskill, NY on March 7, 2024

iSleep was recommended to me by my parents. I was skeptical at first. I like to sleep on a hard surface due to back issues and proper skeletal alignment. I thought, how could an adjustable air mattress live up to my annoying and difficult standards. But, after a few months, … →

Complaints for Issue Resolution

“Bowles - 1685 (Dip so bad, hubby had to smell my feet )”

The Bowles brand

Posted by Mary A from Louisville, KY on November 13, 2011

I purchased not one but two luxury mattresses from Bowles. One Queen for my mother and a King for myself. Mine was $2200. Within 6 months mine had a dip and my mother's also. It was so bad I had horrible back pain and had to turn around and sleep … →

“Beautyrest - 1283 (Sleeping down hill)”

The Beautyrest brand
Purchased from Mattress World (Colorado Springs, CO)

Posted by Dave K from Colorado Springs, CO on January 5, 2011

Mattress in not a reversable mattress so you cannot turn it over to get a new side. Head end of bed sloped 3" down in less than one year. We had to put 3 inch blocks under head board to make it level. Simmons say they cannot help, talk to … →

“Stress-O-Pedic Chateau - 1684 (Worst Mattress EVER!)”

The Stress-O-Pedic Chateau line by Stress-O-Pedic

Posted by Anonymous from Davis, CA on November 12, 2011

This review is based on the Stress-O-Pedic Chateau Series Latex Bed sold to us with the Liggett & Platt adjustable foundation. The adjustable foundation is WONDERFUL...we are keeping that. The Stress-O-Pedic Mattress is the problem and this review is based on that only. We were told this bed was a … →

“Sealy Reflexion Saratoga Springs Plush - 1848 (Awfull!!!! Do not buy!)”

The Saratoga Springs Plush model from the Sealy Reflexion line by Sealy
Purchased from Mattress Giant (Arlington, TX)

Posted by Mike W from Arlington, TX on April 16, 2012

2 Big Trenches formed after 3 weeks and is very uncomfortable after that. Sealy and Mattress Giant will not stand behind their product. Each say the other is to blame so won't even send anyone out to look at it. Have been complaining to them for 6 months. Do Not … →

“Simmons BeautyRest Classic Hamlet Firm - 1266 (AWFUL!!!)”

The Hamlet Firm model from the Beautyrest Classic line by Beautyrest
Purchased from Sleepy's (Bensalem, PA)

Posted by H S from Bensalem, PA on December 23, 2010

After only a year, it sags and causes backaches. DO NOT BUY THIS!! We contacted Sleepy's and Simmons and neither will do anything to resolve it. We will never buy from Sleepy's or a Simmons bed again! To purchase a mattress over $1300 to have it not last absolutely disgusts … →

“Simmons BeautyRest Exceptionale Joseph Abboud - 1360 (back spasms)”

The Joseph Abboud model from the Beautyrest Exceptionale line by Beautyrest
Purchased from Macy's (Silverdale, WA)

Posted by Cathie W from Poulsbo, WA on February 16, 2011

For 5 years, it was great and then began to sag. At 7 years, I awoke with back spasms and could not stand up straight. I sleep in another room now to avoid back pain. Macy's and Simmons do not care. If my husband comes near me (in the bed) … →

“Corsicana Horizon Bliss - 1790 (Lumpy Road)”

The Bliss model from the Corsicana Horizon Series line by Corsicana

Posted by Walter G from Garden City, MI on February 27, 2012

Within six months of purchase the mattress was returned because of "grooves" that formed. I am not a real "heffer" at 190 pounds so I do not know why this mattress fell apart so quickly. The retailer promptly replaced the mattress but in four months the replacement had the same … →

“International Bedding - 1815 (Really Hate It)”

The International Bedding brand
Purchased from Bedding Plus (Gulfport, MS)

Posted by Alice F from Biloxi, MS on March 21, 2012

We were looking for a high quality bed and this appeared to be the answer. We tried out several beds repeatedly until we were satisfied that this was the one. Very pricey and no returns or trials. We got the bed delivered and then we found that the softness of … →

“PedicSolutions - 1772 (horrible!!!)”

The PedicSolutions brand
Purchased from QVC

Posted by Tina B from Highland, IL on February 17, 2012

When I first bought this mattress...feb. of 2010...it was'nt so bad...but after sleeping on the mattress for about 6 months, it started singing in the middle..on the sides and sleeping was becomming more and more difficult....I went back to QVC and explained my problem and they have been jerking me … →

“Pure Talalay Bliss - 2120 (Making my bed perfect)”

The Pure Talalay Bliss brand
Purchased from It's Bedtime (Silverdale, WA)

Posted by Kelsey T from Bremerton, WA on September 25, 2012

I did a lot of shopping around for a topper. I had gotten a memory foam and it was too hot, so decided to take the plunge and get a nice latex topper. We shopped locally so we could see and feel the topper. It had to make our hard … →

“Park Place Sleep Therapy Cool Therapy 4000 LXVS Ultra - 1468 (Too soft and lumpy)”

The Cool Therapy 4000 LXVS Ultra model from the Park Place Sleep Therapy line by Park Place
Purchased from Sleep Therapy Mattress Center (Lexington, NC)

Posted by Donna B from Lexington, NC on April 26, 2011

It is the worse mattress I have ever tried to sleep on! I contacted Park Place consumer service sent in pictures and description. I spoke to dealer soon after purchase. He stated a sales rep. would come to look at matres but nothing happened. Do not purchase from company or … →

“Classic Brands - 1523 (SUCKS)”

The Classic Brands brand

Posted by Dan E from Minneapolis, MN on June 9, 2011

after less then 5 yrs normal use by a single male one of the air mattresses is leaking- when i contacted the warranty dept they said i had to have a receipt- i received the bed as a gift and do not have access to a receipt- they then said … →

“Innomax Supple-Pedic - 1708 (deceiving)”

The Innomax Supple-Pedic line by InnoMax

Posted by Jen H from Roy, UT on December 9, 2011

great in the beginning. even talked two friends into buying one. best sleep i ever had. three years later it begain sagging. seven years later the company barely acknowledges my e-mail or phone calls. I am yest to see a refund or replacement. not worth the $3,000 i paid for … →

“Sears-O-Pedic - 1629 (Mattress Scam)”

The Sears-O-Pedic brand
Purchased from Sears

Posted by Chere W from Pismo Beach, CA on September 14, 2011

Hung up on, over 12 hours on the phone and no end it sight. Sears was a company I went to and trusted because I believed they had superior customer service, but I can see that I was wrong, as there is no end in sight for this problem. Sleepless … →

“Natura Green Serene - 2111 (Giant wrinkle)”

The Serene model from the Natura Green Series line by Natura
Purchased from Sleep City (Napa, CA)

Posted by Lynn S from Napa, CA on September 18, 2012

After 3 years of sleeping on a $300 futon, I thought I'd save & invest in a good quality mattress. After searching at several stores for "green" mattresses, I found the Natura Serene and purchased one. At first, I really liked the mattress - it was very comfortable. But during … →

“NasaFoam - 2268 (stay away)”

The NasaFoam brand

Posted by Steve H on November 27, 2012

i know nothing of their products, as they never arrived, but can promise you that if their pillows are anything like their customer service, good luck sleeping at night. it has been 4months and 4 days since i placed my order with this company and i have still have not … →

“King Koil - 2640 (### Do NOT buy King Koil or any Comfort Solutions Product)”

The King Koil brand

Posted by Christian B from Bethlehem, PA on April 23, 2013

We purchased a mattress, had major problems with it within the first month. The King Koil product that we purchase was manufactured in Florida by Dixie Bedding. Our Comfort Solutions product, King Koil Exquisit, was anything but exquisite as we observed major product defects within the first month of owning … →

“Kluft - 2646 (Most costly mistake ever)”

The Kluft brand

Posted by Roberta P from Rochester, MI on April 29, 2013

When I tried the bed in the store I had never felt anything so comfortable. From the very first night and ever night I had it, I slept better than I ever have. Then I found some small holes in the top and side,,,no big deal I just thought they … →

“Octaspring 5500 - 3036 (WORST customer service ever)”

The 5500 model from the Dormeo Octaspring line by Dormeo

Posted by Stacey R from Escondido, CA on January 6, 2014

Let me say first that I would never jump straight to a scathing review without first trying to work things out with the company. However, I have tried over the course of months to resolve issues to no avail, so I think it is important that people know what they're … →

“Pure LatexBliss Pamper - 3139 (Very Squeaky Mattress Set!!)”

The Pamper model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss

Posted by R W from Beverly Hills, CA on March 2, 2014

I purchased a queen Pure LatexBliss set from a local store and unfortunately my Pure LatexBliss mattress set squeaks very loudly waking me up at night! It squeaked the very first moment when I laid on it, as well as when I moved around at night causing me to wake … →

“Simmons BeautySleep Kitner Cushion Firm - 3516 (Bad Mattress)”

The Kitner Cushion Firm model from the Simmons BeautySleep (Pre-2017) line by Beautyrest

Posted by Sandy from Plymouth, CA on May 21, 2014

Simmons Kitner Firm - Sags, back and neck pain - Company request that we keep it longer claims it does not leave a deep enough body impression. All you need is a 1.5 inch impression which is what ours does. You can seen more of the impression with the sheets … →

“Carolina Mattress Guild - 3547 (lumpy mattress )”

The Carolina Mattress Guild brand

Posted by Kathy from Midlothian, VA on June 4, 2014

this Carolina Mattress was purchased on 4/5/14 within 2 weeks it was lumpy and bunching in the middle, I've been on the phone with Sleepy's at least 10 times and still no resolution. I would think that a mattress that is only 2 weeks old and has obvious defects would … →

“Restonic - 3947 (Reocemmended by local they stand behind it NOT TRUE)”

The Restonic brand

Posted by J from Katy, TX on August 29, 2014

Bed has obviously dividits and area where the mattress just sunk in . This was apparent within two weeks of buying. There were oblvious sunken areas and crates reminded me and my teenage sons friends who laughed seeing it of the moons service →

“Select Comfort Sleep Number 7000 Bed - 3602 (Squeaky!!)”

The Sleep Number 7000 Bed model by Sleep Number

Posted by Mary-Allegra F from San Diego, CA on July 9, 2014

We purchased a sleep number bed over 9 years ago and loved it! The , a year or so ago, we found mold inside. Apparently, there was a recall. We were never informed. The company sent out a brand new bed (after our newborn co-slept with us for nearly 3 … →

“Serta iSeries Commendation Pillowtop - 3919 (Doesn't last more than months)”

The Commendation Pillowtop model from the Serta iSeries (Pre-2021) line by Serta
Purchased from Gardner White Furniture

Posted by Evan G from Waterford, MI on August 15, 2014

The spots where my wife and I sleep have sagged and after a few hours each night your sunk too far to move. As a result the center has a hump. We have tried to have it replaced but the retailer is telling us it's not "bad enough" for warranty … →

“Beautyrest - 3729 (After Initial Problems, I'm Sleeping Like a Baby)”

The Beautyrest brand
Purchased from Gardner White Furniture

Posted by Theresa B from Riverview, MI on August 5, 2014

Wow, what can I say, I ordered a headboard that I was told was adjustable full/queen, and a queen size mattress. When I found that the headboard wasn't adjustable, I swapped the queen for a full so it would fit the headboard (which was on backorder). When I finally received … →

“Serta iSeries (Pre-2021) - 3737 (Bad experience with this purchase)”

The Serta iSeries (Pre-2021) line by Serta
Purchased from Gardner White Furniture

Posted by Rita S from New Baltimore, MI on August 5, 2014

Initial iComfort was perfect in the store, too hard when new one delivered. Second bed was just right in the store, too soft after 2 weeks of use. Had to go thru MAJOR corporate grief to get an exchange allowed for the 3rd mattress, and add more money to the … →

“Bed Boss Visco Crown - 14822 (The most comfortable bed I have ever laid on)”

The Visco Crown model by Bed Boss

Posted by Richard from Wellston, OK on June 10, 2015

This bed is for people who want a very soft bed. It is not firm at all, which is why I love it. I absolutely hate a firm bed. It is listed as a medium soft, but it is really extremely soft. I am a large man (300lb plus, over … →

“Natura Air - 4300 (Unacceptable)”

The Natura Air line by Natura
Purchased from Jordan's Furniture (Avon, MA)

Posted by Paula from Cohasset, MA on November 16, 2014

I purchased this a year ago…The center sags incredibly, and is causing back pain. The retailer no longer carries the brand and won't send anyone out to inspect the mattress. The mattress company sent me all kinds of directions on taking pictures (which meant taking the bed apart---with a bad … →

“Simmons W Hotels Pillow Top - 4224 (Warranty not honored!)”

The W Hotels Pillow Top model by Beautyrest

Posted by Stacey from Boxford, MA on October 9, 2014

Our king size W Hotel Bed by Simmons from Sleepy's arrived on 6/16/13. We had slept on them in hotels and loved them. However, this one seemed a little off from the beginning but we thought perhaps it was just a matter of breaking it in. Unfortunately, a year and … →

“Pure LatexBliss World's Best Bed - 4553 (Very comfy, but broke quickly & they won't replace it)”

The World's Best Bed model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
Purchased from Sleep City (San Rafael, CA)

Posted by Whitney from San Anselmo, CA on December 23, 2014

So, my husband and I purchased the 3 inch mattress topper from a local store where they just sung the praises of Latex Bliss. At first I was in total heaven. It was the most comfortable thing I've ever slept on. When we've had housesitters stay, everyone comments on how … →

“Englander - 4849 (Box Spring )”

The Englander brand
Purchased from Burney's Trend House Furniture (Monroe, LA)

Posted by Ramona from West Monroe, LA on December 28, 2014

The quality of the material in the box spring is poor. It makes THE WORST sound ever with ANY movement. I did get a replacement; but it is WORSE than the original. I feel CHEATED!!!!! →

“Eclipse - 12949 (Eclispe receives "F" rating from New Jersey BBB)”

The Eclipse brand

Posted by Tom from Brick, NJ on May 11, 2015

Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given … →

“Simmons Beautyrest Recharge Classic Candace Luxury Firm - 14014 (Replaced THREE times!!)”

The Candace Luxury Firm model from the Beautyrest Recharge line by Beautyrest

Posted by K on May 27, 2015

Third replacement mattress now has a huge bump in the middle. I have called company 2 times and left messages. No return calls. Tried claim form on line through NFM, does not go through!!! VERY frustrated will never have another mattress from them again. →

“Beautyrest Dreamwell - 6240 (HORRIBLE BED)”

The Dreamwell model by Beautyrest

Posted by Debora from West Point, VA on January 15, 2015

My first Simmons Beautyrest Dreamwell Cliff Haven Plush Pillow Top was replaced after just 3 months. This is the second mattress I've had for about 1 year and today has been inspected. Shows obvious 2 inch sink in middle. Back and neck problems have now escalated due to this poorly … →

“Southerland Collection - 6996 (Ridiculous service and quality)”

The Southerland line by Southerland

Posted by Kan from Reno, NV on January 26, 2015

Never eveer nuy this product Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied I will buy a air mattress but not this brand New house to sort now and will not go near this brand - absolutely shocking worse … →

“Serta iComfort Insight - 15690 (awful)”

The Insight model from the Serta iComfort (Pre-2017) line by Serta
Purchased from Raymour & Flanigan (Lake Grove, NY)

Posted by Jessica from Coram, NY on June 27, 2015

we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was … →

“Simmons Beautyrest Elite Smyrna Luxury Firm Pillowtop - 16910 (Terrible Durability)”

The Smyrna Luxury Firm Pillowtop model from the Beautyrest Elite line by Beautyrest

Posted by Crystal from New Market, MD on July 13, 2015

We've had to replace this twice already mattress within 4 months of sleeping on it because the top layer of material became detached from the rest of the mattress resulting is lumps all over the bed. Simmons replaced it the first two times but now refuses stating insufficient bed frame … →

“SleepLogic LifeScape - 7748 (The mattress sleeps OK if you don't mind having your head...)”

The SleepLogic LifeScape line by SleepLogic

Posted by Tom from Madisonville, KY on February 11, 2015

The mattress sleeps OK if you don't mind having your head lower than the rest of your body. You can rotate it all you want to but it doesn't help. If you don't have acid reflux you will when you buy this mattress unless you prop the end up with … →

“REM Sleep Martinique - 8262 (Still not sleeping well/poor response)”

The Martinique model by REM Sleep

Posted by Elaine from The Dalles, OR on February 18, 2015

We bought the original bed in Sept of 2013. The biggest selling point to me was the adjustable factor. I have to sleep with my head elevated, and this seemed to be able to get me into a bed again. We bought the split king model as my husband likes … →

“Southerland Collection - 8584 (Worst mattress I have ever purchased.)”

The Southerland line by Southerland
Purchased from Bassham Furniture (Fallon, NV)

Posted by Stacey from Ely, NV on February 23, 2015

This mattress started sagging two weeks after purchase, both sleeping sides of the bed had deep troughs in it causing both my husband and I back pain and lack of sleep. I took it back to the furniture store where I purchased it from after 2 months, to be treated … →

“Corsicana Harmony Canberra Pillowtop - 8655 (Avoid Carsicana Cranberra)”

The Canberra Pillowtop model by Corsicana
Purchased from Arkansas Furniture (Hot Springs, AR)

Posted by Wayne from Hot Springs National Park, AR on February 25, 2015

Cheaply constructed, doesn't hold up, factory offers zero warranty assistance, refers you back to dealer so they can try to sell you another one under the guise of a prorated warranty. →

“Serta iComfort (Pre-2017) - 15755 (warranty is not what they proclaim)”

The Serta iComfort (Pre-2017) line by Serta

Posted by Elaine D from Lakewood, WA on June 27, 2015

my mattress 1800$ just for the mattress in 3 years has significantly sagged i paid them 35$ to come out and see it the guy in front of me measured a sag of 7 inches deep into the bed and 4 inches high. when they came out he took some … →

“NordicRest - 9578 (NordicRest is owned by American Freight)”

The NordicRest brand
Purchased from American Freight

Posted by Edward from New Albany, OH on March 13, 2015

American Freight sells total garbage. Their products are the lowest of the low, and Nordic Rest is a total ripoff. →

“iSleep Sleep Adjustment Bed - 10770 (Terrible bed. Did not honor refund either.)”

The Sleep Adjustment Bed model by iSleep

Posted by Kari from Rock Springs, WY on March 31, 2015

Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was … →

“Pure LatexBliss Ultimate - 16535 (Poor Customer Service)”

The Pure LatexBliss line by Pure Talalay Bliss
Purchased from Bed Pros (Brandon, FL)

Posted by Brian from Brandon, FL on July 7, 2015

Purchased a Nature series bed. Was delivered a Nature Romance. Tried to call Latex Bliss customer service to find out the difference. Bed Pros couldn't tell me. I questioned because the bed seems much more firm than the one on the showroom floor. I've call six plus times and no … →

“Simmons Beautyrest Black Kameryn Tight Top Plush - 11992 (Buyer Beware - Foam Does NOT 'Loosen Up')”

The Kameryn Tight Top Plush model from the Beautyrest Black (Pre-2016) line by Beautyrest
Purchased from Macy's (Tukwila, WA)

Posted by Andrea from Kent, WA on April 21, 2015

If you like a very firm mattress, this is for you! I bought this mattress because I have a very bad lower back - degenerated lumbar disks and need good support. I'm 5'9", 130 lbs. This mattress has a lot of foam on the top above it's firm coils and … →

“BedInABox Natural Silk Elegance Comfort Adjust Gel - 11245 (Don't buy a mattress that you can't try first)”

The Natural Silk Elegance Comfort Adjust Gel model by BedInABox

Posted by Sandy from Jacksonville, FL on April 9, 2015

I bought this mattress because of all the good reviews online. It was too soft for us. I contacted customer service and they told me how to adjust the softness,but it is still too soft.I was not able to return it because it was not defective.I just bought the wrong … →

“Select Foam - 18274 (Consumers Beware!)”

The Select Foam brand

Posted by Margaret from Castro Valley, CA on August 2, 2015

This is not the company you want to do business with. Check out their competitor first. Look at Tempur-pedic and Saatva , you’ll be glad you did in the long run. They got the best reviews. Pls check Consumer Reports on buying a new mattress. The mark-up is huge as … →

“Simmons BeautyRest Classic Haynes Way Extra Firm - 20644 (Poor customer service)”

The Haynes Way Extra Firm model from the Beautyrest Classic line by Beautyrest
Purchased from The RoomPlace Furniture & Mattress (Chicago, IL)

Posted by Vipul J from Saint Joseph, MI on August 29, 2015

Within two years of purchase, the mattress has sagged at some places and curled up at others. The manufacturer says they can not do anything if it has sagged less than 1.5 inches and curling up is not a defect. ridiculous definitions that are not clarified upfront →

“Sleep to Live - 22863 (Worst buy I ever made, it was a $ 8,000.00 mistake.)”

The Sleep to Live line by Kingsdown
Purchased from Bob Mills Furniture

Posted by Robert from Harker Heights, TX on September 21, 2015

Don't trust the in store computer sleep surface diagnostic test. The printout said my wife needed a Med. Firm (Blue) I needed a Extra Firm (Red). Bob Mills could provide this dual surface requirement in multiple sizes, but none are kept in stock. We ordered a Cal. King with the … →

“Luxi 3-in-1 - 324643 (Never received refund after mattress was returned)”

The Luxi 3-in-1 model by Luxi

Posted by Adam H from San Francisco, CA on October 29, 2018

Our initial interaction with the company was great, but unfortunately the mattress didn't work out for my wife and I (it caused back pain). Our main issue, however, is the fact that the company has still not issued us a refund for the mattress we returned/donated, despite the fact that … →

“Octaspring Classic DreamyBED - 190568 (Dormeo Dreamybed - Completely Failed in 1 Year)”

The Classic DreamyBED model from the Dormeo Octaspring line by Dormeo

Posted by Bryan from Thousand Oaks, CA on September 27, 2017

The bed is literally falling apart. The foam "springs" have completely failed in an area over 1 foot by 1 foot and also completely failed at the edge. With even 2 pounds of force, the bed sinks in 3-5 inches. Support is a nightmare. First they just ignore you and … →

“Serta Perfect Sleeper Elite Gentle Mist Firm Tight Top - 46307 (horrible mattress, the Serta and Macy companies are horrible)”

The Gentle Mist Firm Tight Top model from the Serta Perfect Sleeper (Pre-2019) line by Serta
Purchased from Macy's (Champaign, IL)

Posted by Lainey from Philo, IL on February 23, 2016

We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. … →

“Luxi One - 330207 (BUYER BEWARE: Garbage bed, Luxi does NOT honor 100-day trial)”

The Luxi One model by Luxi

Posted by Michael from Cuyahoga Falls, OH on November 18, 2018

I was initially pleased with my purchase (a Luxi One full-size mattress), but after two months it began to lose its support and springiness (and very unevenly), leading to soreness and stiff necks in the morning. I contacted Luxi countless times over the course of 3 MONTHS to try to … →

“Posh + Lavish Refine - 349733 (Do not recommend!)”

The Refine model from the Posh + Lavish All Latex line by Posh + Lavish

Posted by Darin from Lexington, KY on January 30, 2019

We recently purchased a Refine Latex Mattress and it is the MOST UNCOMFORTABLE mattress that we have EVER owned! We feel like we are sleeping in a bowl. Mattress showing body indentions and lacks support after 4 months of ownership. We have reached out to the crappy retailer, Wildcat Mattress … →

“Land and Sky - 145792 (Land and Sky lost sight of customer service)”

The Land and Sky brand

Posted by doug from Spring, TX on May 25, 2017

I was in the waterbed industry years ago and have met the owner, Ron Larson,I have stayed near the bedding industry but have never gone away from flotation sleep. I have continued to recommend softside waterbeds and only Land and Sky. That now will change. Recent problem was basically ignored … →

“Corsicana Harmony Chadwick Pillowtop - 46319 (This mattress didn't last 6 months.)”

The Chadwick Pillowtop model from the Corsicana Harmony Collection line by Corsicana

Posted by Alice H from Carrollton, TX on February 23, 2016

The mattress got lumpy and warped in 6 months. I will never buy this brand ever again! I spent around $600 bucks for a queen mattess that didn't last a year! This mattess is cheaply made and is a waste of money. →

“Brooklyn Bedding - 46041 (no stars! Uncomfortable and too hot)”

The Brooklyn Bedding brand

Posted by Skip from Draper, UT on February 22, 2016

No stars! Seemed comfortable at first but has gotten steadily more and more uncomfortable. All my pressure points are back and the pain worsened the more I slept on it. Sleeps very warm. Tried to return but was just a few days outside the return policy. Staff very rude and … →

“Kingsdown Duet - 345985 (Terrible!!)”

The Kingsdown Duet line by Kingsdown

Posted by Cristina from Windsor, ON on January 15, 2019

Completely disgusted with this company’s warranty! My husband and I purchased a Kingsdown mattress exactly 8 months ago after my husband had back surgery. It was specifically asked and promised by the sales rep at Teppermans Windsor there would be no dipping at the lower lumbar area. We spent over … →

“Christeli - 46391 (We purchased three Christeli Mattresses and adjustable ba...)”

The Christeli brand

Posted by Debbie from High Ridge, MO on February 24, 2016

We purchased three Christeli Mattresses and adjustable bases and received them in November. The Madeline brand was perfect for my disabled mother, however, my husband and I ordered the Palais Grand Royale series and are very unhappy with how hard it is for us to sleep upon. It is entirely … →

“DreamCloud (2017-2019) - 363186 (Anything but a dream...)”

The DreamCloud (2017-2019) model by DreamCloud

Posted by Hilary from Saint Petersburg, FL on March 20, 2019

BUYER BEWARE: This is officially the worst company I have EVER purchased anything from and their product is manufactured in China and mediocre at best. The edge support on this mattress is non-existent - when you sit on the side of this bed, you practically fall off. I purchased a … →

“Englander - 145638 (I purchased a Englander mattress because I thought it was...)”

The Englander brand

Posted by Brenda from Petal, MS on May 24, 2017

I purchased a Englander mattress because I thought it was a good company .I informed the furniture store where I purchased this mattress 2 months after purchase that the mattress has body impressions that feel like you are sleeping in a hole . The salesman at the store says I … →

“Sealy Posturepedic (Pre-2017) - 25460 (Not at all like what's in the store)”

The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Large from Red Bank, NJ on October 21, 2015

Horrible experience - the mattress felt pretty soft (it is a firm mattress, but I like a little plush) in the store, but when it arrived at home, it's hard as a rock. Manufacturing defect? Sears was NOT good about returning it, nor was Sealy. Apparently, their warranty doesn't cover … →

“Christeli - 27124 (Charleston and Stockholm)”

The Christeli brand

Posted by Dennis from Yulee, FL on November 9, 2015

I purchased the Stockholm which is their value mattress. My husband loved it but I needed more support. I noticed that the Charleston was on clearance and decided to give it a try. My first complaint is that returning it should be easy but you must try to squash the … →

“Dormeo - 143996 (Severely disappointed customer)”

The Dormeo brand

Posted by Ana from Glendale, AZ on May 19, 2017

My Husband thought he was doing us both a favor by buying a cushioned firm mattress Dormeo 230GX king and because of the cost $4008.00 it would be good quality. Nothing has been good about this mattress. We have only had it for 7 months and are both miserable and … →

“Carolina Mattress Guild - 1583 (Do Not Buy Caress!)”

The Carolina Mattress Guild brand
Purchased from Rooms To Go (San Antonio, TX)

Posted by Jonathan M from San Antonio, TX on August 24, 2011

Do not buy the Caress Mattress from Rooms to Go. We made that mistake about 2 months ago and still have not received the mattress. They've tried to deliver the wrong mattress (embrace, which is $400 less) twice and the other time they delivered a torn mattress. After hours on … →

“Aireloom - 41293 (Sagged within months, no help from the retailer or Company.)”

The Aireloom brand

Posted by Dana B from Sandy, UT on February 2, 2016

It's just plain not worth the money, 2500 bucks. It sagged within months. The retailer and their inspectors are like the Government, they can't be trusted. The manufacturer just refers complaints back to the retailer, RC Willey in Murray, Ut. Don't take my word for it. Here's what the Mattress … →

“Aireloom - 41625 (Do NOT purchase Airloom does not stand behind there product)”

The Aireloom brand
Purchased from Beds and Brass (Laguna Niguel, CA)

Posted by Roben from San Clemente, CA on February 4, 2016

purchased Airloom bed in 2011 for 5K from Sit n' Sleep. 2015 it's sagging on one side. Went into Sit n' Sleep store and sales rep said we purchased a "spare bedroom bed". We were replacing our previous bed due to sagging, Sit n' Sleep honered the warranty and gave … →

“Stearns & Foster Silver Dream Ultra Plush Boxtop - 42195 (Fantastic bed when new but disappointing over time...)”

The Silver Dream Ultra Plush Boxtop model from the Stearns & Foster Silver Dream line by Stearns & Foster

Posted by Sylvia R from Florence, MA on February 7, 2016

For the first 5 years, this bed was everything I had hoped it would be: just right in the areas of warmth, softness/firmness, comfort... Great for side-sleeping and no discomfort on my hips or back. But, as mentioned, it began to sag in the middle after only 5 years. Sleeping … →

“Diamond Cool Touch - 134539 (Poor company/terrible customer service)”

The Diamond Cool Touch line by Diamond Mattress

Posted by David from Santa Cruz, CA on April 12, 2017

We bought this mattress because of the 25 year warranty they offered the first year the mattress was comfortable but then things started going bad first ones seam split then the one on the opposite side split. My wife started complaining about sore back and shoulders. I noticed her side … →

“Park Place 75th Anniversary - 137837 (The mattress was purchased for my 87 year old mother and ...)”

The Park Place line by Park Place

Posted by Debbie from Anderson, SC on April 25, 2017

The mattress was purchased for my 87 year old mother and shortly after the purchase she said that there was a raised area (hump) down the center of mattress . I first purchased a new mattress pad thinking that would help but it did not. Secondly , I purchased a … →

“Nectar - 144884 (Horrible customer service)”

The Nectar brand

Posted by Bev from Longwood, FL on May 22, 2017

We ordered this mattress 4/29 and received an email stating it would ship on 5/2. On 5/8, we still hadn't received it so I began trying to contact customer service via phone and email. No luck. I got automated responses stating their order load was unusually heavy and they were … →

“Southerland - 42987 (We have felt very uncomfortable on this bed within the fi...)”

The Southerland brand
Purchased from Luckies (Biloxi, MS)

Posted by Ina T from Pass Christian, MS on February 10, 2016

We have felt very uncomfortable on this bed within the first month. We feel we are falling into a depression and constantly turning during the night to try and get comfortable. We wake up early and with aches and pains. We have followed the instructions on the warranty card to … →

“Spinal Care - 44154 (Poor workmanship)”

The Spinal Care brand

Posted by Terry from Ontario, CA on February 14, 2016

At month seven, the stitching started coming out. Poor workmanship is NOT covered by the warranty. Don't waste your money! →

“Sealy Maddox Select Firm Eurotop - 44533 (Worst purchase ever. Never buy a Sealy!)”

The Maddox Select Firm Eurotop model by Sealy

Posted by Melissa from Brewster, NY on February 15, 2016

We had a great experience at the store. This mattress seemed like a good buy and just what we wanted (firm, pillow top) to replace our 15 year old queen Simmons that we were starting to feel the springs on. After a month, it still felt firmer that the store … →

“Mountain Air Organic Beds - 335052 (Terrible customer service)”

The Mountain Air Organic Beds brand

Posted by Steven from Clarksville, IN on December 4, 2018

I have yet to receive the correct layers I order almost three months ago. The owners keep blaming it on everyone else(manufacturing problem). Now that I asked to send it back they expect me to pay to send it back AND THE ORIGIONAL SHIPPING TO GET IT TO ME! Whichh … →

“TEMPUR-Choice - 383115 (Terrible Mattress)”

The TEMPUR-Choice line by TEMPUR-Pedic

Posted by B from Modesto, CA on June 25, 2019

Worst mattress for support. Memory foam began to tear and crack leaving a large lump in the center of the bed. Spent $3500.00 on the bed then was given a discount on the purchase price after they delivered the incorrect mattress 3 times. However, when I a filed a claim … →

“Anatomic Global - 334549 (Company will ignore all communications, hope you go away)”

The Anatomic Global brand

Posted by Michael from Cuyahoga Falls, OH on December 2, 2018

This company is a SCAM. Anatomic Global is the parent company and maker of the Luxi One mattress. The company claims to offer a 100-night sleep trial, and a nice long warranty, but customer service will simply not process any returns or refunds. They don't tell you "no," they just... … →

“Innova Sleep - 218257 (Innova Mattress base motor is junk)”

The Innova Sleep brand

Posted by RGM on December 20, 2017

The adjustable mattress base is extremely poor quality. I have had the bed for just over two years and had literally only actuated the adjustable base 2-3 times. The last time when I needed to use it when very ill, it failed to work. I tried a hard reset as … →

“Dream Star - 347576 (Flat pillow cushion)”

The Dream Star brand

Posted by Myron from Moose Jaw, SK on January 21, 2019

The pillow cushion is flattening down,the top of the mattress is leaning to one side.the center of mattress is sagging.I sent pictures to the company and they just keep stalling me asking for more and more pictures.the place I bought from will not even talk about it.there is no warranty … →

“Air Beds Unlimited - 335375 (DO NOT BUY FROM THIS COMPANY!)”

The Air Beds Unlimited brand

Posted by Inez from Holbrook, AZ on December 6, 2018

Long story short, canceled order after it went unfulfilled for 2 months, waited another 1.5 months for a refund, was issued a refund very soon after I left a negative review at the Better Business Bureau, and THEN the refund to Paypal "didn't complete." SO STILL NO REFUND. This is … →

“Nectar (2016-2019) - 274252 (Worthless Customer Service)”

The Nectar (2016-2019) model by Nectar

Posted by RJ from Lorain, OH on May 15, 2018

Had an issue with the cover on the mattress. After two attempts to straighten the cover both of which did not rectify the problem they wanted to send me another cover and have me replace it to see if it took care of the issue. I explained to them that … →

“Noctova - 366282 (Wake up to back pain)”

The Noctova brand

Posted by Greg from Edwardsville, IL on April 3, 2019

We purchased an Orion bed 4 years ago, sold as having a twenty year warranty. After 2 1/2 years I have developed sciatica nerve pain and I have been to the Chiropractor and had MRI and X rays of my back and they say there nothing present that would warrant … →

“Gold Bond Encased Coil - 282093 (TOTALLY DISAPPOINTED AND UNHAPPY)”

The Gold Bond Encased Coil line by Gold Bond

Posted by Steve from Downingtown, PA on June 6, 2018

Within 3 weeks of the mattress being delivered it sunk in on one side and humped up on he opposite side. Gold Bond has done NOTHING to correct this issue and claim that they do not make defective products. Their warranty is a joke. We have been pursuing this issue … →

“Ortho Pembridge Firm - 288975 (Do not buy from Ortho Mattress)”

The Pembridge Firm model by Ortho

Posted by Colinne from Irvine, CA on June 30, 2018

We purchased this mattress from Ortho Mattress in Irvine, CA in February 2018. By mid May, we noticed a dent forming on one of the borders. Linda Garcia contacted me and I could tell from her initial reply that she had already determined the dent was somehow our fault because … →

“Restonic HealthRest Vienna Eurotop Firm - 389765 (sagging pillow top)”

The Vienna Eurotop Firm model from the Restonic HealthRest line by Restonic

Posted by Sylvia from Baton Rouge, LA on July 27, 2019

Within 1 month we were phoning the seller, Olindes, in Baton Rouge, La. due to the unevenness of the pillowtop padding. Olindes would send out service people, they would measure, use a level, etc., 4 times, always the same answer " nothing is wrong, nothing can be done! We gave … →

“Vi-Spring De Luxe - 390882 (Not recommending this company)”

The Vi-Spring De Luxe line by Vispring

Posted by Sophia on August 2, 2019

I ordered a mattress from Vispring in Harrods for almost £5000 pounds. It's been 8 months and I still didn't receive it. First, the mattress arrived in a smaller version and was promised to grow, which it didn't. Second, they refused to change it. Third, only after my lawyer contacted … →

“Badcock Legends - 395605 (This mattress is a mattress from hell. It sink's to the m...)”

The Badcock Legends line by Badcock

Posted by Anita from Powell, TN on August 21, 2019

This mattress is a mattress from hell. It sink's to the middle of the bed almost to the bottom, they have not been corroperate at all in giving me another mattress or giving me my money back, I would NOT recommend any one purchase anything from them.im not the only … →

“Logan & Cove - 417275 (Yellow stains on the new mattress. Company won't refund!)”

The Logan & Cove brand

Posted by Wayne from Vancouver, BC on December 3, 2019

The mattress itself is pretty good. The issue I have is with the yellow stains that were present on the mattress when I examined it shortly after it was purchased. The manufacturer will not accept responsibility for the stains saying there is no way the stains could have come from … →

“Sealy Harbor Willow Firm - 421104 (Horrible mattress)”

The Willow Firm model from the Sealy Brand line by Sealy

Posted by Sarah on December 26, 2019

This is the worst mattress we ever purchased and the shop Sleepys do nothing to assist except repair or replace it which will make no difference AT ALL because of the poor design of this mattress. Do not purchase anything from SLEEPYS once they have your money they do not … →

“Aireloom Preferred - 426388 (Great Disappointment, Pain and Frustration)”

The Aireloom Preferred line by Aireloom

Posted by Joanna from Los Angeles, CA on January 16, 2020

Based on the thinking and attitude of Ortho Mattress, I'm supposed to spend $4500.00 every year or so for a new mattress???? I needed a new mattress and wanted to lower the height of the bed. The salesperson recommended a bonky board, assuring me it would support the mattress as … →

“Kingsdown Silent Partner Landmark - 427288 (Broke down right away.)”

The Silent Partner Landmark model by Kingsdown

Posted by Judi from Kalispell, MT on January 19, 2020

This mattress started breaking down within 6 months. I tried to work with the furniture store but they just blamed it on me. So I have been enduring this mattress for 5 - 6 years because I can't afford to just throw it out. Now I'm being forced to buy … →

“Beautyrest Silver High Tide Luxury Firm Pillowtop - 429875 (Long nights less sleep)”

The High Tide Luxury Firm Pillowtop model from the Beautyrest Silver (2017-2019) line by Beautyrest

Posted by James from Battle Creek, MI on January 30, 2020

I always wanted a brand new bed ,and a bed I'd be the first person to sleep on .a king size bed given me plenty space and comfort The first couple weeks best sleep ever then shortly after my neck and shoulder was in pain and i switch back to … →

“Nectar - 430320 (Horrible Customer Service!!!!!!)”

The Nectar brand

Posted by Jon from Minneapolis, MN on February 1, 2020

This bed buying experience was a nightmare. The bed initially was shipped elsewhere and I NEVER could get thru to the customer service line live person. Secondly, I had to return a defective platform bed with wobbly legs. I was told I had to donate the frame to a qualifying … →

“Brentwood Home Oceano Luxury Hybrid - 432613 (Lost its firmness and buttons extrude after 13 months)”

The Oceano Luxury Hybrid model by Brentwood Home

Posted by Michelle from West Palm Beach, FL on February 11, 2020

On 05/01/208, we had the Oceano Mattress delivered to us, and we absolutely loved it the first year. The mattress is advertised as the #1 rated luxury with a medium-plush feel. Thirteen months later, the mattress lost it's medium-plush feel and became uncomfortably soft to sleep on. Not only that, … →

“Capitol Bedding - 500761 (They wanted an 84 year old women sleep on floor)”

The Capitol Bedding brand

Posted by Laura from Stanwood, MI on December 21, 2020

In order to fix the mattress they would need it sent in and it would take 3 to 4 weeks to repair well obviously she threw the old mattress out as she replaced it with a new one for it to fail. Someone who lives on a fixed income. →

“WinkBed EcoCloud Hybrid - 510627 (Softer than most latex mattresses, but false advertising)”

The EcoCloud Hybrid model by WinkBed

Posted by Valerie from Pacoima, CA on February 6, 2021

I purchased the EcoCloud Hybrid because they advertise it to be, “100% All-Natural, Absolutely no synthetic foams, fibers, fillers, glues or dyes.” “ No chemicals, sprays or synthetic materials are used ever”. This is important to me because I have chemical sensitivities & asthma. I have known reactions to adhesives, … →

“Arizona Premium - 517331 (I should have purchase from a different manufacturer)”

The Arizona Premium brand

Posted by Mark from Deerfield Beach, FL on March 12, 2021

Me and my wife are very dissatisfied with our purchase. After just 5 years their blended latex mattress as you can see is failing. I contacted the owner Ken Hightower via telephone and email and he seem polite and requested photo to be sent to him. After receiving photos from … →

“Eastman House Luxury - 525019 (This mattress collapsed in few ares, those areas are abou...)”

The Eastman House Luxury line by Eastman House

Posted by AL from Ashton, MD on April 25, 2021

This mattress collapsed in few ares, those areas are about 4 inches deep, contacted the tore, they asked for the pictures of effected areas, which we provided, they do not send a qualified person to the house to access the mattress, and they feel that nothing is wrong with the … →

“Sleep Number Innovation iLE bed - 534065 (Run! Do not buy it!)”

The iLE bed model from the Sleep Number Innovation Series line by Sleep Number

Posted by Kerry on June 21, 2021

Mattress malfunctioned since day 1. I contacted the store twice by showing up to speak to the salespeople. I took their advice and tried to correct the situation. It didn’t work. The bed would inflate and slowly deflate during the night. The controller would bounce back and forth with the … →

“Avocado Green Pillow Top - 541395 (nice feel, but back pain)”

The Avocado Green Pillow Top model by Avocado

Posted by Josh from Valparaiso, IN on August 11, 2021

Decided to try the avocado green mattress with pillow top because it was rated #1 on consumer reports and my in-laws love there's. The mattress feels nice and well made and has a nice bounce to it. However I was waking up with hip pain, avocado was happy to send … →

“Beautyrest Hotel - 552668 (if you want to sleep on a roller-coaster surface)”

The Beautyrest Hotel line by Beautyrest

Posted by Mary from Narberth, PA on October 31, 2021

Bought this from beautyrest guest program because of hard-to-find flippability feature. Have had decades of beautyrests for our large family bought through Macy's, and for the most part they were fine. This surface is so uneven as to be unsleepable, even before the sagging and edge collapse. Extra toppers etc. … →

“Beautyrest Black Desiree Luxury Firm - 563511 (Foam layers sag & give-out in less than 2 years)”

The Desiree Luxury Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Ben from Largo, FL on January 26, 2022

I bought a Beautyrest "Black Desiree Firm" mattress with a suggested retail of over $2k. So I thought I was buying quality that would last, It didn't! I am not a large person. I am height / weight proportionate weighing 165 lbs. So I was very surprised to realize my … →

“American Sleep - 569519 (A Horrible Mattress for Neuropathies)”

The American Sleep brand

Posted by Julie from Amherst, OH on March 19, 2022

I have been in severe pain from this mattress from day one. It has caused deterioration of the spine. I am being treated by my neurologist for a spine now almost ready for surgery. A brace has been ordered. The x-rays are bad. The $10,000 adjustable bed my friend bought … →

“Original Mattress Factory Orthopedic Euro Top - 573661 (The store mattresses do not match with what is delivered.)”

The Orthopedic Euro Top model by Original Mattress Factory

Posted by Neil on April 28, 2022

I would not recommend this companies mattresses because the quality of the delivered product is not the same as the mattress in the store. Additionally, The company does not stand behind their product when the customer is dissatisfied, i.e. return for refund. I have never been so disappointed with a … →

“Simmons Beautyrest Black Kelsie Luxury Firm - 582469 (Great bed for about 2 years. Bed is layered foam that shifts)”

The Kelsie Luxury Firm model from the Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Ken from Coraopolis, PA on July 14, 2022

Upon buying this mattress, I was extremely happy. For the first two years, I had some of the best sleep in my life. Whenever I moved into my new residence, the bed fell apart inside from being moved. There are several different layers/types of foam inside this bed that make … →

“Beautyrest Hybrid (2019-2021) - 584637 (More than a pain in the neck!)”

The Beautyrest Hybrid (2019-2021) line by Beautyrest

Posted by Julie from Fort Myers, FL on August 4, 2022

The sides of the mattress started failing just 3 months after purchase and it was replace with identical mattress. This mattress started failing just 5 months after the replacement. The company states the failing sides and indentation on mattress is not bad enough to replace, yet my 81 year old, … →

“Aireloom Platinum Preferred - 589045 (Aireloom is a Rip Off!)”

