Very sore, frustrated, disappointed and sad

After years of trying I finally convinced my husband to purchase a latex bed and to spend a little bit more money for a really good bed. I researched everything I could find i.e. online, blogs, reviews. I found LatexBliss at our local retailer, WG&R. I felt more comfortable purchasing locally than online and I like the idea of getting to lie down on the bed. It seemed comfortable with a topper on it.  Although I know you can't tell if you like a mattress just by trying it out for 15 minutes. I asked for literature but they didn't have any. I called LatexBliss but no answer to phone calls so I emailed. Michelle returned my emails and gave some ILD numbers. We purchased the 3" topper for the Pamper model.  We like firm with some cushioning. A week went by and I felt like I was bottoming out. The store took back the topper with a 10% penalty. Michelle from cust. service that they carry a higher ILD topper, our store couldn't get it. I ordered a very expensive topper online, it was way too soft and while sleeping my spine alignment was off. Now I don't know what to do. I feel like crying, I am in so much pain and I don't want to go to bed.  It has been 3 weeks now. I can do a one time exchange at WG&R (after 30 days of sleeping on the bed, but I can't sleep on that mattress anymore so I have another week before I can even think about exchange) with a 10% penalty but cannot get money back. If I step up to next model (which I would like to do, perhaps with 2" topper)I have to pay the penalty and pay more money for the upgrade plus I don't get the great sale price.  I really want a latex bed because of the longevity of the mattress and it's resilience. I know LatexBliss is a reputable company, I just don't know what I should do or how I can afford to take the loss.  My old bed is gone so now I don't have anything else to sleep on and the stress of this is killing me. I have one more chance to choose the right bed from our local company and I am afraid to do it for fear I will choose the wrong one and be more miserable.

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Pros:
  • Allergen Resistance
  • Issue Resolution
  • Natural Materials
User also said: Seems like it would be a good fit, uses natural talalay, good for allergy sufferers
Cons:
  • Overall Support
User also said: Honestly my whole body hurts, we tried with a topper, without topper
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

User rated this bed:
Very poor Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated