Charleston and Stockholm

I purchased the Stockholm which is their value mattress. My husband loved it but I needed more support. I noticed that the Charleston was on clearance and decided to give it a try. My first complaint is that returning it should be easy but you must try to squash the mattress down to the size i arrived and put it back in the box. Customer service was sassy with me about it saying I could do it. The mattress was obviously rolled and made to size with a machine. No human or 3 as tried to do in my house could possible do that. Fortunately my husband is clever and has a shop vac, we were able to shrink it down enough with it in the plastic and three of us were then able to roll it and get it back in the box. This should have been suggested by the representative. The Charleston was non returnable but I felt we would love it since the Stockholm was very close to perfect for us. Sadly it has large dips in the top were it is quilted making it very lumpy and causing back pain. I regret getting the non returnable item. Would have done better getting the Danieli would be the perfect mattress for us (it has a smooth to as the Stockholm did) but we are stuck with the lumpy bed. Overall I think they have a good quality bed but purchasing on line with out trying is stressful. I am not sure it is worth the trouble.

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Pros:
  • Overall Comfort
  • Delivery Speed
  • Edge Support
  • Flip-Ability
  • Initial Comfort
  • Product Quality
  • Responsiveness
  • Overall Value
Cons:
  • Issue Resolution
  • Motion Isolation
  • Natural Materials
  • Pressure Relief
  • Overall Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Not Rated

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too soft