The Aireloom Platinum Preferred line by Aireloom

Posted by andy from Irvine, CA on September 7, 2022

Aireloom Pershing Luxetop Firm, is the most expensive mattress ($7,000.00) We’ve ever bought. This brand is a total ripped off! We’ve had the mattress for less than a year and it’s completely sagging on both side of the bed (huge mound in the middle!) of our Cal-King. We bought it … →

“Comfort King - 598176 (Comfort Guarantee only goes for far with Comfort King)”

The Comfort King brand

Posted by Angela from Canistota, SD on December 8, 2022

I would like to start by saying I have purchased a total of 3 beds from Comfort King and the first 2 I loved, it is the most recent one that I have an issue with. I spent $3392 on a new pillowrest set 24ILD featuring FLOWT Anti-Gravity Gel bed … →

“Kingsdown Sleeping Beauty - 598933 (Bigger Dips Than Roller Coaster!)”

The Kingsdown Sleeping Beauty line by Kingsdown

Posted by Bill from Cincinnati, OH on December 18, 2022

Bought it 18 months ago. Started to sag and dip after 30 days. Initial complaint to the selling store met with no response. Toughed it out until one month ago and contacted store again. Sent their own "inspector" . He tried hard to not get a measurement of 1.5 inch … →

“Serta Perfect Sleeper (Pre-2019) - 599809 (Will never purchase anything from America's Mattress)”

The Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Salvatore S from Fort Mill, SC on December 29, 2022

We purchased a Serta king mattress from America's Mattress in February 2022. Went to the location where we purchased it to place a warranty claim and was told we need to do it on line. We went home and filed a warranty request as the mattress is sagging, despite rotating … →

“Stearns & Foster Estate La Fiorentini II Luxury Cushion Firm - 604767 (Cant Change My Sheets)”

The La Fiorentini II Luxury Cushion Firm model from the Stearns & Foster Estate Collection (Pre-2016) line by Stearns & Foster

Posted by Cindy from Staten Island, NY on February 10, 2023

I have always purchased Sterns & Foster mattresses for many years and never had a problem. I purchased a king size mattress 5 years ago and recently the handles are ripping off resulting in exposure to the inside of the mattress. The seam that the handle is sewn into is … →

“Aireloom Preferred - 612992 (Plush Mattress "Wore Out" in Under a Year)”

The Aireloom Preferred line by Aireloom

Posted by Laura from Los Angeles, CA on May 4, 2023

I bought this mattress because the salesman said it would support two sleepers. He is 240 lbs, I am 130 pounds. This mattress has a top layer of smaller coils under the comfort layer. It slept well for the first several months before we noticed it was bowing in where … →

“Octaspring - 624927 (mattress just sags where we sleep)”

The Octaspring line by Dormeo

Posted by Les on September 11, 2023

The integrity of the mattress where we sleep is poor. We raised this with the manufacture after 6 months and they sent a rep out with a stick to measure the sag and said it was within the acceptable range. We have persevered and turn the mattress every week and … →

“White Dove - 630996 (Poor customer service)”

The White Dove brand

Posted by Rebecca from Mc Kees Rocks, PA on December 7, 2023

I bought the Grand Legacy king size mattress from White Dove from Levins furniture. Had I known that their warranty came from White Dove and not backed by Levins, I would have never bought this mattress and spent over $2,000 on it. I have a spinal cord and rib injury … →

“Ethan Allen - 631551 (Same mattress model exchanged due to sinking.)”

The Ethan Allen brand

Posted by Lucy on December 18, 2023

The mattress sinks in and does NOT return to its original form, This mattress was changed once and The same exact problem occurred with the replacement mattress of the same model. Customer service came out and said he could definitely see the indentation and that it was should not be … →

“Serta iComfort Savant Plush - 1812 (Bad,bad,bad!)”

The Savant Plush model from the Serta iComfort (Pre-2017) line by Serta
Purchased from Mor Furniture for Less (Albuquerque, NM)

Posted by Melissa C from Albuquerque, NM on March 20, 2012

After sleeping on the bed for 3 nights I was ready to return it no one ever told us about the "air cells" in the mattress the bed was rock hard! I called in and the rep said I needed to "walk" on the the bed to break it in … →

“Foam Sweet Foam - 633497 (Terrible Mattress DO NOT BUY)”

The Foam Sweet Foam brand

Posted by ANNA from Centreville, VA on January 11, 2024

Bought this mattress YEARS ago and our top layer started giving us issues 4 years after we bought it. It is now six years post purchase and we have been suffering for years with these dips! The top layer in ours was the softest. We thought this would be a … →

“King Koil Brand - 635654 (Warranty is useless!)”

The King Koil line by King Koil

Posted by Chad from Houston, TX on February 10, 2024

This is my second king koil. The 1st one I had 15 years was amazing. I upgraded to the most expensive this time and it’s been horrible. I’ve tried to get the manufacturer to replace it and they have been no help. I will never buy from them again. So … →

“Dream Star - 637309 (DREAMSTAR - BUYER BEWARE they will not WARRANTY !!)”

The Dream Star brand

Posted by Chad on February 28, 2024

feels like your sleeping in a pocket and over time has gotten worse reached out to customer service they asked for pictures etc etc.. provided all information they come back and said that my foundation was poor and the mattress would not be covered they clearly just dont warranty and … →

“Cheswick Manor Baypointe - 638903 (NEVER AGAIN!)”

The Baypointe model by Cheswick Manor

Posted by Michelle from Tucson, AZ on March 27, 2024

This mattress was great when we first bought it. Within 2 years it looks horrible, springs are popping out. Mattress Warehouse refuses to warranty it because I moved. The manufacture, Mattress Tech Owner, Lee offered to give me a price to replace it but never called me back, and now … →

Store Reviews

Praise for Issue Resolution

“Galleria Furniture inOklahoma City,OK - 1403 (Would not purchase there again!)”

Purchased from Galleria Furniture (Oklahoma City, OK)

Posted by Denise C from Vici, OK on September 8, 2011

Purchased a new bed set. Brought it home opened the boxed to put it together. One of the pieces to the footboard had tiny holes all over it and seemed to cover in saw dust. After looking closer we realized it was wood worms eating away. We did take that … →

“The Brick inKirkland,QC - 1391 (Great customer service)”

Purchased from The Brick (Kirkland, QC)

Posted by Kim W from Pierrefonds, QC on September 2, 2011

Nice variety of furniture and pricing is fair for the quality. Sales staff is very personable and the customer service on the phone was great! 1st delivery from the Brick store left a lot to be desired; spoke in Russian so that we could not understand what they were saying, … →

“Furniture Warehouse inWest Jordan,UT - 1371 (Amazing Customer Service)”

Purchased from Furniture Warehouse (West Jordan, UT)

Posted by Eden W from Eagle Mountain, UT on August 15, 2011

My husband and I bought a mattress and box set that was on sale and after we bought it we found out that if you Like their FaceBook page you can get free delivery. I wasn't sure I would still qualify since we bought the mattress pretty much at the … →

“Boston Store inBrookfield,WI - 1444 (The store has replaced two defective mattresses quickly and efficiently)”

Purchased from Boston Store (Brookfield, WI)
The Beautyrest World Class (Pre-2014) line by Beautyrest

Posted by Beth T from Milwaukee, WI on October 19, 2011

We just received our second replacement mattress. We bought our first Ann River Simmons World class in July 2007; had it replaced in 2009 because it had developed two indentations. The second Ann Rivers developed the same problem after one year. It was just replaced today with a Beautyrest Elite. … →

“Sleepy's - 1311 (Great online purchase!)”

Purchased from Sleepy's
The OriginalBed model from the TEMPUR Collection line by TEMPUR-Pedic

Posted by D. B from Brockton, MA on May 27, 2011

I was shopping for two twin Tempur-Pedic OriginalBed mattress sets. The different stores I looked at all had the same price, but Sleepys offered two free Temper-pedic Symphony pillows with any mattress purchase. I got four free with my purchase! I also found the set priced $50 lower online at … →

“Mattress Source inPineville,NC - 1208 (Knowlegeable and Friendly)”

Purchased from Mattress Source (Pineville, NC)
The Serta brand

Posted by Brandi L from Monroe, NC on January 5, 2011

I purchased a queen sized mattress for my home a few years and happened to stop in at this store. So glad I did. The customer service was impeccable as well as the selection. Recently I had an issue with my mattress, so I called to see what I could … →

“WG&R Furniture inGreen Bay,WI - 1540 (HANDLED CONCERNS WELL)”

Purchased from WG&R Furniture (Green Bay, WI)
The Nutrition model from the Pure LatexBliss Couture Collection line by Pure Talalay Bliss

Posted by John A from Shawano, WI on May 12, 2012

In the end, WGR honored all of their return policies. They even suggested that they would go the extra distance to make sure I was comfortable. However, in the end, their recommendations for a more expensive, softer mattress were terribly wrong. I never woke up sore every morning. NOW, after … →

“Mattress Firm inKennesaw,GA - 1261 (Could not be more pleased!)”

Purchased from Mattress Firm (Kennesaw, GA)
The Sealy Posturepedic (Pre-2017) line by Sealy

Posted by K. P from Acworth, GA on February 20, 2011

When shopping for a new mattress set for our son, we had several places in mind to look. Our third stop was to be Mattress Firm. When arriving at your store in Kennesaw, GA on 2/13/2011, we were welcomed by two sales associates, Lance and Chris. They were helpful yet … →

“Denver Mattress inGrand Junction,CO - 1647 (Sleeping Well Again)”

Purchased from Denver Mattress (Grand Junction, CO)
The Prodigy Plush model from the Serta iComfort (Pre-2017) line by Serta

Posted by Jim F from Grand Junction, CO on September 24, 2012

Outstanding experience learning about, and ultimately buying a memory foam mattress. Brian, the manager was very knowledgable, low key sales approach, and patient as we tried a lot of beds and pillows before coming back 6 hours later to make a buying decision. Labor Day holiday, or some kind of … →

“Sweet Dreams Mattress - 1642 (The Best EVER)”

Purchased from Sweet Dreams Mattress
The Beautyrest Black (Pre-2016) line by Beautyrest

Posted by Stacy S from Trumbull, CT on September 22, 2012

In this day and age, dealing with faceless people through the Internet can be a very iffy thing. We practice due diligence, investigating and researching but even then, it's "buyer beware." Through the magic of phony but carefully put together websites that look so professional, it's easy to get fooled … →

“Bedroom Sleep Shop inShreveport,LA - 1909 (More than fair!)”

Purchased from Bedroom Sleep Shop (Shreveport, LA)

Posted by Danielle W from Seattle, WA on May 12, 2013

In July 2012, I purchased a pillow. Less than a year later, in April 2013, I had become dissatisfied with the pillow. It had "gone flat." I came back to the store intending to buy a different pillow at full price. After mentioning my dissatisfaction with the first pillow they … →

“Sweet Dreams Mattress inMooresville,NC - 2050 (A tough situation turned great)”

Purchased from Sweet Dreams Mattress (Mooresville, NC)
The Beautyrest brand

Posted by Dan J from Mooresville, NC on November 15, 2013

Over the last 6 years we have purchased 4 sets of mattresses from Sweet Dreams. We enjoyed doing business there enough to also refer my father and my father in law to purchase their new mattresses their also. Recently, we began to have a problem with a mattress set that … →

“Sweet Dreams Mattress & Furniture inCornelius,NC - 2141 (Knowledgeable)”

Purchased from Sweet Dreams Mattress (Cornelius, NC)

Posted by Cassandra from Cornelius, NC on February 11, 2014

I enjoy going into a store and being acknowledged but not bombarded. They ask if you need help if you do they know what they are selling. You can describe what you want and they know what to offer. I enjoyed our visit every time we went. We have enjoyed … →

“Saatva - 2509 (Customer satisfaction first! Amazing service.)”

Purchased from Saatva
The Saatva Classic Luxury Firm 14.5" model by Saatva

Posted by Patricia M from San Diego, CA on July 15, 2014

Very satisfied with Saatva's response to my concerns and needs. Thank you. →

“Sleep City inRochester,NY - 2517 (Excellent customer service!)”

Purchased from Sleep City (Rochester, NY)

Posted by Barbara P from Rochester, NY on July 29, 2014

This was one of the most pleasant shopping experiences I have ever had. I highly recommend this store for service, quality, pricing and reliability. →

“Bob's Discount Furniture inOrange,CT - 3765 (Review)”

Purchased from Bob's Discount Furniture (Orange, CT)

Posted by Jennifer from Bridgeport, CT on May 3, 2017

I came to the orange store due to a small issue with my original couch an wanda helped me so much changed the couch made sure all my needs were meant ! →

“The Mattress Store inRussellville,AR - 3867 (Not admitting a faulty mattress)”

Purchased from The Mattress Store (Russellville, AR)
The Southerland brand

Posted by Jeannie from Russellville, AR on July 6, 2017

Took the mattress back but never admitted it was a faulty mattress. →

“Bob's Discount Furniture inSouthington,CT - 3997 (Marianne was very helpful in resolving a problem with a p...)”

Purchased from Bob's Discount Furniture (Southington, CT)

Posted by Jerry from W Hartford, CT on September 13, 2017

Marianne was very helpful in resolving a problem with a previous purchase we made, she went out of her way to solve our problem,and gave us info that will help us make a purchase in the near future. She is a credit to your Southington store →

“Leon's Furniture inOttawa,ON - 4992 (wonderful management and customer care)”

Purchased from Leon's Furniture (Ottawa, ON)

Posted by kate on August 20, 2018

they resolved a mattress issue with professionalism and fairness - am very impressed →

“Metro Mattress inBuffalo,NY - 4330 (Went to Metro Mattress for a comfort exchange which we fi...)”

Purchased from Metro Mattress (Buffalo, NY)

Posted by Nancy from Buffalo, NY on February 10, 2018

Went to Metro Mattress for a comfort exchange which we figured would be a hassle.Just the opposite. Meredith was wonderful. She took good care of us, was very pleasant and made the whole exchange painless. Our new mattress will be arriving on Monday, and we couldn't be happier. Thank you … →

“Ashton Furniture - 4129 (The owner is a fair man but sale a people are liars)”

Purchased from Ashton Furniture

Posted by Donald T from Calhoun, GA on November 26, 2017

This store owner was always good with fixing the problems with his products but his sales people have a problem telling the truth and owning what they promise at time of sale →

“JC Mattress Factory inOsage Beach,MO - 4132 (sectional cap snapped off and new flooring scratched. Th...)”

Purchased from JC Mattress Factory & Furniture Showrooms (Osage Beach, MO)

Posted by Sandy from Climax Springs, MO on November 27, 2017

sectional cap snapped off and new flooring scratched. They sent someone out to resolve the issue. Very happy with the results. Would definitely recommend this company. →

“Sit 'n Sleep inAgoura Hills,CA - 4215 (We have shopped at Sit n' Sleep for many years and find t...)”

Purchased from Sit n Sleep (Agoura Hills, CA)

Posted by Art H from Calabasas, CA on December 27, 2017

We have shopped at Sit n' Sleep for many years and find them to be highly reputable and stand behind their claims for service. We had no problem with their methods or approaches whatsoever. When problems arose, they went out of their way to correct the problem to our total … →

“Mattress Ranch inFairbanks,AK - 4989 (THANK YOU MATTRESS RANCH! YOU GUYS ARE THE BEST!)”

Purchased from Mattress Ranch (Fairbanks, AK)

Posted by Jake D from Fairbanks, AK on August 20, 2018

5 STARS PLUS!!! I have purchased a few mattresses over the years, they have always stood behind their word and their product. Recently I made a mistake when I bought the wrong type of mattress from Mattress Ranch, and they 100% no questions asked made things right for me and … →

“Art Van Furniture - 4908 (Problem Resolved!)”

Purchased from Art Van Furniture

Posted by Cathie from Jackson, MI on July 24, 2018

After receiving my new bedroom set I found that I had a bad allergic reaction to some component of the finishing on the wood. Jake, our salesman, did a super job in helping us out. We were able to return the bedroom set for another which, happy to say, I … →

“Bed Man inMurrells Inlet,SC - 5624 (I had a problem with the mattress I purchased.)”

Purchased from Bed Man (Murrells Inlet, SC)

Posted by Ed from Myrtle Beach, SC on March 6, 2019

I had a problem with the mattress I purchased and 2 fellows from Bedman showed up today and reported the mattress had a problem. Bedman called and said to come in and pick out a better one. I was happy with the outcome. →

“Denver Mattress inShow Low,AZ - 5776 (Great service!)”

Purchased from Denver Mattress (Show Low, AZ)

Posted by Susan from Show Low, AZ on April 20, 2019

We bought a foam mattress. However we found out very quickly that it wasn’t for us. Patrick made the process of changing it out for a traditional mattress very easy and painless. Thanks Patrick! →

“WinkBeds - 5798 (Easy purchase)”

Purchased from WinkBeds

Posted by Marcia R from Eagle, ID on April 27, 2019

This was an online purchase. When mattress was delivered the men delivering accidentally ripped the underside dust cover in 2 small places, not affecting mattress performance. Contacted the WinkBeds company. They very quickly gave me a monetary compensation. All I did was take 2 pictures that I emailed to them … →

“Denver Mattress inSanta Fe,NM - 6303 (Salesman Vince made all the difference between stores)”

Purchased from Denver Mattress (Santa Fe, NM)

Posted by Ana from Aspen, CO on October 11, 2019

Any store offers the same or similar products. Salesman Vince was extraordinarily helpful when the delivery was incorrect. I would not have ever recommended the store otherwise. →

“Dream City Mattress inHerkimer,NY - 6207 (UPDATE: SPOKE WITH PHILIP THEY CAME AND GOT MY MATTRESS A...)”

Purchased from Dream City Mattress (Herkimer, NY)

Posted by Amber from Remsen, NY on September 16, 2019

UPDATE: SPOKE WITH PHILIP THEY CAME AND GOT MY MATTRESS AND BOXSPRINGS. I WAS HAPPY THEY DID WHAT I WAS TOLD BY JOHN. LETS JUST HOPE MY BRAND NEW MATTRESS HOLDS UP! SO FAR SO GOOD! Thank you for keeping your word. Still keeping the store so everyone knows to … →

“Rumple Furniture inElkin,NC - 6624 (We bought a mattress & it didn't work out for us.)”

Purchased from Rumple Furniture (Elkin, NC)

Posted by Micki from Boonville, NC on December 14, 2019

Rumple employees bent over backwards finding the defect and promptly ordering and delivering a new mattress. All with no delivery "charges" and always a friendly attitude. There is a lot to be said for shopping local. Thank you Rumple employees. →

“Coombs Junction Furniture inQualicum Beach,BC - 11521 (There was a small issue with the chair. Parry dealt with ...)”

Purchased from Coombs Junction Furniture (Qualicum Beach, BC)

Posted by Brenda from Parksville, BC on September 29, 2021

There was a small issue with the chair. Parry dealt with the problem immediately and we are very pleased with with our new beautiful living room furniture →

“Denver Mattress inGrand Forks,ND - 13624 (Quick to fix!!!)”

Purchased from Denver Mattress (Grand Forks, ND)

Posted by Camille from Grand Forks, ND on March 21, 2022

When I ordered my new King bed and box spring my friend measured wrong. So when we got home I had to call the best day and redo the size of the box springs from a 9 inch to a mini 2 inch. Slade was quick to help and easy … →

“Denver Mattress inColumbia,MO - 14058 (Service)”

Purchased from Denver Mattress (Columbia, MO)

Posted by Marjory from Moberly, MO on April 13, 2022

Robert, went beyond the call of duty to fix my problem. He spent a lot of time to fix the problem that I had caused with my adjustable base. Not only did he take the time, he took the time to come out to my home in another town to … →

“2 Mattress Men inHonesdale,PA - 14115 (Quality product Superb service)”

Purchased from 2 Mattress Men (Honesdale, PA)

Posted by Carl from Pleasant Mount, PA on April 16, 2022

2 Men Mattress exceeded our expectations. We were shopping for an adjustable bed for a disabled person. Fred as well as the delivery personnel were thoughtful and considerate of the situation. Moreover, a post-delivery problem, not their fault, due to the wiring in an old house was promptly addressed. A … →

“Raymour & Flanigan Furniture Mattresses inJohnson City,NY - 14350 (Great customer service!!!)”

Purchased from Raymour & Flanigan (Johnson City, NY)

Posted by Mima from Colonia, NJ on May 6, 2022

I ordered a recliner which was delivered and unfortunately not the right fit for me. I am disabled and was in tears as to what I would do since I had already removed the old one. Mohammed was wonderful! He took the time to set up the exchange and delivery … →

“Denver Mattress inWichita,KS - 17055 (Warranty)”

Purchased from Denver Mattress (Wichita, KS)

Posted by Jim from Wichita, KS on December 8, 2022

I had a problem with my mattress and Rick dealt with the issue promptly. Super good service! →

“Denver Mattress inIdaho Falls,ID - 18683 (Its all about the Give a Dayum! James walks the walk!)”

Purchased from Denver Mattress (Idaho Falls, ID)

Posted by Daniel from Idaho Falls, ID on July 10, 2023

From the moment I walked in the door, as James held it open for me, I was leery. As I was coming in with a problem, and an old one at that! I explained I wasn’t able to take the needed pictures of my Tempur-pedi mattress, I even tried locating … →

“Gardner White Furniture inWaterford Twp,MI - 19521 (People at this store are amazing.)”

Purchased from Gardner White Furniture (Waterford Twp, MI)

Posted by Crystal from Detroit, MI on November 7, 2023

We was told that we had a Captain King bed and when they told us we didn't we was confused. We originally bought our slay bed 15 years ago at the very same garder white store. So we just needed a mattress we went shopping around for every other place … →

“Denver Mattress inSpokane Valley,WA - 19815 (Great team of people/great products)”

Purchased from Denver Mattress (Spokane Valley, WA)

Posted by Connie from Valleyford, WA on December 22, 2023

Kristina was a great salesperson and we really enjoyed her. We did have a little hiccup, but they fixed the problem immediately. Would definitely recommend them and would go back to them in a heartbeat. →

“Denver Mattress inToledo,OH - 19992 (Great customer service)”

Purchased from Denver Mattress (Toledo, OH)

Posted by KEITH from Detroit, MI on January 15, 2024

Bray and Robert were great at helping us with our problem with the Sterns and Foster mattress →

“iSleep - 20385 (A company who cares about their customers and products.)”

Purchased from iSleep

Posted by Daniel from Peekskill, NY on March 7, 2024

Typically I am the type of person who likes to go into a place and try the product before buying. So, when I "shopped" for this mattress, it was via phone and information obtained from their website. What drew me was the concept of a mattress built based on the … →

Complaints for Issue Resolution

“Tiffany Furniture inFarmingdale,NY - 1192 (DO NOT SHOP HERE!!)”

Purchased from Tiffany Dinettes (Farmingdale, NY)
The Sealy brand

Posted by Michelle W from New York, NY on December 26, 2010

DO NOT SHOP AT TIFFANY CLEARANCE FURNITURE! I purchased items 3 months ago; merchant received payment from my credit card company yet my items were never delivered. Joseph Chiadi who is the owner is very rude and obnoxious. He yelled, cursed at me and even made racial comments!! Do Not … →

“Fifth Avenue Furniture inBrainerd,MN - 1522 (Bad Business)”

Purchased from Fifth Avenue Furniture (Brainerd, MN)

Posted by Wendy B from Brainerd, MN on March 27, 2012

Go some place else. The owner is a bad business owner. He does not honor warranties even when you have the receipt!!! He would not even listen to me. He basicaaly told me to get out of his store. I would never go back!! The mattress set purchased after a … →

“Mor Furniture for Less inAlbuquerque,NM - 1516 (Sellin g to make a paycheck)”

Purchased from Mor Furniture for Less (Albuquerque, NM)
The Serta iComfort (Pre-2017) line by Serta

Posted by Melissa C from Albuquerque, NM on March 20, 2012

The sells person pushed a bed on us that he gave us incorrect infomation about and when we called back with issuses with the product the big box store said it was our fault we bought it, they where nice when we where buying but provided NO service to correct … →

“Mattress Warehouse inDurham,NC - 1432 (Great Service until they get your money!!!!)”

Purchased from Mattress Warehouse / Sleep Happens (Durham, NC)
The Beautyrest brand

Posted by Diana K from Chapel Hill, NC on September 24, 2011

Purchased a king size beauty rest, pillows, pad, everything that they could sell. Great buying experience. After $5,000 paid up front (no finance) 8 months later...yes we have a problem with the bed and they couldn't get us out of the store fast enough. We were told that they do … →

“Sleep Country Canada - 1427 (Dishonest Sales Policy)”

Purchased from Sleep Country Canada
The Serta iComfort (Pre-2017) line by Serta

Posted by Ray H from Winnipeg, MB on September 23, 2011

We purchased 2 memory foam pillows, memory foam mattress, box spring, and mattress protector. Sales person convinced us to buy the pillows, claiming that down pillows were a health concern. She then suggested that we wait to have the pillows delivered with the rest of the items, as the mattress … →

“JCPenney inAlbuquerque,NM - 1418 (they are a joke)”

Purchased from JCPenney (Albuquerque, NM)
The Insight model from the Serta iComfort (Pre-2017) line by Serta

Posted by Mike P from Rio Rancho, NM on September 17, 2011

ordered a serta icomfort mattress the price was great- they forgot to order two box springs instead they ordered- we called right away they promised to fix it- i had to call every week for 3 weeks- each week they promised to fix it and finally got to a manager … →

“Ortho Mattress inLos Angeles,CA - 1392 (Don't buy "box springs")”

Purchased from Ortho Mattress (Los Angeles, CA)
The Ortho brand

Posted by Linda S from Woodland Hills, CA on September 2, 2011

If you have a 3/4 antique bed and need a new mattress (as I did), you have very few options, because it must be custom made to your specifications. This translates into "non-refundable" -- which would be ok IF the actual delivered items ARE the size you specify. Mine weren't. … →

“Taylor Furniture inStatesville,NC - 1386 (Re-packaged furniture dealer)”

Purchased from Taylor Furniture (Statesville, NC)
The Sealy brand

Posted by Dan H from Statesville, NC on August 31, 2011

Purchased a mattress and recliner from 2 previous locations. When tried to get the Taylors to back up product. Was given the run around and then they closed. After trying to get them to back up their product they say they no longer can back up that warranty. If you … →

“Mattress Firm inArvada,CO - 1373 (Manager was Rude)”

Purchased from Mattress King (Arvada, CO)

Posted by S N from Arvada, CO on August 20, 2011

Called to ask a simple question and was given a response that let me know that I was not important as a customer. Unfortunately, when I called back to complain, the person that had been rude to me was the store manager himself! He refused to give me a number … →

“Mattress Warehouse inLynchburg,VA - 1367 (Not happy!!!!)”

Purchased from Mattress Warehouse / Sleep Happens (Lynchburg, VA)

Posted by V K from Lynchburg, VA on August 13, 2011

I was promised that the mattress I purchased on Sunday would be delivered the next Saturday. Friday afternoon I received a call stating that there is a "little backorder on the mattress & it will be delivered on the next delivery day". Spoke with the regional manager & asked why … →

“The Brick inKirkland,QC - 1366 (worst company ever to buy from)”

Purchased from The Brick (Kirkland, QC)
The Serta Trump Home line by Serta

Posted by Bachir E from Dollard-des-Ormeaux, QC on August 13, 2011

Please i beg to not buy from this company. Worst customer service ever...worst shipping. Had to 9 times to get some accurate info on delivery time...and still no mattress. I spent over 2500$ and this is how i get treated...nooo it wont happen again. So thank you internet for letting … →

“Mattress Firm inConcord,NH - 1365 (Mattress Nightmare in New Hampshire)”

Purchased from Sleepy's (Concord, NH)
The Serta Perfect Sleeper (Pre-2019) line by Serta

Posted by Dan B from Concord, NH on August 13, 2011

On August 5th, I entered the Sleepy's Store in Concord, NH with the intention of purchasing a mattress for my bedroom. Initially, the customer service was very considerate, allowing me to test out several mattresses. I had found a mattress that had met my expectations with little to no problems. … →

“Mattress Discounters - 1346 (My Experience Was So Bad, I'm Writing My First Review)”

Purchased from Mattress Discounters

Posted by Denise F from Louisa, VA on July 21, 2011

Company charged me three times for the product. Did not deliver the product on the scheduled date. I had to load the mattresses on my Prius and drive them home myself because they said there was hold on my bank account even though the money had been removed from my … →

“None - 1343 (They are liars and thieves!!!)”

Purchased from JR Furniture (Richmond, BC)

Posted by Olivia M from Maple Ridge, BC on July 12, 2011

I just bought two leather sofas from JR Furniture and since one was in the showroom they delivered that one a week later and promised the other would be delivered within two weeks. First let me tell you that I asked the Sales man (Ram - Vancouver store) that I … →

“Sleep Outfitters - 1041 (Stand behind the products you sell)”

Purchased from Sleep Outfitters

Posted by Left L from Bellbrook, OH on February 27, 2010

About Mattress Warehouse and Sleep Outfitters, the founder’s (Kim Knopf) and the company’s motto is name brand bedding at the lowest price and great customer service. They also offer a comfort guarantee. However, they don’t stand behind the quality of the products they sell. We purchased a Stearn’s & Foster … →

“Magic Mattress inEldersburg,MD - 1341 (Unhelpful Manager, Terrible Customer Service!)”

Purchased from Magic Mattress (Eldersburg, MD)

Posted by Cheryl S from Sykesville, MD on July 12, 2011

Bought a mattress 3 weeks ago for my two year old son and he's woken up with a sore back or neck every day since. He's only 2 so I'm sure he didn't just make it up that his neck and back hurt. Anyway, we asked if we could exchange … →

“Sleepy's - 1051 (One of the two worst consumer experiences of my life)”

Purchased from Sleepy's

Posted by Beth G from Newtonville, MA on May 31, 2010

I bought a Q-size mattress set and asked for deferred delivery because I was waiting for someone to help empty my water bed. The regional manager called and asked me to take delivery sooner for a free delivery. I had to call about 10 times to get someone to get … →

“Furniture Depot inChula Vista,CA - 1048 (Very bad store)”

Purchased from Furniture Depot (Chula Vista, CA)

Posted by Rene M from Chula Vista, CA on May 22, 2010

This store sold me nothing but defective furniture , once they got your money they dont even return your calls once the furniture fails. they dont warranty the stuff they sell. I regret every single purchase i made there and their bbb record is full of complaints , i should … →

“Furniture Depot inChula Vista,CA - 1047 (Didn't give us the support beams for a bed)”

Purchased from Furniture Depot (Chula Vista, CA)

Posted by Amanda S from Chula Vista, CA on May 21, 2010

We purchased a bunkbed from this company. First they sent us home with the wrong bed. Then they told us the color we originally purchased was out of stock but we could get another color. We waited two to three weeks to put the bed together. When we put it … →

“Mattress Firm inEaston,MA - 1044 (SLEEPYS VERY Unhappy Consumer)”

Purchased from Sleepy's (Easton, MA)

Posted by Marcia M from North Easton, MA on May 18, 2010

I bought a mattress set from Sleepys and it is not up to standards. I have slept on it for 60 days and it is sagging 1 inch and I have to wait another 60 days before another inspection can be done and hopefulty they will do something. VERY UNHAPPY … →

“Ashley Furniture Homestore inLas Cruces,NM - 1043 (Terrible Service!)”

Purchased from Ashley Furniture (Las Cruces, NM)
The Stearns & Foster brand

Posted by Sal P from Las Cruces, NM on May 17, 2010

My wife and I purchased a sofa, loveseat, reclining chair, desk and chair and a set of king size foster & stearns mattresses. Total we spent over $5,000. The mattresses are a piece of crap, they immediately started to sag and developed bumps in the middle, and for $2,500, I … →

“Mattress Firm inSalisbury,MD - 1035 (Not a reliable dealer)”

Purchased from Mattress Giant (Salisbury, MD)
The Beautyrest World Class (Pre-2014) line by Beautyrest

Posted by Mary J from Onancock, VA on February 15, 2010

Purchased a new arrival floor model mattress was advised the 10 yr warranty would still be valid. Well 5 yrs after spending $1700 on a Simmons Beauty Rest World Class 200 both sides of the bed are sagging and the middle has a large lump in it. I called about … →

“Mattress Giant - 1066 (WORST company I have ever been screwed by!!)”

Purchased from Mattress Giant

Posted by Jennifer T from Belmont, MA on August 10, 2010

Absolutely the WORST company I have ever dealt with. I am not the complaining-type of consumer by any means- this is my first time I have even tried to give a bad review about anything. I feel it is absolutely necessary for me to speak up now, as I have … →

“Mattress 1 One inOrange Park,FL - 1322 (Are you kidding me!!! Money Hungry People)”

Purchased from Mattress 1 One (Orange Park, FL)
The OrthoTempered line by Ortho

Posted by M D from Jacksonville, FL on June 5, 2011

A relative went into this store to purchase a queen size bed. She paid with a check and cash. They told her they would have to hold the check until it clears the bank. I do understand the purpose of this procedure. She went in on Monday and paid. On … →

“Premium Mattress Outlet inAnaheim,CA - 1488 (Looks and feels like used mattresses? )”

Purchased from Premium Mattress Outlet (Anaheim, CA)
The Corsicana brand

Posted by Silvia M from Corona, CA on January 15, 2012

I purchased a mattress from here about 6 months ago. I bought it for $600. The first night of sleep was horrible and it felt like I was getting bit by bugs. I went to visit another store about 2 weeks later and they had the same exact mattress for … →

“Mattress Firm inPort Richey,FL - 1307 (Will Never Deal with Mattress Giant or refer.)”

Purchased from Mattress Giant (Port Richey, FL)
The Kingsdown Plush Sense line by Kingsdown

Posted by George G from Port Richey, FL on May 10, 2011

Thinking about buying a mattress? Do Not buy from Mattress Giant!!!! We purchased our last mattress (we thought) and spend over $3000.00 dollars and it is the worst. I have to sleep in the spare bedroom on a 250.00 queen set that is much more confortable. I have had 3 … →

“Mattress Company inSandusky,OH - 1301 (Worst Shopping Experience Ever!!!)”

Purchased from Mattress Company (Sandusky, OH)

Posted by Julie V from Sandusky, OH on April 27, 2011

I am a thrity-nine year old female and I can honestly say this is the WORST experience I have EVER had in purchasing a product. My husband I purchased a queen bed and specifically asked to have the split box springs since we could not get a single up the … →

“The Sleep Shoppe inSimi Valley,CA - 1299 (Read the reviews before you buy a mattress)”

Purchased from Sleep Shoppe (Simi Valley, CA)
The Buchanan Latex Summit Top Plush model from the Beautyrest Exceptionale line by Beautyrest

Posted by Rosemary L from Simi Valley, CA on April 26, 2011

We purchased a high end Simmons Mattress"Buchanan" at $5275.00 in 2008 after being told it was the top of the line and very durable. In less than three years it had body impressions and lumps. We called the store and Mike sent out an investigator to see the problem, but … →

“Ashley Furniture inMelbourne,FL - 1294 (Terrible dishonest staff not a corporate location)”

Purchased from Ashley Furniture (Melbourne, FL)

Posted by Cynthia M from Palm Bay, FL on April 20, 2011

# User Rating: 1 out of 5 stars by Cynthia 04/20/2011 The people that work at this store are very deceptive! They all lie to you to get you to purchase. I waited 3 months to get my furniture that I ordered for my nine year old child, only to … →

“Mattress Warehouse inLynchburg,VA - 1285 (Sleepless in Monroe)”

Purchased from Mattress Warehouse / Sleep Happens (Lynchburg, VA)
The Simmons DeepSleep line by Simmons

Posted by Vicki B from Monroe, VA on April 7, 2011

Immediately after I took delivery of my mattress I knew I could not sleep on it. the store told me "NO RETURNS, sleep on it for a while and it will soften up". I now have a sore back and empty bank account, and apparently no recourse. THANKS FOR NOTHING! →

“New Deal Furniture inEl Paso,TX - 1284 (Customer Service Nightmare)”

Purchased from New Deal Furniture (El Paso, TX)

Posted by Anonymous from El Paso, TX on April 4, 2011

WORST FURNITURE SHOPPING EXPERIENCE!!!! Mind you, this is the short version. Bought some living room furniture in December and it went over without a hitch. Went back, bought an additional piece. We were told it would take a week. The week came and went and we didn't receive any call … →

“Ashley Furniture HomeStore inReynoldsburg,OH - 1276 (Condescending/Damaged Merchandise/Lying Salespeople)”

Purchased from Ashley Furniture (Reynoldsburg, OH)

Posted by Boa B from Columbus, OH on March 8, 2011

Ashley Furniture has horrendous customer service if you can even call it that. I bought a sofa and love-seat from them less than a year ago and it came with a tear in it. They still have not fixed the tear. My salesperson's name was Teresa Gall and she lied … →

“Mancini's Sleepworld - 1275 (Please do your homework before buying from Mancini's!)”

Purchased from Mancini's Sleepworld
The Beautyrest brand

Posted by Susan W from El Cerrito, CA on March 7, 2011

I moved recently and I had to ring along a bed with a frame that collapses and a mattress that sags. This is the third bed I've had from Mancini's and all three sagged after a very short time. I have to say that the first two were exchanged pretty … →

“Mattress Hub inManhattan,KS - 1274 (DONT BUY HERE)”

Purchased from Mattress Hub (Manhattan, KS)
The Serta brand

Posted by Brandi K from Fort Riley, KS on March 7, 2011

My husband and I bought a bed on a tuesday. The man who sold us the bed said that we would have the bed that thursday between 3 and 6. Well 5 rolled around that thursday and I got a call saying that our bed wasnt on the truck so … →

“Art Van Furniture inAnn Arbor,MI - 1270 (My Back Is Killing Me)”

Purchased from Mattress World (Ann Arbor, MI)
The Cloud Supreme (2010) model from the TEMPUR-Cloud Collection (Pre-2014) line by TEMPUR-Pedic

Posted by Merrill F from Milan, MI on March 3, 2011

Our $2,200 Tempurpedic mattress is a nightly torture device. It feels like we are sleeping on pavement. The store won't do anything about it. The Tempurpedic people likewise. They have both suggested removing all the covers and sheets, or warming the bed to 70 degrees. None of those things helped. … →

“Mattress Warehouse inHarrisburg,PA - 1241 (Sleepless:( with no response)”

Purchased from Mattress Warehouse / Sleep Happens (Harrisburg, PA)
The Sealy brand

Posted by Traci M from Harrisburg, PA on February 3, 2011

This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises … →

“Akins and Sons Furniture inFort Payne,AL - 1056 (Horrible Experience)”

Purchased from WA Akins & Sons Furniture (Fort Payne, AL)

Posted by Billy W from Birmingham, AL on July 23, 2010

We ordered furniture from them and was quoted a 6 week period before they would have the order at the store for us to pick up. This was 10 weeks before our lease was up and they agreed to hold the furniture for us at no cost. I called at … →

“Dreamland inOklahoma City,OK - 1064 (Mattress Noises)”

Purchased from Dreamland (Oklahoma City, OK)

Posted by Michael H from Oklahoma City, OK on August 3, 2010

Good Store, good prices, good service and delivery but it squeaks and makes other noises. →

“Brault & Martineau - Liquidation Center inMontreal,QC - 1067 (bad customer service)”

Purchased from Brault & Martineau (Montreal, QC)

Posted by Myriam B from Montreal, QC on August 10, 2010

Do not buy from this company AND from this store! They are just there to take your money and run. They have terrible post - sale customer service, if something goes wrong, they just shrug and say they can't do anything about it. TRUST ME - DON"T WASTE YOUR TIME … →

“Siesta Sleep Works inActon,MA - 1070 (Stay away from this store)”

Purchased from Siesta Sleep Works (Acton, MA)

Posted by Paul B from Concord, MA on August 14, 2010

I bought a futon mattress from Siesta Sleepworks in Acton and when I took it out of the plastic cover it had a very strong and unpleasant smell. I waited a few weeks for the smell to wear of, keeping the room well ventilated, but the smell was just as … →

“Sleepy's - 1099 (Does not stand behind what they sell)”

Purchased from Sleepy's
The Laura Ashley line by King Koil

Posted by Vernon M from Wharton, NJ on September 16, 2010

We had a Sleepy's rep come to photograph and file a report about lumps in our Laura Ashley Pillow top mattress (not 7 months old) Rep told us that it should not have the lumps in it that it has. 4 days later, Tasha called from customer service informing me … →

“Mattresses & Beyond inRoyal Oak,MI - 1233 (A real nightmare)”

Purchased from Mattresses & Beyond (Royal Oak, MI)

Posted by Xavier B from Bloomfield Hills, MI on January 28, 2011

Here is my story with that store. It’s a long one, but please read it, it’s well worth the time!!! We were looking for a new mattress, but we wanted to keep our bed frame (specific size) We went to Mattresses and Beyond because the manager said he could do … →

“Mattress World inOrion Charter Township,MI - 1228 (Customer Service Class needed )”

Purchased from Mattress World (Orion Charter Township, MI)

Posted by Joe K from Oxford, MI on January 25, 2011

I purchased a bed in May, and after the 5th month the bed started to sag in the middle, so much so I started to have lower back pain to the point that I had to reach out to a Chiropractor, and when two people laid down on the bed … →

“Mattress Firm inPlainville,MA - 1224 (We were tricked)”

Purchased from Sleepy's (Plainville, MA)
The Sleep to Live line by Kingsdown

Posted by Thomas E from Medway, MA on January 22, 2011

We needed a new mattress so we stopped in at sleepies. The lady there had us lay on the pressure sensor mat and recommended a sleep to live Red+Green 800. My side red and my wife's green. This mattress could not have been more wrong for us. That pressure mat … →

“Sprintz Furniture inFranklin,TN - 1219 (WORST Experience Ever!!!)”

Purchased from Sprintz Furniture (Franklin, TN)

Posted by Angel M from Hermitage, TN on January 18, 2011

My in-laws bought a very expensive table for my wife and I as a wedding gift. (We are talking over $2,000) First of all, they delivered the table the same week we were getting married even though we tried to schedule a different date. The Chairs were falling apart, the … →

“Mattress Firm inRamsey,NJ - 1218 (Worst experience...do not trust sleepys)”

Purchased from Sleepy's (Ramsey, NJ)
The Cloud Supreme (2010) model from the TEMPUR-Cloud Collection (Pre-2014) line by TEMPUR-Pedic

Posted by Anthony M from Mahwah, NJ on January 15, 2011

i purchased a bed and paid in full at the store..... No balance was due as it stated on my receipt, when the driver shows up he says i have a COD... my receipt say 0 balance drivers receipt say i owe 800 more. I call Customer service and they … →

“Sleep America inPhoenix,AZ - 1197 (Stay Away!!!)”

Purchased from Sleep America (Phoenix, AZ)

Posted by Mary H from Phoenix, AZ on December 28, 2010

Stay away from the metro center store! The sales people are nice enough but when it comes to the delivery service forget it. If you do not buy a frame with your matress set they just throw the new box springs and matress on the frame and if it needs … →

“Mattress Firm inLa Mesa,CA - 1132 (STAY AWAY AT ALL COSTS!!)”

Purchased from Sleep Train (La Mesa, CA)
The Beautyrest brand

Posted by Leo D from El Cajon, CA on October 13, 2010

My wife, son and I went to Sleep Pain mid Sept 2010 after seeing what we liked at Costco. We wanted to make sure we were making a good choice so we stopped into Sleep Pain. We saw something similar but was little more but we liked the 100 day … →

“Ashley Furniture inSpartanburg,SC - 1171 (Buyer Beware)”

Purchased from Ashley Furniture (Spartanburg, SC)
The Stearns & Foster brand

Posted by Susan H from Spartanburg, SC on November 28, 2010

I have contacted the retailer and the franchise..no help from anyone. The local store did send someone out to check on the sag problem on both sides of the bed. The technician was very polite and courteous. The sage after 21 days was only 1" and neither the store or … →

“Linder's Furniture inCosta Mesa,CA - 1142 (Horrible experience)”

Purchased from Linder's Furniture (Costa Mesa, CA)

Posted by Matt S from Huntington Beach, CA on October 21, 2010

we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the … →

“Bob Mills Furniture inOklahoma City,OK - 1134 (Worst customre "service" EVER!)”

Purchased from Bob Mills Furniture (Oklahoma City, OK)

Posted by Ono Y from Edmond, OK on October 15, 2010

My boyfriend and I ordered a high-end accent table from Bob Mills after the pushy salesman, Steve, unsuccessfully tried to get us to take the chipped floor model. We were in no rush as our house is being built, so we chose to wait the 3 weeks it would take … →

“Rooms To Go inSan Antonio,TX - 1376 (Do not buy from Rooms to Go)”

Purchased from Rooms To Go (San Antonio, TX)
The Carolina Mattress Guild brand

Posted by Jonathan M from San Antonio, TX on August 24, 2011

Hopefully others will read reviews and avoid RTG. They provide awful service and do not seem to care about it. We spent nearly $1800 on 1 mattress/cover/tax and have still not received the correct mattress after 3 failed deliveries. They delivered the wrong mattress twice, Carolina Embrace (about $1200) instead … →

“Bedding Plus inGulfport,MS - 1519 (Lies to Sell?)”

Purchased from Bedding Plus (Gulfport, MS)
The Dr Breus Bed (IBC) line by International Bedding

Posted by Alice F from Biloxi, MS on March 21, 2012

WE had a great interaction in the store. We purchased the bed but was not told about the warranty for stains until the sale was printed and explained. Then we purchased the $150 mattress cover. The problem came with the IBC manufacturer's claims regarding how cool the Dr. Breus's Signature … →

“Best Price Furniture Outlet inEwing,NJ - 1546 (Deliver Issues)”

Purchased from Best Price Furniture Outlet (Ewing, NJ)

Posted by Steven K from Hightstown, NJ on May 30, 2012

I have yet to get a resolution on my issues. I am very unhappy on the service and deliver from this company. The owner was emailed pics of the damage. I am a first time home owner, and buying furniture. This place ruined that experience. I would never use them … →

“Mattress Firm inMamaroneck,NY - 1530 (Awful, overpriced mattress, horrid customer service)”

Purchased from Sleepy's (Mamaroneck, NY)
The Stearns & Foster brand

Posted by Lo D from Boston, MA on April 14, 2012

• Yelp • Looking for a mattress, go to SLEEPY’S – NOT • The most Trusted Name in Mattresses – NOT • The Mattress Professionals – NOT Just a warning, go elsewhere! We purchased a mattress from Sleepy’s March 22, 2010. The salesmen will “wine and dine” you; they say … →

“Why Pay More inGriffin,GA - 1557 (Worse matress ever!!)”

Purchased from Why Pay More (Griffin, GA)
The Golden Mattress Company brand

Posted by Clifton B from Locust Grove, GA on June 21, 2012

I did my research and found a good deal at this store but i was fooled! I have been in contact with the retailer and the manufacturer but still NO reolutionas of yet. I am still sleeping on the poor in quality and suppot bed for now until further notice. →

“Schewel Furniture - 1450 (Great Store - Poor Service )”

Purchased from Schewel Furniture
The Spring Air Back Supporter line by Spring Air

Posted by Marcia M from Roanoke, VA on November 1, 2011

Store was awesome. Sale person did good job was knowledgable.. however all they wanted was a sale and told me item could be returned. Did not honor this statement and now I am stuck with a mattress that has caused me and my husband severe back, neck, shoulder hip and … →

“Northwoods Furniture inNorwood,NY - 1464 (Nasty in Norwood)”

Purchased from Northwoods Furniture (Norwood, NY)
The Corsicana brand

Posted by Linda W from Massena, NY on November 21, 2011

They refused to assist me in my problem with Corsicana mattress, and were nasty. I had recommended this store to others based on a good experience several months ago, but highly recommend that people stay away. The mattress I purchased collapsed after two weeks, and they would not assist at … →

“Talsma Furniture inByron Center,MI - 1612 (couch failed within 2 weeks and they won't return it!)”

Purchased from Talsma Furniture (Byron Center, MI)

Posted by Amands R from Caledonia, MI on August 26, 2012

We bought a Best brand reclining sofa from Talsma’s this spring. The salesman Luc told us it was restuffable, which was nice because our old sofa wasn’t; but we were a little worried too. We told Luc we didn’t want to have to service it right away & asked him … →

“K & A Home Furnishings inFairfield,CA - 1587 (K& h"A"ted!)”

Purchased from K & A Home Furnishings (Fairfield, CA)

Posted by Anak T from Fairfield, CA on July 24, 2012

Where to get started, I don't even know. I order a living room set for 1300. I night I discovered a hole in the back of the wedge. The following day I immediately called and reported this. The daughter of the owner stated she would have a replacement within 2 … →

“Kettle River Furniture inEdwardsville,IL - 1639 (Does Not Stand Behind Products)”

Purchased from Kettle River Furniture (Edwardsville, IL)

Posted by Vicki M from Alton, IL on September 19, 2012

We bought some rather expensive flexsteel leather furniture last summer at Kettle River and the stuffing has flattened out. Not just the cushions are sagging but the back and arms as well. Justin Overmark, president, Kettle River, offered to extend our warrantee for the stuffing to 1 year, but we've … →

“Mattress Firm inIrving,TX - 1706 (Corrected Account)”

Purchased from Mattress Firm (Irving, TX)

Posted by Barry R from Dallas, TX on November 3, 2012

On 6/7/2012 Mattress Firm in Irving, Texas sent delivery truck to pick up mattress and power platform. All items were picked up by Mattress Firm but the record printed in store shows only mattress but not platform pik-up. Two e-mails have been sent to Mattres Firm Warehouse to see the … →

“Banner Mattress inLa Quinta,CA - 1743 (Customer service)”

Purchased from Banner Mattress (La Quinta, CA)
The Stearns & Foster brand

Posted by Ted L from Twentynine Palms, CA on November 28, 2012

If you need a mattress, try shopping at a store that not only has the type you need, but offers a guarantee that is clearly stated and explained before you part with you money. I knew I had followed my advice. After delivery, I believe my mattress was flawed and … →

“Sit 'n Sleep inPasadena,CA - 1649 (Beware of Sit N Sleep)”

Purchased from Sit n Sleep (Pasadena, CA)
The Inspiration model from the Sealy Posturepedic Optimum line by Sealy

Posted by Mary S from La Canada Flintridge, CA on September 25, 2012

DO NOT PURCHASE from Sit N Sleep. Go there to see what you want and purchase somewhere else where you have guaranteed customer service. We bought a Sealy foam bed with an adjustable base that didn't work from the time it was delivered. A technician said it was defective and … →

“Atlanta Mattress inDawsonville,GA - 1670 (Crap)”

Purchased from Atlanta Mattress (Dawsonville, GA)

Posted by Countess L from Dawsonville, GA on October 9, 2012

At first everything seemed ok. Then things went wrong a few days after we got out bed. We thought it odd to have to wait so long to get it delivered. Wish I could turn back time. I would have kept driving to a reputable store. →

“Denver Mattress inIdaho Falls,ID - 1871 (Products don't do what salesman said)”

Purchased from Denver Mattress (Idaho Falls, ID)

Posted by Greg H from Filer, ID on March 27, 2013

We have a Denver mattress king size bed. The heat from the memory foam top has been killing us so we asked salesman for solution. He told us to buy an iso-cool mattress pad. When we looked at the pad we expressed doubt that such a thin pad could do … →

“Sleepy's - 1878 (Issue Resolution the worst)”

Purchased from Sleepy's

Posted by Steve M from Woburn, MA on April 1, 2013

The mattress are higher priced. The matress we purchased went on sale less than a week after we purchased at $150 less. The manager would not provide us the discounted rate. Do not buy from this store. I strongly recommend Jordens. →

“Mattress Firm inHartsdale,NY - 1887 (Sleepy's does not honor warranties)”

Purchased from Sleepy's (Hartsdale, NY)
The Shantel Luxury Plush model from the Stearns & Foster Estate Collection (Pre-2016) line by Stearns & Foster

Posted by Kelly H from Croton On Hudson, NY on April 15, 2013

My husband and I purchased our first Stearn's & Foster mattress two years ago for $975.00. The foam "no roll" sides of the mattress began to bulge out before we even made it a year. Sleepy's sent a mattress inspector and we received a credit for the FULL amount at … →

“Akins and Sons Furniture inFort Payne,AL - 1899 (Nightmare in Dogtown! )”

Purchased from WA Akins & Sons Furniture (Fort Payne, AL)

Posted by Ross B from Hebron, IL on April 22, 2013

Run as fast as u can away from this store! I bought a leather sofa, love seat, chair, ottoman, dining room set. quite a bit of furniture. I got a cracked mirror in china cabinet, cracked granite on server table, forgot my ottoman, a dining room table that looked it … →

“Sleep Shop inLubbock,TX - 1901 (Mattress is no good)”

Purchased from Sleep Shop (Lubbock, TX)

Posted by Nonette J from San Angelo, TX on April 27, 2013

I am very unhappy with my new mattress and box spring. I have asked 3 times for a new mattress. they did trade out 2 times but the 3rd mattress broke down also and they would not take it back. They sell #$%$ mattress and do not stand behind their … →

“Art Van Furniture - 1902 (didn't back up their products)”

Purchased from Art Van Furniture

Posted by Roberta P from Rochester, MI on May 2, 2013

I tried every bed in the store and I bought the bed I wanted,,,from the very first night and there after; The Kluft the most expensive bed they had in the store; was the best bed I ever slept on..It was worth every penny....However shortly after delivery I noticed some … →

“Fair Furniture inMt Vernon,NY - 1924 (Don't even look in the store window)”

Purchased from Furniture Fair (Mt Vernon, NY)
The Arrondale Plush model by Sealy

Posted by Marisa M from Norwalk, CT on June 10, 2013

On February 16, 2012 I purchased a Sealy Arrondale mattress set from Fair Furniture and was informed that I had a 20 year warranty and if I had any issues within that time I was to contact the store directly. Recently I have noticed that the integrity of the box … →

“Affordable Mattress & Futon inSpokane,WA - 1927 (Don't buy these pillows !)”

Purchased from Affordable Mattress & Futon (Spokane, WA)

Posted by 99208 A from Spokane, WA on June 12, 2013

About a month ago I purchased a mattress & four memory foam pillows. These were the top of the line memory foam pillows. When I was in the store there were two types of these pillows - very hard and a medium soft. I ordered the softer pillows and was … →

“Leeds Mattress inSanta Monica,CA - 1955 (Avoid LEEDS at all costs )”

Purchased from Leeds Mattress (Santa Monica, CA)

Posted by Janette R from Santa Monica, CA on July 22, 2013

They delivered a very expensive mattress that was defective and wouldn't budge on the refund or exchange policy. I got sick from the mattress and have now been out of a bed for several weeks - Leeds showed no concern or urgency to solve the problem and is totally unorganized. … →

“Baer's Furniture inWest Palm Beach,FL - 1958 (Fend for Yourself in Palm Beach)”

Purchased from Baer's Furniture (West Palm Beach, FL)

Posted by Robert D from Sunnyside, NY on July 24, 2013

Do not deal with these people. They are not fair or trustworthy. I ordered furniture that was supposed to come in three months. It took five months. When it arrived several pieces of the set were damaged. They tried to deliver three more times and everything they sent was damaged. … →

“BedMart inRedmond,OR - 1967 (Buyer beware)”

Purchased from BedMart (Redmond, OR)

Posted by Darrell K from Redmond, OR on August 11, 2013

We bought a $2400 bed from the redmond store about one year ago and two months after sleeping on it, one side seems to be failing, noticeable indention.Contacted the store and the so called district manager first called me and said that nothing could be done about it,then the wife … →

“JCPenney inAlbuquerque,NM - 1968 (Poor delivery staff -- let us hanging in the wind!!)”

Purchased from JCPenney (Albuquerque, NM)

Posted by Joe H from Albuquerque, NM on August 12, 2013

BUYER BEWARE. Poor service from the J C Penney Home Store on Menaul in Albuquerque, NM - the salesperson in the store promised our furniture would be delivered, fully assembled, and cartons or packing materials would be carted away. Instead, they apparently sub-contract their furniture delivery to another company. The … →

“Mattress Hub inManhattan,KS - 2047 (Worst Experience Ever and Still Ongoing)”

Purchased from Mattress Hub (Manhattan, KS)

Posted by Theresa M from Manhattan, KS on November 12, 2013

I purchased 2 full sized mattresses on Oct. 7th and was told they could be delivered the next day around 4pm. The 8th came and I received a call from the store manager stating that they only had one of the mattresses but could deliver it around 2pm. I left … →

“Boscov's - 2066 (Best Department Store Ever)”

Purchased from Boscov's

Posted by Judy J from Bethlehem, PA on December 4, 2013

I have been shopping at Boscov's since it opened some years ago. We have a large mall in Exton and for the past 3 or 4 years I have not even ventured out to the mall itself other than Boscov's. I enter through their store, shop and leave. No need … →

“Bedding Hotline - 2088 (Beyond Horrible Misrepresentation/Misleading)”

Purchased from Bedding Hotline

Posted by Gia B from Wantagh, NY on January 7, 2014

POOR-Non existent customer service/satisfaction after purchase. Comfort Guarantee is a farce! Actually changed the wording of the Guarantee listed on their website after giving me a hard time exchanging mattress set purchased. Guarantee said I would be credited price of set purchased to be used for purchase of any other … →

“US-Mattress - 3235 (Selection & Price = Great. Delivery & Customer Service?)”

Purchased from US-Mattress

Posted by Shawn from Covington, KY on June 30, 2016

Terrible. The subject line sums it up, but I hope you have a different (read: better) experience if you should choose to use this online retailer. Deliverymen who smoked (& stunk up the mattress they delivered), refused to take the old mattress, which was part of the service paid for … →

“Sleep Country Canada - 2106 (Will not be a customer of Sleep Country again.)”

Purchased from Sleep Country Canada

Posted by Tracy G from Toronto, ON on January 22, 2014

The issue I have is not with a particular store at all but rather, with Sleep Country policies. I respect the policies of retailers but believe there to be exceptions to the rule in extraordinary circumstances. Sleep Country bombards the customer with their ‘goals’ and ‘passions’ about helping you find … →

“Verlo Mattress inRacine,WI - 2145 (Our 10 year old Verlo is better than our new one.)”

Purchased from Verlo Mattress Factory (Racine, WI)

Posted by Terry from Racine, WI on February 12, 2014

I spoke to Bill Lawrey in Racine this morning and stated the following. We purchased a Verlo King Ashford on 2/22/2012 for $1800 inv. rw00011580. This was a lot for a mattress, a few hundred more than the national brands, because we had good luck with our prior Verlo purchase … →

“Persiano Gallery inGaithersburg,MD - 2210 (Buyer beware!)”

Purchased from Persiano Gallery (Gaithersburg, MD)

Posted by Karen from Fulton, MD on March 26, 2014

Highly recommend not to buy from here. If you do, assume you are buying "as is" with absolutely no guarantee. Once you have purchased, you should assume that they will make false promise after promise until you finally just give up. Buyer beware! →

“Hamilton Enterprises inChalmette,LA - 2220 (Paid in full, won't deliver)”

Purchased from Hamilton Enterprises (Chalmette, LA)

Posted by James from Hammond, LA on April 12, 2014

I have been waiting for almost six months for my furniture to be delivered. I paid them in full and six months later I still do not have my furniture. They have told me several stories but still no furniture. →

“City Furniture inStuart,FL - 2506 (Poor quality product and no regard for customer satisfaction)”

Purchased from City Furniture (Stuart, FL)

Posted by Monica from Stuart, FL on July 13, 2014

My husband is a disabled Veteran and we saved for months and months to purchase a comfortable mattress and boxspring for us. We finally decided to purchase a City Furniture mattress and asked if the foam construction ever "break down". We were assured it would not. IT DID. This mattress … →

“Nader's LA Popular inGardena,CA - 2518 (DONT BUY FROM GARDENA, CA STORE)”

Purchased from Nader's LA Popular (Gardena, CA)

Posted by Rochelle from Compton, CA on July 29, 2014

I bought complete furniture for my den last year around Oct.2013. Paid thousands of dollars. Less than a month later I had to ask for replacements of one chair ( recliner ). It would not recline properly. It took OVER TWO MONTH'S to fix problem. So I decided to go … →

“Sleep Country Canada - 2568 (I can give you many reasons why buy a mattress anywhere else)”

Purchased from Sleep Country Canada

Posted by Annie from Vancouver, BC on August 13, 2014

I purchased my first mattress/box spring set from the Sleep Country Broadway a few years back and the process was pretty much painless. I decided to recently purchase a second mattress set for my son, which ended up being a huge mistake. We started at the Renfrew Sleep Country store … →

“Mattress HQ inTyler,TX - 2719 (Trapped in Tyler)”

Purchased from Mattress HQ (Tyler, TX)

Posted by Marci D from Chandler, TX on November 20, 2014

Very bad service. Eric will say anything to sell a mattress but has nothing to say when it's not delivered on time. Or the fact that the mattress doesn't fit the bottom box. I called so many times I have the number on speed dial. After 21 days still no … →

“Hudson's Furniture inOrmond Beach,FL - 2720 (Sad and Sorry)”

Purchased from Hudson's Furniture (Ormond Beach, FL)

Posted by Gene D from Palm Coast, FL on November 20, 2014

Miserable experience, pathetic and shameful customer service. My time with Hudson’s furniture store was disgusting, disrespectful, dishonest and unprofessional to say the least. To make a long story short; 1st After arriving 3 hours late with my furniture, the delivery men broke the front door. 2nd Upon inspection of my … →

“Art Van Furniture inWaterford,MI - 2721 (Customer service is terrible )”

Purchased from Art Van Furniture (Waterford, MI)
The King Koil line by King Koil

Posted by Pam C from Waterford, MI on November 21, 2014

Purchased 2000.00 dollar King Koil mattress , side started to cave in, manufacturer Warranty replaced it at No charge. Saying it was defective. Art Van wants us to pay a 99.00 delivery charge for the replacement mattress. I spoke with a manager, told him I had been a customer there … →

“Angelle's Furniture inHattiesburg,MS - 2733 (awful!)”

Purchased from Angelles Furniture (Hattiesburg, MS)

Posted by Diane from Hattiesburg, MS on December 4, 2014

This business cares nothing for its customers. As soon as they have your money, they are done with you. The pretty smiles and false pleasantries give way to avoidance tactics and angry confrontations. Beware. Any problem with the furniture, warranty, or angelle's lack of professionalism will be swept under the … →

“Goods Home Furnishings inToccoa,GA - 2924 (Transaction resulted in filing a dispute thru Visa bank )”

Purchased from Goods Home Furnishings (Toccoa, GA)

Posted by Richard from Turnerville, GA on June 7, 2015

Purchased bed set at Goods Furniture in Toccoa Ga . On April 21,2015. It is now June 7,2015. I paid for the bed set using a Visa card. I have not received the bed set . All contact with the store was initiated by me. They have not been upfront. … →

“Florida Mattress Center inNavarre,FL - 2961 (Rip Off)”

Purchased from Florida Mattress Centers (Navarre, FL)

Posted by Don from Navarre, FL on August 3, 2015

Customer service at this store is a joke. I was sold a bed and had to take it back three different times. Was delivered a "new" bed and within a week, the sag was already noticeable when the bed was made. They came and replaced it with another "new" mattress; … →

“Metro Mattress inCanandaigua,NY - 2978 (4th Mattress in 5 years!!! )”

Purchased from Metro Mattress (Canandaigua, NY)

Posted by Stena from Palmyra, NY on August 30, 2015

Customer service is horrible. They have never heard of customer satisfaction!!! →

“D & D Mattress inAmarillo,TX - 3103 (poor service, customer not always right here. )”

Purchased from D & D Mattress (Amarillo, TX)
The Foster Lane Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Dennis F from Amarillo, TX on January 8, 2016

Will not go back due to over charging for something I didn't order. Ticket was written wrong which I had to pay for 200.00. Be careful when buy here. NO care for the customer or offer to adjust which was there fault. →

“Levin Furniture inNorth Canton,OH - 3624 (NO NOT BUY HERE)”

Purchased from Levin Furniture (North Canton, OH)

Posted by Dawne from Louisville, OH on February 23, 2017

We purchased a matress we told the sales person that we did not want a pillow top. But she said they are made from better materials and will not smach down like the old one's. So we purchased one not even month later it was saging. The store says it's … →

“Mattress Direct inCovington,LA - 5236 (They did not install the ergo motion frame Correctly. The...)”

Purchased from Mattress Direct (Covington, LA)

Posted by Melinda from Covington, LA on November 4, 2018

They did not install the ergo motion frame Correctly. The frame also is bent and two years later we are still dealing with it. →

“Tepperman's inWindsor,ON - 5454 (Waste of money!)”

Purchased from Tepperman's (Windsor, ON)

Posted by Cristina from Windsor, ON on January 15, 2019

“W. E. Shaw Furniture Gallery inLenoir,NC - 5529 (Purchased living room media sofa set.)”

Purchased from W. E. Shaw Furniture Gallery (Lenoir, NC)

Posted by John from Lenoir, NC on February 5, 2019

Poor quality. Issues with furniture frame mechanisisms as well as furniture seat padding losing its shape in 9 months time. Adult owned. Sit on 15 hours a week. Quality is a 3 on a 10 scale. Have to call the store week after week after week after week after filing … →

“Plaza House Furniture inSelinsgrove,PA - 5599 (unbelievable)”

Purchased from Plaza House Furniture (Selinsgrove, PA)

Posted by D from Williamsport, PA on February 26, 2019

We bought a sofa and recliner. Got the sofa and it was not in good shape. they then called and said the recliner we ordered was dicontinued. So we have people come to house to look at sofa and they took it back to see if could be repaired. Meantime … →

“Brothers' Furniture inSan Rafael,CA - 5619 (I brought 2 queen beds a 1 king size bed, and a 3 piece c...)”

Purchased from Brothers Furniture Warehouse (San Rafael, CA)

Posted by Shamika from San Francisco, CA on March 5, 2019

I brought 2 queen beds a 1 king size bed, and a 3 piece couch set. Within the first 2 months.. The couches fell apart. After 5 months the Wood on the beds cracked and the Fake "Marble" peeled back. By this time all 3 beds, and furniture felt like … →

“Mattress Firm inHarrisburg,PA - 2758 (Unwilling to work with customer)”

Purchased from Sleepy's (Harrisburg, PA)

Posted by Elizabeth from Hershey, PA on January 1, 2015

My complaint is not so much with the store but the with the lack of communication and customer care and service that was extremely lacking. I purchased two beds from the store and set up a delivery date and time window. Due to human error my phone number was entered … →

“Ashley Furniture inShallotte,NC - 5679 (dont honor advertised prices, and deliver incorrect items.)”

Purchased from Ashley Furniture (Shallotte, NC)

Posted by Jessica from Bolivia, NC on March 22, 2019

The store refused to honor a price that was clearly listed on a bed frame that we were interested in. We ordered a Serta Motion Perfect IV adjustable base, we were sent a Serta Essentials IV adjustable base. These two bases have a price difference of over 500 dollars. After … →

“Denver Mattress inAlbuquerque,NM - 5121 (Refund Checks BOUNCED!!!!!!!)”

Purchased from Denver Mattress (Albuquerque, NM)

Posted by Jacqueline from Rio Rancho, NM on September 27, 2018

We just got in our mail refund checks. WARNING!!!! 2 Refund Checks from Furniture Row, BOUNCED!!! They were NO GOOD. (no expiration dates & no letter attached) Our bank charged a $29 fee for each check. Totaling $58.00 negative to our account. After communicating with 3 people, (2 from the … →

“Art Van Furniture - 3704 (Wouldn't stand behind their mattresses)”

Purchased from Art Van Furniture

Posted by Tony from Midland, MI on March 24, 2017

I bought a dual hardness mattress and specifically asked if there would be a drop off in the center between the hard and soft side. The salesman assured me these were top of the line mattresses and that would never happen. I called them after just a few nights sleep … →

“Main Street Mattress inFarmville,VA - 3679 (BUYER BEWARE, JUST GO ELSEWHERE.)”

Purchased from Main Street Mattress (Farmville, VA)

Posted by Eve from Farmville, VA on March 13, 2017

I am absolutely incredulous that I even bought a mattress here, as when I was browsing, a woman came in and was fussing at James for her mattress taking 10 weeks to get there. I brushed it off as just a dramatic customer, a misunderstanding, whatever. Here I am, going … →

“Main Street Mattress - 3668 (Don't buy anything)”

Purchased from Main Street Mattress

Posted by Margaret from Farmville, VA on March 9, 2017

Experience was very disappointing. I purchased a mattress on January 2, and it has not been delivered yet. When we call or go in the store, we get the same answer, " a truck will be coming in Thursday, or the truck broke down. I am afraid that we will … →

“Main Street Mattress inFarmville,VA - 3678 (90 days still no matress, always a story,next sat.for sur...)”

Purchased from Main Street Mattress (Farmville, VA)

Posted by bruce from Farmville, VA on March 13, 2017

90 days still no matress, always a story,next sat.for sure.not what i was looking for,too many hard to belive stories →

“Mr Mattress inAnderson,SC - 3693 (Bought queen aghast able bed n mattress in Greenville. Wh...)”

Purchased from Mr Mattress (Anderson, SC)

Posted by Jim from Piedmont, SC on March 18, 2017

Bought queen aghast able bed n mattress in Greenville. When delivered the bed was too tall. Called the store on 2/2/17 n ordered shorter legs with a 7-10 day delivery. Still haven't received. Keep getting the runaround from justin. Doesn't return calls. If you need a bed or mattress I … →

“Ashley Furniture inWaco,TX - 3790 (I bought a sexual sofa back in January I've already had i...)”

Purchased from Ashley Furniture (Waco, TX)

Posted by Juanita from Waco, TX on May 18, 2017

I bought a sexual sofa back in January I've already had issues with this product I have tried now for over a month to try and get something resolved and no one seems to care enough to return my calls I've called the store 3 times I called customer service … →

“The Dump inIrving,TX - 3795 (Deceptive and dishonest!)”

Purchased from The Dump (Irving, TX)

Posted by Scott from Colleyville, TX on May 22, 2017

Long story short: Their furniture is comprised of cheap, fake/faux/imitation woods and leather which are made in China, which are vastly marked up. They are liars. We've been working with Susan Hangarter for over 9 months to resolve an issue of a fake "top grain" leather sofa. After we came … →

“Mattress HQ inTyler,TX - 3823 (These people are crooks.)”

Purchased from Mattress HQ (Tyler, TX)

Posted by Ken from Sachse, TX on June 5, 2017

Do Not buy from these people. Any location. I called all of their locations today. All have disconnected phone numbers. Below is the letter I sent them which was never answered. I was able earlier to talk to someone on the phone and they told me there was nothing they … →

“Metro Mattress Outlet inBuford,GA - 1058 (Scam artists - WAY overpriced)”

Purchased from Metro Mattress Outlet (Buford, GA)

Posted by Chris B from Duluth, GA on July 24, 2010

They sell the Simmons Beautyrest WorldClass Marlowe (King) for $2200. JCPenney has the same bed for $1099 (also for King). Mattress Hotline Express has the same on for $1199, which includes shipping & setup. Also, wanted a firm, they only had plush, but said the new plush beds give just … →

“Furniture and Mattress Discounters inChandler,AZ - 3891 (Defective products)”

Purchased from Furniture and Mattress Discounters (Chandler, AZ)

Posted by Bill from Gilbert, AZ on July 18, 2017

This store will not stand behind their cheap Chinese made prodcts. Buyer beware! →

“Ashley Furniture inBullhead City,AZ - 3896 (Double Billed)”

Purchased from Ashley Furniture (Bullhead City, AZ)

Posted by Terry from Laughlin, NV on July 21, 2017

Due to Double billing for sofa, my checking account is minus $699!! Just bought house so money is tight. Told we could wait 5 days for refund if resolved. They double billed us!! →

“Bedroom Depot inWindsor,ON - 3904 (DO NOT BUY HERE!! SCAM! HORRIBLE CUSTOMER SERVICE!)”

Purchased from Bedroom Depot (Windsor, ON)

Posted by Jodi from Schenectady, NY on July 26, 2017

Do NOT buy from this store. They only care about getting paid. They are the ONLY mattress store to not offer any kind of satisfaction guarantee?! Are you kidding me?! I was basically told that my 2 DAY OLD mattress I am unhappy with and can't sleep on is MY … →

“Art Van Furniture inPortage,MI - 3905 (Never got my mattress)”

Purchased from Art Van Furniture (Portage, MI)

Posted by Sean from Plainwell, MI on July 26, 2017

Ok so over a month ago we bought a mattress on a sale here and it was suppose to get delivered to us. Since then nobody has stayed in contact with us letting us know when we will see it. We've called down there several times even corporate and just … →

“Mattress Firm inAlbuquerque,NM - 4001 (Dishonest)”

Purchased from Mattress Firm (Albuquerque, NM)

Posted by TJ M from Albuquerque, NM on September 16, 2017

Sales person was more concerned about his commission then selling me the right mattress and also manager was upset that I was promised at memory foam pillow for free with my $1864 dollar purchase. Sales person wasn't honest about the height of mattress and sent me a 9" Firm instead … →

“Evans Furniture - 3992 (Did nothing to solve my problem with mattress set)”

Purchased from Evans Furniture

Posted by Tom from Chico, CA on September 10, 2017

I complained to the manager about the dips in our expensive Diamond mattress set after having it for a short time 2 months, and he said that was normal. I told him that we wanted a mattress set that would not have a hump in the middle and he assured … →

“Schewel Furniture inPrinceton,WV - 4016 (New Experiences)”

Purchased from Schewel Furniture (Princeton, WV)

Posted by Amber from Princeton, WV on September 27, 2017

Was 9 months pregnant, in the middle of moving to a new town with my husband. As a gift, my father in law bought us a new living room suite (cash). Was priced over $2,000.00. The seller at the store done a great job helping us. We loved the furniture … →

“Waltman Furniture inChicora,PA - 5172 (Scammers)”

Purchased from Waltman Furniture (Chicora, PA)

Posted by Noname from Medina, OH on October 15, 2018

I had a great experience at first. I was an out of town customer checking out the sales and fell in love with a sofa. I decided to purchase the sofa early March 2018 (which required $300 down for the store to order it). I paid the $300 and was … →

“Mattress Plus inMonroe,LA - 5200 (Voids warranty if you sweat! So why have cooling get?)”

Purchased from Mattress Plus (Monroe, LA)

Posted by René on October 24, 2018

Our 10 year warranty wasn't worth beans on this 4 year old Eclipse Synthony. I started feeling the wires to the springs the stuffing was gone, I was lying on the coils. My shoulder, ribs, and hip ached. I called store for warranty information and was told if I sweat … →

“Verlo Mattress Factory inOshkosh,WI - 5303 (Do NOT buy a Verlo mattress. Any questions?)”

Purchased from Verlo Mattress Factory (Oshkosh, WI)

Posted by Matt from Oshkosh, WI on November 25, 2018

I called for service after a couple years because a $1700 that’s right a $1700 mattress has a huge valley in the middle of it where my wife and I sleep. I weigh 190 and she weighs 140. NOT huge people. This mattress is a P.O.S. I called weeks ago … →

“Mattress 1 One - 5358 (Run away!)”

Purchased from Mattress 1 One

Posted by Dennis R on December 16, 2018

Well started out good at the store but once you purchase the nightmare begins! First I was told delivery is from 9-5 with an hour window on calling and letting you know when in the area. I get a call at 7:58 AM saying they will be there in 25 … →

“Living Spaces inIrvine,CA - 4054 (Worse experience! Please read before you buy!)”

Purchased from Living Spaces (Irvine, CA)

Posted by Christiane from Las Vegas, NV on October 17, 2017

We bought a loveseat, a chair and an ottoman at living spaces. We loved the design. We still do! Now the bad news: We got the furniture 3 month ago and the foam is already so deflated that the frame is cutting my blood circulation off sitting on the chair. … →

“None - 4071 (Bought a Dormeo bed that ended up being a bad purchase)”

Purchased from Sleep Outfitters (Mount Juliet, TN)

Posted by debbie from Carthage, TN on October 25, 2017

Sleep Outfitters no longer carries this line. Well I know why and they are of no help in trying to solve the problem. Seems to me if they realized this was a bad product they would be on your side to get it resolved I need a new bed since … →

“Furnitureland South inJamestown,NC - 4285 (Very dissatisfied)”

Purchased from Furnitureland South (Jamestown, NC)

Posted by Audrey on January 25, 2018

We bought a full house of furniture at Furnitureland South. This included three bedroom sets and mattresses. Our king size mattress is splitting down the middle. We paid about $2000. A $2000 mattress should last at least ten years. This one is actually breaking in half. Upon complaints to Furnitureland … →

“Lehnen's Furniture inLafayette,IN - 4400 (My mom is 91 years old, she has had one hip replaced and ...)”

Purchased from Lehnen's Furniture (Lafayette, IN)

Posted by Steve from Sheridan, IN on March 4, 2018

My mom is 91 years old, she has had one hip replaced and is awaiting a second hip replacement. She is an invalid, and is in constant pain. Although I have serious spinal issues, I am her 24/7 caregiver Knowing these circumstances, I am sure that every decent person would … →

“Raymour & Flanigan Furniture & Mattresses inNiagara Falls,NY - 4502 (Never again.)”

Purchased from Raymour & Flanigan (Niagara Falls, NY)

Posted by Victor from Grand Island, NY on April 7, 2018

Was sold a terrible mattress and could not exchange, take back or have anything done about it. Customer service could care less about anything. Awful, awful, awful. →

“Sleepworld inAsheville,NC - 4559 (Before the $$, they love ya - Once you buy, you're forgotten)”

Purchased from Sleepworld (Asheville, NC)

Posted by Rebekah from Asheville, NC on April 29, 2018

We had great service prior to the sale and great delivery of the bed. Within a few days we realized the bed slept HOT and tried to talk to the store - they just gave us the run around. Now we're stuck with a HOT sleeping Restore Posh+Lavish bed...and summer's … →

“Big's Furniture inHenderson,NV - 4565 (Run from Bigs Furniture. Dishonest and Liars)”

Purchased from Big's Furniture (Henderson, NV)

Posted by Layton W from Bella Vista, AR on May 1, 2018

I posted earlier post on Google few months back. I purchased over $23,000 in furniture . One new stand up 7 drawer chest was damaged. Over three years they kept promising to replace. Always the wrong pieces. Dealt with so many people because they have a high turn over of … →

“JCPenney - 4596 (Rip off)”

Purchased from JCPenney

Posted by Gd from Yale, OK on May 12, 2018

Bought was was supposed to be a firm memory foam....this thing is like zero support. Flattens to about 3 inches. Gave it to homeless shelter...rip off and jc penny doesnt want to hear anything about it. →

“Katy Furniture inKaty,TX - 5499 (HORRIBLY CHEAPLY MADE FURNITURE)”

Purchased from Katy Furniture (Katy, TX)

Posted by Ro H from Houston, TX on January 28, 2019

If there was a zero star rating, I would give this place, Katy Furniture a zero star. Buyers beware, the furniture sold in this store is very cheaply made. “you get what you pay for” & I will not ever shop at Katy Furniture again. The sectional that I purchased … →

“Furniture Village USA inMonsey,NY - 5518 (Bought two couches that did not last. He replaced the fir...)”

Purchased from Furniture Village USA (Monsey, NY)

Posted by Julie from Monsey, NY on February 2, 2019

Bought two couches that did not last. He replaced the first one. The second started falling apart after one month but he claimed it was normal wear and tear and did not replace it. →

“Wolf Furniture inAltoona,PA - 5536 (Buyer Beware!!!)”

Purchased from Wolf's Furniture (Altoona, PA)

Posted by Lori from Claysburg, PA on February 8, 2019

Went into the store to purchase a mattress. Did the bed match, got our "sleep numbers", tested the mattresses in the store, found the perfect mattress in the store that was plush and firm, perfect. Waited two weeks for delivery, mattress arrived and guess what it was like sleeping on … →

“Landmark Furniture inKaty,TX - 3886 (Beware of 90 days same as cash. It is not)”

Purchased from Landmark Affordable Furniture (Katy, TX)

Posted by Martin from Houston, TX on July 17, 2017

My wife was told initially purchase was 1,200. When invoice was ready it said 1,299. They told me the sales man made a mistake. I thought my wife loves this furniture so 99.00 is not a deal breaker. Plus delivery it was 1,388.99 They ran my credit and approved me … →

“Turner's Fine Furniture inValdosta,GA - 4774 (do not shop here)”

Purchased from Turner's Fine Furniture (Valdosta, GA)

Posted by maddison from Hahira, GA on June 19, 2018

If there is any damage to your order upon delivery, don't expect to get it fixed. $2000 for a piece of garbage sofa! →

“Badcock Home Furniture & More inBrooksville,FL - 4776 (Run Away)”

Purchased from Badcock Home Furniture (Brooksville, FL)

Posted by Jorden from Spring Hill, FL on June 20, 2018

If zero stars was an option that’s what I would give them. Since day one the couch has been messed up. We had their service guy come out (we had to wait 36 days for the actual service appointment since they wouldn’t fix it when it was delivered messed up), … →

“Mattress 1 One inClearwater,FL - 4793 (Buyer Beware)”

Purchased from Mattress 1 One (Clearwater, FL)

Posted by Nick from Clearwater, FL on June 24, 2018

Purchased a Sealy Hybrid and adjustable frame for $2800.00 based on the salesman's claim that the bed should be ample firm enough for a person of my size with a bad disc in the lower back. After eight months into owning the mattress I would wake up in severe pain. … →

“Lynch Furniture - 4858 (Lynch's furniture is done with you after sale)”

Purchased from Lynch Furniture

Posted by Al from Seneca Falls, NY on July 13, 2018

No help after sale and money is paid. They don't seem to care that they didn't serve you well in your selection of a mattress where they should be the experts. →

“Beck's Furniture inRancho Cordova,CA - 4886 (DON'T GO THERE FOR THE LOVE OF GOD!)”

Purchased from Becks Furniture (Rancho Cordova, CA)

Posted by Niklas from Rancho Cordova, CA on July 19, 2018

The worst customer support I ever experienced in my life! I have never been treated so poorly by any company before. We spent 7,000 bucks to buy a completely new bed and mattresses and we needed to change the firmness in the mattress. I was yelled by the old little … →

“JCPenney - 4887 (Wheres my Mattress?)”

Purchased from JCPenney

Posted by Kathleen from Georgetown, TX on July 19, 2018

7 weeks later, no mattress, no response or help from customer service and no apology for it being sent no where? Poor all around. Biggest baffling point....no apologizes. Cancelled order and have to wait 10 days for credit on card that was charged 7 weeks ago with nothing to show … →

“American Freight - 4968 (BED BUGS IN $700 BED)”

Purchased from American Freight

Posted by Aaron from Topeka, KS on August 14, 2018

BED BUGS CAME IN MY NEW $700 BED For full review, please visit any other review site (Yelp has the full story). This is just the partial that could fit on the word count limit. Let's tell a story. Me and my fiance recently moved into a house that had … →

“Happy Sleeper inDuluth,MN - 4981 (I purchased a mattress in good faith. The sales person wa...)”

Purchased from Happy Sleeper (Duluth, MN)

Posted by Anthony from Duluth, MN on August 18, 2018

I purchased a mattress in good faith. The sales person was helpful and polite.He doesn't work for them anymore. It has a 10 year warranty,I've had it for a little over 3 years. I'm having a problem with the mattress. The owner of the store (Don) came out to look … →

“Ashley Furniture HomeStore inLithonia,GA - 5000 (Experience From Hell)”

Purchased from Ashley Furniture (Lithonia, GA)

Posted by Lee from Decatur, GA on August 23, 2018

AN ALERT ABOUT ASHLEY FURNITURE: Buying Experience From Hell my warranty was valid with Lithonia,ga location but my request was denied by guardsmark protection plan. I filed a complaint with ashley corp office and locate office/bbb. we finally agreed on the settlement amount. the old management was fired and new … →

“Mattress 1 One - 5692 (Still Waiting for mattress)”

Purchased from Mattress 1 One

Posted by William from Winter Garden, FL on March 27, 2019

Went in the store on Daniels Road in Winter Garden on Monday March 18th to purchase a mattress for my son as a home warming gift moving into a new place. Met the salesman Robert, nice guy. I purchased the Addison Queen pillow top. Robert said the mattress will be … →

“The Brick inRed Deer,AB - 5696 (Don't buy a mattress from here)”

Purchased from The Brick (Red Deer, AB)

Posted by Susan from Red Deer, AB on March 28, 2019

Had trouble when the mattress was only six months old, paid 1000.00 on sale supposedly was 1800.00 mattress ,they sent out a person to check it and they just went by what serta said and would not help to stand behind it. We were told the frame had to have … →

“Fantastic Furniture inMerced,CA - 5721 (There a JOKE still trying to get my refund going court 4 $)”

Purchased from Fantastic Furniture (Merced, CA)

Posted by Veronica from Merced, CA on April 3, 2019

Will never go back →

“Lake Country Furniture inGranbury,TX - 5726 (buyer beware)”

Purchased from Lake Country Furniture (Granbury, TX)

Posted by Harold from Granbury, TX on April 5, 2019

does not stand behind the products they sell. bought a mattress and it already sags and coming unraveled. asked them to inspect the mattress and they told me to take pictures, measure the sagging and take picture with a ruler showing 11/2 inches difference. I think that is their job … →

“Bob's Discount Furniture inSeabrook,NH - 5785 (DON'T BUY FROM BOB'S)”

Purchased from Bob's Discount Furniture (Seabrook, NH)

Posted by John from Salisbury, MA on April 24, 2019

Bobs furniture in Seabrook, NH is the worst location store. This last year was hell! Their staff members Melissa, Elizabeth, Kathryn and Hailey did absolutely nothing to help us. My wife and I purchased a table and chair set there a few years ago, we also purchased the Goof Proof … →

“Ashley Furniture - 5829 (Extended 5 yr Warranty Rip Off!)”

Purchased from Ashley Furniture

Posted by IO from Port Reading, NJ on May 7, 2019

DO NOT PURCHASE A WARRANTY AT THE LINDEN NJ STORE! They have an ‘F’ rating with the Better Business Bureau! I went into Ashley furniture store several times before the expiration date on my extended warranty dated 7/13/2013 to redeem it. Each time I was met with a deterrent, they … →

“Mueller Furniture inBelleville,IL - 5860 (Thought we had purchased a superior product!)”

Purchased from Mueller Furniture (Belleville, IL)

Posted by Marshal from Columbia, IL on May 23, 2019

We first went to Mueller Furniture looking for a bedroom set. We just remodeled our bathroom, closet, and bedroom. We had heard the Mueller was a good store to purchase from. Well WRONG! We purchased a $6,000 bedroom set with five pieces. Everything was fine. Even the 8 to12 waiting … →

“Murmaid Mattress inChattanooga,TN - 5917 (Not an organized place!)”

Purchased from Murmaid Mattress (Chattanooga, TN)

Posted by Tim from Mc Donald, TN on June 10, 2019

After buying 2 mattresses 1 was supposedly there but they never found it then they said they would have have them made and we can pick him up on a Monday between 2:00 and 4:30 Call them back at 2:00 Monday and they still didn't have the mattresses they claim … →

“Sleep Central inRichardson,TX - 5924 (Buyer Beware!)”

Purchased from Sleep Central (Richardson, TX)

Posted by Nichole from La Porte, TX on June 11, 2019

Initially everything went great. The purchase and delivery went wonderfully. Even got our bed a day early. Unfortunately that is where the customer service and professionalism ended. When we were considering our purchase and were not sure which mattress to get the sales person told us we could go with … →

“Steeple Furniture inRockton,PA - 5956 (Satisfaction below expected)”

Purchased from Steeple Furniture (Rockton, PA)

Posted by Dave from Punxsutawney, PA on June 24, 2019

Problems with loveseat and recliner. Sent pictures of loveseat problem and the solution did not resolve issue. Explained problem with recliner and was told that is just how the chair works. Still does not operate properly. →

“Relax the Back inOverland Park,KS - 6159 (Poor customer service)”

Purchased from Relax the Back (Overland Park, KS)

Posted by Paula from Olathe, KS on September 6, 2019

I Purchased a mattress from the Overland Park location and have had nothing but trouble with customer service as well as the product since that time. I went in after being diagnosed with lupus, and Sjogren’s syndrome needing a mattress to help with significant pain issues. I was talked into … →

“The Brick inLondon,ON - 6034 (Brick Mattress Store Does NOT Honour Their Warranty)”

Purchased from The Brick (London, ON)

Posted by Rob from London, ON on July 25, 2019

Bought a Mattress for $1100, bought the overpriced mattress cover the salesmen said gives you extra warranty. Less than 2 years in the sides of the mattress is collapsing, there are body impressions causing bad back and lack of sleep. Warranty won't cover the mattress because the body indents are … →

“Manatee Bedding & Furniture inSarasota,FL - 6230 (Not satisfied with the product or owners respnse)”

Purchased from Manatee Bedding & Furniture (Sarasota, FL)

Posted by Sandra S from Sarasota, FL on September 21, 2019

The owner appeared quite knowledgeable about his products. After the purchased I received the mattress and box springs & I reported within a two week window how dissatisfied I was with the bed. The owner instructed me to be patient and give it time for my body to become used … →

“Strands Furniture inMonroe,WA - 6246 (We bought a electric recliner couch & chair. Without even...)”

