Paid a Fortune for the Worst Mattress I've Ever Owned

I bought this after trying and returning two other mattresses from local companies. Mind you, this return process isn't free - I ended up paying several hundred dollars in return fees. I then started researching mattresses online and found and talked with TheMattressExpert.com He seemed very knowledgeable about mattresses and said that most today are made with memory foam, which is not a good material for the consumer but profitable for the manufacturers because the material breaks down rather quickly. He sold me on this mattress based on my specs (age, weight, back problems, preferences on firmness, etc.). Even though it wasn't returnable, I thought this guy knew what he was talking about and I would be pleased with it. BIG MISTAKE! The most important characteristic I require in a mattress is firmness, but this has a very thick layer of something soft, so that I sink down and my back is not supported at all. I've tried it for a little over 2 weeks to give it a chance, but my back feels worse every day. I'm going to switch it out with my 11-year-old mattress that is still much better than this one. I paid $2,000 for just the mattress (no foundation) and essentially I've thrown my money away. My recommendation to anyone looking for a new mattress is to a) not buy anything unless it's returnable or b) you can try it out in the store first.

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Pros:
  • Temperature Control
User also said: It does sleep cool.
Cons:
  • Back Support
  • Price
  • Product Quality
  • Return Policy
  • Overall Value
User also said: Too soft, no back support
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$2,000 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft