I had a pleasant experience from the start. I called late evening and the president of the company took my call. He answered all my questions and so I chose to purchase the mattress despite that I had not laid on a sample. The mattress was shipped a few days earlier than the anticipated ship date. Unfortunately, the mattress was damaged along the way. I appreciated a call from the shipping company to tell me the issue so I would not have to worry about sending the mattress back on my own. I contacted REM about the problem and they promptly initiated another mattress order for me. I received another mattress several days later. I'm very pleased with my purchase. I feel like I'm getting a fantastic night's sleep.
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