Dip so bad, hubby had to smell my feet

I purchased not one but two luxury mattresses from Bowles. One Queen for my mother and a King for myself. Mine was $2200. Within 6 months mine had a dip and my mother's also. It was so bad I had horrible back pain and had to turn around and sleep foot to head until we both up and bought new mattress from mattress and more. Now I have no issues. I did attempt to call and get the problem fixed. I was told the solution would be to pull up the pillow top and place a board underneath then re-sew the pillow top back on. Ridiculous!! BTW: I placed a review on the Better Business Bureau and the Bowles company got them to remove it!!

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Pros:
    User also said: None
    Cons:
    • Issue Resolution
    • Overall Support
    • Surface Integrity
    User also said: Horrible dip not long after purchase
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

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    Not Rated

    Sleep Quality

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    Not Rated

    Stays "Cool"

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    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

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    Not Rated

    Softness Level

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    N/A
    Not Rated