sagging pillow top

Within 1 month we were phoning the seller, Olindes, in Baton Rouge, La. due to the unevenness of the pillowtop padding. Olindes would send out service people, they would measure, use a level, etc., 4 times, always the same answer " nothing is wrong, nothing can be done! We gave up. Within 6 months the padding under the pillow top began to sag @ all pressure points. My husband began to get up after a few hours, due to increased back pain, and sleep in the guest room. Now, the company we purchased the mattress and Ergo bases from is closing, after over 100 years in business. We are very disappointed in your product!! the Richterman family

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  • Back Support
  • Issue Resolution
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Adjustable Air

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft