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Not a reliable dealer

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Were real nice and tell you anything to make a sale.
Professionalism
Cons:
They don't stand behind there product. Gave misleading information on the warranty to make a sale.
Issue Resolution
Transparency

Posted by Mary J from Onancock, VA on February 15, 2010

Purchased a new arrival floor model mattress was advised the 10 yr warranty would still be valid. Well 5 yrs after spending $1700 on a Simmons Beauty Rest World Class 200 both sides of the bed are sagging and the middle has a large lump in it. I called about the warranty and was advised that on the invoice it was marked sold as is making the warranty invalid? Misleading information. I will never buy another product without doing research or reading the fine print on an invoice.

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