You won't find better service anywhere!

I have had my latex mattress from Sleep Ez for over two years now. When I was selecting my mattress, their rep (one of the owners)spent a very long time on the phone with me helping me make the best choice for my needs. He promised I could return any part of the order that did not work for me. When it arrived and I tried it, it was too soft. I called and he readily offered, "Sent one layer back for a full refund". I did and they gave me the refund. 2 layers instead of three was perfect for me. I found however that the cover was sloppy and let the two split top halves of latex spread causing a full length gap between them - "the dreaded crack". I assumed there was nothing the company would do as it was what I ordered afterall, so idid not contact them. Over the next 2 years, my frustration and dissatisfaction voer this problem grew and I decided to write a review about it . It occurred to me that in fairness I should contact the company before I did that. Shaun (family member owners) who helped me with my original order said "You should have called us right away! We will alter the cover for free and ship it back to you for free, just send it to us". I did, the altered it the same day they received it and shipped it out the same day! Visually, you cannot tell it has been altered at all and now it works perfectly. When or where has ANYONE provided customer service so extraordinary in the past 20 years?! ps: I am just a customer in California, not affiliated with the company in any way.

See more ratings and reviews of this mattress »
Pros:
  • Overall Comfort
  • Issue Resolution
  • Product Information
  • Professionalism
User also said: Extremely comfortable mattress. Very knowledgeable, efficient, honest, customer-friendly, responsible staff. You absolutely will not find better service from any company
Cons:
  • Ease of Care
User also said: Once out of the mattress cover, the latex pads are fragile. If you are careful you can avoid damaging them
Was this helpful? 
Helpfulness (+5)

Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Not Rated

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Excellent Value

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
N/A
Not Rated