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Black Mattress!

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Issue Resolution
Product Consistency

Posted by Eric from Anchorage, AK on October 25, 2021

I bought two mattresses for my daughter's daybed. I picked out two white mattresses. But one of the ones I purchased was nearly black when I unrolled it at home. I called the store a few times. The first time I left a message, I only received a return message that "If I was given the wrong mattress...". Um, I ordered a white mattress and got a black one, so yeah, it's the wrong one. For the second call, I spoke to someone there, who said they needed to talk to their manager and would call me back. Six days later and no call back, I called again, only to be told that I received the same mattress that I ordered. My complaint is not something subjective, like the one I received is firmer than the one I ordered. It's black and white, literally. I got a black mattress and ordered a white one. They refused to help in any way.

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