Posted by Jonathan M from San Antonio, TX on August 24, 2011
Hopefully others will read reviews and avoid RTG. They provide awful service and do not seem to care about it. We spent nearly $1800 on 1 mattress/cover/tax and have still not received the correct mattress after 3 failed deliveries. They delivered the wrong mattress twice, Carolina Embrace (about $1200) instead of the Carolina Caress ($1600) and the one time they delivered the correct mattress it was torn. To make matters worse they only deliver on Tuesdays in Beaumont TX (and absolutely refuse to deliver after work or on a weekend) so we either have to take off work or pay someone to be at the house every time. On top of their complete incompetence they have done absolutely nothing to try and make it right. We have spent hours on the phone with customer service and no one seems to care enough to actually change the delivery or get us the correct mattress, much less offer any consolation for our troubles. It is amazing that this company continues to operate. I know in the future I will shop elsewhere, and for your own sake, I hope you do too.
Reviewer: Jonathan M
Location: San Antonio, TX
Joined: Aug 24, 2011