Just Crap

  • Prices:
Pros:
Location Convenience
Cons:
Return Policy
Transparency

Posted by Leslie from Madison, WI on May 24, 2014

I went to this store knowing nothing about beds. no one explained ANYTHING to me or made any suggestions. Just had me lay on them, and " pick one out". I was told if I was not happy they would work with me. So I got the first purchase home a Sealy pillow top ( which in hindsight , I probably should have kept) I never took the plastic off and never even slept on it , because I thought maybe for comforts sake I should spend just a little more, I figured going up in price would get me more comfort and I wanted them to be able to re sell the mattress, so I slept on my air mattress until they picked it up , and I bought a higher priced ( supposed upgrade more top of the line) Wisconsin bedding BRAND. Well after a short time I felt worse than on my very old mattress, and I asked if I could get some help ?? As I was told they would work with me to get me comfortable. NO we only allow one exchange, (which I do understand ) and I explained what I had been told they would work with me until / to ensure comfort ? Well there's nothing we can do, I explained the above and that I never even touched the first one , and I was not assisted at all or educated in choosing one , and never told /educated about the policy , and I was hurting ! Plus I was told /ensured I would get great customer service until I was satisfied. Still goodbye mam. My back has ached for four years!!! Now I am going to get a new mattress and after reading countless reviews I will buy from Costco, great price, great policy's , ( if there are any issues , return it and they deal with the rest!) great selection of all types from tempurpedic/ memory foam , just all types! On costco .com!! ). Yeah thank you costco and NO THANK YOU EVER AGAIN WISCONSIN BEDDING,,, I ALREADY GAVE ONE 700.00 donation

  • Purchased in Jul 2011

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