Customer Service Nightmare

  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Issue Resolution
Product Consistency
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Product Quality

Posted by Anonymous from El Paso, TX on April 4, 2011

WORST FURNITURE SHOPPING EXPERIENCE!!!! Mind you, this is the short version. Bought some living room furniture in December and it went over without a hitch. Went back, bought an additional piece. We were told it would take a week. The week came and went and we didn't receive any call to advise of the delay. Called to find out that the date was pushed out. Next date came and went and same problem. Called and spoke with a manager that assured free delivery and a discount coupon. That didn't happen. 7 wks+ and I finally got delivery of the table and it was DEFECTIVE. I called and left a message for the owner to call me back- didn't happen. Then we went to collect our refund and got to talk to 'Mr. where the smart furniture buyers shop" himself, and it was like talking to a wall. We were going to be buying a furniture set and new bedroom set....fat chance we'd be going back. It was a customer service NIGHTMARE. STAY AWAY!


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