Not admitting a faulty mattress

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Good
Pros:
Issue Resolution
Cons:
Professionalism

Posted by Jeannie from Russellville, AR on July 6, 2017

Took the mattress back but never admitted it was a faulty mattress.



    Comments (1)

    The Mattress Store did admit to a faulty mattress. This customer did not purchase a complete set. Upon inspection of the warranty call, our service guys noticed broke down box springs from another store. The old box springs caused a premature sag on the mattress. We did recommend new box springs to this customer at the time of purchase which they did not want. The Mattress Store came out and attempted to take care of the issue. In the end The Mattress Store refunded her money 100% and left it at that. Our customers are always our first priority no matter what happens.

    By: Anonymous on October 18, 2018

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