Not the same bed that was in the store!

The bed we tested in Mattress Warehouse on Pickett St in Alexandria VA  was nice and firm and very comfortable.  The bed that was delivered was NOT the same mattress that was in the store. This bed has a hard rim around the edge and the inside is mushy.  It kills my back.  It's like trying to sleep in a tub full of quicksand.  I have placed a "request for return" thru their website as required and sent two e-mails over the past week and have had no response.  DO NOT BUY A BED FROM THIS STORE. 

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Pros:
    User also said: Was delivered when they said it would be delivered.
    Cons:
    • Product Consistency
    • Return Policy
    • Overall Support
    User also said: Like sleeping in a tub of quicksand and Mattress Warehouse won't respond to my request for return. I've wasted $1,000.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated