Not recommending this company

I ordered a mattress from Vispring in Harrods for almost £5000 pounds. It's been 8 months and I still didn't receive it. First, the mattress arrived in a smaller version and was promised to grow, which it didn't. Second, they refused to change it. Third, only after my lawyer contacted them they decided to change the mattress. Finally, the mattress arrived, but once more. It is still small! So, same as 8 months ago, I'm still without a mattress, plus it is not that comfortable. The managers of the company didn't help at all. My suggestion for other clients like me: Look for another mattress company to not loose your money and time.

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  • Issue Resolution
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Very Poor "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Not Rated