Purchased from Strands Furniture (Monroe, WA)

Posted by Christime from Bothell, WA on September 27, 2019

We bought a electric recliner couch & chair. Without even thinking, that we should take home a swatch of the fabric (the sales man didn't suggest it either) I was very unhappy with the color & fabric, upon receiving it, I sent it back thinking it wasn't what I ordered. … →

“None - 6291 (Sleeping Organic -={SUCKS}=-)”

The Sleeping Organic brand

Posted by Jeremy from Eldred, PA on October 7, 2019

They market this a customized sleeping solution based on your weight and sleep style. What they don't tell you is the wool zip-on mattress encasement is so taunt when you lay on it, that you don't get to sink into the mattress at all. It feels so firm even though … →

“Mattress Warehouse inGermantown,MD - 6402 (Zero Accountability, Zero Ownership, Bad Customer Service)”

Purchased from Mattress Warehouse / Sleep Happens (Germantown, MD)

Posted by Yusuf from Germantown, MD on October 30, 2019

I had a very negative experience with this store and Mattress Warehouse overall. I choose to shop here because it is local and the reviews looked good, but I had major issues with my purchase, delivery, customer service, and accountability. I worked with Gideon. He was decent, but he kept … →

“Wayside Furniture House inRaleigh,NC - 6515 (Beware)”

Purchased from Wayside Furniture House (Raleigh, NC)

Posted by jen from Wake Forest, NC on November 22, 2019

Ordered furniture and was told 4-6 weeks. The sales representative Karen, was very knowledgeable and helpful and we expected all was going to be ok. 6 weeks pass and no word from Wayside so I called and was told it would be checked on and I would be called back. … →

“Kane's Furniture inSt. Petersburg,FL - 6654 (Sent wrong mattress!)”

Purchased from Kane's (St. Petersburg, FL)

Posted by Mary from Seminole, FL on December 22, 2019

Sent wrong mattress. They made me keep it for 60 days before they would exchange it. Then sent the correct one and it has a deep dip in it. →

“Sears Hometown Stores - 6705 (This was a warrenty, the 3rd one)”

Purchased from Sears Hometown Stores

Posted by Valerie from Blythe, CA on January 2, 2020

Hope it will be the last one as we cannot afford to keep switching beds →

“Bitney's Furniture inKalispell,MT - 6801 (It was my fault)”

Purchased from Bitney's Furniture (Kalispell, MT)

Posted by Judi from Kalispell, MT on January 19, 2020

Bought a mattress from this store in 2014. Within 6 months it started breaking down. I had them check it a couple of times and was told it's my fault. My frame was bad. I've been enduring this mattress every since because I can't afford to just buy another $1500 … →

“The Brick - Clearance inScarborough,ON - 6882 (WARNING! Stay from this store)”

Purchased from The Brick (Scarborough, ON)

Posted by suryya from Scarborough, ON on February 1, 2020

I would like to give them a negative stars, but have to give one star to post. I bought a King Bed room set and a sectional Sofa from this store. The salesman convinced me bedroom set will be delivered in one week, because we are sold out. Delivery issue … →

“Jerome's Furniture inSan Marcos,CA - 6924 (Avoid Jeromes)”

Purchased from Jerome's Furniture (San Marcos, CA)

Posted by Darren from Escondido, CA on February 8, 2020

Don’t Make The Mistake I Did Buy Your Furniture Somewhere Else Five Months Effort Over 20 Phone Calls Hours Of Work Missed Six Appointments - Two Of Them Cancelled At The Last Minute Jerome’s Still Won’t Make It Right The Detail: Bought a dining room table from Jerome’s of San … →

“Quality Sleep Store inMonroe,WA - 6951 (GO SOMEWHERE ELSE!)”

Purchased from Quality Sleep Store (Monroe, WA)

Posted by Sam from Lake Stevens, WA on February 12, 2020

**UPDATE: So on Feb 5th I emailed Tom, owner, about my frustrations and about my damaged headboard and he expressed his apologies, but he also blamed me for the misinformation from his employees and told me I should have known what I was ordering. Pretty sure the employees are supposed … →

“Premier Furniture & Mattress Gallery inUnion City,TN - 6952 (Exchanged bed, credit of over $2000 never honored.)”

Purchased from Premier Furniture & Mattress Gallery (Union City, TN)

Posted by Randy from Jackson, TN on February 12, 2020

Been battling furniture ordered since September, 2019. Credit of over $2000 not honored. →

“DealBeds.com - 8447 (your product has shipped, oh but not really.)”

Purchased from DealBeds.com

Posted by Cindy from Raleigh, NC on October 6, 2020

I purchased a Sealy set online from here trying to save $500 from buying locally. Huge mistake. It was indicated as shipped after 3 days. After a couple of weeks I called to check on it- due to shortage of materials it is delayed at the factory, which I can … →

“Sleep Doctor Mattress Store inOkemos,MI - 8465 (Do not buy from these guys they sold us a defective mattr...)”

Purchased from Sleep Doctor Mattress Store (Okemos, MI)

Posted by Nancy from Laingsburg, MI on October 8, 2020

Do not buy from these guys they sold us a defective mattress and then would not stand behind there product. BUYER BEWARE →

“Manor Furniture & Appliances inFord City,PA - 8476 (Not @ all satisfied! Poor quality furniture, rude staff)”

Purchased from Manor Furniture & Appliances (Ford City, PA)

Posted by Shelley from Worthington, PA on October 9, 2020

My husband & I bought a sectional & matching chair. ( which probably was the best piece out of all the furniture we bought) 2 end stands 1 tv stand , mattress, bed springs, head board, & matching dressers & a night stand.The total of this furniture was $6741.60 The … →

“Furniture Warehouse inPort Charlotte,FL - 8817 (Poor Quality, Poor Customer Service)”

Purchased from Furniture Warehouse (Port Charlotte, FL)

Posted by Pat from Port Charlotte, FL on December 1, 2020

Purchased a sofa sleeper 3 years ago, along with other pieces of furniture, and the sofa started peeling 2 weeks ago. The owner graciously offered, since he said it was purchased several years ago, a 100.00 store credit. Never, never shop this store again!! →

“Ashley Furniture HomeStore inRockford,IL - 8845 (They promised a date and 6 month's later we still don't h...)”

Purchased from Ashley Furniture (Rockford, IL)

Posted by James S from Rockford, IL on December 5, 2020

They promised a date and 6 month's later we still don't have our furniture and the dining table after the delivery people left we noticed every chair had 1/4 inch cut off at least one leg of the chair then noticed it wasn't what we ordered now we are stuck … →

“Ashley Furniture HomeStore inRockford,IL - 8847 (They said next shipment December 17th if our furniture i...)”

Purchased from Ashley Furniture (Rockford, IL)

Posted by James S from Rockford, IL on December 6, 2020

They said next shipment December 17th if our furniture is not delivered we are canceling our order it's been actually 5 months no one answers the phones because everyone is complaining our dinning table was not the one we ordered and someone cut a 1/4 inch off one leg on … →

“Furniture Warehouse inPort Charlotte,FL - 8900 (Never,Ever Would I step foot into this store. $7000.00 WORTH)”

Purchased from Furniture Warehouse (Port Charlotte, FL)

Posted by Jean from Markesan, WI on December 16, 2020

All sales people were very kind and helpful. When we had a couch delivered and it was ripped. There corporate clientele are rude and policies became more important than the customer, us. I will be calling the Better Business Bureau on how I was treated and spoke to today. Yelling … →

“Max Furniture Warehouse inGardena,CA - 8946 (DISAPPOINTED; After being a long time customer!)”

Purchased from Max Furniture Warehouse (Gardena, CA)

Posted by Cynthia from Inglewood, CA on December 24, 2020

Ordered a recliner which was missing a piece, the delivery person returned and put a piece on that didn't fit and the result left several deep scratches in my wood floor. This has been going on for months now and the lack of communication from mngmnt. and consideration for the … →

“Badcock Home Furniture & More inClermont,FL - 8950 (Broken Promises)”

Purchased from Badcock Home Furniture (Clermont, FL)

Posted by George from Mascotte, FL on December 26, 2020

The worst experience I’ve ever had with a retailer. It started with missed delivery and no communication from the day of the scheduled delivery. Once we got past that the items arrived with damage. I was promised that they would replace the damaged item in 2 weeks, only for them … →

“Joplimo Mattress - 8986 (Save your money and time!! Wish i had!!)”

Purchased from Joplimo Mattress

Posted by sharon from Willard, MO on December 30, 2020

The salesperson talked a good talk but unable to deliver satisfaction after sale. Contacted several time with problem with mattress discomfort with increased back and hip pain for me and my spouse. As others have stated it became my problem due to having to transport to Joplin and was told … →

“Nelson's Furniture inKearney,NE - 9063 (Buyer beware)”

Purchased from Nelson's Furniture (Kearney, NE)

Posted by Chet from Kearney, NE on January 8, 2021

My patience is wearing thin with these goobers, bought a high end mattress from these folks. Decided to buy local and the product was made in Omaha so how more 'Merican can you be. The mattress has an issues with "sledding" (as they call it). After dealing with it for … →

“Mattress Direct - 9139 (Mattress sung in 2 weeks)”

Purchased from Mattress Direct

Posted by Ina a from Baker, LA on January 15, 2021

I purchased a mattress a couple of months ago. It sunk two weeks later. It took a month and a half to resolve the issue. Their policies suck. I had to pay another delivery fee for no fault of my own. The replacement mattress, I had to buy my own … →

“Mathis Home - 9294 (Absolute nightmare)”

Purchased from Mathis Home

Posted by Sacha from Kellyville, OK on February 4, 2021

This company is an absolute disgrace. We ordered and paid for a $2000 couch set January 2nd. We verified numerous times over the nightmare we are still dealing with that we wanted the brown set. Our first delivery date was January 14th. Then it was moved to the 24th. Then … →

“None - 9551 (Defective latex mattress)”

Posted by Mark from Deerfield Beach, FL on March 12, 2021

“Morgan Furniture inNiles,OH - 9697 (From our experience, would not recommend...)”

Purchased from Morgan Furniture (Niles, OH)

Posted by Katie from Warren, OH on March 24, 2021

BELIEVE THE BAD REVIEWS!! We wanted to make our own judgement! BELIEVE THEM! While the store had a great selection, my frame broke after being sat on about 12 times. Clearly a manufacturer defect. They took my couch to repair, brought it back still broke. The repairman came out, and … →

“Weekends Only Furniture & Mattress inSt Peters,MO - 9772 (Do not waste your money on an extended warranty)”

Purchased from Weekends Only Furniture & Mattress (St Peters, MO)

Posted by Mark from Saint Peters, MO on March 31, 2021

Do not waste your money on an extended warranty at Weekends Only. I bought a power recliner and paid for a 5 year warranty. After a few years the motor and/or switch went out. I filed a warranty claim on Feb. 21st. I waited a while with no contact, then … →

“Bob's Discount Furniture inSeabrook,NH - 9835 (Insurance Goof Proof is a scam / DO NOT PURCHASE)”

Purchased from Bob's Discount Furniture (Seabrook, NH)

Posted by Jamie from Dover, NH on April 7, 2021

I have purchased at least $12,000 worth of furniture through Bob's discount is Seabrook, NH over the years. Each and every-time I bought anything from Bob's the salesmen HIGHLY recommend purchasing the goof proof insurance in the event that something happens to my furniture. Just recently my love seat broke! … →

“Marquis Furniture inEnid,OK - 10210 (They wanted me to BUY my chair and then LEAVE IT...)”

Purchased from Marquis Furniture (Enid, OK)

Posted by Lisa from Enid, OK on May 18, 2021

I have visited this store three times over the last two weeks as I furnish a new house. All three experiences have been poor, but today's experience was completely unacceptable. I wanted to purchase a $639 (living room) chair - pay for it and take it home - as one … →

“Mathis Brothers Furniture inOklahoma City,OK - 10392 (Damaged Furniture)”

Purchased from Mathis Home (Oklahoma City, OK)

Posted by Shelly from Oklahoma City, OK on June 1, 2021

I special ordered a sectional in November 2020 and at that time I was told 4-6 weeks possibly 8. Of course Covid made this impossible which I understand and ended up not getting my furniture for over 12 weeks. The day it was finally delivered was supposed to be a … →

“Ashley Furniture inNaples,FL - 10424 (Recently relocated and furniture was a must..we opted to ...)”

Purchased from Ashley Furniture (Naples, FL)

Posted by Frances from Estero, FL on June 4, 2021

Recently relocated and furniture was a must..we opted to visit City Furniture /Ashley's in Naples, Florida. The employees were accommodating and friendly and of course we purchased furniture for every room in our new condo. Due to the pandemic the delivery was sporadic..we understood that and waited for all the … →

“Land of Sleep inVenice,FL - 10538 (Terrible quality mattress and no after the sale service)”

Purchased from Land of Sleep (Venice, FL)

Posted by Dale from Nokomis, FL on June 18, 2021

Any good reviews of Land of Sleep in Venice must be posted by the owner The cheap Chinese made mattress was relabeled as American made and fell apart inside immediately. Of course the store would do nothing about it. Go elsewhere, you will be sorry if you buy here →

“Bob Mills Furniture inTulsa,OK - 10764 (Multiple Mattresses, All Defective, Warranty Worthless)”

Purchased from Bob Mills Furniture (Tulsa, OK)

Posted by Jonni from Owasso, OK on July 8, 2021

This company does not back the products they sell. Bed one - major back pain caused by dips in the mattress. Store said they don't make it anymore but you can pay the difference (it was a lot) for the replacement - nice warranty. Felt trapped from the first big … →

“Cleo's Furniture inPine Bluff,AR - 11092 (Mattresse)”

Purchased from Cleo's Furniture (Pine Bluff, AR)

Posted by Ruthie R from Monticello, AR on August 19, 2021

The Box springs broke and my mattress was folding up but cleos would not take it back because they say it had spot but it didn’t →

“Marlo Furniture inRockville,MD - 11145 (Poor customer service)”

Purchased from Marlo Furniture (Rockville, MD)

Posted by Vladimir from Poolesville, MD on August 23, 2021

We will never use this store to buy furniture again. We ordered furniture in the Rockville store and waited for 6 months until it was delivered, but it was delivered with missing parts. Now it is 10 months from ordering, but there is no progress in delivery of missing parts. … →

“Mattress Firm - 11135 (Tried to return(wrong bed), "free" base meant i'd lose 70% $)”

Purchased from Mattress Firm

Posted by michael from Beaverton, OR on August 23, 2021

Let's start with "I want a sealy satisfied 2 firm". he says "well our medium is a firm". Okay, if that's the most firm they have then I'm in. Nope, extra firm. He forgot to mention that. So to return my unwanted bed, $700 burned away, no bed, and a … →

“Ashley Furniture inWoodbridge,VA - 11196 (dont shop at ashley)”

Purchased from Ashley Furniture (Woodbridge, VA)

Posted by patrick from Springfield, VA on August 29, 2021

Ashley does not meet expectations for professionalism, timely delivery, customer service and honesty. From a very frustrated customer, do not shop there, buy there or expect any of the following above. My family purchased two bedroom sets on May 14 and when we purchased our two bedroom sets, we were … →

“Quality Mattress Outlet inNiles,OH - 11298 (Nightmare!)”

Purchased from Quality Mattress Outlet (Niles, OH)

Posted by Tim from Niles, OH on September 5, 2021

I purchased a mattress and box springs from this business 6 months ago and 2 months later I had to contact them because the mattress was hurting my back. The springs was poking me in my back. Two employees from this business came and looked at it. They replaced the … →

“Belpre Furniture inBelpre,OH - 11701 (Buyers beware: common decency! We ordered furniture from ...)”

Purchased from Belpre Furniture (Belpre, OH)

Posted by Jon from Marietta, OH on October 21, 2021

Buyers beware: common decency! We ordered furniture from Belpre furniture on 2/6/21 from Diana. We were told at that time that this would not be delivered until late May to early June. We called in June to get an update for delivery. We were told it is pushed out until … →

“Mattress Ranch inAnchorage,AK - 11742 (Black Mattress!)”

Purchased from Mattress Ranch (Anchorage, AK)

Posted by Eric from Anchorage, AK on October 25, 2021

I bought two mattresses for my daughter's daybed. I picked out two white mattresses. But one of the ones I purchased was nearly black when I unrolled it at home. I called the store a few times. The first time I left a message, I only received a return message … →

“Bob Loftis Furniture inMuskogee,OK - 11767 (Poor Service and Don't Care about Their Customers)”

Purchased from Bob Loftis Furniture (Muskogee, OK)

Posted by Debbie from Nowata, OK on October 28, 2021

September 1, 2021, Bought a Serta Mattress from the Bartlesville Store but Muskogee owns it. Within 2 weeks the mattress started sagging in the middle, support at the shoulders but none at the lower back torso area. Called the Bartlesville store and was told that basically it was my mattress … →

“Aaron's - 12041 (Brought a mattress and box springs they were full of bedbugs)”

Purchased from Aaron's

Posted by Robert from Hagerstown, MD on November 16, 2021

We brought a mattress and box springs and moved into a clean house the box springs were full of bedbugs. Call the store and will not stand by there product. Will never buy anything from them or recommend them. →

“Home Furniture & Mattress - 13136 (Dont shop at this place they have a no return and no refu...)”

Purchased from Home Furniture & Mattress

Posted by Daniel from Warner Robins, GA on February 19, 2022

Dont shop at this place they have a no return and no refund policy.the only thing they want is your money and that it. When the furniture was delivered some of it was damage and we had to fight with the store manager and owner to get anything done and … →

“Farmers Home Furniture inForest City,NC - 13253 (In April 2021 they didnt offer delivery, so I had to pic...)”

Purchased from Farmers Home Furniture (Forest City, NC)

Posted by Kimberly from Forest City, NC on February 24, 2022

In April 2021 they didn’t offer delivery, so I had to pickup the items on my own (due to Covid), from day one the couch looked weird at the bottom have many pictures to prove it also, but I made a complaint because it wasn’t just me noticing it. I … →

“Mattress World Northwest inSalem,OR - 13413 (Got a lemon and they wont take it back)”

Purchased from Mattress World Northwest (Salem, OR)

Posted by Sarah from Salem, OR on March 6, 2022

I went to @mattressworldnorthwest on south Commercial to buy a mattress. I made it super clear to the sales lady that I needed a soft mattress and that "soft" was my top priority. I splurged and bought a $2400 @serta that was very soft. When the mattress was delivered, I … →

“Charles P. Rogers inKing of Prussia,PA - 13818 (Buy elsewhere! Buyer beware!)”

Purchased from Charles P. Rogers (King of Prussia, PA)

Posted by Elisa from Bethlehem, PA on March 29, 2022

If you are in the market for a new mattress or bed, take your money and run as far away as you can from Charles P. Rogers. I don’t even know how they are still in business. I have had the absolute worst experience with them. I spent a significant … →

“Gardner White Furniture inAuburn Hills,MI - 13944 (not happy)”

Purchased from Gardner White Furniture (Auburn Hills, MI)

Posted by Jen from Lake Orion, MI on April 7, 2022

I bought a mattress on clearance because otherwise I was spending $3000 on a new mattress and frame. Anyways, I bought it for $1298 and the salesman gave me a $100 off and said I could pick it up and drop off my old. It was a floor model with … →

“Slumberland Furniture inMadison,WI - 14495 (An Awful Crappy Business)”

Purchased from Slumberland (Madison, WI)

Posted by Mirhamed from Waunakee, WI on May 14, 2022

I purchased several pieces of furniture and a table set in early January 2022. I didn't like the furniture and they were not comfortable, so I decided to return them after a week. They refused to return them and said those were in the sale and are excluded from the … →

“Discount Furniture World inBurlington,NC - 14550 (Buyer Beware)”

Purchased from Discount Furniture World (Burlington, NC)

Posted by Crystal from Mebane, NC on May 18, 2022

I had a sectional sofa delivered the last Monday on January. I called 3 weeks later because the arm of the chair was broken, the padding in the arm had fallen and the fabric on my cushions had now become extremely loose. The sofa that I had found so nice … →

“Aaron's inLawton,OK - 14838 (Mattress was infested with bed bugs!!!!!!!!)”

Purchased from Aaron's (Lawton, OK)

Posted by Tara from Lawton, OK on June 2, 2022

I bought a used bed for $100, and it was infested with bed bugs! I talked to the manager, and he refused to refund my money or pick it up from my home. Aaron's does not have good quality merchandise and rents it out again after other customers have used … →

“Jag's M.J.M Furniture Show Case LTD inAbbotsford,BC - 14892 (Couch delivered broken and then got worse)”

Purchased from MJM Furniture Center (Abbotsford, BC)

Posted by Jen from Chilliwack, BC on June 6, 2022

I bought a couch, it was delivered with one piece broken and another piece not fitting correctly. I was assured by the delivery people it would be taken care of by calling customer service. It has been 6 months, they refuse to do anything about the piece that doesn't fit … →

“Ashley Furniture inCherry Hill,NJ - 14955 (I bought a double power recliner and after about a month ...)”

Purchased from Ashley Furniture (Cherry Hill, NJ)

Posted by Jim from Atco, NJ on June 11, 2022

I bought a double power recliner and after about a month the side stated tilting and a service guy came out and put more foam i the chair after about a month the back of the chair became very loose to the point where I’m afraid to sit in it,I … →

“Raymour & Flanigan - 14975 (Great Sales Experience. Lousy Problem Resolution.)”

