Return Policy - Mattress Guide

Q&A Return Policy

Mattress Reviews

Praise for Return Policy

“TEMPUR-Cloud Luxe (2010) - 1404 (Sleeps Hot)”

The Cloud Luxe (2010) model from the TEMPUR-Cloud Collection line by TEMPUR-Pedic
Purchased from Mattress Giant (Framingham, MA)

Posted by Geoff S from Marlborough, MA on March 5, 2011

We ordered a Tempur-Pedic Cloud Luxe from Mattress Giant in Framingham, MA last Saturday for $4500. After ordering it we came home and did some research on it and were concerned about the reports of it sleeping hot. We called the salesman up on Sunday and discussed our concerns, but … →

“REM Sleep Martinique - 1480 (Sleep Entertainment Center)”

The Martinique model by REM Sleep

Posted by Nancy D from Riverton, CT on May 4, 2011

For Better Bed Blog: We bought our REM Bed, Martinque mattress, at the Hartford, CT home show in October 2009. We had such a terrific time with our friends buying the bed from John, the REM salesman. We could tell he loved selling the beds and the company he worked … →

“Saatva Classic 14.5" Luxury Firm - 2092 (I love Ed from Saatva)”

The 14.5" Luxury Firm model by Saatva
Purchased from Saatva

Posted by Rhonda W from Raleigh, NC on September 10, 2012

This is a true testimony given by a real person. I purchased a Saatva mattress about two months ago. I was so excited about getting the bedding because I have not slept well in years due to a severe low back injury. Anyone that has ever had back problems even … →

“Saatva Classic 14.5" Luxury Firm - 3928 (Saatva Mattress)”

The 14.5" Luxury Firm model by Saatva
Purchased from Saatva

Posted by Tracey S from Carrollton, TX on August 20, 2014

Thank you Saatva for offering a high quality mattress with an unbeatable price. We had our popular brand adjustable airbed mattress for six years before deciding it just wasn't worth the thousands of dollars we had paid for it. In retrospect, we probably should have sent it back during the … →

“Sealy Radiance - 6853 (Great Bed)”

The Radiance model from the Sealy Posturepedic Optimum line by Sealy
Purchased from Mattress Firm (Jacksonville, FL)

Posted by Mike B from Jacksonville, FL on January 24, 2015

We are very satisfied with our bed. We have had it for over a year and we miss our bed when we are away. I wish we had found this web site prior to our purchase so we could have selected a mattress a bit less firm with a cooler … →

“Ikea Sultan Hallen - 3934 (Great bed terrible store)”

The Sultan Hallen model by IKEA
Purchased from IKEA (San Diego, CA)

Posted by Bill Z from San Diego, CA on August 21, 2014

I have gone through five beds in two years. The IKEA Halen is a God send for people who like a firm mattress but also need good circulation below the waist. LOL get your mind out of the gutter. What I meant is most firm mattresses will actually numb my … →

“Restonic HealthRest TempaGel - 3803 (It is a great buy for the money.)”

The Restonic HealthRest line by Restonic
Purchased from Gardner White Furniture

Posted by Samuel B from Farmington, MI on August 6, 2014

The mattress seems to retain its firmness and shape, especially when it is rotated a quarter turn semi annually. →

“Serta iComfort Savant Plush - 4004 (Great bed... Highly recommend.)”

The Savant Plush model from the Serta iComfort line by Serta
Purchased from Sweet Dreams Mattress

Posted by Troy & from Atlanta, GA on September 14, 2014

→

“Restonic - 4007 (Loving My New Mattress!)”

The Restonic brand
Purchased from Gardner White Furniture

Posted by Cassandra J from Ypsilanti, MI on September 16, 2014

Initially I thought that it was not a good fit however my body had to get adjusted to sleeping on a good mattress. After a week things were great and awesome for the price. →

“Saatva Classic 14.5" Luxury Firm - 4078 (Best bed I have ever owned)”

The 14.5" Luxury Firm model by Saatva

Posted by Catmom from Ramsey, NJ on September 18, 2014

I had to replace a 17 year old Kingsdown bed that I had to put a memory foam topper on to make it sleep-able, but even that was failing. It never made its 20 year warranty and new ones are $3000+. I found Saatva through online research and ordered a … →

“DreamCloud - 313242 (AMAZING CUSTOMER SERVICE!!)”

The DreamCloud brand

Posted by Annie from High Bridge, NJ on September 14, 2018

This mattress was not the one for us, for several reasons. It was too firm, and the edge was soft. We are both overweight and I suffer from Lupus and my husband has back problems. It just wasn't the right fit for us. That being said, the quality was exceptional! … →

“Saatva Classic 14.5" Luxury Firm - 4229 (Best in comfort and blissful, pain-free sleep!)”

The 14.5" Luxury Firm model by Saatva

Posted by Ted from Horseshoe Bend, AR on October 10, 2014

Next month is our two-year anniversary of enjoying blissful, pain-free, and uninterrupted sleep on our Saatva mattress. My wife and I have had 60 years each of "testing" mattresses of every type and brand, including our 39 years of marriage. Before I learned about Saatva, I had developed constant back … →

“Habitat Furnishings Ascend Air Bed System - 4306 (fabulous)”

The Ascend Air Bed System model from the Habitat Furnishings Air Beds line by Habitat

Posted by Nancy from La Plume, PA on November 21, 2014

I assisted a patient of mine who is paralyzed from MS and is unable to reposition herself once in bed. She had tried 3 expensive mattresses with unacceptable results. I researched the web and found habitat air beds that had a 365 day return for refund policy if not totally … →

“Lullaby Earth - 7733 (THE ONLY MATTRESS I WOULD HAVE MY GRANDDAUGHTER SLEEP ON!)”

The Lullaby Earth brand

Posted by Debbie N from Venice, FL on February 10, 2015

After doing much research on finding the best mattress for my precious granddaughter I luckily found LULLABY EARTH. I went to Buy Buy Baby and saw other mattresses and we thought the others were made cheaply and poorly. We wanted the "best" for my granddaughter and loved the way it … →

“Saatva Classic 14.5" Luxury Firm - 7821 (Best Decision Ever)”

The 14.5" Luxury Firm model by Saatva

Posted by Carla from Gonzales, LA on February 12, 2015

I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can't tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress … →

“BedInABox Essential - 8017 (After quite a bit of research, I took a chance and bought...)”

The Essential model by BedInABox

Posted by Bill from Grove City, PA on February 15, 2015

After quite a bit of research, I took a chance and bought a twin-xl original PacBed Gel mattress on-line through Bed In A Box. I am very happy I did so. I also purchased a simple wood platform bed, which was easy to assemble, as a base. The Regency Mattress … →

“Saatva - 8611 (When Mom is Happy --everyone is happy)”

The Saatva brand

Posted by Michael on February 24, 2015

My mom has been suffering from back and neck pain for many years now. She has had two knee replacements, shoulder replacement, and rotator cup surgery. Last year she needed to replace her mattress. She went to a “Big Box” store and thought she purchased one of the firmest beds … →

“Saatva Classic 14.5" Luxury Firm - 9405 (Fantastic Product & Incredible Company)”

The 14.5" Luxury Firm model by Saatva

Posted by Paul from East Hampstead, NH on March 10, 2015

We recently purchased a Saatva mattress after a lengthy period of deliberation. After all, buying a product of this type over the internet was a bit uneasy. However, after sleeping on the mattress for a period of time, it is by far the best mattress we've ever owned!!! With that … →

“Saatva - 14366 (saatva Satifies.....)”

The Saatva brand

Posted by Kelly from Patchogue, NY on June 2, 2015

Great mattress. Customer service is "OUTSTANDING." Originally ordered their Flagship luxury firm and after a few weeks felt it was too firm for my liking, NO FAULT OF SAATVA. After one phone call and a minimal redelivery charge Saatva promptly sent me their Plush model. I am beyond delighted and … →

“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”

The 11.5" Firm model by Saatva

Posted by Ramon from Brandon, FL on June 14, 2015

The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA. →

“Saatva - 8680 (The Best Sleep Ever)”

The Saatva brand

Posted by Lynne from Methuen, MA on February 26, 2015

1 year review. All I can say is, after spending way to much $$ for what I was told "premium, the best, never need another etc." For sucked into buying them only to not get the good sleep I needed. I found Saatva just by researching online. I was on … →

“Spring Air Back Supporter Latex Hybrid Natalie Ultra Firm - 17026 (Good value but VERY firm mattress)”

The Natalie Ultra Firm model from the Spring Air Back Supporter line by Spring Air
Purchased from Costco

Posted by Brooke T from San Mateo, CA on July 15, 2015

This mattress was purchased at Costco and was a good price for a memory foam mattress however it is VERY firm. It was painful to sleep and felt like we were sleeping on the floor. After we added a memory foam topper, the mattress has worked great but I without … →

“Loom & Leaf Relaxed Firm - 19896 (Great customer service)”

The Loom & Leaf Relaxed Firm model by Loom & Leaf

Posted by Anny G from Levittown, NY on August 21, 2015

Updated Review from formerly upset customer…. Had some issues with scheduling the delivery time for my Loom and Leaf mattress, contacted the company through email and phone. The following day, received a call from one of their executives with an understanding ear and solution to my problem. He followed up … →

“Saatva Classic 14.5" Plush Soft - 20417 (Pleasantly Surprised )”

The 14.5" Plush Soft model by Saatva

Posted by Cathy from American Fork, UT on August 26, 2015

Our memory foam mattress was making me physically sick. I figured we didn't have anything to lose with trying this mattress because of the many great reviews on the Saatva. I was drawn in by how the Saatva mattress is constructed with eco-friendly materials. Customer service was indeed awesome. Once … →

“Saatva - 5617 (A Company You Can Trust)”

The Saatva brand

Posted by William from Lampe, MO on January 6, 2015

We were hesitant to order a mattress sight unseen, but after reading the great reviews regarding the product and Saatva's customer service ratings, we confidently ordered a queen firm mattress. Ordering was easy and was followed up by a phone call and e-mail. We were even assured we would receive … →

“Saatva Classic 14.5" Luxury Firm - 9036 (Great mattress - Great service)”

The 14.5" Luxury Firm model by Saatva

Posted by Connie from Wooster, OH on March 4, 2015

I wanted to get back to you to let you know that our entire experience with Saatva - from start to finish - has been wonderful. We are extremely happy with the mattress and the service provided by Saatva. I have been extolling the benefits of the mattress and your … →

“Saatva Classic 14.5" Luxury Firm - 9278 (This is the best matress you can buy!)”

The 14.5" Luxury Firm model by Saatva

Posted by Kimberly from Lincoln, NE on March 8, 2015

3/8/15-this is my updated review of our Saatva mattress: Its now been over a year and my husband and I truly love this mattress. It is exactly the same as when we bought it! No impressions, no breaking down of the edges, no loss of firmness, and really comfortable! Neither … →

“Restonic ComfortCare - 9346 (Extremely Comfortable and worth the investment!)”

The Restonic ComfortCare line by Restonic
Purchased from Stacy Furniture (Plano, TX)

Posted by Shannon from Little Elm, TX on March 9, 2015

Jason Jordan was our sales rep. He was very patient with us. We didn't make the decision to purchase the bed right away. This purchase was a huge investment, and we wanted to ensure that it was the correct one! Every question we asked Jason, he answered with professionalism and … →

“Saatva Classic 14.5" Plush Soft - 9373 (Thank you Saatva!)”

The 14.5" Plush Soft model by Saatva

Posted by Christina A from Wilmington, NC on March 9, 2015

I had a horrible experience last December with a mattress from a retail mattress chain, ( so much off gassing, chemicals, triggered asthma and inflammation issues) so, thank goodness after that I found Saatva.com! There were a few issues with an exchange,but, all were taken care of in an amazing … →

“Saatva Classic 14.5" Luxury Firm - 9466 (One Word: Fantastic)”

The 14.5" Luxury Firm model by Saatva

Posted by Christine from Flanders, NJ on March 11, 2015

Best purchase ever made. Best night's sleep ever. Customer Service: Superb. Delivery: Excellent. Would recommend this company to everyone. Thanks Saatva! Christine S. →

“Naturepedic Lullaby Earth - 9532 (Naturepedic is a great product for the whole family!)”

The Naturepedic Lullaby Earth line by Naturepedic
Purchased from Amazon

Posted by Jennifer from Chandler, AZ on March 12, 2015

I have Naturepedic mattresses for my kids and I love them. Naturepedic mattresses are certified organic and promote health. The customer service at Naturepedic is excellent →

“BedInABox - 10379 (This bed is far worth the money, I would buy another one.)”

The BedInABox brand

Posted by Deborah from Boise, ID on March 25, 2015

I am a side sleeper and now I sleep through the night and wake up with no lower back pain. Love the mattress. →

“REM Sleep Paradise - 10449 (Heavenly sleep)”

The Paradise model by REM Sleep

Posted by Erica from Carson, CA on March 26, 2015

This mattress is AWESOME! We've been looking at this bed and adjustable base for two years. My husband tried it out at a home show and told me I had to try it. As soon as I laid down and they adjusted it to 0 gravity it improved my breathing … →

“Saatva Classic 14.5" Plush Soft - 10774 (Very comfortable)”

The 14.5" Plush Soft model by Saatva

Posted by Claire from San Antonio, TX on March 31, 2015

Saatva Plush soft is great if you are a side sleeper. it has just the right amount of softness but also good support so my hip, shoulder and neck feel comfortable all night. No chemical smell that some new beds have. Excellent value for a very reasonable price.Highly recommended →

“Saatva Classic 14.5" Luxury Firm - 10841 (My New Forever Brand Mattress)”

The 14.5" Luxury Firm model by Saatva
Purchased from Saatva

Posted by Pamela from Minneapolis, MN on April 1, 2015

We purchased our Saatva mattress over a year ago now and I must admit, I was a bit leery of "buying without trying", but everything turned out fabulously, and my husband and I are both thrilled with our Saatva mattress. We recently had to sleep on our previous mattress (which … →

“Saatva - 10995 (Only 1 week in.)”

The Saatva brand

Posted by Jacquie from Curlew, WA on April 4, 2015

I thought I should take a moment to write my first review of my new Saatva mattress and will update it later after 6 months to a year. We have had two different types of memory foam mattresses and were in love with them both for the first couple of … →

“Sealy Posturepedic Prichard Ultra Firm - 12223 (A slight adjustment if you come from plush.)”

The Prichard Ultra Firm model from the Sealy Posturepedic line by Sealy

Posted by Dan from Gresham, OR on April 25, 2015

I had a rather plush bed prior, and I thought it would not work at first yet in a couple of days my back adjusted nicely, I haven't had a problem since. The quality is outstanding for there price. →

“BedInABox Original - 13056 (Best buy for your money)”

The Original model by BedInABox
Purchased from BedInABox

Posted by Drew from Portland, OR on May 13, 2015

My previous bed was a $3,000 Dr. Scholls technogel foam mattress. Compared to this bed, it was absolutely terrible. It was too firm (despite feeling comfortable in the store), too tall, and all around uncomfortable. Now I have a BedInABox PacBed Original Gel on top of their suggested wooden frame … →

“Saatva Classic 14.5" Luxury Firm - 13079 (Best Mattress I have ever owned)”

The 14.5" Luxury Firm model by Saatva

Posted by Christy from Boise, ID on May 13, 2015

Here in a nuteshell is why I LOVE Saatva: Mattress has NO ODOR upon delivery. None Easy order, delivery, & mattress removal. AMAZING FANTASTIC customer service Unbeatable PRICE for value. Eco friendy, made in USA, organic cotton Basically the most comfortable mattress my husband and I have ever owned. Perfect … →

“Dormeo Dolce HarmonyBED - 20455 (I think we had a fluke. Concept and design are great.)”

The Dolce HarmonyBED model from the Dormeo Octaspring line by Dormeo

Posted by Nick from Bellaire, OH on August 27, 2015

My wife and I were looking for a good supportive mattress system and we're looking at a competitive brand when we were introduced to the Dormeo brand at a local mattress company. We both liked the concept, comfort, support and warranty of the model we purchased. Unfortunately, after only two … →

“Saatva - 19146 (Pain in the back....)”

The Saatva brand

Posted by Matt K from Cincinnati, OH on August 12, 2015

Pain in the back… As a recently turned 50 year old and ex competitive athlete I have suffered through low back pain the past 8 years. I had a surgery to fuse my SI joint and try to stabilize my low back and bring some relief, it provided some benefit … →

“GhostBed Classic - 363771 (The ghost bed is superb...buy one!)”

The GhostBed Classic model by GhostBed

Posted by Jake from Lakeland, FL on March 23, 2019

I decided to try ghost bed based on the trial period and after reading reviews. Thouroughly impressed. It is an exceptional matress and i never wake up sore. →

“Leesa (2014-2018) - 214017 (Lightweight sleepers beware!)”

The Leesa (2014-2018) model by Leesa

Posted by Will from Charlotte, NC on December 3, 2017

I'm not a big guy at 5'10 and 140lbs and prefer to sleep on my side 90% of the time, so please take that into consideration. Mike was absolutely correct in his review regarding this mattress as it pertains to someone with a side sleep preference and who is around … →

“Eco Terra Medium - 362214 (Great buy for the investment)”

The model by Eco Terra

Posted by Laura from Seattle, WA on March 15, 2019

I purchased a medium mattress and wish I ordered the firm. For the expense I have to say this mattress was excellent in comparison to other mattresses. It was sleeping on a cloud; the med. was just too soft for my left hip. The company was superb with the return/refund … →

“Nectar 1.0 (2016-2019) - 286140 (Much better)”

The Nectar 1.0 (2016-2019) model by Nectar

Posted by Joshua B from Chambersburg, PA on June 21, 2018

I weigh 240lbs and my back and neck were killing me. I couldnt sleep comfortably and couldnt really move in bed or when standing. So i decieded to by a new mattress and had my eyes set on purple at first but saw Nectar was cheaper and thought hey they … →

“Nectar 1.0 (2016-2019) - 290392 (Haven't slept this well in years!)”

The Nectar 1.0 (2016-2019) model by Nectar

Posted by Kriss from Lawrence, KS on July 4, 2018

I didn't really think this bed was going to be much different but thought I'd give it a try. Their 365 day trail is what drew me in. I had looked into similar beds, but that's what made me choose them. I am so glad I did. I feel so … →

“Diamond Mattress - 141545 (Diamond took their time to do it right)”

The Diamond Mattress brand

Posted by Joan B from Santa Barbara, CA on May 9, 2017

This mattress buying stuff is hard. This was no easy task or fast. I took my time..I can without a doubt tell you I have found the bed. THE ONE, I tried many, ones with springs, ones with wrapped coils, ones with more stuff. Some cheap, some more expensive..But the … →

“Nest Bedding Hybrid Latex Firm (2016-2019) - 260073 (Best purchase ever!)”

The Hybrid Latex Firm (2016-2019) model from the Nest Bedding Hybrid Latex line by Nest Bedding
Purchased from Nest Bedding (Albany, CA)

Posted by Inez P from Somerville, MA on April 3, 2018

The mattress and the customer service are the best I have ever experienced. I highly recommend this company and their products and don’t let the idea of an internet mattress purchase scare you. Their return/exchange policy is the best and they will work with you to find the right mattress! →

“Casper Original (2014-2016) - 265613 (Great Mattress)”

The Casper (2014-2016) model by Casper

Posted by Mark from Woodburn, OR on April 17, 2018

I was real skeptical while deciding if I should buy this, we tried other beds and wasn't really impressed with most of them. With the 100 day guarantee from Casper we thought what the heck. It's been just over a year and we absolutely love it. Great value. Mark →

“Brooklyn Bedding Addison Soft - 358101 (Great bed)”

The Addison Soft model from the Brooklyn Bedding Addison line by Brooklyn Bedding

Posted by Perry from Glendale, AZ on February 27, 2019

Our first morning after sleeping on our new Addison Brooklyn bed and my wife and I love it. Our buying experience from our sales rep to our delivery at our home was a easy and professional experience. Great company story, great warranty, great return policy, locally manufactured in Az. Fair … →

“Sleep On Latex Pure Green Natural Latex Firm - 217777 (Sleep on Latex - Soft)”

The Pure Green Natural Latex Firm model by Sleep On Latex

Posted by Sally from Dauphin, PA on December 18, 2017

I wanted a latex mattress because of all the good things I've read about them and the fact that latex is a natural product and there is little to no off-gassing. I tried the soft version of sleeponlatex but it was still way too hard for me. I slept very … →

“Nest Bedding Alexander Signature Hybrid Medium (2015-2020) - 260484 (No Hassle, Comfortable Sleep)”

The Alexander Signature Hybrid Medium (2015-2020) model from the Nest Bedding Sparrow Hybrid line by Nest Bedding

Posted by Andrew L from Durham, NC on April 4, 2018

Fantastic bed with a hassle free purchase method. Bought one bed from Nest and it was a bit firm for my liking so I donated it and got my money back right away without any issue. I ended up purchasing a different bed from Nest since the first one was … →

“Healthy Foundations - 238768 (The best mattress we have slept on!)”

The Healthy Foundations brand

Posted by Iza from Alexandria, VA on February 11, 2018

This mattress has been so much more than expected. 6 years and still every time I come back from vacation I am happy because we haven't found better mattress anywhere! It gives a wanderfull support but i think its on the firmer side. We love it tough. Highly recommend, when … →

“Saatva - 154471 (So comfortable!)”

The Saatva brand

Posted by Yvonne from Concord, NC on June 22, 2017

I was a little concerned about purchasing a mattress online without trying it in a store, but based on reviews and the generous return policy, I risked the purchase. I am completely satisfied with the mattress. It is the moment st comfortable I have ever slept on. It stays cool … →

“Simmons Beautyrest NxG 300G Plush Pillow Top - 201043 (only lasted 5 years)”

The 300G Plush Pillow Top model from the Beautyrest NxG line by Beautyrest

Posted by A from Spanaway, WA on October 29, 2017

Very disappointed in this mattress, for as much as we paid for it the body impressions were so bad we had to stack blankets in the "trenches". Thankfully the customer service and warranty covered it and we were given a replacement (not the same mattress either). →

“Serta iComfort Expertise Super Pillowtop - 173463 (Softening on the Edges)”

The Expertise Super Pillowtop model from the Serta iComfort line by Serta

Posted by Jim from Prospect, KY on August 14, 2017

After 3 months of use I felt that I was rolling off of the side onto the floor. The store has a return policy and we will exchange it for another brand. →

“Casper Wave (2017-2019) - 265447 (The absolute best bed my wife and I have EVER slept on)”

The Wave (2017-2019) model by Casper

Posted by Andy from Fox Island, WA on April 17, 2018

We purchased the complete bed system including sheets, pillows, comforter, etc. because of the 100 night return policy. We figured if it didn't work out, they would be out to pick it up. AND WE WOULD BE REFUNDED ALL OF THE MONEY WE SPENT FOR THIS SYSTEM. After sleeping on … →

“Douglas - 277492 (Took a leap of faith with this purchase)”

The Douglas model by Douglas

Posted by Carol M from Brockville, ON on May 25, 2018

Warranty left no chance of making a mistake so we ordered one. Best thing we've done for our bedroom. Much nicer than a spring mattress in every way in my opinion. We're likely going to buy another for our spare room and on our advice, two of our adult kids … →

“Serta iComfort Blue 300 Firm - 201888 (Mattress sags and loses support after 2-3 months)”

The Blue 300 Firm model from the Serta iComfort line by Serta

Posted by GERRY from Saginaw, MI on November 1, 2017

I was so excited to bring this mattress home and use it. After 2 - 3 months, it lost it's support and I woke up with more back pain than I went to sleep with! The seller replaced it without any difficulty, HOWEVER- it did the same thing after 2 … →

“Nolah - 226287 (I returned it, but here's why that's not a bad thing)”

The Nolah brand

Posted by Ryan from Brooklyn, NY on January 10, 2018

I bought this mattress and returned it, and although that might sound bad, I was happy I gave this mattress a try. For others who are thinking about this mattress, I do think if you are a side sleeper who has slept on memory foam before, and likes a soft … →

“Southard - 40176 (Waterbed)”

The Southard brand

Posted by Mike from Port Charlotte, FL on January 27, 2016

Robert was a huge help. He helped me pick the right Waterbed mattress for me and without any pressure to buy. →

“Ethan Allen Serenity Firm - 41721 (Not worth the $$)”

The Serenity Firm model by Ethan Allen
Purchased from Ethan Allen (Hartsdale, NY)

Posted by Anthony from Bronx, NY on February 4, 2016

Initially the mattress provided me with the comfort and firmness that I wanted but within 18 months that quickly deteriorated. I contacted customer service and they immediately sent a technician over to my house to evaluate the mattress. After the technician's evaluation I was awarded a full in store credit … →

“Novosbed - 41747 (Phenomenal bed and excellent customer support!)”

The Novosbed brand

Posted by Jay from Renton, WA on February 5, 2016

Never thought I'd be buying a bed from a website, but after numerous disappointments buying from mattress store and reading all the positive reviews on the novosbeds I decided to try my luck and buy the Queen medium firm (Aria) model. Suffering from sciatica about 8 years ago I have … →

“Sleep Number Innovation iLE bed - 356075 (This one is just right!)”

The iLE bed model from the Sleep Number Innovation Series line by Sleep Number

Posted by Charles from Rancho Mirage, CA on February 19, 2019

Not sure what the negative reviews are for, this is an awesome product. We spent about two hours in the Sleep Number store and got to know all we could about the mattress before making this kind of investment. We settled on the iLE and are very happy that we … →

“Loom & Leaf Relaxed Firm - 43709 (Love our Loom & Leaf)”

The Loom & Leaf Relaxed Firm model by Loom & Leaf

Posted by Theresa from Flint, TX on February 13, 2016

I couldn't wait another day to share our L & L experience. We had a 10 year old coil mattress that was causing us much pain and grief each night. So like many, we began our search for a new mattress. I am thrilled we chose as we did and … →

“IKEA HESSTUN - 71256 (I liked it better out of the bag)”

The HESSTUN model by IKEA

Posted by Joann from Deltona, FL on July 14, 2016

I have had this mattress (spring version) for two or three months - plenty of time to break it in. To be honest, I liked it much better right out of the bag. It is not a rolled mattress - comes full sized in a well-packaged bag. It was firm … →

“Nest Bedding Love Bed Medium - 75222 (Returned the mattress)”

The Love Bed Medium model from the Nest Bedding Love Bed line by Nest Bedding

Posted by Griffin H from Saint Petersburg, FL on August 4, 2016

We returned the mattress and took advantage of the manufacture's refund policy. The manufacture kept their word and gave us a 100% refund. Although the mattress was not for us, the company was honest. →

“Nest Bedding Alexander Signature Hybrid Medium (2015-2020) - 75242 (Surprisingly wonderful!)”

The Alexander Signature Hybrid Medium (2015-2020) model from the Nest Bedding Sparrow Hybrid line by Nest Bedding

Posted by John G from Haddonfield, NJ on August 4, 2016

We researched quite a bit and learned about Nest Bedding through Sleepopolis. The online mattress companies as a whole offer great value and generous return policies. The Alexander Hybrid seemed to be exactly what we wanted, the best of the foam mattresses with the added support of the coils, and … →

“Nest Bedding Alexander Signature Hybrid Medium (2015-2020) - 75368 (Hip Pain)”

The Alexander Signature Hybrid Medium (2015-2020) model from the Nest Bedding Sparrow Hybrid line by Nest Bedding

Posted by Dwayne N from Harriman, TN on August 5, 2016

I weigh 225# most of it is in the middle and I'm a 100% side sleeper. Today is day 39. This mattress was great for the first few days, then started causing pressure pain at the hip which seems to be getting worse. Wife don't like the top cover, the … →

“Nest Bedding Alexander Signature Soft - 77662 (i send back or return everything!)”

The Alexander Signature Soft model from the Nest Bedding Alexander Signature Series line by Nest Bedding

Posted by Frank D from Kings Mountain, NC on August 16, 2016

I am someone with high standards. I bought your mattress because of the return policy knowing full well I would be unsatisfied and return it. I tried many mattresses in stores and could not find one that was just right. So after reading a lot.. I mean a lot of … →

“Novosbed Medium - 71390 (Love this mattress)”

The Medium model by Novosbed

Posted by Teri from Guelph, ON on July 15, 2016

We were reluctant to order a mattress online from a company with which we were not familiar, but after doing some web research, seeing all the good reviews from external sites, and having the 120-day return policy, we decided to give it a try. We are glad we did as … →

“Nectar 1.0 (2016-2019) - 286275 (Addicted to my bed!)”

The Nectar 1.0 (2016-2019) model by Nectar

Posted by Eileen from Katy, TX on June 22, 2018

My daily wake up time is 4:15 am due to early morning workouts so I need the most restful sleep I can get. With my other mattress, I was waking up 3-4 times a night and trying to work out in the morning was frustrating. I had had enough and … →

“WinkBed Luxury Firm (2016-2021) - 370988 (Perfect compromise)”

The Luxury Firm (2016-2021) model by WinkBeds

Posted by Neil B from Chicago, IL on April 27, 2019

In store mattress shopping was super frustrating and confusing, so we decided to start looking on line. I cross compared every mattress company I could find and realized Wink was the perfect compromise- Value, quality, inner spring with memory foam, made in America, great return policy. We purchased Wink's "Luxury … →

“Brooklyn Bloom Hybrid - 510618 (Supportive, But Too Firm...& Greenwashing)”

The Brooklyn Bedding Bloom Hybrid line by Brooklyn Bedding

Posted by Valerie from Pacoima, CA on February 6, 2021

The company was good with returns. They did not hassle me or make it difficult, no delays in processing the return. The mattress seemed well made and the spring system seemed good & supportive. However, it was too firm in the hip area for side sleeping & caused some pressure … →

“Saatva Classic 11.5" Plush Soft - 548697 (Exchanged twice)”

The 11.5" Plush Soft model by Saatva

Posted by Marc from Augusta, GA on September 29, 2021

We got the 14.5 mattress and foundation. Bed was way to tall. Exchanged top mattress for 11.5 shorter mattress. It was firm not like the 14.5 soft mattress we returned. We then exchanged it for the 14.5mattress with the lower 11.5 foundation. Mattress is soft again with right height. The … →

Complaints for Return Policy

“Stearns & Foster Hotel - 1531 (do not buy)”

The Stearns & Foster Hotel line by Stearns & Foster
Purchased from Macy's

Posted by Joe T from Waxhaw, NC on June 17, 2011

6k mattress, paid half off, still expensive, sucks, in two months such sinkage if you roll to other side of mattress you must roll up hill, they replaced once now for second time say it is normal wear and tear? really in two months, we were told when we bought … →

“Select Comfort Sleep Number 3000 Bed - 1467 (Poor quality and pump replacement is crazy)”

The Sleep Number 3000 Bed model by Sleep Number

Posted by Barry A from Delano, MN on April 25, 2011

I have had the bed for about 8 years or so. The foam dividers are starting to disinegrate and the gray foam is coming apart. One side of the pump went bad I and found out it would cost close to 100 dollars to replace it. I took it apart … →

“Symbol - 1457 (deep depression)”

The Symbol brand
Purchased from Lucky Mattress & Bedding (Littleton, NH)

Posted by Wendy R from Franconia, NH on April 17, 2011

Look at the fine print if you buy one of these lousy mattresses....no money back.....can't return to dealer...can't return to manufacturer.....leaves a deep "body impression" after a week of use, that the dealer says is normal for the "new" materials that are used to make these lousy mattresses......a COMPLETE waste … →

“Serta iComfort Savant Plush - 1956 (Not for women over 50+ !!!!!!)”

The Savant Plush model from the Serta iComfort line by Serta
Purchased from Bernie & Phyl's Furniture (Braintree, MA)

Posted by Lisa K from Belmont, MA on July 11, 2012

This bed does not offer any type of cooling system. The cool gel is sandwiched in between layers. If you want to sweat all night, buy this bed. We bot this bed at Bernie and Phyl's , we saw another type of bed (at another competitor's store) that had the … →

“Beautyrest Classic - 1805 (Not the same bed that was in the store!)”

The Beautyrest Classic line by Beautyrest
Purchased from Mattress Warehouse / Sleep Happens (Alexandria, VA)

Posted by Donna H from Alexandria, VA on March 14, 2012

The bed we tested in Mattress Warehouse on Pickett St in Alexandria VA was nice and firm and very comfortable. The bed that was delivered was NOT the same mattress that was in the store. This bed has a hard rim around the edge and the inside is mushy. It … →

“Southerland - 1406 (Bed Broken in 12 Days)”

The Southerland brand
Purchased from Mattresses Unlimited

Posted by John J from Hiram, GA on March 8, 2011

I bought a new Southerland Brentwood mattress and box spring together. It was like $427, including tax, with $100 taken off the sale price. The mattress has already sagged over 3 inches in the middle when I lie on it after 12 days of use. It's brand new and is … →

“Dormeo Serenite ZenBed - 44984 (i had a really hard mattress for years, was due for a new...)”

The Serenite ZenBed model by Dormeo
Purchased from Sit n Sleep (Culver City, CA)

Posted by Mary J from Culver City, CA on February 17, 2016

i had a really hard mattress for years, was due for a new one. waking up in pain, back and neck, prior condition. went to local mattress store and was desperate for relief, originally purchased tempurpedic rhapsody breeze, i was on a 3 mo trial no fee return,started to have … →

“PedicSolutions - 1772 (horrible!!!)”

The PedicSolutions brand
Purchased from QVC

Posted by Tina B from Highland, IL on February 17, 2012

When I first bought this mattress...feb. of 2010...it was'nt so bad...but after sleeping on the mattress for about 6 months, it started singing in the middle..on the sides and sleeping was becomming more and more difficult....I went back to QVC and explained my problem and they have been jerking me … →

“PedicSolutions 12" Memory Foam - 1463 (My aching back is still aching.)”

The 12" Memory Foam model by PedicSolutions
Purchased from QVC

Posted by Donald C from Isleton, CA on April 23, 2011

I need firmer support and hoped this one would do the job. After 1 - 2 hours sleep I need to turn and it is difficult to roll out of the hole I'm in. I go to bed feeling ok and get will with a low backache that takes an … →

“Sleep Number Classic - 1775 (The worst bed ever! never had back pain until this bed!)”

The Sleep Number Classic line by Sleep Number
Purchased from Sleep Number Bed Store (Altamonte Springs, FL)

Posted by Jennifer C from Winter Park, FL on February 19, 2012

Paid $2499. The day we recieved the bed we were so happy... 30 days in we were in pain. Not just discomfort.. I m talking numb legs, middle of the back pain, shoulder discomfort, I can go on and on. After calling custiomer support they sent us foam pieces to … →

“Christeli - 2129 (NO)”

The Christeli brand

Posted by Anjulee S from Jonesborough, TN on September 29, 2012

DO NOT BUY this. It is not at all like a foam mattress , I wake up with a sore back every day. Feels like a regular bed. If you want to return it you have to wrap it in plastic, find a box to fit the mattress and box … →

“TEMPUR-Contour Rhapsody Breeze - 2572 (Returning a Bed for Credit)”

The Contour Rhapsody Breeze model from the TEMPUR-Contour Collection line by TEMPUR-Pedic

Posted by Sandie K from Sausalito, CA on March 18, 2013

We order the Rapsady Breeze at the recommendation of the Temperpedic Sales Rep, he said it was the best for people with back issues and cooler than the other beds. It was hard as a rock, when I called tempurpedic they said to walk on it, knee it and then … →

“Corsicana - 2624 (Forty year old mattress/better than this one)”

The Corsicana brand

Posted by Earlene B from Doss, TX on April 15, 2013

The salesman at "Bluebonnet Furniture" went way beyond his description of this Corsiana mattress and hoe it had 720 coils and I would never feel your partner getting in and out of bed. He just failed to say that it would be much softer,when you remove the plastic that it … →

“King Koil - 2640 (### Do NOT buy King Koil or any Comfort Solutions Product)”

The King Koil brand

Posted by Christian B from Bethlehem, PA on April 23, 2013

We purchased a mattress, had major problems with it within the first month. The King Koil product that we purchase was manufactured in Florida by Dixie Bedding. Our Comfort Solutions product, King Koil Exquisit, was anything but exquisite as we observed major product defects within the first month of owning … →

“Serta iComfort Insight - 2694 (WHat the salesman won't tell you)”

The Insight model from the Serta iComfort line by Serta

Posted by Jim M from Visalia, CA on May 29, 2013

I hate this mattress. I like a firm mattress; we got the firmest one available. Felt great at the store. The salesman didn't explain anything about a "break-in" period, whereas, after a while the mattress gets softer and softer. While you sleep, the mattress will compress forming a deep trench … →

“Serta - 2795 (The bed sank )”

The Serta brand

Posted by Tammy G from Logan, UT on July 28, 2013

After 6 months the bed sank in the middle 2 " Serta came and measured it so we get a new bed They didn't give me the credit on the full amount to replace it so we had to pay the difference .for the same mattress. →

“Christeli - 2808 (Good mattress, great customer service!)”

The Christeli brand

Posted by Noreen S from Winchendon, MA on August 6, 2013

I purchased the Tiffany Queen mattress and the adjustable Ergo 3 bed from Christeli in in July because I have serious degenerative Disc Disease and thought this mattress would help. The mattress arrived a week before the bed. Overall, I am very happy with the adjustable bed, although I do … →

“Pure LatexBliss Nature - 2894 (Regrets)”

The Nature model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
Purchased from BILTRITE Furniture-Leather-Mattresses (Greenfield, WI)

Posted by Gary A from Waukesha, WI on October 2, 2013

We purchased the Pure Latex Bliss 'Nature' model. At the store, it seemed perfect. At home, it's just too firm. The bed feels great for the first hour or two. But, once you get past that amount of time, it feels too firm on the shoulders and hips. So, you … →

“Macybed Grand Extra Firm Tight Top - 2898 (Bed sags after 25 DAYS!)”

The Grand Extra Firm Tight Top model by Macybed
Purchased from Macy's

Posted by Sara B from Scottsdale, AZ on October 5, 2013

This bed is manufactured by Corsicana for Macy's. I had it for 25 DAYS and it was sagging! Macy's sent out a guy to measure the sag, and said since it was an average sag of 3/4 inch on both sides, it was to manufacturer's standards. I am returning to … →

“Zenhaven Luxury Plush - 101042 (clouds are hard and bumpy so this fits that description)”

The Luxury Plush model by Zenhaven
Purchased from Zenhaven

Posted by Angelica P from Cedar Grove, WI on December 26, 2016

I thought this bed would improve our sleep quality but it has not. I called about concerns and was told to give it some more time as we'd been traveling so much after receiving the mattress. What I wasn't told was that our time to return or exchange the mattress … →

“Spring Air - 2988 (DON'T BUY IT!!!!)”

The Spring Air brand

Posted by Judy J from Bethlehem, PA on December 4, 2013

We received our first Spring Air Queen Midnight Trance mattress and box spring on 10/23/13. 2 days later when I made the bed, I noticed there were "dips" on both sides of the mattress where my husband and I sleep and a "mound" in the center. I pulled everything off … →

“Corsicana - 3214 (BEWARE...DO NOT DEAL WITH THIS COMPANY)”

The Corsicana brand

Posted by D B from Buford, GA on April 19, 2014

Corsicana bedding. What a piece of Crap for a mattress. It only took us 8 months to get a mattress replaced that was 2 years old and junk. The sides broke down and they made us jump through hoops just to get a new one sent. Then the salesman in … →

“Sealy Posturepedic Linen Sand - 14676 (Price Reasonable but Support and Comfort Lacking )”

The Linen Sand model from the Sealy Posturepedic line by Sealy
Purchased from Rooms To Go

Posted by Leas from Deerfield Beach, FL on June 8, 2015

Although I prefer a firm mattress, there is not proper body support or comfort to this mattress . Although when you press down on it with your hand it has 'give', it feels like a board to sleep on. My previous mattress, a Beautyrest of the same price range was … →

“Restonic - 3947 (Reocemmended by local they stand behind it NOT TRUE)”

The Restonic brand

Posted by J from Katy, TX on August 29, 2014

Bed has obviously dividits and area where the mattress just sunk in . This was apparent within two weeks of buying. There were oblvious sunken areas and crates reminded me and my teenage sons friends who laughed seeing it of the moons service →

“PranaSleep Lotus - 1490 (Pain in the back)”

The PranaSleep Lotus line by PranaSleep
Purchased from City Mattress (Boca Raton, FL)

Posted by D. M from Boca Raton, FL on May 10, 2011

Sunk 1" on my twin mattress and 3/4" on other household members full mattress within 3 months. City Mattress will not replace or refund until it is 1.5". I have a herniated disk and have been visiting the chiropractor 2 times a week. We spent $3,500 on these 2 beds … →

“PranaSleep Lotus - 1958 (Mattress Sinks Fast)”

The PranaSleep Lotus line by PranaSleep
Purchased from City Mattress (Buffalo, NY)

Posted by Mark M from Buffalo, NY on July 12, 2012

I purchased the mattress from City Mattress because the pillow top I bought from them 5 years ago sagged in the middle. Guess what, the prana sunk 3 months after we bought it. Of course, I'm just past the 90 day exchange policy! Won't be buying from City Mattress again!!! →

“Origins - 3624 (Broke down in less than 6 months)”

The Origins line by International Bedding

Posted by Jesse from Scottsdale, AZ on July 20, 2014

Expensive, Huge "Crater" body impressions, Lumps developed, Store didn't want to take it back, Broke down extremely quickly. Appears cheaper materials for an expensive retail cost. Definitely not satisfied. Store gave me a really good price and was helpful when shopping but didn't seem to want to return the mattress. … →

“Pure LatexBliss Nutrition - 3625 (I'm with J I from Simcoe. Painful, overpriced, and no help)”

The Nutrition model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
Purchased from Beds Unlimited

Posted by Brandon from Santa Clarita, CA on July 20, 2014

I too went over my budget to buy what was supposed to be the answer to all my sleep needs. What felt ok in the site feels rock hard and uncomfortable in my home. I couldn't afford the restocking fee, was told I needed was to break the bed in, … →

“Pure LatexBliss Nature - 3628 (This bed is way too hard. )”

The Nature model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
Purchased from BILTRITE Furniture-Leather-Mattresses (Greenfield, WI)

