Exchange was a nitemare

  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Return Policy

Posted by Jim P from Walnut Ridge, AR on June 27, 2012

THIS INFO WAS IN A BROCHERE BUT NOBODY WENT OVER THAT WITH US. tHEY AVOIDED THE WHOLE RETURN POLICY. We purchased a $800 mattress and it was to hard. Called next day and upgraded for another $100 and had it delivered. Now there was another $300 charge for changing our mind after 1 day, som in total we paid $1200 for a $876 mattress. Never go there again and will tell anybody that will listen to stay away. Now they can resell our mattress for another $800. Nice work if you can get it.



Comments (1)

Did you ask about this prior to purchasing? The reason for the fee is an incintive for you to keep the bedding and give it a proper break in period. Every single mattress vendor or seller will tell you the same. A lot of stores won't do anything for comfort issues.
I have purchased from this company, and know they are good people.

By: Anonymous on January 20, 2013

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