Worst Experience Ever and Still Ongoing

  • Prices:
Product Selection
Delivery Service
Issue Resolution

Posted by Theresa M from Manhattan, KS on November 12, 2013

I purchased 2 full sized mattresses on Oct. 7th and was told they could be delivered the next day around 4pm. The 8th came and I received a call from the store manager stating that they only had one of the mattresses but could deliver it around 2pm. I left work to meet the delivery person but no one showed up. I called a little after 3pm to let them know I was returning to work and was told the driver could not be reached. Received a call when they were able to get a hold of the driver and was told that the mattress would be delivered at 5:30 when I returned home from work. 5:30 came, no mattress. I called the store a little after 6pm after speaking with the manager to cancel the order only to be berated by the store personnel for not waiting long enough. The delivery driver finally showed up at 6:30 and I told him I canceled the order. I might have kept it had the store worker not made such a rude comment. It has been over a month and I have yet to receive my refund. I called what is suppose to be their main office and was told that I should receive a refund by the 8th of November. It is now the 12th and no refund. Maybe I didn't wait long enough. I went to Beds for Less Oct. 8th and purchased the same two mattresses for $200 less and they were delivered within 30 minutes after purchase. I will keep reviewers posted on the progress as I am really considering taking this to court.

    Comments (1)

    You should chargeback your card. Take it up with your credit card company.

    By: Anonymous on July 15, 2015

    Add Comment