Posted by Jule from Milwaukee, WI on July 22, 2014

I purchased the Pure Latex Bliss (Nature model) bed 4 months ago thinking that is would be more supportive and comfortable than a memoryfoam, because, it uses the pressure of the body to support rather than heat like the memoryfoam. Now I am so sorry that I bought the latex … →

“Ethan Allen Cara Firm - 4309 (Horrible Investment)”

The Cara Firm model by Ethan Allen
Purchased from Ethan Allen (Chandler, AZ)

Posted by Mary from Mesa, AZ on November 26, 2014

We have purchased furniture from Ethan Allen in the past and love the quality of furniture. I guess that is the key - furniture - NOT bedding. I was told this particular CARA mattress was very firm and a good quality. It is HORRIBLE, sagging in the middle - haven't … →

“Serta iSeries Commendation Pillowtop - 3919 (Doesn't last more than months)”

The Commendation Pillowtop model from the Serta iSeries line by Serta
Purchased from Gardner White Furniture

Posted by Evan G from Waterford, MI on August 15, 2014

The spots where my wife and I sleep have sagged and after a few hours each night your sunk too far to move. As a result the center has a hump. We have tried to have it replaced but the retailer is telling us it's not "bad enough" for warranty … →

“Simmons Beautyrest Recharge Matthews Beach Plush PillowTop - 3935 (POORLY MADE MATTRESS)”

The Matthews Beach Plush PillowTop model by Beautyrest

Posted by Joshua M from Columbus, OH on August 22, 2014

i am now having this mattress replaced for the 3rd time under warranty. initial purchase was 6 months ago. after two months, the mattress would sag horribly and has been inspected and deemed outside of manufacturers specifications, and each time replaced. will continue this trend i'm sure until a new … →

“Serta iComfort Prodigy Plush - 3669 (Love it!!!!!! Sleep great)”

The Prodigy Plush model from the Serta iComfort line by Serta
Purchased from Gardner White Furniture

Posted by Patricia M from Utica, MI on August 1, 2014

Love it!!!!!! Sleep great →

“Symbol - 3943 (Horrible experience do not purchase this mattress)”

The Symbol brand

Posted by Marie from Trimble, MO on August 26, 2014

We purchased a Symbol mattress in March 2013. After 3 month we experienced indents of 1 inch in the mattress were our bodies made contact. I contacted the manufacturer and was told the indents had to be 2 inches. I have never had problems with my back before, Since I … →

“Serta iSeries - 3737 (Bad experience with this purchase)”

The Serta iSeries line by Serta
Purchased from Gardner White Furniture

Posted by Rita S from New Baltimore, MI on August 5, 2014

Initial iComfort was perfect in the store, too hard when new one delivered. Second bed was just right in the store, too soft after 2 weeks of use. Had to go thru MAJOR corporate grief to get an exchange allowed for the 3rd mattress, and add more money to the … →

“Restonic - 3777 (Way harder)”

The Restonic brand
Purchased from Gardner White Furniture

Posted by Aaron T from Washington, MI on August 6, 2014

The bed delivered felt like an entirely different bed than the one in the show room. Way way more firm, hard. We thought we were delivered the wrong one initially but the tag on it was correct. I still think the wrong tag was added to this bed when it … →

“Serta iSeries Commendation Pillowtop - 3796 (Mattress Dissatisfaction)”

The Commendation Pillowtop model from the Serta iSeries line by Serta
Purchased from Gardner White Furniture

Posted by Teressa W from Oak Park, MI on August 6, 2014

We returned an I Comfort mattress as it was too soft. Gardner White's mattress warranty allowed us to return the mattress for another at no extra charge. We explained to the salesman hat we needed a firm mattress. The salesman appeared upset the we returning the I Comfort mattress. We … →

“Simmons Beautyrest Elite Smyrna Luxury Firm Pillowtop - 16910 (Terrible Durability)”

The Smyrna Luxury Firm Pillowtop model from the Beautyrest Elite line by Beautyrest

Posted by Crystal from New Market, MD on July 13, 2015

We've had to replace this twice already mattress within 4 months of sleeping on it because the top layer of material became detached from the rest of the mattress resulting is lumps all over the bed. Simmons replaced it the first two times but now refuses stating insufficient bed frame … →

“Restonic TempaGel Relax - 4185 (Good for pressure on shoulders--awful for back pain)”

The Relax model from the Restonic HealthRest line by Restonic

Posted by Sherri from Dayton, OH on September 24, 2014

purchased bed 1 week ago....immediate increase in back pain--but my shoulders felt better ---hoped back pain would improve--IT HASN'T --and the store has a no return policy so I'm out $1,000 plus.....may have to sleep on the couch which is deplorable since I have a pricey bed I can't use. … →

“Therapedic - 4219 (Big Mistake)”

The Therapedic brand

Posted by Wendy from Castleton On Hudson, NY on October 5, 2014

At first this mattress was comfortable. That didn't last long! I have a huge hump in the middle of the mattress. Big bulges throughout. My husband who weighs 195 has a massive concave on his side of the bed. Don't buy this mattress!!! BIG DISAPPOINTMENT. →

“Simmons W Hotels Pillow Top - 4224 (Warranty not honored!)”

The W Hotels Pillow Top model by Beautyrest

Posted by Stacey from Boxford, MA on October 9, 2014

Our king size W Hotel Bed by Simmons from Sleepy's arrived on 6/16/13. We had slept on them in hotels and loved them. However, this one seemed a little off from the beginning but we thought perhaps it was just a matter of breaking it in. Unfortunately, a year and … →

“Kingsdown Duet - 4226 (Kingston Bed is slanted on one side )”

The Kingsdown Duet line by Kingsdown

Posted by Stokes M from Mount Vernon, OH on October 9, 2014

We bought a kingsdown mattress. I noticed that one side seemed slanted and I felt like I was rolling off the side. We had a inspector come out from Kingsdown who indicated that the bed was in fact 1" lower on one side of the bed. You can actually see … →

“Pure LatexBliss Beautiful - 4336 (worst warranty and customer service ever.)”

The Beautiful model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss

Posted by Jason from Windsor, VA on December 10, 2014

Bought mattress and a topper from these people and what a mistake. The mattress overpriced as you probably already know from other posts but a bit firm for me so bought the topper as well 400. After 6 months the zipper on the cover for topper simply fell off its … →

“Christeli - 101463 (Not as advertised)”

The Christeli brand

Posted by Lizzy C from Chillicothe, IL on December 27, 2016

This company prides itself on comparing themselves to temperpedic but the mattress doesn't come close. The mattress is advertised as a cool sleeping mattress. It slouches on the sides and is very hot to sleep on. The don't have any return policy, only an exchange for another junky mattress. If … →

“Simmons Beautyrest Recharge Classic Candace Plush - 4638 (Lumpy After 3 Months)”

The Candace Plush model from the Beautyrest Recharge line by Beautyrest

Posted by Paulette on December 26, 2014

This mattress developed a major lump about 3" high, 6" wide and 18" long after only 3 months. Having problems getting warranty respected by retailer - had to contact manufacturer directly. What a rip-off →

“Simmons Beautyrest Recharge Classic Mitzi Plush Pillowtop - 15313 (disappointed customer)”

The Mitzi Plush Pillowtop model from the Beautyrest Recharge line by Beautyrest

Posted by Crystal S from Grand Prairie, TX on June 18, 2015

I bought my mattress at a mattress firm in dfw tx, it was a floor model and I paid $600 for it. It was pretty comfy when I first got it. After a year and 3 months it sinks in the middle and the pillow top has separated in the … →

“Snuggle Home - 314973 (Not Happy)”

The Snuggle Home brand

Posted by Victoria from Union, KY on September 22, 2018

My husband and I went to Snuggie on Mall Road in Florence KY. We purchased 2 twin extra land mattresses. The next day my chiropractor suggested a sleep number bed. I drove to Snuggie to get my money back. The sales person talked me and my husband into keeping our … →

“Eclipse - 12949 (Eclispe receives "F" rating from New Jersey BBB)”

The Eclipse brand

Posted by Tom from Brick, NJ on May 11, 2015

Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given … →

“Five Star Callaway Euro Top - 13100 (horrible mattress)”

The Callaway Euro Top model by Five Star

Posted by E on May 14, 2015

Off gassed, smelled horrible for 3 weeks, could not use it, had to air out, then within 3 weeks hips and shoulders hurt and left impressions ..JCP , 5 months alter being notified sent someone to measure mattress! How it measures and how it sags when lying on it re … →

“Simmons Beautyrest Recharge Classic Candace Luxury Firm - 14014 (Replaced THREE times!!)”

The Candace Luxury Firm model from the Beautyrest Recharge line by Beautyrest

Posted by K on May 27, 2015

Third replacement mattress now has a huge bump in the middle. I have called company 2 times and left messages. No return calls. Tried claim form on line through NFM, does not go through!!! VERY frustrated will never have another mattress from them again. →

“Serta iComfort Insight - 15690 (awful)”

The Insight model from the Serta iComfort line by Serta
Purchased from Raymour & Flanigan (Lake Grove, NY)

Posted by Jessica from Coram, NY on June 27, 2015

we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was … →

“Southerland Collection - 6996 (Ridiculous service and quality)”

The Southerland line by Southerland

Posted by Kan from Reno, NV on January 26, 2015

Never eveer nuy this product Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied I will buy a air mattress but not this brand New house to sort now and will not go near this brand - absolutely shocking worse … →

“Kathy Ireland European Country Porte de Jardin Pillowtop - 14027 (sinking on both sides months after purchasing)”

The Porte de Jardin Pillowtop model from the Kathy Ireland by Therapedic line by Therapedic

Posted by Sheila from Heathsville, VA on May 27, 2015

I have 2 3.5 inch dents in the mattress, and our backs are killing us. No help from company, an unfortunately we don't have money to replace right now. Horrible mattress!! →

“Englander Energy Health - 7423 (Do not buy an Englander Bed)”

The Englander Energy Health line by Englander

Posted by J D from Arroyo Grande, CA on February 5, 2015

This bed has a good written guarantee, but the company has their own description of what unacceptable means. The bed has a large hump in the middle about three inches high, separating man and wife. The company says this is natural and not to be an issue. They refuse to … →

“Sweda Memory Foam - 8248 (Worst bed ever! Hip, shoulder & back pain since getting bed)”

The Sweda line by Lady Americana
Purchased from Russell's Furniture (Santa Clara, CA)

Posted by Norma from San Jose, CA on February 17, 2015

This mattress will swollow you whole! If your lucky enough to get out of the hole after hoisting yourself up and straining your shoulders, you will roll out onto the floor as there is zero edge support. This was not fun as a child and dangerous as an older adult. … →

“Southerland Collection - 8584 (Worst mattress I have ever purchased.)”

The Southerland line by Southerland
Purchased from Bassham Furniture (Fallon, NV)

Posted by Stacey from Ely, NV on February 23, 2015

This mattress started sagging two weeks after purchase, both sleeping sides of the bed had deep troughs in it causing both my husband and I back pain and lack of sleep. I took it back to the furniture store where I purchased it from after 2 months, to be treated … →

“Corsicana Harmony Canberra Pillowtop - 8655 (Avoid Carsicana Cranberra)”

The Canberra Pillowtop model by Corsicana
Purchased from Arkansas Furniture (Hot Springs, AR)

Posted by Wayne from Hot Springs National Park, AR on February 25, 2015

Cheaply constructed, doesn't hold up, factory offers zero warranty assistance, refers you back to dealer so they can try to sell you another one under the guise of a prorated warranty. →

“Serta iComfort - 15755 (warranty is not what they proclaim)”

The Serta iComfort line by Serta

Posted by Elaine D from Lakewood, WA on June 27, 2015

my mattress 1800$ just for the mattress in 3 years has significantly sagged i paid them 35$ to come out and see it the guy in front of me measured a sag of 7 inches deep into the bed and 4 inches high. when they came out he took some … →

“Spring Air Back Supporter Night Plush - 9410 (No. Just no.)”

The Night Plush model from the Spring Air Back Supporter line by Spring Air

Posted by Irene from Bel Air, MD on March 10, 2015

I spent $1000 on a spring air mattress expecting it to help me sleep better and last LONGER THAN A FEW MONTHS.I've tried to have them replace it but they tell me that almost an inch sagging in the middle is normal body impression after only A FEW MONTHS. They … →

“ObusForme - 10319 (Obus forme mattress)”

The ObusForme brand
Purchased from Storey Furniture (Sault Ste. Marie, ON)

Posted by Brenda from Sault Ste Marie, ON on March 24, 2015

Very poor. Have had back and hip pain since owning mattress resulting in treatment by a chiropractor. No matter the sleep position, I get back pain. Thought it was maybe me. Returned to sleeping on my old mattress. Pain went away within one night. Remained on old mattress for 3 … →

“iSleep Sleep Adjustment Bed - 10770 (Terrible bed. Did not honor refund either.)”

The Sleep Adjustment Bed model by iSleep

Posted by Kari from Rock Springs, WY on March 31, 2015

Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was … →

“RedBed A Night in Tunisia Plush - 11917 (Too Firm)”

The A Night in Tunisia Plush model by RedBed
Purchased from City Mattress (Buffalo, NY)

Posted by C from Buffalo, NY on April 19, 2015

I'm a side sleeper and had a very soft mattress for 16 years. I had a purchase a new mattress as it wasn't giving me any support. I was deciding between this mattress and another brand. Beware that what you feel in the store for softness is not what you … →

“Simmons Beautyrest Black Kameryn Tight Top Plush - 11992 (Buyer Beware - Foam Does NOT 'Loosen Up')”

The Kameryn Tight Top Plush model from the Beautyrest Black line by Beautyrest
Purchased from Macy's (Tukwila, WA)

Posted by Andrea from Kent, WA on April 21, 2015

If you like a very firm mattress, this is for you! I bought this mattress because I have a very bad lower back - degenerated lumbar disks and need good support. I'm 5'9", 130 lbs. This mattress has a lot of foam on the top above it's firm coils and … →

“Aireloom Handcrafted - 18691 (It's a SICK joke!)”

The Aireloom Handcrafted line by Aireloom

Posted by Andrew from Minneapolis, MN on August 7, 2015

Way too much money for a terrible quality mattress. Right from the beginning it's been night after night of restless sleep and every morning when my wife and I wake up we have terrible back pain. Would not give to a homeless man I would feel terrible for him. It … →

“Luxi 3-in-1 - 315876 (STILL no refund - don't trust the guarantee)”

The Luxi 3-in-1 model by Luxi

Posted by Michael from Kaneohe, HI on September 25, 2018

I purchased the Luxi 3 in 1 Queen mattress in February of this year and while it was not terrible it was too soft with no edge support and I often woke up with back pain. I tried all three configurations for about a month each and none of them … →

“Stearns & Foster Core Lily Rose Luxury Plush - 21117 (S & F Lily Rose- Like sleeping in a valley)”

The Lily Rose Luxury Plush model from the Stearns & Foster Core Collection line by Stearns & Foster
Purchased from Mattress Firm

Posted by Susan from Miami, FL on September 3, 2015

We have been very disappointed with the Sterns & Foster Lily Rose mattress. We notice the sagging less than a year after we got it (I only weigh 115 lbs). it is like sleeping in a valley. I would not recommend this mattress. It is very expensive and you cannot … →

“Serta iComfort Vivacious Everfeel - 22128 (I wish I had heeded the warnings.)”

The Vivacious Everfeel model from the Serta iComfort line by Serta

Posted by Beth on September 11, 2015

I purchased the Vivacious Everfeel iComfort bed, and it was great for nearly a year. I'm a plus-sized woman, and discovered approximately a month ago that my side of the mattress (we rotate this mattress REGULARLY) was sagging to the point where my butt would sink all the way down … →

“Sleep to Live - 22863 (Worst buy I ever made, it was a $ 8,000.00 mistake.)”

The Sleep to Live line by Kingsdown
Purchased from Bob Mills Furniture

Posted by Robert from Harker Heights, TX on September 21, 2015

Don't trust the in store computer sleep surface diagnostic test. The printout said my wife needed a Med. Firm (Blue) I needed a Extra Firm (Red). Bob Mills could provide this dual surface requirement in multiple sizes, but none are kept in stock. We ordered a Cal. King with the … →

“Serta iComfort Insight - 23595 (Upsetting purchase )”

The Insight model from the Serta iComfort line by Serta

Posted by Lee from Grove City, PA on September 29, 2015

Spent a lot of time searching for a new bed before deciding on the iComfort mattress. Spent far more money for what I thought would provide a comfortable nights sleep. After a week I have yet to spend an entire night in the bed. The mattress is far firmer than … →

“Badcock Legends Signature Luxury Cloud - 84053 (Poor quality for price)”

The Luxury Cloud model from the Badcock Legends Signature line by Badcock

Posted by Elizabeth from Tallahassee, FL on September 7, 2016

Told by salesperson they would have representative look at twice, no one ever showed up or even contacted us. Went to store and was told they would replace, still waiting, and waiting, etc. →

“Luxi 3-in-1 - 324643 (Never received refund after mattress was returned)”

The Luxi 3-in-1 model by Luxi

Posted by Adam H from San Francisco, CA on October 29, 2018

Our initial interaction with the company was great, but unfortunately the mattress didn't work out for my wife and I (it caused back pain). Our main issue, however, is the fact that the company has still not issued us a refund for the mattress we returned/donated, despite the fact that … →

“Jamison - 199938 (DITCH LIFE)”

The Jamison brand

Posted by Andrea from Gallatin, TN on October 26, 2017

Purchased the La Jolla Jamison mattress and box spring from Gibson furniture in Gallatin, TN in Feb 2017. Big sell on the fact that Marriott hotels use them. The very first night, my arms fell asleep. The second night, my hip feel asleep and I felt like I was in … →

“Serta Perfect Sleeper Elite Gentle Mist Firm Tight Top - 46307 (horrible mattress, the Serta and Macy companies are horrible)”

The Gentle Mist Firm Tight Top model from the Serta Perfect Sleeper line by Serta
Purchased from Macy's (Champaign, IL)

Posted by Lainey from Philo, IL on February 23, 2016

We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. … →

“Christeli - 164947 (Two Pieces Of Foam That Keep Slipping Off)”

The Christeli brand

Posted by Gary from San Diego, CA on July 22, 2017

Mattress is made of two Pieces Of Foam That Keep Slipping Off each other. It is a ridiculous that it is made of two pieces that cannot be joined except by a couple of buttons. It is so soft that when you sit on the edge you sink in and … →

“Corsicana Harmony Chadwick Pillowtop - 46319 (This mattress didn't last 6 months.)”

The Chadwick Pillowtop model from the Corsicana Harmony Collection line by Corsicana

Posted by Alice H from Carrollton, TX on February 23, 2016

The mattress got lumpy and warped in 6 months. I will never buy this brand ever again! I spent around $600 bucks for a queen mattess that didn't last a year! This mattess is cheaply made and is a waste of money. →

“Christeli - 145483 (No returns allowed after their "trial")”

The Christeli brand

Posted by Ashima from Hollis, NH on May 24, 2017

All other online mattress retailers offer a clear return policy on their site. Almost all include free shipping and free returns so you can truly test out their product before you commit. Christeli offers a sleep "trial" but will only exchange a mattress not allow returns. They obviously don't stand … →

“Sleep Inc BodyComfort Elite 5000 14 Inch Luxury Firm - 327817 (Worst purchase)”

The BodyComfort Elite 5000 14 Inch Luxury Firm model by Sleep Inc

Posted by Sarah from Burton, MI on November 10, 2018

For the first 3 nights this mattress was heaven. After that there is a visible sag and we wake up with sore backs every day. There are no returns so unless you like your bed imprinted within days I would not purchase thos mattress ever again. →

“Purple Original - 186172 (Feelt like I got hit by a truck, warranty walk around)”

The Purple Original model by Purple
Purchased from Purple

Posted by Shaena from Clarksville, TN on September 13, 2017

I purchased the mattress and it arrives on May 8th of this year. I was in incredible pain for the first month using the mattress. It is recommended to try sleeping on the mattress for a few weeks before really forming your opinion of it, since memory foam is something … →

“Christeli - 46391 (We purchased three Christeli Mattresses and adjustable ba...)”

The Christeli brand

Posted by Debbie from High Ridge, MO on February 24, 2016

We purchased three Christeli Mattresses and adjustable bases and received them in November. The Madeline brand was perfect for my disabled mother, however, my husband and I ordered the Palais Grand Royale series and are very unhappy with how hard it is for us to sleep upon. It is entirely … →

“Simmons BeautyRest Classic Harmony Pillowtop - 89228 (The gel top started shifting the first year.)”

The Harmony Pillowtop model from the Beautyrest Classic line by Beautyrest

Posted by Gina from Winter Springs, FL on October 6, 2016

I thought this bed would be perfect after my back surgery. Now all of the foam and gel layers have shifted. There is a big lump in the middle,so you roll to either side. It buldges out on both sides about 5 inches. For a very expensive mattress it's not … →

“DreamCloud (2017-2019) - 363186 (Anything but a dream...)”

