Sears-O-Pedic mattresses are recommended by 58% of owners on GoodBed (based on 31 ratings + 3 reviews).
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I used to work at Sears , selling among other things mattresses. I know exactly what warranty requirements were available and provided to Sears associates and customers. Mattress warranty information consists solely of a specified a period of time and extent of defect required for a warranty claim. PERIOD.
I purchased a very nice Sears-O-Pedic mattress while employed at Sears. Guess what! Within the warranty period it sagged enough it became uncomfortable, The sag was well below the warranty specifications so I filed a claim, with all the required photos. They simply dismissed my claim because I had removed most of the "law tag", but a photo clearly showed the remnant of the law tag attached to the mattress. This is the large tag positioned at the top, head of the mattress. The one that says in large print:
"UNDER PENALTY OF LAW
THIS TAG NOT TO BE REMOVED
EXCEPT BY THE CONSUMER" .
Sears insists the entire law tag must still be attached, and backs up their refusal with this: http://web.mail.comcast.net/service/home/~/?auth=co&loc=en_US&id=473980&part=2
Neither sales associates nor customers are aware of this "warranty" while shopping, purchasing, or selling a mattress. The only reason Sears has this secret "warranty" statement is to void consumer claims filed after failure of the mattress for the reasons they believed to be warrantied. An honest company would clearly state actual warranty requirements. This is far worse then relying on fine print contained in a contract, because the law tag requirement is never shown. Except to escape honoring a claim.
I paid 900 for a bed my boyfriend and cannot stand. almost two years later, and I don't know why we haven't taken it out back and burned it yet. The in store model seemed to offer much more support.
Hung up on, over 12 hours on the phone and no end it sight. Sears was a company I went to and trusted because I believed they had superior customer service, but I can see that I was wrong, as there is no end in sight for this problem.
Sleepless in Pismo,
Note: The product line specifications above were derived from the active Sears-O-Pedic models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Sears-O-Pedic models. If you are seeking specifications for a particular Sears-O-Pedic mattress, please search for that mattress by name on GoodBed, or check with your local Sears-O-Pedic dealer.
Sears-O-Pedic is a mattress manufacturer that is based in Hoffman Estates, IL the United States.
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