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Do not buy from Rooms to Go

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Give you wrong mattress and don't care!
Delivery Service
Issue Resolution
Product Consistency

Posted by Jonathan M from San Antonio, TX on August 24, 2011

Hopefully others will read reviews and avoid RTG. They provide awful service and do not seem to care about it. We spent nearly $1800 on 1 mattress/cover/tax and have still not received the correct mattress after 3 failed deliveries. They delivered the wrong mattress twice, Carolina Embrace (about $1200) instead of the Carolina Caress ($1600) and the one time they delivered the correct mattress it was torn. To make matters worse they only deliver on Tuesdays in Beaumont TX (and absolutely refuse to deliver after work or on a weekend) so we either have to take off work or pay someone to be at the house every time. On top of their complete incompetence they have done absolutely nothing to try and make it right. We have spent hours on the phone with customer service and no one seems to care enough to actually change the delivery or get us the correct mattress, much less offer any consolation for our troubles. It is amazing that this company continues to operate. I know in the future I will shop elsewhere, and for your own sake, I hope you do too.

    Comments (2)

    Same issue here in Mississippi... it took 5 deliveries over a period of 6 months to get my son's bedroom suite correct, and they offered nothing in compensation. Mattresses covered in dirty sweaty handprints, dresser had a HOLE through the back side, headboard was dented in the top (they offered to "fix it" I said no I want a new one) next dresser was missing the feet... just on and on.. ridiculous. Horrible customer service; I refuse to shop there EVER again.

    By: Anonymous on March 10, 2012

    It's actually the delivery company(third party) that rooms to go uses that causes this. Not rooms to go. The delivery company has their own set of rules that rooms to go has zero control over...

    By: Anonymous on November 20, 2013

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