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  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Issue Resolution
Product Quality

Posted by Rosemary L from Simi Valley, CA on April 26, 2011

We purchased a high end Simmons Mattress"Buchanan" at $5275.00 in 2008 after being told it was the top of the line and very durable. In less than three years it had body impressions and lumps. We called the store and Mike sent out an investigator to see the problem, but they said it was a normal body impressions within their guidlines. ??? Its so bad that I have to put blankets under me just so I can sleep without sinking. Their answer is there is nothing they can do. We had a Pembroke Beauty Rest bed we slept on for 15 years and there were NO body impressions and we still sleep on it when we go to our second home. So, what gives? I am stuck with an overpriced lemon for a bed. I get a better nights sleep on the floor.

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