The DreamCloud (2017-2019) model by DreamCloud

Posted by Hilary from Saint Petersburg, FL on March 20, 2019

BUYER BEWARE: This is officially the worst company I have EVER purchased anything from and their product is manufactured in China and mediocre at best. The edge support on this mattress is non-existent - when you sit on the side of this bed, you practically fall off. I purchased a … →

“Sealy Posturepedic - 25460 (Not at all like what's in the store)”

The Sealy Posturepedic line by Sealy

Posted by Large from Red Bank, NJ on October 21, 2015

Horrible experience - the mattress felt pretty soft (it is a firm mattress, but I like a little plush) in the store, but when it arrived at home, it's hard as a rock. Manufacturing defect? Sears was NOT good about returning it, nor was Sealy. Apparently, their warranty doesn't cover … →

“Personal Comfort Advanced - 122474 (DONT EVER BUY A PERSONAL COMFORT BED!)”

The Personal Comfort Advanced line by Personal Comfort

Posted by Emma from Atlanta, GA on March 1, 2017

We compared this to a sleep number and were excited to pay so much less for it. We are beyond disappointed! We paid $1649 for an air mattress you can but at Walmart for $69! Its terrible and the company wont take the product back. They wont return calls, wont … →

“Stearns & Foster - 27872 (They don't stand behind their product)”

The Stearns & Foster brand
Purchased from Ashley Furniture Homestore

Posted by Carole from Bel Air, MD on November 17, 2015

Bed has no support on one side - submitted a claim - they denied - we were told they would replace if product is damaged - they really don't care →

“Ashley Sleep Ellis Bay - 83699 (Very Uncomfortable Feels like a thick hammok that absorbs bo)”

The Ellis Bay model by Ashley Sleep

Posted by Andria from Jacksonville, FL on September 5, 2016

Very upset I wasted money on a mattress that gives me more pain than relief. The company won't refund me either after they said there is a lifetime warranty. →

“Nest Bedding Alexander Signature Medium (2015-2020) - 85449 (Over-hyped Marketing)”

The Alexander Signature Medium (2015-2020) model from the Nest Bedding Alexander Signature Series line by Nest Bedding

Posted by Ian from Colorado Springs, CO on September 13, 2016

When asking about returning the product, customer service wants me to send it to a donation center. I do not have a center here that will take beds. Unfortunately, I was not able to return and get my refund. For the price paid, I thought I will get something better … →

“Nest Bedding Alexander Signature Hybrid Medium (2015-2020) - 85919 (Not a very good bed, questionable customer service.)”

The Alexander Signature Hybrid Medium (2015-2020) model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
Purchased from Nest Bedding (Albany, CA)

Posted by Michael B from Oakland, CA on September 15, 2016

Like another reviewer here, my mattress began to sag and feel uneven in various spots within the first three months of owning the bed. I tried to swap the bed out within the 100 day comfort guarantee period but was given a lot of run around, including being told I … →

“Nest Bedding Alexander Signature Series - 117793 (Frustrating Nest Bedding Experience)”

The Nest Bedding Alexander Signature line by Nest Bedding

Posted by John from Brooklyn, NY on February 18, 2017

My wife and I really, REALLY wanted to like our mattress from Nest Bedding. It seemed like the ideal mattress for us as we considered our health and our family's. However, the main goal of a good mattress is that it also actually has to be comfortable, and in that … →

“Posh + Lavish All Latex - 86632 (Buyer Beware!)”

The All Latex line by Posh + Lavish

Posted by Nancy from Redding, CA on September 18, 2016

This expensive mattress had 3 defects when I was delivered. This was a split CalKing and one side was an inch higher than the other side. One side was fairly soft...not nearly as soft as the showroom model, but not too bad. The other side was soft in some places … →

“REM Sleep Paradise - 69145 (DON'T Fall for the home show pitch!!!)”

The Paradise model by REM Sleep

Posted by Jody from Metairie, LA on July 4, 2016

I am usually one who does not make impulse purchases, especially $5000 ones. We saw this mattress at a home store and it felt great. Looking back, I now know why the salesman never lets you stay in one position for very long...always changing the base to different settings. They … →

“Christeli - 156676 (no sleep trial! Exchanges only! No returns!)”

The Christeli brand

Posted by Cynthia on June 29, 2017

I was misled by the salesman about returns and neglected to click on their return policy. There is none. Many companies allow returns. Don't take a chance on christeli! You will be stuck with them or put your money. Really rude. →

“Ashley Sleep Addison Shore - 37429 (Worst mattress ever)”

The Addison Shore model by Ashley Sleep

Posted by Gwendolyn J from Holiday, FL on January 13, 2016

The salesman promised that I would not feel motion when my husband moves in the bed --- real feel is like sleeping in a water bed. The middle sags and causes me back pain. It's only good for a single person to sleep in because the second person really causes … →

“Aireloom - 41293 (Sagged within months, no help from the retailer or Company.)”

The Aireloom brand

Posted by Dana B from Sandy, UT on February 2, 2016

It's just plain not worth the money, 2500 bucks. It sagged within months. The retailer and their inspectors are like the Government, they can't be trusted. The manufacturer just refers complaints back to the retailer, RC Willey in Murray, Ut. Don't take my word for it. Here's what the Mattress … →

“Serta Paula Deen - 41540 (Body impressions make for hard nights sleep)”

The Serta Paula Deen line by Serta
Purchased from Big Lots

Posted by Kaylah from Jacksonville, NC on February 4, 2016

This mattress was supposed to be something great for mine and my husbands back. First off it is way too hard. After about 30 days our body impressions were molded into the mattress on our sides, leaving a huge lump near the middle where we don't sleep. It gets so … →

“Aireloom - 41625 (Do NOT purchase Airloom does not stand behind there product)”

The Aireloom brand
Purchased from Beds and Brass (Laguna Niguel, CA)

Posted by Roben from San Clemente, CA on February 4, 2016

purchased Airloom bed in 2011 for 5K from Sit n' Sleep. 2015 it's sagging on one side. Went into Sit n' Sleep store and sales rep said we purchased a "spare bedroom bed". We were replacing our previous bed due to sagging, Sit n' Sleep honered the warranty and gave … →

“Dutch Craft - 41962 (1 1/2" inpressions are considered normal by the manufacturer)”

The Dutch Craft brand

Posted by Brian from Fort Wayne, IN on February 6, 2016

My wife and I started out with a Dutch Craft memory foam mattress, after one month it had 3/4" impressions that didn't come pop back up even after a whole day of nothing on the mattress. Before we bought it the owner had told us they have an excellent warranty, … →

“Jonathan Stevens - 363383 (Exchange/ return fees excessive)”

The Jonathan Stevens brand

Posted by Debbie from Grosse Ile, MI on March 21, 2019

We wanted to purchase a product made in Michigan so we traveled 3 hours to Jonathan Stevens. About 5 years ago I slept on one of their mattresses at the Amway Grand and it was one of the most comfortable mattresses I had ever slept on. Fast forward to 2019 … →

“Aireloom - 147953 (aireloom daybreak DO NOT PURCHASE)”

The Aireloom brand

Posted by Tom from Romeo, MI on May 30, 2017

I bought an aireloom (daybreak) biggest mistake ever sagged inside of 3 months, Gardner white no help in returning. Still its lumpy with no back support. DO NOT PURCHASE EVER →

“King Koil - 43550 (Worst overpriced mattress I ever owned.)”

The King Koil brand
Purchased from Aaron's (Tampa, FL)

Posted by Sheryl from Tampa, FL on February 12, 2016

I thought it was just me, but from the reviews I have read, I'm not the only one. This mattress tends to shift to one side. I have to turn it once a week to shift the inside padding. Since I purchased it from an outlet store I could not … →

“Sierra Sleep Limited Edition Plush - 44696 (Bed sinks in the center and hard to get out of. No support.)”

The Limited Edition Plush model from the Sierra Sleep line by Ashley Sleep

Posted by Beverly from Auburn, IN on February 16, 2016

When first lying in bed, feels comfortable, but bed slowly starts sinking in the center and it is hard to roll to side of bed or even get out of center of bed, due to sinking. I've never had back pain until sleeping in this bed. Furniture store I purchased … →

“Bowles - 200126 (No returns!)”

The Bowles brand

Posted by Gabrielle from Crestwood, KY on October 27, 2017

This bed is killing my back and, although we tried to return it 2 nights after purchase, there is a no return policy. Do NOT buy from Bowles!! If the bed doesn't work out for you, too bad. You may have spent a lot of money, but you are stuck … →

“Pure Breeze Matt - 221228 (I sleeped on this mattress for three weeks I woke up ev...)”

The Matt model by Pure Breeze

Posted by Sally C from Muskegon, MI on December 29, 2017

I sleeped on this mattress for three weeks I woke up every morning and could barely walk because of lower back pain I put ice on it for about a half an hour then get up and walk around and I feel fine in the middle of the night I … →

“Simmons Beautyrest Platinum Alacazam Luxury Firm Pillowtop - 223841 (Too soft and now have back problems (herniated disc, etc))”

The Alacazam Luxury Firm Pillowtop model from the Beautyrest Platinum line by Beautyrest
Purchased from Sit n Sleep (Los Angeles, CA)

Posted by Spencer S from Los Angeles, CA on January 4, 2018

I was talked into getting this mattress by the sales associate and the "sleep test" at the store I bought it. Ultimately I kept saying I like a firmer mattress. I did receive my new bed frame until nearly 60 days into my return policy so could only sleep on … →

“Purple Original - 236525 (Beware if you buy this bed!!)”

The Purple Original model by Purple

Posted by Angela from Selma, AL on February 6, 2018

I was super disappointed after all the hype that I didn't like this mattress. It was harder than expected and the gel layer was super uncomfortable. Then I tried to return it and expected this to be easy as the company advertises...NOT true! They say they will have someone pick … →

“Nectar 1.0 (2016-2019) - 243402 (Never order, they will never deliver)”

The Nectar 1.0 (2016-2019) model by Nectar

Posted by Kim from Leesburg, VA on February 19, 2018

Ordered mattress back in the middle of January 2017. Accepted that is would not be delivered until February 2, 2018 due to the large number of orders. The 888 number goes unanswered. Only way to get in touch is via the online help. After 4 missed ship dates, requested a … →

“Dream Star - 245983 (Concrete Comfort)”

The Dream Star brand

Posted by Scott from Simcoe, ON on February 25, 2018

We switched to a Memory/Latex foam mattress because we both have bad arthritis and thought a plush latex would help with pressure points. We have had this mattress for just over a year and have not had what I would call a restful sleep. We ordered a Ultra Comfort Plush … →

“Badcock Legends Signature Freedom - 256251 (Hate this mattress and they will not let me rerurn for 30 d)”

The Freedom model from the Badcock Legends Signature line by Badcock

Posted by Lisa P from Fort Pierce, FL on March 23, 2018

I called in 3 days to return and cancel contract amd was told I must suffer for 30 days and they will not let me cancel contract never never again will I go to badcock the store owner said bringing it back was like returning used underwear →

“Sleep Number Innovation iLE bed - 267249 (Don't get a sleep number bed!)”

The iLE bed model from the Sleep Number Innovation Series line by Sleep Number

Posted by Shelley H from Mount Juliet, TN on April 22, 2018

We bought the split top king iLE with adjustable base for 8K. It was delivered (team spoke little English & made my home smell of smoke & BO). They could not get the base to work. I could not understand the delivery guys, he handed me a phone with a … →

“Posh + Lavish Restore - 269827 (Be Aware: This bed sleeps HOT)”

The Restore model from the Posh + Lavish All Latex line by Posh + Lavish

Posted by Rebekah from Asheville, NC on April 29, 2018

The pressure point comfort of this mattress is GREAT. The TEMPERATURE of this mattress is HOT! Sweaty hot. Feels like you're sleeping on a heating pad hot. When you're cold, you can add more blankets. When the mattress is HOT, there is nothing you can do to feel comfortable. Be … →

“Boyd - 283638 (Dont care for foam but read foam is great for adjustable...)”

The Boyd brand

Posted by Shirley from Coatesville, PA on June 12, 2018

Don’t care for foam but read foam is great for adjustable beds. I am so stiff when I get up in the morning. Hard to move around in this bed. Have had more pain then usual. Was toldI get 120 free trial but if I exchange will have to pay … →

“Nectar 1.0 (2016-2019) - 295147 (Do not buy a Nectar Brand mattresses)”

The Nectar 1.0 (2016-2019) model by Nectar

Posted by Julie from Dublin, OH on July 20, 2018

This has been the worst experience ever. I am apparently allergic to something in the mattress so it needs to leave my home. I have used their online chat system, email and phone contact information for the return/refund. What is NOT noted on the website is that they have to … →

“Nectar - 297517 (Terrible Customer Service, Still Waiting for Refund)”

The Nectar brand

Posted by S from Athens, GA on July 28, 2018

I initiated a return of a Nectar mattress on July 3. I was told I would be contacted within 5-10 business days to arrange pick-up of the mattress. No one contacted me. I emailed Nectar to determine why the return process was not proceeding on time on July 19 (11 … →

“WinkBed Luxury Firm (2016-2021) - 300699 (Like sleeping on a pool table)”

The Luxury Firm (2016-2021) model by WinkBeds

Posted by Lori from Powell, OH on August 7, 2018

The bed is extremely heavy, and hard. It doesn't give at all and too painful. →

“Luxi 3-in-1 - 305722 (Luxisleep is a scam)”

The Luxi 3-in-1 model by Luxi

Posted by Elias from Hollywood, FL on August 24, 2018

The mattress was alright for a couple of months then it started to deteriorate fast. Our shapes were carved into the mattress and it lost form. I contacted luxi for a refund and they put me in contact with the CEO of the company and he tried to convinced me … →

“Natura GreenSpring - 398464 (Paid a Fortune for the Worst Mattress I've Ever Owned)”

The Natura GreenSpring line by Natura

Posted by Dian M from Reno, NV on September 1, 2019

I bought this after trying and returning two other mattresses from local companies. Mind you, this return process isn't free - I ended up paying several hundred dollars in return fees. I then started researching mattresses online and found and talked with TheMattressExpert.com He seemed very knowledgeable about mattresses and … →

“Luxi 3-in-1 - 402810 (Luxi Does NOT honor its return policy)”

The Luxi 3-in-1 model by Luxi

Posted by Kyle from Virginia Beach, VA on September 22, 2019

In addition to being charged for pillow that I never received, my wife and I are not satisfied with the mattress and are well within the 100 free trial period. Unfortunately, the company will not respond. Buying a mattress online can be risky move because you have no idea whether … →

“Stearns & Foster Marybeth Luxury Firm - 405026 (Simply awful. I don't sleep on it.)”

The Marybeth Luxury Firm model by Stearns & Foster

Posted by Sandra from Athens, TX on October 4, 2019

I haven't used it in a long time. Had it 5 yrs now. Slept on it, on/off for about 9 months but I was in so much pain that I couldn't function anymore. Tried to return it, exchange, use the warranty with no luck. It's been sitting to the side … →

“Sleeping Organic - 405710 (Sleeping Organic -={SUCKS}=-)”

The Sleeping Organic brand

Posted by Jeremy from Eldred, PA on October 7, 2019

They market this a customized sleeping solution based on your weight and sleep style. What they don't tell you is the wool zip-on mattress encasement is so taunt when you lay on it, that you don't get to sink into the mattress at all. It feels so firm even though … →

“Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop - 46325 (I wake up every morning with back pain it takes 3 to 5 minut)”

The Tranquil Breeze Ultra Firm Pillowtop model from the Serta Perfect Sleeper line by Serta

Posted by Brenda A from Perris, CA on February 24, 2016

Every morning it takes about 3 to 5 minutes from me to straighten up I toss and turn all night long I don't sleep at all sometimes because I can't get comfortable I sleep with six pillows in my bed and I have to prop the pillows around my body … →

“Custom Bedding Luxuria - 409399 (Smaller sleeping area than standard queen size bed.)”

The Luxuria model by Custom Bedding

Posted by Alan from Denton, TX on October 27, 2019

Our older model queen measures 60" wide x 80" long. This Luxuria Queen firm label reads 59" wide x 79" long, but the actual sleeping surface is 57" wide x 77" long. →

“Nectar - 413897 (Like sleeping on the floor!)”

The Nectar brand

Posted by Frank from Greensboro, NC on November 20, 2019

I purchased a Nectar mattress after reading reviews online. The mattress is way too firm for me & is causing me more pain. Their 365 day return policy doesn't start until after you have slept on it for 30 days. Now it is next to impossible to reach someone by … →

“Awara Latex Hybrid (2018-2021) - 416289 (BEWARE refund difficulty! Nice mattress, too firm.)”

The Awara (2018-2021) model by Awara

Posted by Reba from Hopkins, MN on November 30, 2019

Mattress arrived within the expected time (1 week). It was fairly easy to get out of box and set up. No smells. It quality and looks nice. The first night, my back hurt. The second night my partner told me he felt stiff and that the bed was too hard, … →

“TEMPUR-Pedic - 416880 (very low quality and services)”

The TEMPUR-Pedic brand

Posted by SAKLY from Vienna, VA on December 2, 2019

Mattress Warehouse, is a badly run business with horrible customer service and very low quality of mattresses . I paid more than $4,000 for an adjustable up and down with a mattress from Mattress warehouse seven corners, Falls church VA- shop. This was the worst experience in my life ! … →

“DreamCloud - 420624 (Not sleeping on a cloud)”

The DreamCloud brand

Posted by Charles from Hartselle, AL on December 23, 2019

We bought this mattress to help my wife back pain, it's gotten worse. With that being said, I now have developed constant nagging back pain, numbness in my shoulder, extreme pain in my hips. Getting help from Dream cloud customer service was like pulling teeth (both on the phone and … →

“Essentia Classic 8 - 445178 (Essentia Breaches Return Policy: Warning to Consumers)”

The Classic 8 model by Essentia

Posted by Suzanne M from Yorba Linda, CA on April 14, 2020

As reviewers of mattresses, we wanted to be sure you are aware of the following experience we have been enduring with Essentia Natural Mattress Company. We are trying our best now to warn consumers about this. Newly weds in November 2018, my husband and I decided to make one of … →

“PlushBeds Botanical Bliss 10" Medium - 473344 (buyer beware)”

The Botanical Bliss 10" Medium model from the Plushbeds All Natural Latex Collection line by PlushBeds

Posted by tyler from Little Rock, AR on August 10, 2020

1. this mattress is so soft that both a 103lb and 150lb person sank right to the platform slats 2. you must assemble this mattress - this is a major challenge for one person if getting a king or queen 3. it comes in two boxes 4. they charge a … →

“Old West - 474019 (Do NOT purchase from Old West)”

The Old West brand

Posted by Jenane from Fort Collins, CO on August 14, 2020

I bought this mattress about 5-6 years ago and it is already significantly worn. There are body indentations and it’s lost support, I wake up with neck, shoulder and hip aches and pains. This has been going on months. I reached out to the store to replace under the 10 … →

“Purple - 499815 (DO YOUR RESEARCH)”

The Purple brand
Purchased from Purple

Posted by Clifford from Chico, CA on December 14, 2020

The Purple technology is very different. I found it worse than temperpedic in how it is difficult to roll over or change positions. Does not seem like it will hold up very well. The return policy at the mattress store was very expensive. →

“TEMPUR-ProAdapt Soft - 529576 (We tried a bed in a tempurpedic store. we ordered the tem...)”

The TEMPUR-ProAdapt Soft model from the TEMPUR-ProAdapt line by TEMPUR-Pedic

Posted by Rob b from North Las Vegas, NV on May 23, 2021

We tried a bed in a tempurpedic store. we ordered the tempurpedic adapt king soft bed from the army air force base exchange. We thought we had 90 days to try the bed. The exchange would not take the return and tempurpedic would not either. The bed is not the … →

“Easy Rest Adjustable - 530218 (Lumpy, bumpy and NOT worth the money)”

The Easy Rest Adjustable brand

Posted by Mary from Madison, WI on May 27, 2021

We thought our old bed was uncomfortable until we got our Easy Rest mattress which, is anything BUT, easy rest. It is lumpy and bumpy. The "heated mattress" was nothing but an electric mattress pad which just added to the discomfort. The massage motor is so noisy we cannot tolerate … →

“Sealy Posturepedic - 543010 (The "extra firm" feels like a medium, sealy didn't care.)”

The Sealy Posturepedic line by Sealy

Posted by michael from Beaverton, OR on August 23, 2021

Tried the extra firm in store, it felt solid, didn't feel like quicksand. The medium was bearabe for awhile, then I tried for a return. $1000 bed = $300 refund. No bed, get to kep "free" base, that isn't even the right size, "no returns, 3 inches is within acceptable … →

“Gold Bond Natural Latex - 559334 (Avoid buying from Goldbond)”

The Gold Bond Natural Latex line by Gold Bond

Posted by Sulay from Jersey City, NJ on December 25, 2021

ONE YEAR LATER and the bed began sinking in the middle. Their excuse "we no longer make that model" and "cannot replace it or refund you". ONE YEAR?!? WHERE is that guarantee they so proudly claim? →

“Sleep Number Innovation - 564186 (Don't buy)”

The Sleep Number Innovation line by Sleep Number

Posted by Marcia from Hallsville, MO on February 1, 2022

This company is a rip off scam. Mattresses are nothing but an overrated air mattress and don't back the warranty. Customer service is nonexistence and they could care less about your problems. Once they have your money, they don't care. Then you're stuck with the base, because in tiny print … →

“Posh + Lavish All Latex - 564753 (THE Worst Mattress I Have Ever Slept On)”

The All Latex line by Posh + Lavish

Posted by Azita from Los Angeles, CA on February 6, 2022

At first, I was going to purchase a Posh+Lavish "Relax" mattress. But then I discovered that the Posh+Lavish all-latex mattresses ("Relax" "Restore" ... models) are made of only 40% natural latex and 60% styrene-butadiene -- an ingredient found in tires. I was later bamboozled by an unscrupulous mattress salesman (at … →

“Original Mattress Factory Orthopedic Euro Top - 573661 (The store mattresses do not match with what is delivered.)”

