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Bought their in house brand based on their recommendations.

  • Selection: Good
  • Expertise: Poor
  • Service: Very poor
Cons:
They lied, and misrepresented the policy, and never eplained it properly.
Communication
Return Policy
Transparency

Posted by Carol from Gardnerville, NV on December 30, 2021

They said the "house" mattress was equivallent to the much more expensive mattresses. NOPE. Got the bed home, slept (or I should say tried to sleep on it), so darn hard, after 2 hours every bone in my body hurt, I got up and slept on the couch. Next morning, I called, they said I had to kekep it for 3 months, I told them someone would be dead before then, talked to a supervisor. Long story short, they came and got the thing, and we got a Sealy posturepedic, seemed ok, but now 3 years later it sucks, and has for some time. It is not comfortable, and the store told us when we had them take back our first mattress, we gave up the opportunity to have any other exchanges. They charged us $200 for a "restocking" fee (for one night on the wretched thing". I would not buy anything from them, just go somewhere where you can trust the people. Now we are looking for another mattress, we may just take our business to costco, because they will always take things back if you are unhappy.


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