Innova Mattress base motor is junk

The adjustable mattress base is extremely poor quality. I have had the bed for just over two years and had literally only actuated the adjustable base 2-3 times. The last time when I needed to use it when very ill, it failed to work. I tried a hard reset as directed by the company but was unsuccessful in resolving the problem. The company would not stand behind its product and Innova rep simply wanted to sell me new parts - which likely would be of the same poor quality as the originals. My recommendation is to stay away from this product as it is junk.

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Cons:
  • Issue Resolution
  • Product Quality
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$1,600 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right