Wake up to back pain

We purchased an Orion bed 4 years ago, sold as having a twenty year warranty. After 2 1/2 years I have developed sciatica nerve pain and I have been to the Chiropractor and had MRI and X rays of my back and they say there nothing present that would warrant the issues I'm having. I ache terribly upon lying in my bed many times having to take pain meds before bed to offset the issue. I had never experienced back pain before. Our bed previous to this purchase was perfectly fine other than it was over ten years old and I thought we should purchase a new bed due to age. I have emailed the company a total of 4 times since January 31st to have them take a look at my bed for defects. I have received nothing other than the standard "canned" response. At this point I'm quite certain I would never do business with this manufacture again.

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Cons:
  • Back Support
  • Issue Resolution
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,400 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft