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HANDLED CONCERNS WELL

  • Selection: Good
  • Expertise: Very poor
  • Service: Good
Pros:
Our first sales lady was great! We just ended up choosing too soft of a mattress.
Issue Resolution
Professionalism
Return Policy
Cons:
Second sales lady kept pushing premium mattresses as a better health option.
Recommendations

Posted by John A from Shawano, WI on May 12, 2012

Update (6/28/12):
Our last sales Rep. Mike Mader handled our concerns very well. I would highly recommend him!

Original Review (5/12/12):

In the end, WGR honored all of their return policies. They even suggested that they would go the extra distance to make sure I was comfortable. However, in the end, their recommendations for a more expensive, softer mattress were terribly wrong. I never woke up sore every morning. NOW, after buying the expensive mattress, this is the norm.

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