The Orthopedic Euro Top model by Original Mattress Factory

Posted by Neil on April 28, 2022

I would not recommend this companies mattresses because the quality of the delivered product is not the same as the mattress in the store. Additionally, The company does not stand behind their product when the customer is dissatisfied, i.e. return for refund. I have never been so disappointed with a … →

“GhostBed Luxe - 578284 (Cheaters that do not stand behind return policy)”

The GhostBed Luxe model by GhostBed

Posted by Cory from Nashville, TN on June 6, 2022

The cooling properties of the bed are no better or worse than any other bed in a box. My main complaint with GhostBed is that they don’t stand behind their return policy. The internet is swimming with people who have had similar experiences and are now stuck with their GhostBed. … →

“Beautyrest Beyond - 582657 (Worst, most expensive bed Ive owned)”

The Beyond line by Beautyrest

Posted by Linda from Skillman, NJ on July 16, 2022

This is the worst mattress I’ve ever slept on - and that’s including cheapy mattresses from when I was a struggling 20-something. I’ve been sleeping on it for a week and I’m not exaggerating when I saw I can barely walk. After a night’s sleep, I can’t find a single … →

“Sealy Forum - 583293 (Wynn Dream Bed)”

The Forum model by Sealy

Posted by Sali from Las Vegas, NV on July 22, 2022

This Wynn Dream bed made by Sealy is the worst mattress i’ve tried. It is extremely hard and uncomfortable i can’t even sleep on the bed. I’m 150# btw I bought it at wynnathome.com They dont offer returns or refunds. I advised you to not buy anything there these people … →

“GhostBed Natural - 599221 (The worst mattress experience ever)”

The Natural model by GhostBed

Posted by Rob from Blaine, WA on December 22, 2022

This is a natural product, I was amazed how bad this product off-gassed. There was a harsh chemical smell for a month. This mattress is so light that if you move into the middle of the bed all four corners will raise. The springs are cheap and not supportive. The … →

“Serta Perfect Sleeper - 599809 (Will never purchase anything from America's Mattress)”

The Serta Perfect Sleeper line by Serta

Posted by Salvatore S from Fort Mill, SC on December 29, 2022

We purchased a Serta king mattress from America's Mattress in February 2022. Went to the location where we purchased it to place a warranty claim and was told we need to do it on line. We went home and filed a warranty request as the mattress is sagging, despite rotating … →

“Sealy Posturepedic Plus Series - 602761 (Mattress to hard after about a hour or two at the most. Bea)”

The Sealy Posturepedic line by Sealy

Posted by Chanda from Birmingham, AL on January 23, 2023

Mattress to hard after about a hour or two at the most. Beautiful mattress but too hard for me. I thought that it would be simple to exchange this mattress if I could not sleep on it . Well since I purchased this Zion mattress by sealy I had slept … →

Store Reviews

Praise for Return Policy

“Sleep King inSarasota,FL - 1539 (Great Buying Experience)”

Purchased from Sleep King of Florida (Sarasota, FL)
The ComforPedic line by Simmons

Posted by Thomas P from Sarasota, FL on May 9, 2012

Excellent experience, we bought a queen set from sleep king. We got a great value for our money from sleep king, and best of all, they give outstanding customer service. The deliver was on time, nice guys, quick and friendly. The store also gave us a comfort exchange which turned … →

“Mattress Firm - 1523 (Great Customer Service - They Really Do Want You to Sleep Happy)”

Purchased from Mattress Firm

Posted by Tula B from Minneapolis, MN on March 27, 2012

Mattress Firm gives a satisfaction guarantee for 100 days. I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time. I definitely used this policy to my satisfaction. Our salesman was very … →

“Richard's Furniture inBishop,CA - 1496 (Great customer service)”

Purchased from Richard's Furniture (Bishop, CA)

Posted by Tracy C from Bishop, CA on February 4, 2012

My son purchased 2 rebuilt twin beds last year and had to exchange them due to the smell of urine. I don't blame the furniture store for the smell, these are rebuilt beds that are wrapped in plastic so I sure they were not aware of it. They did apologize … →

“Hudson's Furniture inOrlando,FL - 1472 (You don't have to dread buying new furniture)”

Purchased from Hudson's Furniture (Orlando, FL)
The ComforPedic line by Simmons

Posted by Allison B from Kissimmee, FL on December 3, 2011

This store has some of the best service I have ever seen. Our salesperson, Brian, was the most helpful and informative person I've ever met looking for furniture. Couldn't be more satisfied. Not only did we get a mattress that we love, we didn't have the stress of feeling like … →

“Mattress Firm inPembroke Pines,FL - 1439 (Finally I got my Dream Mattress Set)”

Purchased from Mattress Giant (Pembroke Pines, FL)
The Kingsdown brand

Posted by Eva W from Opa Locka, FL on October 10, 2011

I am disabled with rheumatoid arthritis, fibromyalgia and spinal disease and had a difficult time finding the right mattress set for me. I returned a Sealy Perspecitive and chose a TempurPedic Cloud Lux - top of the line. I experienced a lot of pain in my upper body sleeping on … →

“Bedding Barn inNorth Haven,CT - 1397 (great in some ways questionable in others)”

Purchased from Bedding Barn (North Haven, CT)

Posted by Pam N from Branford, CT on September 4, 2011

I don't trust what they sell, why would two of the same beds (make and model) feel completely different? Why would the bed you ordered feel just right in the store but at home it is too hard. Or a bed that looks ok but after you try to sleep … →

“Relax The Back inSan Francisco,CA - 1029 (Third Time is a Charm)”

Purchased from Relax the Back (San Francisco, CA)
The Contour Rhapsody (2010) model from the TEMPUR-HD Collection line by TEMPUR-Pedic

Posted by Jeff M from San Francisco, CA on December 30, 2009

We tried three different beds from this store: The Solution Bed, Grand Bed, and Rhapsody Bed. The employees and owners were helpful with the exchanges, but I wish we were given more information up front. Relax the Back suggests that they Tempurpedic experts. →

“Sleep Outfitters - 1041 (Stand behind the products you sell)”

Purchased from Sleep Outfitters

Posted by Left L from Bellbrook, OH on February 27, 2010

About Mattress Warehouse and Sleep Outfitters, the founder’s (Kim Knopf) and the company’s motto is name brand bedding at the lowest price and great customer service. They also offer a comfort guarantee. However, they don’t stand behind the quality of the products they sell. We purchased a Stearn’s & Foster … →

“WG&R Furniture inGreen Bay,WI - 1540 (HANDLED CONCERNS WELL)”

Purchased from WG&R Furniture (Green Bay, WI)
The Nutrition model from the Pure LatexBliss Couture Collection line by Pure Talalay Bliss

Posted by John A from Shawano, WI on May 12, 2012

In the end, WGR honored all of their return policies. They even suggested that they would go the extra distance to make sure I was comfortable. However, in the end, their recommendations for a more expensive, softer mattress were terribly wrong. I never woke up sore every morning. NOW, after … →

“Westco Home Furnishings inColumbus,KS - 1949 (poor quality and poor management )”

Purchased from Westco Home Furnishings (Columbus, KS)

Posted by Lj A from Parsons, KS on July 16, 2013

The Columbus westco store is a joke don't ever buy from these people if you buy from them and your purchase is broke or defective they will not stand behind it I purchased a mattress set from them it had a sink hole in the middle so they brought me … →

“Mattress HQ - 2667 (Sleepless and Restless in Tyer, TX)”

Purchased from Mattress HQ

Posted by Shannon R on October 9, 2014

THE WORLDS WORST and SLEEPLESS/NIGHTMARE --- have been dealing with this issue since MAY 2014 until present OCT 2014 and still NOT resolved. Numerous attempts to allow Sales Rep "ERIC" to resolve issue to no avail...... still waiting on "MATTRESS" that I've been promised a replacement delivery since 3 wks … →

“Sweet Dreams Mattress & Furniture inCornelius,NC - 3114 (Outstanding customer service!)”

Purchased from Sweet Dreams Mattress (Cornelius, NC)

Posted by Cheryl from Davidson, NC on January 26, 2016

I thought I knew what I wanted in a mattress. I was wrong. After sleeping on my mattress from Sweet dreams I was very disappointed. Fortunately Sweet Dreams return policy was hassle free! The customer service was outstanding from my initial purchase & delivery to the exchange pickup/delivery. I will … →

“Tuft & Needle - 3216 (Try it out, Hang out, no pressure to buy)”

Purchased from Tuft & Needle
The Tuft & Needle (Pre-2017) model by Tuft & Needle

Posted by Cat from San Francisco, CA on June 2, 2016

This store was a breath of fresh air. This is primarily an online mattress with only 2 mattress stores in the US and even so... you end up buying it online. However, you can try the bed, they will even make you a latte or mocha or coffee while you … →

“Badcock Home Furniture & More inAthens,TN - 3307 (Fabulous experience)”

Purchased from Badcock Home Furniture (Athens, TN)

Posted by Jennifer from Etowah, TN on July 30, 2016

Tim & his employee were closing up when we walked up; the lights had already even been turned off. Allowing his employee to leave still, Tim reopened the store. We desperately needed a new bed & this was the final day if the sale. He was patient in helping us … →

“Good Morning Mattress inPensacola,FL - 3335 (good morning mattress, awesome job)”

Purchased from Good Morning Mattress (Pensacola, FL)

Posted by Mike from Pensacola, FL on August 21, 2016

dean was our salesperson. we purchased a mattress, but were less than thrilled with it. so, instead if just refunding our money, dean says, let me put you in another product (amerigel rushmore), and if you like it, ill give you credit on the full price of the mattress you … →

“Herobed - 4005 (Online Store? No brainer, let's do this!)”

Purchased from Herobed
The Herobed brand

Posted by Jillian from Grass Valley, CA on September 18, 2017

I love buying online and being able to save some bucks. Herobed is only available online (at least to my knowledge), so I didn't have a lot of options for trying it out. That being said, their 3 month trial period is legit and I enjoyed it and it gave … →

“Snuggy's Mattress Express inFlorence,KY - 4114 (Great customer service)”

Purchased from Snuggys Sleepmart (Florence, KY)

Posted by stacie from Lawrenceburg, IN on November 20, 2017

Employees were knowledgable and very helpful and pleasant. Purchased a mattress and was unhappy with how firm it ended up being. Thanks to their wonderful return policy was able to get a different mattress. Would highly recommend Snuggy's Mattress Express tore for your mattress and pillow needs. →

“Joplimo Mattress inSpringfield,MO - 4220 (Some comments reserved pending completion of transaction....)”

Purchased from Joplimo Mattress (Springfield, MO)

Posted by Vicki from Marshfield, MO on December 29, 2017

On our visit Ryan was very knowledgeable and personable. He spent quite a lot of time with us and offered us what we feel was a good deal on a floor model. Due to comparison shopping and procrastination on our part, the mattress was no longer available when I called … →

“Denver Mattress inAustin,TX - 4191 (The absolute best mattress store anywhere)”

Purchased from Denver Mattress (Austin, TX)

Posted by Barbara from Austin, TX on December 14, 2017

Denver Mattress is a great store. They have the absolute best return/exchange policy; you can return a mattress after 4 months for the full purchase price. Yes, return, not exchange. The sales people are helpful and don't pressure you to make an impulse mattress purchase decision. If you don't find … →

“Casper - 4526 (The people at casper.com web-site were the BEST!)”

Purchased from Casper

Posted by Andy from Fox Island, WA on April 17, 2018

My wife and I spent a lot of time researching the casper mattress system and the company. All of the work we put in told us that this was worth the gamble because of their 100 night return policy with ALL of our money refunded if we were not completely … →

“Costco - 5323 (Guaranteed satisfaction or money back every time)”

Purchased from Costco

Posted by Rita from Vacaville, CA on December 2, 2018

Love their no hassle return policy. More inclined to shop there, knowing they will take ANYthing back, any time. Receipt desired but not needed, they will look it up for you. →

“Big Lots inMonroeville,PA - 5671 (Recliners)”

Purchased from Big Lots (Monroeville, PA)

Posted by Janice from Pittsburgh, PA on March 20, 2019

I purchased 2 recliners less than 1month ago. There was a problem with filling on footrest shifting. We noticed it happening to both chairs and they had us return both and we exchanged them for a different style. There was no hesitation on the stores part. I did not discuss … →

“Denver Mattress inCasper,WY - 6759 (True to their word)”

Purchased from Denver Mattress (Casper, WY)

Posted by Sarah from Nine Mile Falls, WA on January 12, 2020

Bought a mattress and absolutely loved it. It is a hybrid of one of those fancy type "special materials" that are in all the mattress stores. After a month and half, however, those special materials were causing me pain and I wished I could have a well-built traditional mattress instead. … →

“Denver Mattress inWichita,KS - 7148 (Knowledgeable and friendly!)”

Purchased from Denver Mattress (Wichita, KS)

Posted by Rick from Wichita, KS on March 15, 2020

Our salesman, Jeff, did an outstanding job of explaining the differences in mattress types. The warranty is great and the 4 month return policy is the best I have seen. Overall this was a great experience! →

“Amerisleep - 7219 (Honored their word)”

Purchased from Amerisleep

Posted by Elizabeth C from Frisco, TX on April 27, 2020

Returning our AS 5 and exchanging it for an AS 3. No hassle. →

“Costco - 7419 (RETURN POLICY is THE Reason to Shop Here)”

Purchased from Costco

Posted by OC from Los Angeles, CA on June 3, 2020

Costco has an astonishingly good return policy. For mattresses, they will come and get it and refund you anytime within the warranty period if you become dissatisfied with the mattress for any reason. I have exercised it, and it's 100% true. Mattress comfort and wear can be unpredictable. I prefer … →

“Denver Mattress inLas Cruces,NM - 7947 (Live 100 miles from store-had seen ad on TV- friend had b...)”

Purchased from Denver Mattress (Las Cruces, NM)

Posted by Frances S from Silver City, NM on August 11, 2020

Live 100 miles from store-had seen ad on TV- friend had bought bed from you and was happy- like that you could return it- excited for delivery on Tuesday! →

“Mattress Superstore inVancouver,WA - 8099 (Informative)”

Purchased from Mattress Superstore (Vancouver, WA)

Posted by Danny from Vancouver, WA on August 28, 2020

We went to the store after visiting several others and already having decided where we were going to buy. (A different store) Paul was fun, enthusiastic and most of all knew his products. We looked at the same bed here and found the price to be better. The trial included … →

“Denver Mattress inSan Antonio,TX - 8346 (Paul was extremely knowledgeable and a great representative)”

Purchased from Denver Mattress (San Antonio, TX)

Posted by Cecilia from Bigfoot, TX on September 22, 2020

Paul greeted us with a smile and genuinely wanted to help give us His wealth of knowledge regarding mattresses which we needed to make a good decision to buy at your store. With the 4 month guarantee to try it and free pickup helped persuade us this was the way … →

“Charles P Rogers inNew York,NY - 8416 (Great Store)”

Purchased from Charles P. Rogers (New York, NY)

Posted by Paul from Bronx, NY on October 3, 2020

My experience purchasing an Estate SE mattress and foundation from Charles P. Rogers was a very positive one. I went to the East 59th Street showroom and tried out the various well-made mattresses with the informative assistance of the salesman, Sean S. He allowed me to spend time laying on … →

“Denver Mattress inRapid City,SD - 8461 (Good selection)”

Purchased from Denver Mattress (Rapid City, SD)

Posted by Eric from Rapid City, SD on October 7, 2020

Good selection of beds and knowledgeable and helpful sales staff. Good warranty is why we bought here. →

“Denver Mattress inPortage,MI - 8483 (Kevin At Denver Mattress Is The Best)”

Purchased from Denver Mattress (Portage, MI)

Posted by Julie from Portage, MI on October 10, 2020

I've been to almost every furniture and/or mattress store in my area. It was a nightmare. Then, I walked into Denver Mattress and was greeted by Kevin. He let me take my time as I looked around at the large variety of mattresses. Whenever I had a question or concern, … →

“Denver Mattress inCharlotte,NC - 9132 (Fabulous Customer Service & Products)”

Purchased from Denver Mattress (Charlotte, NC)

Posted by Catherine from Charlotte, NC on January 14, 2021

I discovered Denver Mattress nearly a year ago and I consider the staff and products including mattresses, pillows and sheets to be of the highest quality! I am soooo picky about my pillows and their name brand pillows and tencel sheets are the absolute best! I found the sheets to … →

“Denver Mattress inAlbuquerque,NM - 9263 (Great Value mattresses with good return policy.)”

Purchased from Denver Mattress (Albuquerque, NM)

Posted by Guy from Albuquerque, NM on January 30, 2021

It was easy, quick, with friendly service from Matthew! We love the return option - we’re excited to know that we get up to 4 months to try out the mattress, and if we don’t love it, we can exchange and try again. Matthew gave us the easy rundown of … →

“Denver Mattress inEl Paso,TX - 9300 (Great Experience/Happy w/ Purchase)”

Purchased from Denver Mattress (El Paso, TX)

Posted by Tony from El Paso, TX on February 5, 2021

Very knowledgeable rep. by the name of Donysio Martinez answered all my questions that narrowed down to exactly what I needed and wanted in a mattress. Will consider further purchases from this rep. →

“Denver Mattress inLone Tree,CO - 11380 (They back their products)”

Purchased from Denver Mattress (Lone Tree, CO)

Posted by KT from Littleton, CO on September 11, 2021

We wanted a better mattress for my arthritis and not only found one but also received a prorated credit for the mattress we purchased from them less than a year ago. Service beyond what was expected on our part. →

“Deets Homestore inNorfolk,NE - 11565 (Best local store to purchase mattress)”

Purchased from Deets Homestore (Norfolk, NE)

Posted by Louise from Norfolk, NE on October 5, 2021

These people know mattresses. 1. After 14 years, they still know what mattress we purchased and guided us to a similar mattress. 2. 2 month return guarantee - Purchase (expensive) mattress pad from them for your new bed. If not happy with new bed, return w/i 2 months for full … →

“Denver Mattress inAlbuquerque,NM - 11682 (Professional and considerate staff)”

Purchased from Denver Mattress (Albuquerque, NM)

Posted by Gabriele on October 19, 2021

We compared mattresses at 4 different mattress stores. All were good but Denver Mattress offered the best “comfort” options for us. Misty was knowledgeable without being “pushey” which we appreciated. Our actual mattress will not be delivered for “2 to 4” weeks so we can not yet rate it. →

“Denver Mattress inFort Wayne,IN - 12266 (You should go here!)”

Purchased from Denver Mattress (Fort Wayne, IN)

Posted by Aisha from Bluffton, IN on December 2, 2021

Great experience! Jacey did an awesome job explaining what beds he recommended for our sleeping styles. The warranty was great along with the amount of time we can try it at home for a refund. Highly suggest you check it out! →

“Denver Mattress inMidland,TX - 12935 (Ken's got you covered.)”

Purchased from Denver Mattress (Midland, TX)

Posted by Pearl from Midland, TX on February 1, 2022

Ken was the best salesperson we worked with during our mattress search, and we went to MANY places. He was knowledgeable, courteous, just all around very pleasant to work with. He KNOWS his mattresses. We came in and thought we knew what we wanted, and when it wasn't what we … →

“Denver Mattress inCorpus Christi,TX - 15763 (Knowledgeable and easy to work with)”

Purchased from Denver Mattress (Corpus Christi, TX)

Posted by Ryan from Corpus Christi, TX on August 7, 2022

We came in a few months ago and purchased a purple mattress. After about 35 days we decided we wanted to try something else. We came in and spoke to Faye and she walked us through several other options. We chose a different mattress and got it changed out with … →

“Denver Mattress inCorpus Christi,TX - 15782 (Needed this good experience!)”

Purchased from Denver Mattress (Corpus Christi, TX)

Posted by Jeff from Corpus Christi, TX on August 7, 2022

We have had some bad experiences in the last few weeks with another mattress company in town, then we came to Denver Mattress. We found Denver Mattress to be a very pleasant and customer oriented store. Zach, the assistant manager, was great! He was informative and so helpful. He gave … →

“Denver Mattress inChampaign,IL - 16088 (Wonderful sleep)”

Purchased from Denver Mattress (Champaign, IL)

Posted by William from Ivesdale, IL on August 30, 2022

Walked in and Justin was very helpful right from the start. He explained everything very well. Should have our mattress in 17 days. He demonstrated how to use the bed. Have a time period to use and return if it isn't all we thought it will be. I am Sue … →

“Denver Mattress inCentral Point,OR - 16237 (Very good store)”

Purchased from Denver Mattress (Central Point, OR)

Posted by Matt from Medford, OR on September 5, 2022

I have purchased quite a few items from this store, from bedroom set to sheets to a mattress. I have always had a very good experience at this store and continue to return. Deliveries have also gone very well each time. →

Complaints for Return Policy

“Tiffany Furniture inFarmingdale,NY - 1192 (DO NOT SHOP HERE!!)”

Purchased from Tiffany Dinettes (Farmingdale, NY)
The Sealy brand

Posted by Michelle W from New York, NY on December 26, 2010

DO NOT SHOP AT TIFFANY CLEARANCE FURNITURE! I purchased items 3 months ago; merchant received payment from my credit card company yet my items were never delivered. Joseph Chiadi who is the owner is very rude and obnoxious. He yelled, cursed at me and even made racial comments!! Do Not … →

“Mattress Firm inRedding,CA - 1531 (The Good,Bad and the UGLY!)”

Purchased from Mattress Discounters (Redding, CA)
The Serta brand

Posted by Steve P from Redding, CA on April 14, 2012

The store sells you on a 60 day comfort guarentee but there is a catch they wont tell you about until you try to exchange your bed they sold you. I was led by my salesperson to the bed I bought and after monthes of back painI had to ecchange … →

“Beds Etc - 1776 (WORST COMPANY I'VE EVER DEALT WITH!)”

Purchased from Beds Etc

Posted by Cherie B from Los Angeles, CA on December 29, 2012

First of all the salesman at the Tarzana store is a slick, fast-talking liar. As I said above, he told me I could return the mattress, but that was a big fat lie. Also, he never said the order was a "special order" and there were no signs indicating that … →

“Sleep Outfitters inLouisville,KY - 1502 (DON'T BUY HERE IF YOU WANT GOOD REST!)”

Purchased from Sleep Outfitters (Louisville, KY)
The Beautyrest brand

Posted by Jen G from Louisville, KY on February 25, 2012

This is what I submitted to the company and NEVER recieved a response from: I just wanted someone to know of my experience with your company. On Thanksgiving weekend 2010, my husband and I went into our local store to purchase a mattress that we saw in an ad. We … →

“Mattress Firm inBurleson,TX - 1445 (Tempermental Mattress)”

Purchased from Mattress Giant (Burleson, TX)
The Cloud Luxe (2010) model from the TEMPUR-Cloud Collection line by TEMPUR-Pedic

Posted by Laurie G from Burleson, TX on October 21, 2011

We were not able to return or exchange a $4000 temperpedic mattress that we had only one month. This is because the company policy does not allow a buyer more than one exchange.Mattress Giant charges you a $175 re stocking fee for all exchanges or refunds. Our salesman advised us … →

“1-800-Mattress - 1368 (Not impressed)”

Purchased from 1-800-Mattress

Posted by John S from Easton, PA on August 14, 2011

Try other mattress stores before going hre. And howe do you buy a mattress without trying it out. 800 mattress says you can\ pick one they will deliver, if you do not like it, refuse shipment and they will take it back. Straange in my book and I would never … →

“Magic Mattress inEldersburg,MD - 1341 (Unhelpful Manager, Terrible Customer Service!)”

Purchased from Magic Mattress (Eldersburg, MD)

Posted by Cheryl S from Sykesville, MD on July 12, 2011

Bought a mattress 3 weeks ago for my two year old son and he's woken up with a sore back or neck every day since. He's only 2 so I'm sure he didn't just make it up that his neck and back hurt. Anyway, we asked if we could exchange … →

“La Curacao inSanta Ana,CA - 1333 (Bad customer service!)”

Purchased from Curacao (Santa Ana, CA)

Posted by Michelle A from Laguna Niguel, CA on June 20, 2011

The people who work here only care about selling and they lied to us, that we could return any item in a week as long as it was unopened but when we returned the manager said they had changed their policy even though their wasn't even a sign about this, … →

“Mattress Showroom inRancho Mirage,CA - 1046 (Mattress Showroom Rancho Mirage, California)”

Purchased from Mattress Showroom (Rancho Mirage, CA)

Posted by Roger M from Rancho Mirage, CA on May 20, 2010

Beware of their advertising FREE. On Invoice "All sales final-no refunds, exchanges, or cancellations"'. Even if after delivery you find your purchase to be damaged or defective. →

“Ashley Furniture Homestore inLas Cruces,NM - 1043 (Terrible Service!)”

Purchased from Ashley Furniture (Las Cruces, NM)
The Stearns & Foster brand

Posted by Sal P from Las Cruces, NM on May 17, 2010

My wife and I purchased a sofa, loveseat, reclining chair, desk and chair and a set of king size foster & stearns mattresses. Total we spent over $5,000. The mattresses are a piece of crap, they immediately started to sag and developed bumps in the middle, and for $2,500, I … →

“Mattress Giant - 1066 (WORST company I have ever been screwed by!!)”

Purchased from Mattress Giant

Posted by Jennifer T from Belmont, MA on August 10, 2010

Absolutely the WORST company I have ever dealt with. I am not the complaining-type of consumer by any means- this is my first time I have even tried to give a bad review about anything. I feel it is absolutely necessary for me to speak up now, as I have … →

“Mattress 1 One inOrange Park,FL - 1322 (Are you kidding me!!! Money Hungry People)”

Purchased from Mattress 1 One (Orange Park, FL)
The OrthoTempered line by Ortho

Posted by M D from Jacksonville, FL on June 5, 2011

A relative went into this store to purchase a queen size bed. She paid with a check and cash. They told her they would have to hold the check until it clears the bank. I do understand the purpose of this procedure. She went in on Monday and paid. On … →

“Mattress Gallery inMississauga,ON - 1300 (Nightmare)”

Purchased from Mattress Gallery (Mississauga, ON)

Posted by Hiroko S from Mississauga, ON on April 27, 2011

Disaster!! Worst service ever. Order made the end of Jan, 2011. We were told that it would take 1.5 week to get a bed frame. One month later we got a call, and paid in full for the bad frame and mattress. Then, delivery was not made until mid March … →

“Mattress Direct inConway,SC - 1292 (Would never recommend them.)”

Purchased from Mattress Direct (Conway, SC)
The Sealy brand

Posted by M B from Little River, SC on April 19, 2011

Very unpleasant experience with these people. Be sure to have the salespeople put everything in writing. First, the mattress set was delayed for days. Then, when they finally did deliver it, it was not the same as the one in the store. To make a long story short, we were … →

“Mattress Warehouse inLynchburg,VA - 1285 (Sleepless in Monroe)”

Purchased from Mattress Warehouse / Sleep Happens (Lynchburg, VA)
The Simmons DeepSleep line by Simmons

Posted by Vicki B from Monroe, VA on April 7, 2011

Immediately after I took delivery of my mattress I knew I could not sleep on it. the store told me "NO RETURNS, sleep on it for a while and it will soften up". I now have a sore back and empty bank account, and apparently no recourse. THANKS FOR NOTHING! →

“Ashley Furniture HomeStore inReynoldsburg,OH - 1276 (Condescending/Damaged Merchandise/Lying Salespeople)”

Purchased from Ashley Furniture (Reynoldsburg, OH)

Posted by Boa B from Columbus, OH on March 8, 2011

Ashley Furniture has horrendous customer service if you can even call it that. I bought a sofa and love-seat from them less than a year ago and it came with a tear in it. They still have not fixed the tear. My salesperson's name was Teresa Gall and she lied … →

“Brault & Martineau - Liquidation Center inMontreal,QC - 1067 (bad customer service)”

Purchased from Brault & Martineau (Montreal, QC)

Posted by Myriam B from Montreal, QC on August 10, 2010

Do not buy from this company AND from this store! They are just there to take your money and run. They have terrible post - sale customer service, if something goes wrong, they just shrug and say they can't do anything about it. TRUST ME - DON"T WASTE YOUR TIME … →

“Siesta Sleep Works inActon,MA - 1070 (Stay away from this store)”

Purchased from Siesta Sleep Works (Acton, MA)

Posted by Paul B from Concord, MA on August 14, 2010

I bought a futon mattress from Siesta Sleepworks in Acton and when I took it out of the plastic cover it had a very strong and unpleasant smell. I waited a few weeks for the smell to wear of, keeping the room well ventilated, but the smell was just as … →

“Bob's Discount Furniture inOrange,CT - 1090 (Defective Mattresses)”

Purchased from Bob's Discount Furniture (Orange, CT)

Posted by Rick S from Westport, CT on September 7, 2010

Bob's will not refund your money for what they deem as a defective mattress. Bob's continue to sell these defective mattresses and they are willign to replace it but even the defective mattress replacement needs replacement. Even the sales and service reps say not to buy a mattress from Bob's … →

“Mattresses & Beyond inRoyal Oak,MI - 1233 (A real nightmare)”

Purchased from Mattresses & Beyond (Royal Oak, MI)

Posted by Xavier B from Bloomfield Hills, MI on January 28, 2011

Here is my story with that store. It’s a long one, but please read it, it’s well worth the time!!! We were looking for a new mattress, but we wanted to keep our bed frame (specific size) We went to Mattresses and Beyond because the manager said he could do … →

“Sleepy's - 1230 (Sleepys won't honor comfort exchange policy)”

Purchased from Sleepy's
The Sleep to Live line by Kingsdown

Posted by Riley L from Chester, VA on January 26, 2011

I purchased a mattress for $2400 at Sleepys in Chester, Virginia, with hopes I was investing in long-term product that would meet my satisfaction. I chose a bed that would meet my partner and my chiropractic needs,"half soft/half firm". The company assured me the bed would meet our satisfaction since … →

“Mattress Firm inPlainville,MA - 1224 (We were tricked)”

Purchased from Sleepy's (Plainville, MA)
The Sleep to Live line by Kingsdown

Posted by Thomas E from Medway, MA on January 22, 2011

We needed a new mattress so we stopped in at sleepies. The lady there had us lay on the pressure sensor mat and recommended a sleep to live Red+Green 800. My side red and my wife's green. This mattress could not have been more wrong for us. That pressure mat … →

“Mattress Firm inLa Mesa,CA - 1132 (STAY AWAY AT ALL COSTS!!)”

Purchased from Sleep Train (La Mesa, CA)
The Beautyrest brand

Posted by Leo D from El Cajon, CA on October 13, 2010

My wife, son and I went to Sleep Pain mid Sept 2010 after seeing what we liked at Costco. We wanted to make sure we were making a good choice so we stopped into Sleep Pain. We saw something similar but was little more but we liked the 100 day … →

“Ashley Furniture HomeStore inBirmingham,AL - 1182 (DON'T Recommend )”

Purchased from Ashley Furniture (Birmingham, AL)

Posted by Bilal A from Birmingham, AL on December 11, 2010

Where the building and shopping experience may appear nice, Ashley furniture as a company has no desire to please or fulfill an individual shoppers needs. Once an order has been placed, they won't absolutely follow up on that. They make no promises to deliver the item as ordered or to … →

“Sleepy's - 1172 (WATCH OUT IF YOU WANT TO DO A RETURN)”

Purchased from Sleepy's

Posted by Alice G from Baltimore, MD on November 30, 2010

The worst return policy I have ever run across. I bought a very expensive mattress, they gave me a good price on sale. I slept on it the recommended 2 1/2 weeks and was misrable. went back to another store to return it and had to buy something the same … →

“Linder's Furniture inCosta Mesa,CA - 1142 (Horrible experience)”

Purchased from Linder's Furniture (Costa Mesa, CA)

Posted by Matt S from Huntington Beach, CA on October 21, 2010

we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the … →

“Sit 'n Sleep inTorrance,CA - 1532 (Never purchase from them)”

Purchased from Sit n Sleep (Torrance, CA)

Posted by Matt K from El Segundo, CA on April 19, 2012

Poor customer service. Bed was defective and had manufacturer warranty and Sit N Sleep won't replace. Ludicrous and they give you the run around again and again. have had to call them numerous times and have had them inspect the defective bed. they all say yes we'll replace but then … →

“Home Furnishings Direct inCottonwood,AZ - 1535 (STAY AWAY FROM HOME FURNISHINGS DIRECT)”

Purchased from Home Furnishings Direct (Cottonwood, AZ)
The TEMPUR-Cloud line by TEMPUR-Pedic

Posted by Mark M from Cottonwood, AZ on April 30, 2012

Bought a $2000 mattress from them with 90 day return - took it back after 60 days, manager said i have to exchange it, if i dont find one i like then I am out the $2000. VERY SHADY SALESPEOPLE. THEY DONT TELL YOU THE WHOLE TRUTH - STAY AWAY … →

“Mattress Firm inMamaroneck,NY - 1530 (Awful, overpriced mattress, horrid customer service)”

Purchased from Sleepy's (Mamaroneck, NY)
The Stearns & Foster brand

Posted by Lo D from Boston, MA on April 14, 2012

• Yelp • Looking for a mattress, go to SLEEPY’S – NOT • The most Trusted Name in Mattresses – NOT • The Mattress Professionals – NOT Just a warning, go elsewhere! We purchased a mattress from Sleepy’s March 22, 2010. The salesmen will “wine and dine” you; they say … →

“Back Store inNormal,IL - 1591 (Customer Service is awful)”

Purchased from Back Store (Normal, IL)

Posted by Kim J from Normal, IL on July 26, 2012

I spent $130. on a pillow that gave me the worst night sleep I have ever had. At least in my own bed. I tried two other pillows all with the same results. The Back Store will not stand behind its product with a return even though they supposedly want … →

“Ortho Mattress inBurbank,CA - 1493 (Terrible Mattress)”

Purchased from Ortho Mattress (Burbank, CA)
The Ortho brand

Posted by Jerry D from Burbank, CA on January 19, 2012

I would give less than one star if I could. Mattress was terrible. After 2 weeks it was sinking in. Causing back pains. After 6 months it had a 3" deep hole where I slept. AWFUL - Luis & the staff don't care. Comfort guarantee is bogus - a scratch … →

“Mattress Firm inArvada,CO - 1561 (Don't shop at Mattress King rip off)”

Purchased from Mattress King (Arvada, CO)
The Beautyrest Classic line by Beautyrest

Posted by John D from Arvada, CO on June 26, 2012

Bought a Simmons Beauty rest king bed, when I tested the firm I did not realize or even stop to think that it has had a lot of people breaking in the bed it felt like I could get a good night sleep. When they delivered the it was like … →

“Mattress King inJonesboro,AR - 1563 (Exchange was a nitemare)”

Purchased from Mattress King (Jonesboro, AR)
The Sealy Posturepedic line by Sealy

Posted by Jim P from Walnut Ridge, AR on June 27, 2012

THIS INFO WAS IN A BROCHERE BUT NOBODY WENT OVER THAT WITH US. tHEY AVOIDED THE WHOLE RETURN POLICY. We purchased a $800 mattress and it was to hard. Called next day and upgraded for another $100 and had it delivered. Now there was another $300 charge for changing our … →

“All About Backs inArdmore,OK - 1606 (Buyer Be Ware)”

Purchased from All About Backs (Ardmore, OK)
The Serta brand

Posted by Elizabeth B from Ardmore, OK on August 16, 2012

Buyer Be Ware *****I really wanted to support this local store in Ardmore, Oklahoma. I could have bought my mattress for alot less going to Dallas or Oklahoma City. However, I vistited their nice store and was helped by the owner Joe Maple. He was very nice helped me to … →

“The Sleep Shoppe inSimi Valley,CA - 1564 (False Advertisement, Hate this store)”

Purchased from Sleep Shoppe (Simi Valley, CA)
The Beautyrest brand

Posted by Cindy B from Moorpark, CA on June 27, 2012

I purchased my Beauty Rest mattress and was told the pillow top was half latex foam and half memory foam by the sales rep Jonathan. It was delivered on May 8th. It was put in my guest room for my parents visit, with plans to move it to the master … →

“Chesley Sleep Center inGuilford,CT - 1694 (Looking for customer service... Turn around.)”

Purchased from Chesley Sleep Center (Guilford, CT)

Posted by Bob H from Killeen, TX on October 22, 2012

We have recently purchased two beds from here, both slates of rough marble with sheets on them. Received them three days ago, and can't return. Not only can't we return them but we can't even get in touch with he people at the store. →

“Pease Furniture inKnoxville,TN - 1740 (TERRIBLE CUSTOMER SERVICE)”

Purchased from Pease Furniture (Knoxville, TN)

Posted by Cynthia F from Lenoir City, TN on November 26, 2012

My SENIOR DISABLED parents purchased 2 Catnapper chairs from Pease Furniture. They are guarenteed for lifetime. Spent 599 a piece for each chair. The repair man has been out once already...replaced foam in chair arm. It colapsed the moment Dad sat down in it. I have called, they re ordered … →

“Casey's Mattress World inBroken Arrow,OK - 1853 (Rude Owner, not helpful)”

Purchased from Casey's Mattress World (Broken Arrow, OK)

Posted by Gerald F from Broken Arrow, OK on March 8, 2013

I visited Casey's Mattress World at 1700 south elm place broken arrow ok 74012 918-258-9955 and was helped by the owner Curtis Mathis. My son had purchased the wrong size bed frame on 3-6-13 and today son 3-8-13, I went with him to exchange for the right size. Thinking they … →

“Denver Mattress inIdaho Falls,ID - 1871 (Products don't do what salesman said)”

Purchased from Denver Mattress (Idaho Falls, ID)

Posted by Greg H from Filer, ID on March 27, 2013

We have a Denver mattress king size bed. The heat from the memory foam top has been killing us so we asked salesman for solution. He told us to buy an iso-cool mattress pad. When we looked at the pad we expressed doubt that such a thin pad could do … →

“City Mattress inJensen Beach,FL - 1916 (BUYERS BEWARE)”

Purchased from City Mattress (Jensen Beach, FL)
The Beautyrest Black line by Beautyrest

Posted by Michael R from Vero Beach, FL on May 23, 2013

If you are considering purchasing bedding from City Mattress, please consider the height of the box and mattress as seen in the store. We purchased a king-size Simmons set which sat very high off the ground in the Jensen Beach store. There's no way to know if it will be … →

“Mattress Firm - 1918 (Mattress Firm will not deal with Issue.)”

Purchased from Mattress Firm

Posted by Mike D from New Braunfels, TX on May 29, 2013

After five months my Serta icomfort mattress no longer offers support and sags where you sleep. I was going to purchase a Temperpedic brand when I went into the Mattress Firm store. The salesman, Ken recommended the Serta, saying it was a firmer, more supportive bed, and costs less. After … →

“Mattress Land SleepFIT inBakersfield,CA - 1920 (NEVER AGAIN!!!!!)”

Purchased from Mattress Land (Bakersfield, CA)

Posted by D W from Bakersfield, CA on June 4, 2013

My husband and I purchased to expensive pillows recently because my neck was hurting. Salesman recommended the, Sleep to Live pillow and was in a hurry to ring us up and get us out. He never once told us that they were not returnable.(train your sales people better) I slept … →

“Affordable Mattress & Futon inSpokane,WA - 1927 (Don't buy these pillows !)”

Purchased from Affordable Mattress & Futon (Spokane, WA)

Posted by 99208 A from Spokane, WA on June 12, 2013

About a month ago I purchased a mattress & four memory foam pillows. These were the top of the line memory foam pillows. When I was in the store there were two types of these pillows - very hard and a medium soft. I ordered the softer pillows and was … →

“Mancini's Sleepworld inFremont,CA - 1929 (Purchased 2 twin XL sets & one Twin Mattress (only)........)”

Purchased from Mancini's Sleepworld (Fremont, CA)

Posted by Jackie O from Fremont, CA on June 15, 2013

Purchased 2 twin XL sets & one Twin Mattress (only)........ Okay, here's the scoop from my perspective: The first twin XL set was purchased in June 2011 and delivered to a college kid's first apt. It has been moved three times (apt 1 to apt 2 and back to mom's … →

“Mattress MegaStore inMilwaukie,OR - 1932 (No on the easy rest bed ! )”

Purchased from Mattress MegaStore (Milwaukie, OR)

Posted by John A from Tacoma, WA on June 23, 2013

was sold a 12 inch king size memory foam easy rest bed from the Milwaukee store bed immediately have problems with the heat (slept hot).And the integrity of the bed was losing ground and less than a month ,it was sagging on both side. I returned bed then had to … →

“Leeds Mattress inSanta Monica,CA - 1955 (Avoid LEEDS at all costs )”

Purchased from Leeds Mattress (Santa Monica, CA)

Posted by Janette R from Santa Monica, CA on July 22, 2013

They delivered a very expensive mattress that was defective and wouldn't budge on the refund or exchange policy. I got sick from the mattress and have now been out of a bed for several weeks - Leeds showed no concern or urgency to solve the problem and is totally unorganized. … →

“Sears - 1991 (the quality of Simmons mattress in Sears is the worst ever )”

Purchased from Sears

Posted by Bo Y from Atlanta, GA on September 20, 2013

We spent almost $1200 on purchasing a King-set of mattress (Simmons) 6 months ago. At the beginning, this mattress looks fine. After 6 months, it started to show a little hump in the middle of the matress. Now, the hump is so high that we couldn't sleep well on it. … →

“Mr Mattress inGreenville,SC - 1993 (This "clearance center" sells USED mattresses as new )”

Purchased from Mr Mattress (Greenville, SC)

Posted by B Z from Greer, SC on September 21, 2013

We did our price shopping and returned to the Mr Mattress "clearance" center to purchase 2 beds. They were the low price leader by $10 (no big deal when you are talking about hundreds). The helpful salesman put them in our vehicle (wrapped in plastic, and they APPEARED to be … →

“Mattress 1 One - 2065 (Dishonest)”

Purchased from Mattress 1 One

Posted by Dan D from Tampa, FL on December 1, 2013

Don't shop at Mattress One. These guys have more tricks than a used car dealer. We were talked into buying a bed that cost more than the one we wanted with the understanding that it could be exchanged at N/C. When we asked to exchange it they said it would … →

“Bedroom Sleep Shops inBossier City,LA - 2075 (Not the quality it was talked up to be!)”

Purchased from Bedroom Sleep Shop (Bossier City, LA)
The Serta brand

Posted by Vicki K from Bossier City, LA on December 16, 2013

My husband and I purchased this bed a little over a year ago. We are already having problems with it sagging. I have called the store several times and keep getting the run around, being promised return calls that never take place. For what we paid for this bed, there … →

“Mattress Matters inAvon,OH - 2202 (BUYER BEWARE!!!)”

Purchased from Mattress Matters (Avon, OH)

Posted by Nicole from Avon Lake, OH on March 16, 2014

BUYER BEWARE!!! Make sure you absolutely want the mattress before buying or they keep your money for 30 days before returning it! And that is without delivery and i went in two days after buying it and said that i changed my mind, of course they convince you to tjink … →

“Galaxy Mattress inEnid,OK - 2215 (They are cheap)”

Purchased from Galaxy Mattress (Enid, OK)

Posted by Bubba from Enid, OK on April 2, 2014

The prices are lower than any other store in town. Unfortunately, when I tried to return a mattress that had broken down before my wife and I had it for two months, they claimed that they could do nothing about it. No refund, no exchange and they claimed they do … →

“Wisconsin Bedding inMonona,WI - 2472 (Just Crap)”

Purchased from Wisconsin Bedding (Monona, WI)

Posted by Leslie from Madison, WI on May 24, 2014

I went to this store knowing nothing about beds. no one explained ANYTHING to me or made any suggestions. Just had me lay on them, and " pick one out". I was told if I was not happy they would work with me. So I got the first purchase home … →

“Coomer Furniture inLebanon,OH - 2651 (Better Be Certain of your choice)”

Purchased from Coomer Furniture Company (Lebanon, OH)
The Relax model from the Restonic HealthRest line by Restonic

Posted by Sherri from Dayton, OH on September 24, 2014

Very nice people.....accommodated me in picking up my used mattress, waived the delivery fee....and ordered mattress quickly. Unfortunately the mattress I purchased is hurting my back tremendously and they will not take it back. They said it was a firm mattress....but when my back pain increased-I researched it and it … →

“Mattress Firm - 2747 (Second time the bed needs to be replaced but store refuses )”

Purchased from Mattress Firm

Posted by Ken on December 23, 2014

This company sells products then refuses to replace them when they break. I called the warranty dept. but was told that they don't stand behind their merchandise. I called the factory but found out they were in the process of going out of business. →

“Mattress Firm - 2764 (I should have read the reviews before purchase)”

Purchased from Mattress Firm

Posted by Lucille from Kingsport, TN on January 8, 2015

The service is good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get … →

“Macy's inBel Air,MD - 3062 (Horrific Customer Service)”

Purchased from Macy's (Bel Air, MD)

Posted by Ellen from Bel Air, MD on December 4, 2015

I bought a mattress that was more money than I could really afford, and was assured by the sales associate that I could exchange it "no problem" if I had any issues with the mattress. I slept on the mattress, and woke up in pain for several nights in a … →

“Mattress Store inSt George,UT - 3087 (The Mattress Store Is A Ripoff... Shop elsewhere!)”

Purchased from The Mattress Store (St George, UT)

Posted by K from Saint George, UT on December 30, 2015

My requests for a firm mattress for an adult were completely ignored as the sold me an expensive saggy mattress that has caused severe lower back pain each night on the new mattress this week. They made me buy a mattress cover to even have any option to exchange within … →

“Nest Bedding inNew York,NY - 3404 (Labels aren't necessarily true)”

Purchased from Nest Bedding (New York, NY)

Posted by Fred H from New York, NY on September 16, 2016

I had the choice between a medium and a firm. After trying both for quite some time, I bought the medium. The medium I brought home was too soft, not at all like the medium in the store. I wanted to exchange the mattress for the firm, but Nest Bedding … →

“American Mattress - 3469 (Bad post sale service !)”

Purchased from American Mattress

Posted by Jaime from Chicago, IL on November 12, 2016

When I returned to the store to see if it was possible to exchange mattress for a firm one . The sales person could not do anything for except to send me to another location. →

“Sears - 3477 (Online shopping at Sears.ca must be the worst that Ive expe)”

Purchased from Sears

Posted by Vadim from North York, ON on November 16, 2016

Long story short; I bought 2 sleep sets online at Sears.ca. Both sets qualified for free delivery. First set went on sale right after I bought it. Sears failed to refund me the difference. I was charged a delivery fee for the second item. It appeared on the order summary … →

“The Bed Store inKnoxville,TN - 3498 (They don't give refunds, even on their mistakes.)”

Purchased from Bed Store (Knoxville, TN)

Posted by Heather from Lake City, TN on December 5, 2016

We ordered a mattress to fit an older bed frame and gave the salesman the exact measurements. He ordered it and it was delivered, however they were unable to install it because it was too large. We showed the installers the measurements that we provided and they verified that it … →

“Texas Bed Company inBeaumont,TX - 3518 (The bed was very hard and they wouldn't allow us to retur...)”

Purchased from Texas Bed Company (Beaumont, TX)

Posted by TR from Beaumont, TX on December 15, 2016

The bed was very hard and they wouldn't allow us to return it - only offered an exchange for a different style. The problem with that is they don't have any beds that I like. Will never return to this store! →

“Metro Mattress inIthaca,NY - 3602 (Do not buy here! You risk losing a lot of cash)”

Purchased from Metro Mattress (Ithaca, NY)

Posted by Tracy from Ithaca, NY on February 17, 2017

I went to Metro Mattress because I wanted to buy locally. This ended up being a big mistake. I bought an expensive Tempur-pedic mattress, and when it gave me an allergic reaction leading to a red rash, I found out that I was unable to return it. If I had … →

“Unclaimed Freight inUnion City,GA - 3620 (Never Again)”

Purchased from Unclaimed Freight (Union City, GA)

Posted by Chris from Atlanta, GA on February 22, 2017

Never again. They are a low budget store that caters mainly to low income people. Their no credit-check finance options make them attractive to people who can’t pay cash or have good credit. Understand this: there are several stores in South Metro Atlanta who offer no credit check in house … →

“Sleep Country Canada - 5120 (POOR CUSTOMER SERVICE)”

Purchased from Sleep Country Canada

Posted by Larry on September 26, 2018

I bought 14 single mattress, so far one had a defect, spring popping through. On the first call I was advised an inspector would call. After a day of waiting, a second call was placed. A customer service rep did not care that someone has to sleep on a mattress … →

“Simmons Mattress Gallery inCalgary,AB - 5189 (Awful experience)”

Purchased from Simmons Mattress Gallery (Calgary, AB)

Posted by Bruce from Calgary, AB on October 21, 2018

The owner did not value the customer experience. Did not inform of no return policy and charged 15% when I needed another mattress because of allergies. →

“Mattress Warehouse inWashington,DC - 5613 (Sleep did not happen at Friendship Heights)”

Purchased from Mattress Warehouse / Sleep Happens (Washington, DC)

Posted by Helena from Chevy Chase, MD on March 3, 2019

Purchased king-sized mattress set on 9/29/18; received on 10/1/18; made first call relative to mattress and boxsprings sinking on 11/1/18; and after much back and forth (7 1/2 weeks - way too long), I finally received exchanged set on 12/26/18. The original first set received was not cut to standard … →

“Ashley Furniture Homestore inLas Cruces,NM - 5629 (BEWARE! THEY CHARGE 50% MORE THAN OTHER STORES!!)”

Purchased from Ashley Furniture (Las Cruces, NM)

Posted by Kelly from Las Cruces, NM on March 8, 2019

I just moved here from Florida and I needed to buy all new furniture. I moved into a completely empty home where it’s ceramic tile and cold. I take care of my 83 year old father too. So..I admit I was in a hurry when I purchased a sofa and … →

“Art Van Furniture - 5618 (Excellent sale horrible follow through)”

Purchased from Art Van Furniture

Posted by Tina from Zeeland, MI on March 5, 2019

We went through their test to figure out the best mattress for us. After trying a few that the salesperson recommended we decided on this mattress. Even though it was listed as firm the salesperson assured us due to the pillow top it would feel like a medium mattress. After … →

“Sleep Factory - 5104 (Avoid!!!)”

Purchased from Sleep Factory

Posted by Dan on September 21, 2018

Sold me a cheap nasty mattress that was damaged then refused to send a refund. The quality is horrendous! Investigation ongoing into company. Also known as bedbustersuk →

“Luxi - 5118 (STILL no refund - Buyer Beware)”

Purchased from Luxi

Posted by Michael from Kaneohe, HI on September 25, 2018

I bought a Luxi 3 in 1 mattress in February of this year. I tried all three configurations and all of them were too soft so I requested a refund and completed and returned all paperwork promptly. I have been diligent in following up with them on the status of … →

“Denver Mattress inAlbuquerque,NM - 5121 (Refund Checks BOUNCED!!!!!!!)”

Purchased from Denver Mattress (Albuquerque, NM)

Posted by Jacqueline from Rio Rancho, NM on September 27, 2018

We just got in our mail refund checks. WARNING!!!! 2 Refund Checks from Furniture Row, BOUNCED!!! They were NO GOOD. (no expiration dates & no letter attached) Our bank charged a $29 fee for each check. Totaling $58.00 negative to our account. After communicating with 3 people, (2 from the … →

“Lebeda Mattress Factory inCedar Falls,IA - 3677 (NO REFUNDS!!)”

Purchased from Lebeda Mattress Factory (Cedar Falls, IA)

Posted by Rene from Waterloo, IA on March 13, 2017

Buyer beware!! No refunds and only 30 days to try your mattress. That's not nearly enough time to know if it will work! Sales people lie and tell you you have more time than that and they don't tell you there is no refunds. All they care about is their … →

“Newport Bedding inCosta Mesa,CA - 3690 (Sagging mattress, terrible warranty, poor customer service)”

Purchased from Newport Bedding (Costa Mesa, CA)

Posted by Anne from Yorba Linda, CA on March 17, 2017

Beware Newport Bedding's "warranty"--if your mattress has an issue, which ours did, you have to pay for shipping to and from their factory for them to fix it under warranty, which costs about $250 each way. Almost a year ago, I purchased a $2,000 queen mattress. It started to sag … →

“Fred's Beds - 3713 (Got ripped off by bait and switch and poor quality)”

Purchased from Fred's Beds

Posted by Gregory from Raleigh, NC on March 29, 2017

We went in to purchase 2 sets of twin size box springs and mattresses plus metal bed frames. We didn't get box springs but had "foundations" without being told. Signs said "No returns or refunds". Didn't find out about the switch to foundations until we got 150 miles away. Opened … →

“Art Van Furniture inTaylor,MI - 3736 (TERRIBLE SERVICE!!!)”

Purchased from Art Van Furniture (Taylor, MI)

Posted by paula from Flat Rock, MI on April 13, 2017

Our experience with Art Van was horrible! We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy. We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided … →

“Metro Mattress Outlet inBuford,GA - 3784 (Don't buy!)”

Purchased from Metro Mattress Outlet (Buford, GA)

Posted by Sorin from Buford, GA on May 15, 2017

RUN!!! RUN AND NEVER GO BACK!! Very DISSAPOITING experience! I'm a returning customer (bought a matress about 6months ago)and went back for a new matress today. After purchasing the matress and was on my way home I called my wife to find out that she actually had ordered one on … →

“Vivians Quality Furniture inEscondido,CA - 3788 (Scammed at this location, buyer beware!)”

Purchased from Vivian’s Quality Furniture (Escondido, CA)

Posted by Eve from Escondido, CA on May 17, 2017

Scammed! I visited this location on April 1st of 2017. I walked in super excited with my fiance to purchase a bedroom set. A girl (don't remember her name) came up to help us and showed us what they had. We fell in love with a set, and while discussing … →

“Back Store inForsyth,IL - 3839 (Stay Far Far Away!!)”

Purchased from Back Store (Forsyth, IL)

Posted by laura from Decatur, IL on June 17, 2017

We purchased from the Forsyth, IL store. They were not honest about their return policy even after being directly asked. Their employee lied to make a sale. When owner responded to complaint he stated there was a sign at the counter and then he basically called me an idiot by … →

“Snow's Furniture inTulsa,OK - 3870 (Sleepless in Tulsa)”

Purchased from Snow's Furniture (Tulsa, OK)

Posted by Amy from Tulsa, OK on July 6, 2017

I bought a 500 dollar couch that folded out into a bed for my guest room. The salesperson Joe was wonderful to work with, but when I got it in my house and actually slept on it, it was tremendously uncomfortable--even with a mattress pad on it. I called today … →

“Metro Mattress Outlet inBuford,GA - 1058 (Scam artists - WAY overpriced)”

Purchased from Metro Mattress Outlet (Buford, GA)

Posted by Chris B from Duluth, GA on July 24, 2010

They sell the Simmons Beautyrest WorldClass Marlowe (King) for $2200. JCPenney has the same bed for $1099 (also for King). Mattress Hotline Express has the same on for $1199, which includes shipping & setup. Also, wanted a firm, they only had plush, but said the new plush beds give just … →

“The Brick inCourtenay,BC - 4066 (BUYER BEWARE!!!)”

Purchased from The Brick (Courtenay, BC)

Posted by Dyan from Courtenay, BC on October 23, 2017

Bought a microwave and the xtra 'Full circle' warranty which cost more than the microwave,being led to believe that we could return this piece of crap within the first year, if not satisfied; with an additional 4 years beyond that by the manufacturer; (this fullcircle was definitely a scam 'full … →

“Mattress Land inBarre,VT - 3937 (Poor return policy)”

Purchased from Mattress Land (Barre, VT)

Posted by Jay from Barre, VT on August 14, 2017

You better like what you buy because you are stuck with it. Had only for one night before I asked to exchange it. $150 fee to exchange. →

“The Brick inKirkland,QC - 3960 (Big bag of lemons for the Brick Kirkland)”

Purchased from The Brick (Kirkland, QC)

Posted by Steven from Kirkland, QC on August 28, 2017

Purchased a box spring. Waited a week for delivery. They delivered the wrong size. Took it back and tell us that we will have to wait several more days for a re-delivery. Girl at customer service (Andrea) very rude. Asked for a refund and we were told we would have … →

“None - 5107 (Not Happy)”

Posted by Victoria from Union, KY on September 22, 2018

“Mattress Direct - 5329 (Try a different store)”

Purchased from Mattress Direct

Posted by Gail from Ballwin, MO on December 5, 2018

poor service! They will tell you anything to get you to buy and when you receive the mattress it's different than the one you tried in the store. No returns, just exchanges. Should have went to Costco →

“Sears - 4053 (Buy your mattress someplace else)”

Purchased from Sears

Posted by Unhappy s from Poulsbo, WA on October 17, 2017

Bought a Sterns and Foster 4 months ago for $2500. Was fine for awhile, but four months later it sags worse than the mattress we replaced. No return or remedy offered 😡. Run, do not walk from this lousy company. Reputation deminished! →

“Texas Bed Company inBeaumont,TX - 4079 (I would not purchase a dog bed from these people. I went ...)”

Purchased from Texas Bed Company (Beaumont, TX)

Posted by Tana from Kirbyville, TX on November 1, 2017

I would not purchase a dog bed from these people. I went in and laid on a mattress. Made sure it was good and firm. Can’t stand a soft one, it hurts my back. I had it delivered within a couple of days. The first night I slept on it … →

“Denver Mattress - 4212 (they ran away with my money)”

Purchased from Denver Mattress

Posted by elizabeth from Bethesda, MD on December 24, 2017

if you like beds that sag in the middle this is the store for you. paid 1,500.00 for a very inferior product they refuse to accept returns yet gave me a guarantee for 25 years !!!!! still trying to get a refund or exchange beware →

“None - 4221 (I agreed to pay the restocking fee of about $200 but I am...)”

Posted by Sally C from Muskegon, MI on December 29, 2017

I agreed to pay the restocking fee of about $200 but I am stuck with the mattress they said which was $1200 not happy I do shop there a lot →

“Ashley Furniture HomeStore inSecaucus,NJ - 4229 (The worse experience EVER)”

Purchased from Ashley Furniture (Secaucus, NJ)

Posted by Yaima from Harrison, NJ on January 2, 2018

First and last time buying in Ashley. We bought a firm mattress a week ago. I have back problems so we were happy getting this mattress. We checked others stores, but we stopped in Ashley, and unfortunately decided to get the mattress there. (big mistake) after 3 nights sleeping in … →

“Kings Furniture and Mattress inMiamisburg,OH - 4336 (Bad business)”

Purchased from Kings Furniture and Mattress (Miamisburg, OH)

Posted by Sharon from Dayton, OH on February 11, 2018

Made a purchase, changed my mind was refused a refund. Their no refund no return policy is not conspicuously posted. Had to file complaints to get my money back but they kept 30% for a restocking fee for something that never left their possession. Encourage all who have negative experiences … →

“Mattress 1 One inWest Melbourne,FL - 4358 (Do not buy anything from this store)”

Purchased from Mattress 1 One (West Melbourne, FL)

Posted by Lisa from Melbourne, FL on February 19, 2018

I paid over $6oo for the worst mattress of my life. You are unable to reason with management or get a refund. After reviewing the various BBB comments online, I ask why is this company still in business? Perhaps previous customers should file a lawsuit to get our hard-earned money … →

“Miles Home Furnishings inMartinsville,IN - 4374 (Dont trust them, no customer service)”

Purchased from Miles Home Furnishings (Martinsville, IN)

Posted by Peg from Bloomington, IN on February 28, 2018

Special ordered a La-Z-Boy chair December 15. We were told 6-10 weeks for delivery. Now being told it will ship Mid-March. Won’t give a refund and I will be very surprised if it is here by then. Oh, and it has been done for three weeks but La-Z-Boy won’t ship … →

“Rooms To Go inHouston,TX - 4348 (My worst experience with this store and management!!)”

Purchased from Rooms To Go (Houston, TX)

Posted by Betty from Houston, TX on February 14, 2018

Bought a mattress less than a year old for my 12 year old,and the mattress it’s already sunken in and very uncomfortable,I called them to get it exanged and did not want to do any kind of exchange or refund on it.. never shopping again at rooms to go,worst quality →

“Sit 'n Sleep inSanta Ana,CA - 1072 (Don't shop at Sit 'N Sleep)”

Purchased from Sit n Sleep (Santa Ana, CA)

Posted by H M from Irvine, CA on August 21, 2010

The salespeople are worse than used car salesmen with really sneaky tactics. I was looking to spend around $750 and went there during their 50% off sale. They had apparently "sold most of their 50% off beds," so I was shown a "great deal" that was a $3000 floor model … →

“Mattress 1 One - 5188 (DOES NOT LIVE UP TO THEIR RETURN/EXCHANGE PROMISE)”

Purchased from Mattress 1 One

Posted by Jerry from Melbourne Beach, FL on October 21, 2018

Purchased TWO mattress's, same manufacturer, same style, different sizes, one for myself, one for guest room...delivered, first night on my mattress was AWEFUL...springs came through the pillow into my head...went back to store next day HAVE to exchange but want to exchange the 2 mattress's for one for myself. Do … →

“Hub Furniture inPortland,ME - 4784 (Buyer Beware!)”

Purchased from Hub Furniture (Portland, ME)

Posted by James S from Falmouth, ME on June 22, 2018

Hub Furniture- BUYER BEWARE! I purchased a mattress for nearly $2000 and it caused my wife’s back to hurt. Hub would not allow me to exchange it. When being delivered to the bedroom by Hub Furniture representatives the stairway and hall wall and ceiling were scratched. Sam at Hub would … →

“Raymour & Flanigan Furniture and Mattresses inSeekonk,MA - 4976 (No returns)”

Purchased from Raymour & Flanigan (Seekonk, MA)

Posted by Frances from Providence, RI on August 17, 2018

Raymour and Flanagan has a "no returns, all sales final" policy. As the sealy mattress box spring and mattress set we purchased there has such an overwhelming chemical smell that my husband and I slept on the living room floor, I will not shop there again. →

“Mattress World inFlorence,SC - 5062 (The sales person at this store would not honor satisfacti...)”

Purchased from Mattress World (Florence, SC)

Posted by ann from Florence, SC on September 8, 2018

The sales person at this store would not honor satisfaction with the mattress. THey refused to discuss my dissatisfaction with this expensive mattress. I don't even think it is the one I purchased but no one at the store will talk to me. Normally every other mattress company will allow … →

“Mattress Hub - 5812 (We should have known better)”

Purchased from Mattress Hub

Posted by Sue from Shawnee Mission, KS on April 29, 2019

Long story short. Sold a Tempurpedic bed by salesman. Steered right to the bed and stood over us pushing the bed. I am an amputee and have not slept a single night without great pain and discomfort on this bed. Were told it would take 3-4 days to break in … →

“None - 6131 (Still Sleepless in Reno)”

Posted by Dian M from Reno, NV on September 1, 2019

The salesperson seemed extremely knowledgeable. I wanted to get a mattress like the one I slept in at a hotel 4 years ago, but he told me that the manufacturer, Serta, had been purchased by Tempurpedic and now only made memory foam mattresses. Based on my providing the exact mattress … →

“None - 6291 (Sleeping Organic -={SUCKS}=-)”

The Sleeping Organic brand

Posted by Jeremy from Eldred, PA on October 7, 2019

“DeMeyer Furniture inMeridian,ID - 6489 (If I wanted to be lied to I found the right store.)”

Purchased from DeMeyer Furniture (Meridian, ID)

Posted by mark from Boise, ID on November 16, 2019

We shopped for a mattress for over 3 months after buying the wrong one on line. I didnt want to make the same mistake twice. So DeMeyer had their Memorial Day sale and we desided to go check it out sense the sale was on. We evan called ahead to … →

“OptiRest Mattress inSan Antonio,TX - 6746 (Purchased a king mattress and it was wrong size.)”

Purchased from OptiRest Mattress (San Antonio, TX)

Posted by Joanne from San Antonio, TX on January 8, 2020

Ordered a king mattress and from the start it was awe full. When I called a month after purchase I received the run a round by the owner, Geoff. No option to exchange and I had to return to the store 4 time issues. Asked for a refund was told … →

“Bedzzz Express - 6772 (Buyer Beware!)”

Purchased from Bedzzz Express

Posted by Vickie from Hickory Valley, TN on January 15, 2020

My mother bought a defective adjustable bed at the Oxford, MS store and they will not replace it because they say it is the responsibility of SERTA to replace it! But they can not get a definite date of replacement from SERTA. So, is it a SERTA problem? →

“Ortho Mattress inLos Angeles,CA - 6780 (First impressions are deceiving. Beware)”

Purchased from Ortho Mattress (Los Angeles, CA)

Posted by Joanna from Los Angeles, CA on January 16, 2020

The sales person was friendly, helpful, considerate. The information I received about the Aireloom Cardiff Queenbed mattress seemed thorough. Her advice on getting a bonky board instead of a box spring sounded like just what I needed to lower the height of my bed. Delivery was on time. BUT, after … →

“Raymour & Flanigan - 6788 (Return and Customer Service Lacking, Quality of Products Spo)”

Purchased from Raymour & Flanigan

Posted by Rob from East Amherst, NY on January 18, 2020

I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). … →

“Hoffman's Furniture inMoore,OK - 7396 (Rotten mattress and rotten sleep!!)”

Purchased from Hoffman's Furniture (Moore, OK)

Posted by Roy on May 30, 2020

We bought the mattress recommended by the sales person and have had it for 2 nights now and we can't sleep on it. It hurts our back so bad we got off and slept on the floor. It feels like we are sleeping on a piece of metal. I had … →

“The Brick inChilliwack,BC - 7809 (I wish I could give it ZERO stars!!!)”

Purchased from The Brick (Chilliwack, BC)

Posted by C from Chilliwack, BC on July 24, 2020

We used to be fans of this location but the latest experience has left us with an extremely bad taste in our mouths!!! We were here from out of town and went with my MIL to help her buy a new bed. She bought an adjustable electric bed and specifically … →

“Mattress Store inSt George,UT - 8240 (A Ripoff Like No Other. No Refunds, only exchanges.)”

Purchased from The Mattress Store (St George, UT)

Posted by Gary from Santa Clara, UT on September 8, 2020

We were impressed with the knowledge and integrity of the salesman. The problem is with the prices and the store policy. We ended up spending far more money than planned. When the first mattress proved unacceptable after breaking it in and using it for 30 days, our ONLY option was … →

“Marquis Furniture inShawnee,OK - 8331 (No returns!)”

Purchased from Marquis Furniture (Shawnee, OK)

Posted by Renee from Shawnee, OK on September 19, 2020

We purchased a king size mattress set. We also purchased a small bedside table. The sales lady was very helpful and friendly. She was very pleased to sell us the items. We paid for the items to be delivered. The bed side table did not fit the space so we … →

“Bob's Discount Furniture inSalem,NH - 8834 (Worst place to shop at)”

Purchased from Bob's Discount Furniture (Salem, NH)

Posted by Lexis H from Lawrence, MA on December 5, 2020

This has been the worst experience I’ve had shopping for furniture. I purchased a sofa and when the delivery time came it did not fit. I was okay with sending it back as long as I got a refund. They take the couches back. Weeks go by and I’m still … →

“Mattress Firm inChico,CA - 8892 (BUYER BEWARE DON'T BELIEVE EVERYTHING)”

Purchased from Mattress Firm (Chico, CA)

Posted by Clifford from Chico, CA on December 14, 2020

Purchased a Purple mattress. Hated it, waited the 21 days. I knew about the restocking fee, but they pushed it to the limit. Gave us $200 of"free items", would not let us return them,so total return came to $700. Be very sure you know what you want and are buying. →

“Bloomingdale's inHackensack,NJ - 9197 (Stay away from Bloomingdales and Shifman mattress)”

Purchased from Bloomingdale's (Hackensack, NJ)

Posted by Judith from Elmwood Park, NJ on January 21, 2021

The inspector lied to me about putting in his review of the mattress. He said he would recommend my being able to replace the mattress since it is clear the ends curl up and I needed a single side not a double. It is an extra firm when I needed … →

“None - 9399 (Buyer beware)”

Purchased from Americas Mattress

Posted by Marie from Myrtle Beach, SC on February 19, 2021

We bought a mattress that unfortunately we were not happy with .. we were aware that if we returned a mattress we would have to pay $79 ..we found another mattress however we were not told that it would be an exchange ... the second mattress we picked out was … →

“Latex For Less - 9485 (Beware Latex for Less pillows)”

Purchased from Latex For Less

Posted by Gary from Rockland, ME on March 4, 2021

I just bought a Latex for Less pillow. Just know that what they advertise as a solid latex pillow is a very spongy talalay latex pillow and does NOT have the support to it that they claim as would a dunlop latex pillow. They also only offer one density, VERY … →

“Mattress Direct inHouma,LA - 9575 (No Returns No Matter What)”

Purchased from Mattress Direct (Houma, LA)

Posted by Clay from Lockport, LA on March 14, 2021

I purchased a mattress from Mattress Direct and after getting it home and sleeping on it, discovered just how hard this mattress was. My girlfriend and I did not sleep at all because it felt like we were sleeping on a brick slab. I called and spoke with someone at … →

“Bedzzz Express inPell City,AL - 9940 (Never shop here again)”

Purchased from Bedzzz Express (Pell City, AL)

Posted by Elnora from Ragland, AL on April 16, 2021

Terrible, I was not informed that there were no refunds. I would of expected to see a sign . I made Purchase thinking I was getting the mattress and lift but on delivery I only got mattress. I checked receipt seen all sales final no refunds. If I had known … →

“Original Mattress Factory inSpringfield,OH - 9953 (Delivered product not as shown)”

Purchased from Original Mattress Factory (Springfield, OH)

Posted by Marilyn from Springfield, OH on April 18, 2021

I bought a medium firmness bed, Luxury Orthopedic, and loved it in the store. “test drive for at least a 1/2 hour. Bed I had delivered yesterday and tortuously tried to sleep on last night, was not that bed. Bed I got was like sleeping on the floor. So firm … →

“The Organic Mattress inSudbury,MA - 9977 (Low quality products)”

Purchased from The Organic Mattress (Sudbury, MA)

Posted by David from Boston, MA on April 23, 2021

Bought a mattress at The Organic Mattress. It was hard as a rock when I slept on it the first night. Never got a follow up call from the kid who sold it to me and there are NO returns. This store obvioulsy DOESN'T stand by their product. I ended … →

“Sleep Number Bed Store - 10564 (Dont get roped in!)”

Purchased from Sleep Number Bed Store

Posted by Kerry on June 21, 2021

Read the fine print on their contract. You pay for delivery, which is fine. However, if the bed is defective and you no longer are interested in the product, you have to pay $199 for it to be picked up. Disappointed! →

“Mattress Discounters inBel Air,MD - 10634 (Lying, cheating, deceitful, evasive, possibly criminal)”

Purchased from Mattress Discounters (Bel Air, MD)

Posted by Charles from Fallston, MD on June 27, 2021

Too angry to currently expound on subject →

“Mathis Brothers Furniture inTulsa,OK - 10858 (No trial, only exchange.)”

Purchased from Mathis Brothers Furniture (Tulsa, OK)

Posted by Lucas from Tulsa, OK on July 21, 2021

Don’t recommend buying mattress here as they do not accept returns. You can become a member and exchange the mattress once for another one but must be same size and no credit or refund given if you choose a cheaper one plus a processing/delivery fee. →

“Jerome's Furniture - 11015 (Buy your mattress elsewhere!)”

Purchased from Jerome's Furniture

Posted by Jessica from San Diego, CA on August 9, 2021

If you are in the market for a new mattress, do not go to Jeromes. There is no sleep trial or returns allowed. With some haggling, they might let you exchange for an exorbitant 25% restocking fee. You can't reach their corporate offices as I tried to on three separate … →

“Cleo's Furniture inPine Bluff,AR - 11092 (Mattresse)”

Purchased from Cleo's Furniture (Pine Bluff, AR)

Posted by Ruthie R from Monticello, AR on August 19, 2021

The Box springs broke and my mattress was folding up but cleos would not take it back because they say it had spot but it didn’t →

“Mattress Firm - 11135 (Tried to return(wrong bed), "free" base meant i'd lose 70% $)”

Purchased from Mattress Firm

Posted by michael from Beaverton, OR on August 23, 2021

Let's start with "I want a sealy satisfied 2 firm". he says "well our medium is a firm". Okay, if that's the most firm they have then I'm in. Nope, extra firm. He forgot to mention that. So to return my unwanted bed, $700 burned away, no bed, and a … →

“Eller & Owens Furniture inFranklin,NC - 11539 (Bought the plush mattress and within a week it began to d...)”

Purchased from Eller & Owens Furniture (Franklin, NC)

Posted by Andy from Crystal Beach, FL on October 2, 2021

Bought the plush mattress and within a week it began to distort so much so I nearly fell off edge of bed. I contacted store about an exchange and was told had to sleep on it 30 days and was told a comfort exchange was 299$ , I was miffed … →

“Price Point Furniture inMadison,TN - 11550 (Scam Artists Paradise)”

Purchased from Price Point Furniture (Madison, TN)

Posted by will from Hendersonville, TN on October 2, 2021

If it looks like a SCAM, if your gut says it may be a SCAM, if common sense tells you it might be a SCAM or if someone with previous experience tells you it's a SCAM, but the price at Price Point Furniture draws you in to do business with … →

“Miskelly Sleepstore inRidgeland,MS - 11747 (Customer Satisfaction matters less than sale)”

Purchased from Miskelly Furniture (Ridgeland, MS)

Posted by Matt from Madison, MS on October 26, 2021

Mattress is great. Chris was great. Delivery was great. We were however not pleased with the pillow and were not allowed to swap it. Also, a mattress cover we purchased we decided we did not need. Less than 24hrs after delivery, unopened and untouched, we were not allowed to return … →

“Bob Mills Furniture inTulsa,OK - 11845 (Good store until they sell you a damaged item.)”

Purchased from Bob Mills Furniture (Tulsa, OK)

Posted by Josh from Mannford, OK on November 4, 2021

The store was nice and the salesman was great, it wasn’t until we got home with the product did we have problems. We received a damaged dresser. Contacted them immediately and told them. They ordered a new one from the warehouse. They give you 10 days to pick up the … →

“Value City inChesapeake,VA - 11948 (Extremely bad customer service, DO NOT SHOP HERE)”

Purchased from Value City (Chesapeake, VA)

Posted by Shahnawaz from Virginia Beach, VA on November 11, 2021

Value City Furniture Greenbrier Chesapeake, VA delivered on July-26 damaged sofa. I & delivery person informed store mgr on the same date. I went to the store, Mgr said a full refund will be issued and they will pick up both sofas. After 3 months they picked up the sofas … →

“Mattress Land inCarson City,NV - 12556 (Bought their in house brand based on their recommendations.)”

Purchased from Mattress Land (Carson City, NV)

Posted by Carol from Gardnerville, NV on December 30, 2021

They said the "house" mattress was equivallent to the much more expensive mattresses. NOPE. Got the bed home, slept (or I should say tried to sleep on it), so darn hard, after 2 hours every bone in my body hurt, I got up and slept on the couch. Next morning, … →

“Mattress Xperts inOakland Park,FL - 12865 (No Delivery & Still No Refund)”

Purchased from Mattress Xperts (Oakland Park, FL)

Posted by kj from Fort Lauderdale, FL on January 27, 2022

Bought a bed in late November and was told along with paperwork that expected delivery would be 12/31. No delivery so checked with Mike in January and he claimed the bed was in back order. Checked with Mattress Firm across the street and they had 12 of the same bed. … →

“Miskelly Sleepstore inFlowood,MS - 12926 (Will Never shop here again)”

Purchased from Miskelly Furniture (Flowood, MS)

Posted by Jennifer from Jackson, MS on January 31, 2022

First let me say the 9,000 spent would have been better served at another store we are hours from decided to return every item we purchased , I bought two mattress after a week my back and body was stiff an sore . Called the sales person and store they … →

“Blissful Sleep inCanoga Park,CA - 12983 (Stay Away From Blissful Sleep aka Beds Unlimited)”

Purchased from Blissful Sleep (Canoga Park, CA)

Posted by Azita from Los Angeles, CA on February 6, 2022

I am a very intelligent, highly educated, person. But I was bamboozled by the salesperson at Blissful Sleep into spending almost $7000 on mattresses at this store. He made a series of gross misrepresentations about the mattresses to me before the sale. Once I developed severe back pain, neck pain, … →

“Home Furniture & Mattress - 13136 (Dont shop at this place they have a no return and no refu...)”

Purchased from Home Furniture & Mattress

Posted by Daniel from Warner Robins, GA on February 19, 2022

Dont shop at this place they have a no return and no refund policy.the only thing they want is your money and that it. When the furniture was delivered some of it was damage and we had to fight with the store manager and owner to get anything done and … →

“Mattress World Northwest inSalem,OR - 13413 (Got a lemon and they wont take it back)”

Purchased from Mattress World Northwest (Salem, OR)

Posted by Sarah from Salem, OR on March 6, 2022

I went to @mattressworldnorthwest on south Commercial to buy a mattress. I made it super clear to the sales lady that I needed a soft mattress and that "soft" was my top priority. I splurged and bought a $2400 @serta that was very soft. When the mattress was delivered, I … →

“Denver Mattress inHolland,OH - 13906 (Check the extra package before buying. The pillows are ...)”

Purchased from Denver Mattress (Holland, OH)

Posted by Linda from Waterville, OH on April 4, 2022

Check the “extra package” before buying. The pillows are way too firm and expensive and I didn’t have a chance to look at them first! AND BEING USED ONCE FOR AND HOUR WITH THE COVERS, they would not exchange them! NOT GOOD!!! →

“Bedzzz Express - 13928 (I expected to be compensated for the over priced bed. If ...)”

Purchased from Bedzzz Express

Posted by Secunda from Northport, AL on April 5, 2022

I expected to be compensated for the over priced bed. If a manager tells me the previous manager was a crook and you want to help fix that you should take something off that overpriced product. Instead I had to pay even more money. I’m disgusted with bedzzz →

“Gardner White Furniture inAuburn Hills,MI - 13944 (not happy)”

Purchased from Gardner White Furniture (Auburn Hills, MI)

Posted by Jen from Lake Orion, MI on April 7, 2022

I bought a mattress on clearance because otherwise I was spending $3000 on a new mattress and frame. Anyways, I bought it for $1298 and the salesman gave me a $100 off and said I could pick it up and drop off my old. It was a floor model with … →

“Rooms To Go inFriendswood,TX - 15413 (Literally a Scam)”

Purchased from Rooms To Go (Friendswood, TX)

Posted by Dylan from Friendswood, TX on July 12, 2022

I made a furniture purchase on 07/04/2022. The salesman I worked with, Johann Moreno, put in my order. He told me the price and asked me to sign. I was emailed the receipt, which did not have my entire order. I called them back and tried to get my order … →

“Mattress Firm inPrinceton,NJ - 15453 (Sales person lied)”

Purchased from Mattress Firm (Princeton, NJ)

Posted by Linda from Skillman, NJ on July 16, 2022

The sales person seemed very nice, but once we read the fine print, we realized he lied about returning the mattress. I purchased the very expensive bed he recommended despite some concerns because he said it would be an easy, free return if it didn’t work out. Shame on me … →

“Standard Furniture inCullman,AL - 15574 (I bought a brand new 3 piece living room set called the J...)”

Purchased from Standard Furniture (Cullman, AL)

Posted by Ted from Hanceville, AL on July 24, 2022

I bought a brand new 3 piece living room set called the Jackson. And they delivered a set of furniture infested with fleas. Don't shop here. They're hurting for business so bad they probably delivered a returned set of furniture to me, a floor model from different store or a … →

“Mattress Firm inDenton,TX - 15987 (Worst Customer Service/Return Policy. BUYER BEWARE!!!)”

Purchased from Mattress Firm (Denton, TX)

Posted by Curt from Mountain Lakes, NJ on August 23, 2022

After purchasing a headboard for my mother, located in a different state, she stated that the headboard was closer to black, rather than the Dark Gray depicted online. 10 days after my purchase, I contacted the company via both chat and phone AND was informed by each that headboards could … →

“Farmers Home Furniture inMableton,GA - 16410 (If I could leave 0 stars, I would.)”

Purchased from Farmers Home Furniture (Mableton, GA)

Posted by Maddie from Atlanta, GA on September 20, 2022

If I could leave 0 stars, I would. Do yourself a favor and read this entire post before purchasing anything from here. This Farmers is the worst customer service experience I have ever had. I bought a reclining couch and floor model table set in February and paid a $100 … →

“Ashley Furniture inColumbia,SC - 16507 (Do not shop Ashley furniture!)”

Purchased from Ashley Furniture (Columbia, SC)

Posted by Dan from Lexington, SC on September 30, 2022

Do not shop at Ashley furniture .. I purchased $13,000 worth of furniture from this store and received four broken dressers and a broken power reclining love seat. Their delivery crew hit every wall in my brand new home and even the ceiling with the furniture. After two attempts of … →

“Mattress King inRogers,AR - 16530 (Lie just to get sales)”

Purchased from Mattress King (Rogers, AR)

Posted by Justin from Bella Vista, AR on October 4, 2022

DO NOT buy from this joke of a company. Bought a mattress about 2 months ago and was told there was a 90 day return policy if we didnt like it. I called today to exchange it because it wasnt working out for us and the guy WENT AGAINST HIS … →

“Raymour & Flanigan Furniture Mattresses inClifton Park,NY - 16643 (Horrible customer service)”

Purchased from Raymour & Flanigan (Clifton Park, NY)

Posted by Karen from Clifton Park, NY on October 17, 2022

Issue with mattress and the replacement mattress. Told them that I want a full refund, but first got the run-a-round (store said call service, called service, they said to call store) and then was told that I can’t get a refund, only replacement. I don’t want a replacement (want to … →

“Mattress Firm - 16659 (Poor customer service and poor quality)”

Purchased from Mattress Firm

Posted by Elizabeth from Bluefield, VA on October 19, 2022

I purchased a rather expensive sheet set from this company in December 2021. With regular wear and wash, the sheets started separating from the elastic on the corner which makes the fitted sheet practically useless. I contacted the customer service chat feature (there isn’t an option for phone calls) and … →

“Relax The Back inLaguna Niguel,CA - 16769 (On April 1 of 2022, me + my husband walked into a Relax the)”

Purchased from Relax the Back (Laguna Niguel, CA)

Posted by Dora from Laguna Niguel, CA on October 31, 2022

On April 1 of 2022, me + my husband walked into a Relax the Back by our home in Laguna Niguel. I was interested in a Tempur-pedic bed. The salesman was named Steve Kern. Steve said he was filling in for Donna and he manages the Irvine store. I've always … →

“Martin Furniture & Mattress inEphrata,PA - 17078 (Self serving, no care for customer)”

Purchased from Martin Furniture & Mattress (Ephrata, PA)

Posted by Denis from Leola, PA on December 12, 2022

Worst furniture experience I have ever had. Went with Martins furniture assuming they would sell product they would stand behind, but was terribly mistaken. After furniture finish started chipping after getting it home, we tried to get a piece replaced. When picking the new piece up, it was in worse … →

“The Brick inSt. Catharines,ON - 17421 (DO NOT SHOP HERE!!!)”

Purchased from The Brick (St. Catharines, ON)

Posted by shells from St Catharines, ON on January 25, 2023

DO NOT SHOP HERE!!! I have never known any group of people to be disrespectful, unprofessional and straight up incompetent as this locations store Manager Jessy (she wouldn't give me her last name) & Paul Wright, their Operations manager. They sold us a smaller sized TV only to tell us … →

Follow this topic

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Follow questions about mattresses.

BEST MATTRESS RESEARCH TOOLS

GoodBed Quiz — Get personal recommendations for you
Local Search — Search products and discounts in your area
Online Search — Search products and discounts available online
Expert Reviews — Our famously in-depth reviews, all in one place
Mattress 101 — Learn the mattress types and how to choose

Popular Mattress Brands

Find more mattress brands