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Not satisfied with the product or owners respnse

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
After sale dissatisfaction an no follow up from owner.
Issue Resolution

Posted by Sandra S from Sarasota, FL on September 21, 2019

The owner appeared quite knowledgeable about his products. After the purchased I received the mattress and box springs & I reported within a two week window how dissatisfied I was with the bed. The owner instructed me to be patient and give it time for my body to become used to the mattress. I reached out again at 4 1/2 weeks telling him that my back hurt like it has not hurt before and that I was really dissatisfied with the mattress. He indicated he would see what he could do regarding a topper etc. I have never heard back from the owner. I would not refer or do business with this person again.

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