Purchased from Raymour & Flanigan

Posted by Emma from Philadelphia, PA on June 12, 2022

Raymour and Flanigan offer a great warranty until you need to use it. After a little over three years, the mattress became unbearable, causing significant back pain. The store sent a rep out with a bar to measure a "dip." There is no visible dip, just a horrible aching back. … →

“Lacks Furniture inAlice,TX - 15049 (Dont Buy Here)”

Purchased from Lacks Home Furnishings (Alice, TX)

Posted by Bryan from Corpus Christi, TX on June 18, 2022

After just 3 years of light use two of the couches have deteriorated to the point that they look like they have been heavily used. All the couches have equal use. We do not have kids that jump on them and we definitely do not abuse them. We try to … →

“Mor Furniture for Less inSan Diego,CA - 15283 (CAUTION: RUN AWAY FROM MOR AS FAST AS YOU CAN!!)”

Purchased from Mor Furniture for Less (San Diego, CA)

Posted by Theresa from San Diego, CA on July 4, 2022

I purchased a complete bedroom set from Mor Furniture in 2006 for almost $4000. Recently, (June 2022) I decided to sell my house. My real estate agent was staging my house and we decided to break down my headboard/footboard. When He did so, it easily fell apart. We didn't understand … →

“Rooms To Go inFriendswood,TX - 15413 (Literally a Scam)”

Purchased from Rooms To Go (Friendswood, TX)

Posted by Dylan from Friendswood, TX on July 12, 2022

I made a furniture purchase on 07/04/2022. The salesman I worked with, Johann Moreno, put in my order. He told me the price and asked me to sign. I was emailed the receipt, which did not have my entire order. I called them back and tried to get my order … →

“Bob's Discount Furniture inManchester,NH - 15416 (Run! Go Anywhere else)”

Purchased from Bob's Discount Furniture (Manchester, NH)

Posted by Sara from Goffstown, NH on July 12, 2022

Purchasing 6000 worth of furniture was easy and the salesperson did well (of course cuz they are getting your money!) EVERY SINGLE thing since (delivery, speaking with agents,trying to get a human on the phone) has been absolute hell. The delivery driver broke My 70 in TV and hid it … →

“Ashley Furniture inBuford,GA - 15454 (Terrible Customer Service)”

Purchased from Ashley Furniture (Buford, GA)

Posted by John from Lawrenceville, GA on July 16, 2022

Ordered a mattress and waited two days for delivery (with delivery date texts). Went to the store, because you can't reach them on the phone, to find out the mattress was discontinued "just after the sale was entered". Even the store manager was unable to contact another store to see … →

“Standard Furniture inCullman,AL - 15574 (I bought a brand new 3 piece living room set called the J...)”

Purchased from Standard Furniture (Cullman, AL)

Posted by Ted from Hanceville, AL on July 24, 2022

I bought a brand new 3 piece living room set called the Jackson. And they delivered a set of furniture infested with fleas. Don't shop here. They're hurting for business so bad they probably delivered a returned set of furniture to me, a floor model from different store or a … →

“Bothell Furniture inBothell,WA - 15580 (Just no)”

Purchased from Bothell Furniture (Bothell, WA)

Posted by Joseph from Marysville, WA on July 25, 2022

This is a review for furniture that we haven't even received yet. We ordered some beautiful Amish built chest of drawers and a bed frame going on 7mo. ago. We were initially told at the time of purchase that it was 5mo. out from being delivered. Here we are today … →

“Ashley Furniture inSunrise,FL - 15666 (I strongly dont recommend going to this store for many r...)”

Purchased from Ashley Furniture (Sunrise, FL)

Posted by Osman from Pompano Beach, FL on July 31, 2022

I strongly don’t recommend going to this store for many reasons. They missed up my order. All that was missing was one box Spring twin size. and no one at the store was able to solve the problem, including three different managers at different shifts. Each manager promise that they … →

“A-1 Home Appliance and Electronics inCovington,LA - 15735 (Fridge door was dented (4/1/3022) while they were install...)”

Purchased from A-1 Home Appliance and Electronics (Covington, LA)

Posted by Sherri from Covington, LA on August 5, 2022

Fridge door was dented (4/1/3022) while they were installing ice maker cannot get any help or answers →

“Mattress Firm inNashua,NH - 15859 (Need a mattress? Don't go to Mattress firm in Nashua!)”

Purchased from Mattress Firm (Nashua, NH)

Posted by Candace from Chelmsford, MA on August 14, 2022

Buyer beware! I was very excited to buy new mattresses for my home and wanted to get really comfortable ones for myself and for family who visit. The salesman we had at the Nashua Mattress Firm was very nice and helpful, or so we thought. We paid a lot of … →

“Mattress Firm inDenton,TX - 15987 (Worst Customer Service/Return Policy. BUYER BEWARE!!!)”

Purchased from Mattress Firm (Denton, TX)

Posted by Curt from Mountain Lakes, NJ on August 23, 2022

After purchasing a headboard for my mother, located in a different state, she stated that the headboard was closer to black, rather than the Dark Gray depicted online. 10 days after my purchase, I contacted the company via both chat and phone AND was informed by each that headboards could … →

“Comfort Center inAlanson,MI - 16117 (Never got my pillows/ cover mattress from Serta ..)”

Purchased from Comfort Center (Alanson, MI)

Posted by Isabel from Millersburg, MI on September 2, 2022

I call an called also spoke to the representative of Serta an even called them at the main office no help! But the sales service an delivery was fine. Looking around for a king bed now ! Izzy Auger →

“Sleep Quarters Plus inEnnis,TX - 16303 (1st let me start off saying the people that work there ar...)”

Purchased from Sleep Quarters Plus (Ennis, TX)

Posted by Unknown from Ennis, TX on September 9, 2022

1st let me start off saying the people that work there are Pleasant nice nasty they have decent looking furniture not the best looking though my only concern is my Warranty for my furniture I know for a fact I have been asking about my warranty for over a year … →

“Ashley Furniture inQuincy,IL - 16655 (Garbage)”

Purchased from Ashley Furniture (Quincy, IL)

Posted by Deanna from Canton, MO on October 18, 2022

Bough two couch’s both broke after a month we had insurance and tried to get help making claim got no where finaly tried again to be told we didn’t even have it they never sent the company our policy so they took are money and didn’t even file the paper … →

“The Futon Shop inSanta Rosa,CA - 17018 (Not worth the money and no warranty help.)”

Purchased from The Futon Shop (Santa Rosa, CA)

Posted by Maia from Mendocino, CA on December 3, 2022

Don't buy anything from this store. I have had the worst customer service. My futon broke in less than two years and it has been two months of giving them all the photos and details and the warranty department just ignores me. The shop says they can't help and now … →

“Martin Furniture & Mattress inEphrata,PA - 17078 (Self serving, no care for customer)”

Purchased from Martin Furniture & Mattress (Ephrata, PA)

Posted by Denis from Leola, PA on December 12, 2022

Worst furniture experience I have ever had. Went with Martins furniture assuming they would sell product they would stand behind, but was terribly mistaken. After furniture finish started chipping after getting it home, we tried to get a piece replaced. When picking the new piece up, it was in worse … →

“Ashley Furniture inFarmington,NM - 17088 (Don't shop there. Poor customer service)”

Purchased from Ashley Furniture (Farmington, NM)

Posted by Brad from Aztec, NM on December 13, 2022

Terrible customer service, once they get your money they are done with you. Paid $3000.00 dollars for a bedroom set up front and it has taken numerous phone calls, text, in person visits to get our furniture. It didn't fit together, they ended up replacing the bed completely, one piece … →

“Mattress Firm inNaples,FL - 17150 (less than one year best mattress was sinking 2 inches)”

Purchased from Mattress Xpress (Naples, FL)

Posted by scott from Naples, FL on December 23, 2022

bought one of the most expensive mattresses and used a box spring to support it. Had standard support with 3 wooden slates. In 6 months, center dropped 2 inches. The inspector said everything was correct. The company warrant voided because they say wooden slates require 5 and metal only 3. … →

“Ashley Furniture inSpringfield,MO - 17166 (They charge you for items not delivered)”

Purchased from Ashley Furniture (Springfield, MO)

Posted by Joy from Springfield, MO on December 27, 2022

This place is a complete fraud scammer!! I ordered a sleeper couch that could not even fit in the door- and they took it away stating I would be reimbursed and they did not. Now I am paying for a couch that I never got - close to 1500! Do … →

“Sleep Country Canada - 17243 (Warranty claim process is terrible)”

Purchased from Sleep Country Canada

Posted by Tim from Embrun, ON on January 5, 2023

The service in the store and the delivery people were awesome. We got a dud mattress and the company warranty people rejected my claim even though it was obvious from the photos we submitted shows there is a problem. They wanted to see a photo of the frame we were … →

“Ashley Furniture inEl Paso,TX - 17279 (Its almost been a year and still a broken part not gotten)”

Purchased from Ashley Furniture (El Paso, TX)

Posted by Jacqueline G from El Paso, TX on January 9, 2023

Never buy from Ashley’s it’s been almost a year and still waiting on a front leg of headboard that was broken to be replaced. Part was ordered and was the wrong part. Had never had this problem with Furniture Row. I would never shop at Ashley’s again and I hope … →

“The Brick inWilliams Lake,BC - 17373 (We bought an entire kitchen set almost 8000 dollars worth o)”

Purchased from The Brick (Williams Lake, BC)

Posted by Chris P from 100 Mile House, BC on January 20, 2023

We bought an entire kitchen set almost 8000 dollars worth of appliances . The dishwasher never worked from day one . Samsung sent a useless repair man who did nothing then never returned or calls . Now we have to use our extended warranty through the Brick that we paid … →

“JCPenney - 17399 (Bad Mattresses)”

Purchased from JCPenney

Posted by Joyce from Antelope, CA on January 22, 2023

I am 81 years of age, I have a bad back and I have purchased 3 mattresses from JCPenny's. I have returned two of the mattresses and the third one is sagging as bad as the previous ones. I've contacted Penny's to come and get this 3rd terrible mattress that … →

“The Brick inSt. Catharines,ON - 17421 (DO NOT SHOP HERE!!!)”

Purchased from The Brick (St. Catharines, ON)

Posted by shells from St Catharines, ON on January 25, 2023

DO NOT SHOP HERE!!! I have never known any group of people to be disrespectful, unprofessional and straight up incompetent as this locations store Manager Jessy (she wouldn't give me her last name) & Paul Wright, their Operations manager. They sold us a smaller sized TV only to tell us … →

“Beiter's Home Center inMilton,PA - 17617 (Gave us bed bugs)”

Purchased from Beiter's Home Center (Milton, PA)

Posted by Brittany from Milton, PA on February 12, 2023

I've been shopping at the beiters in milton pa for over 5 years I have bought a computer desk a bed a stove and my latest purchase was a couch that was on sale for being the last one and the floor display. A week after getting the couch a … →

“US-Mattress inCanton,MI - 17850 (Crooks)”

Purchased from US-Mattress (Canton, MI)

Posted by Deann from Belleville, MI on March 2, 2023

Us mattress charged me 3200 for a mattress I never received. It’s been almost a month and I still have no refund of money. One of the employees (Chris) let me know this what they do. No one gets their deliveries. They scam people into buying their mattresses and never … →

“Mattress Firm inSt. Peters,MO - 17936 (Do NOT purchase from this store Mid Rivers Clearance Ctr)”

Purchased from Mattress Firm (St. Peters, MO)

Posted by Dave from Saint Charles, MO on March 13, 2023

We bought a bed and do not like it. We want a return and they are trying to charge us $800 for a return. They are not standing by their guarantee. We are having to go to the district manager and then our lawyer. They are rude and not helpful … →

“None - 17944 (Good family owned Business - Quality pretty good - not happ)”

Posted by Mary P from Chesterfield, VA on March 14, 2023

Good family owned Business - Quality pretty good - not happy with help on the Mattress I bought there - customer Service on helping with issues- not Happy- issue not resolved →

“The Brick inKitchener,ON - 18000 (DO NOT BUY AT THE BRICK)”

Purchased from The Brick (Kitchener, ON)

Posted by Fernando from Kitchener, ON on March 20, 2023

This situation is so sad! I bought a king size foam mattress at The Brick in Kitchener, after few months of use I notice it was bad to my body so I claimed the warranty and had it exchanged to new coil system king size mattress (cost of 3 thousand). … →

“Mattress Firm inOld Bridge,NJ - 18026 (Terrible experience. Will never shop at this company again.)”

Purchased from Mattress Firm (Old Bridge, NJ)

Posted by Denie from Old Bridge, NJ on March 24, 2023

I went to the store to purchase a mattress they advertised on-line. Unfortunately, although advertised as being on display in the Old Bridge store, the mattress was not available at ANY of their locations, so I could not physically test it. The salesperson told me that it wouldn't be a … →

“Gardner White Furniture inAuburn Hills,MI - 18073 (I bought and paid over 1700.00 in goods and they were out o)”

Purchased from Gardner White Furniture (Auburn Hills, MI)

Posted by Donna from Lapeer, MI on March 30, 2023

I bought and paid over 1700.00 in goods and they were out of the cleaning products. They called me today and said I could pick them up. I’m 80 years old and it’s not my fault the products were out of stock. I don’t drive that far anymore. I think … →

“Crate and Barrel inHouston,TX - 18107 (Still waiting for delivery after 8 months!)”

Purchased from Crate & Barrel (Houston, TX)

Posted by Esther from Katy, TX on April 2, 2023

Waiting for almost EIGHT MONTHS now and we have still NOT received a non damaged bed!!!! While they make you pay the full amount without any compensation. My story: Delivery (after 5 month wait!) was postponed SEVERAL times including one cancellation because they said the warehouse received a damaged bed … →

“Tots to Teens Furniture inRaleigh,NC - 18159 (BUYER BEWARE)”

Purchased from Tots to Teens Furniture (Raleigh, NC)

Posted by Alexis J from Raleigh, NC on April 10, 2023

O STARS ...and I mean 0 My experience with Tots to Teens has been an absolute nightmare. I read all of the reviews and I am shocked maybe because they bought only 1 item from them and I bought 2 beds, a desk , 2 dressers, and a crib for … →

“Ashley Furniture inTexarkana,TX - 18366 (Kitchen chairs)”

Purchased from Ashley Furniture (Texarkana, TX)

Posted by Belinda from Texarkana, AR on May 14, 2023

I bought four chairs for my kitchen and the legs wouldn’t stay tight they came out about three or four times to fix and they still wouldn’t stay tight had him less than a year and they wouldn’t make it right no I wouldn’t shop with Ashley furniture →

“Schewel Furniture inStaunton,VA - 18694 (Follow up on damaged merchandise is HORRIFIC!!!)”

Purchased from Schewel Furniture (Staunton, VA)

Posted by Rainie from Staunton, VA on July 11, 2023

Chair seat was damaged at delivery , after 2 weeks still trying to get it replaced!!!! Too much BS and red tape and nobody seems to know anything about it , even after the warehouse mgr came out and took a photo of damage and promised replacement in a couple … →

“America's Mattress inPineville,NC - 18705 (DELIVER DAMAGED ITEM AND THEN DONT EXCHANGE IT)”

Purchased from America's Mattress (Pineville, NC)

Posted by Donna from Rock Hill, SC on July 13, 2023

We bought a King size mattress and box springs. They were delivered on Monday, July 10, 2023. One of the box springs has a rip in it so I told the delivery guys (before they brought the mattress upstairs) I didn’t want to accept the delivery due to the rip … →

“Denver Mattress inColorado Springs,CO - 18846 (Happy then disappointed)”

Purchased from Denver Mattress (Colorado Springs, CO)

Posted by April from Ashburn, VA on August 2, 2023

We had a good experience at the store with friendly salespeople and convenient check out. We like the mattress we bought but the follow up customer service was poor. They forgot an item in our delivery and didn’t have a reason and then didn’t follow up with letting us know … →

“Jordan's Furniture inWarwick,RI - 18886 (BED BUGS)”

Purchased from Jordan's Furniture (Warwick, RI)

Posted by Marianne from West Warwick, RI on August 6, 2023

I had bought a 4,000 mattress, paid in full. Had it delivered and they removed my old mattress (no wrapping applied) same day in the truck with all the other inventory and deliveries for the day. I was told they could not set it up on my bed frame because … →

“Mattress Warehouse inNiles,MI - 18970 (Ver Disappointed)”

Purchased from Mattress Warehouse (Niles, MI)

Posted by Liz from Niles, MI on August 16, 2023

A few months ago, we bought a mattress at Mattress Warehouse, Niles location. Within 60 days, the mattress began to develop uneven low spots and, I began to experience back pain to the point that I was having problems getting out of bed. We contacted the manager, and exchanged the … →

“Leon's Furniture inSudbury,ON - 18997 (2 BUSTED UP DRYERS)”

Purchased from Leon's Furniture (Sudbury, ON)

Posted by Jess on August 20, 2023

Ordered a washer and dryer set. Git it home the dryer made loud grinding noises and noticed a dent in the frame. Called leons Sudbury was told to call Samsung. SAMSUNG MADE ME CALL leons back as this was 'not their problem'. Called leons was told I had to call … →

“P.C. Richard & Son - 19019 (I have purchased 3 Sealy mattresses from PC Richards. Each )”

Purchased from P.C. Richard & Son

Posted by Stephen from Valley Cottage, NY on August 24, 2023

I have purchased 3 Sealy mattresses from PC Richards. Each one was worse than the other. The first two were both replaced by a third one which we received on or About November 21, 2021. This mattress is not even 2 two years old and has sagged worse than a … →

“Crate and Barrel inHallandale Beach,FL - 19185 (DONT SHOP FROM THIS STORE)”

Purchased from Crate & Barrel (Hallandale Beach, FL)

Posted by jozi from Pretty Prairie, KS on September 8, 2023

Horrible products! Horrible customer service .Specially Store manager MELISSA JANNES !!!!Horrible store management.Always run away never call back!!!They send me 4 time faulty and used sofa and still didn't recieve new one in 1.5 year. Be far away from this store .If u are lucky you get same product that … →

“Mattress Mart - 19252 (Problem with exchange)”

Purchased from Mattress Mart

Posted by frank on September 19, 2023

I called store to exchange box spring for a smaller one . They agreed to the exchange . A month later I have not rec'd it. I am out of town & noone at the store can tell me when I will get the delivery. My next mattress purchase for … →

“Mattress Direct inGulfport,MS - 19261 (DO NOT SHOP AT MATTRESS DIRECT STORES)”

Purchased from Mattress Direct (Gulfport, MS)

Posted by Julina S from New Orleans, LA on September 20, 2023

Mattress Direct in Gulfport MS knowingly sells defective beds. You must purchase a mattress cover ($175) in order to receive the warranty. Their beds begin to concave after only a few months. The ridiculous task you have to perform in order to prove your bed is defective involves driving to … →

“Mattress Outlet inJohnson City,TN - 19489 (Find reputable store where they stand behind what they sell)”

Purchased from Mattress Outlet (Johnson City, TN)

Posted by Robert from Bristol, TN on October 30, 2023

I called this guy after 4 months of ownership because my mattress was already dipping down from my body. I weigh 145 lbs. He said you have to rotate them every 3 months and they tell everyone that. Wrong, he didn't tell me. He says the dip will go away … →

“Ashley Furniture inSterling,VA - 19704 (Do not purchase from Ashley)”

Purchased from Ashley Furniture (Sterling, VA)

Posted by CHines from Winchester, VA on December 5, 2023

I’ve ordered several things from Ashley and the quality of product is usually an issue, not to mention delivery times are a lie. If they say 2 weeks expect 2 months. Today, I have finally learned my lesson. I ordered 2 full mattresses and box springs and one queen. Upon … →

“None - 19729 (The bed is Still not linked to our phones to adjust the bed)”

Purchased from Sleep Number Bed Store (Thousand Oaks, CA)

Posted by Kathi from Thousand Oaks, CA on December 9, 2023

Upon delivery the bed was delivered on time and everything was fine until the end. When they tried to pair my phone with the bed for adjustments needed for our bed they left us to figure it out on our own. We have not been able to adjust our bed … →

“Ashley Furniture Homestore inBallwin,MO - 19753 (No help with a problem)”

Purchased from Ashley Furniture (Ballwin, MO)

Posted by Patricia from Wentzville, MO on December 11, 2023

I’ve filed a report of the mattress sagging, I’ve emailed, called, sent pictures, spoke with managers, customer care and even had a furniture tech here to verify it was bad… no response back from anyone! It needs to be returned and no one will help me. I’m going to file … →

“Grand Home Furnishings inBristol,VA - 19759 (We feel scammed!!)”

Purchased from Grand Home Furnishings (Bristol, VA)

Posted by Rose G from Kingsport, TN on December 13, 2023

We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the extended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then … →

“Richmond Furniture Outlet inRichmond,IN - 20342 (Beware of richmond furniture outlet.)”

Purchased from Richmond Furniture Gallery (Richmond, IN)

Posted by BRIAN from New Castle, IN on March 2, 2024

They have now burned us twice. First on matresses, and now on a couch. They refuse to honor warranties, or even try to make their screw ups right with you. My wife and I should have never given them another chance. We wont make that mistake again. →

“Rooms To Go inMesquite,TX - 20601 (Tell you what you want to hear, to sale you. can't deliver.)”

Purchased from Rooms To Go (Mesquite, TX)

Posted by Bobbie from Dallas, TX on April 20, 2024

I have received. five different brands of mattresses at a high price and all was of very poor quality. still have a problem with manager taking the last mattress back; it was delivered damaged to me. I called the company and reported the problem and ask them to come pick … →

“Ashley Furniture inPalm Desert,CA - 20677 (A Nightmare)”

Purchased from Ashley Furniture (Palm Desert, CA)

Posted by Marc from Rancho Mirage, CA on May 2, 2024

The 2 customer service girls and the Store was great...The service people are the worst. Our 10 year warrantied mattress was sagging after 3 years. First expert service tech brought a device out of a Cracker Jack Box that was to short to measure a CA king (maybe it could … →

“Sam Levitz Furniture inTucson,AZ - 20748 (Don't waste your money at this store!)”

Purchased from Sam Levitz Furniture (Tucson, AZ)

Posted by Tonja from Tucson, AZ on May 13, 2024

We will NEVER spend another penny in this store, the furniture does NOT hold up and the warrantees have allot of fine print so read it because most of it they aren't going to warrantee. DO NOT buy their pillows or mattress covers, you can get them WAY cheaper elsewhere … →

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